Cineworld Cinemas Bewertungen 

I booked some tickets on tueday then i realised i had booked for a wrong date, i emailed them still no response, they phone number gets cut off. I cant change the booking on the spp as i paid with viuchers. Worst customer service ever

Where do I even begin? I took my three visually impaired children to see a film at the O2 on July 31st, and the entire experience was ruined by persistent, distracting seat noise throughout the movie. For children who rely heavily on clear audio to enjoy a film, this wasn't just an inconvenience—it was a complete deprivation of their experience.

When I raised this with the manager on duty, they acknowledged the issue. So I thought, at the very least, Cineworld would do the decent thing and offer a refund or some small gesture of goodwill for a ruined family outing.

Wrong.

After waiting weeks for a response, I received a patronising email from "Victor" that basically said: "We hear you, we understand your disabled children struggled, but we're not giving you a penny back."

They openly admit the experience was substandard, they admit my concerns were valid, yet they refuse to take any financial responsibility whatsoever. They call it "not the outcome you were hoping for"—what an understatement! It’s a slap in the face.

They’ve "shared my feedback with management" (translation: filed it in the bin) and then had the nerve to say they "hope to welcome us back." Why on earth would I ever come back to a company that charges full price for a broken experience and then refuses to make it right when things go wrong—especially when disabled children are the ones who suffered?

Absolutely disgraceful customer service. Zero compassion, zero accountability. Do not give this company your money if you value your family or your time.

Cannot book online.

Cannot Reset Password!
Maddening.

Brighton Cineworld are like a family.

I can't speak highly enough of Wendy and her team. Excellent friendly kind people always happy to solve any issues.

Tried booking as a guest via mobile. Got as far as payment, then the whole thing hung. Tried again on PC, this time tried to register first. The registration page hung after I filled it. Not an isolated incident; the last time we got so frustrated trying to book online that we paid on the night; only to learn that this costs extra!!!

Why is the British government not closing this disgraceful company down?

They refused me, based on my nationality. Avoid those numpties.

Their time is running out.

Terrible web site and speed of transaction/ no final transaction completed as timed out, not due to my speed but web site end. Twice in a week tried to book tickets. No wonder cinema companies are going out of business. Poor technology will be thier downfall, to Netflix and other streaming platforms advantage.

Cineworld website is so slow that the tickets are released from your basket BEFORE you even get to put your card number in. The app is no better, and in addition I couldn't enter my niece's CEA card via the app. Absolute rubbish website

went to watch the new marvel film this week.

we had only watch 25 mins of the film when we had to evacuate the building due to a fire alarm. however thier was no fire alarm in the screen and the movie was still playing. No member of staff came to tell us that we needed to evacuate the building or that there was a potential fire. The only reason we knew was a member of the audience went to the toilet and came back saying that there was no one around and a fire alarm was sounding outside the screen. We then had to find our own way out of the cinema with no guidance from staff, once outside no one was telling us anything and we had to keep asking 2 members of staff stood at the door what we do. They only said we cannot come in for 2 hours to get anything, and out films won't be restarted. We didnt receive any help, guidance or apologies and we're left standing in the freezing cold for nearly 30mins before leaving. We had a lady in a wheel chair in our screen who also received no help from staff to exit the building and had to be carried out.

It seem ridiculous that you would keep playing a film and not tell people that they needed to leave due to a potential fire. And then expect people to find thier own way and tell them nothing once outside. on top of this cineworld now say that we are no due a refund as we didnt book with a cinewolrd account but paid on the day. sent them proof we had tickets and nothing. terrible cinema

Tried to book tickets numerous times but booking keeps freezing or tells me can not verify!
Booked tickets at Odeon instead.

Don't buy tickets as a GUEST!!

I did that for Paddington yesterday for todays viewing at Poole. An hour after getting tickets my daughter started with norovirus which put the viewing out of the question. I applied to get a refund or amendment to be told (auto reply) guest tickets are non refundable or amendable.

What a way to treat a GUEST!! Shocking, disgusting practice! Your supposed to look after your guests.

Can’t edit tickets because I booked as a guest. Picked the wrong date and moneys gone to waste. People make genuine mistakes and should be allowed to correct them and not until they create an account!!!

I love the cinema and keep going often with my son. With cinemas struggling though it’s crazy that cineworld make it frustrating and add a barrier to going by the booking system never working! I try online, never works and breaks down at stages, throws you out, links to pay don’t work…even had to give up using the screens in the cinema and had to go to the person selling food to get a ticket. Should be so easy, got to be a priority to fix this surely. But today is the latest bad experience of many and just got too frustrated.

Can't book on line. Waited ages. Just get a red circle going round and around. Went on to Vue and booked in seconds. And Cineworld you want to charge a booking fee for this experience? That's it. Luckily I have plenty of other cinemas to choose from in York.

As I am now retired I was trying to find things to do in my retirement, So I decided to join Cineworld Unlimited
The biggest mistake in my life , the membership at £17.99 was for a minimum of 3 months , since I have joined they have removed the telephone number for customer services , cancelled my screening without any notice , if you email them they respond with generic emails nothing to do with your issue , tried desperately to contact them as they have now increased the price but alas no joy .
The only good thing about Cineworld is the staff in the cinema very friendly .
Would I recommend Cineworld cinemas to friends / family definitely not

Belfast Odyssey, Auditorium 8, 17.40 pm, opening day of Paddington In Peru - (along with my wife) felt frozen from start to finish, was using an overcoat and scarf to maintain some warmth (the onset of winter, bearing in mind the date). It seems others might've experienced heating issues within the Cineworld chain auditoriums (whether too cold or hot, perhaps depending on the time of year and whatever the internal underlying reasons). Also it follows on from my previous complaint, trying in vain to book tickets online (subsequently liaising via email with the executive branch personnel). But now this actual experience marred the novelty of visiting for the first time and the movie itself, when they're supposed to be better than all the rest (of the less hi-tech competition)! ps relatively deserted premises, considering it was a Friday night too. Also, unless the screening is enhanced in some specialist way (we saw in 2D), the price guage is not value for money, neither for tickets nor the snacks. The only part of which they offer some consolation, is free parking (accredited to your ticket) for a film duration - although I'm not sure how that compares to the circumstances (on the cost) of different urban cinema zones.

Tried to book a ticket online. Pages would not load and I got a message that I had failed to verify that I was not a robot after previously getting confirmation that I had proved that I was not a robot. Gave up trying after an hour.

It took me a full 4 HOURS (or more) to book tickets at the Cineworld website!!
I was going crazy and got extremely frustrated. Almost throughout the whole time I thought there was a problem with my internet connection or my phone or something until I read the reviews here and discovered that many people had the same issue.
This needs to be fixed asap!
Ridiculous!!!

Poor booking service. No contact number to call. Being round in circles for the last hour. How can you run a business without a phone number. Please someone call me within the hour!!

Thanks