bottlebuzz.com Bewertungen 138

Excellent customer service, selection and prices.

I ordered an expensive whiskey bottle with a personal message intended for a business partner. It later turned out that they shipped the wrong bottle and sent my order — including the personal message — to someone else. They refuse to fix their mistake. I’ve been trying to resolve this with them for six weeks now without success. This has been a very frustrating experience, and I will never order from here again.

Good communication. Everything was explained in the instructions. Very exciting to be able to get this beer in Chicago. Well packaged. A few dents in the cans and I could tell the cans had been in a warehouse, hopefully not for long though. I understand that could have been on Boomtown. No matter, they cleaned up and the beer seems pretty fresh. Thanks!

DON'T ORDER FROM THIS COMPANY
If there was a negative rating option I would choose it. They sent the wrong, cheaper bottle (which seems to be a common occurrence if you look into their reviews, wish I had) and then asked me to have the recipient of the gift send it back at their expense for a refund. There was no apology, and no attempts to send the correct item.

They sent me a bottle that is half the price of what I ordered and refused to refund me. This place is actually just a scam website.

DO NOT USE BOTTLE BUZZ. WOST SERVICE I HAVE EVER SEEN AS A CONSUMER. Delivered the wrong bottle after numerous weeks and when asked for a refund or the correct bottle shipped they turned down the request. Offered me a credit in store that was for $20. Initial order was $175. Does that make any remote sense? I ordered a 1.75L bottle of top shelf vodka as a gift to a superior and they sent three small bottles of pear flavored Absolut. Said don’t worry just have this senior executive who I was GIFTING something to fill out a return label find a box and ship it back. Why on earth would I ask someone to do that when this was a gift? Why is it their responsibility? Disaster of a customer service experience. There are so many online bottle delivery services don’t use them.

Excellent pricing and shipping with carriers one can trust.

placed order to wrong address and wanted to cancel to add additional items based on state. Emailed CS legitimately 2 minutes after placing order and they refused to cancel and stopped responding to me. Place is expensive and hard to work with

NEVER buy from this place.

I tried to cancel my order due to finding cheaper price elsewhere, but they told me they need to charge 10% cancellation fee as the order has been sent to a fulfillment center.

This is bullsh!t as I try to cancel within 10 hours of placing the order.

Worse they said it may take 1-9 days to ship out the order. After 3 days they still haven’t shipped my order.

This means they did not have my order in the fulfillment center when I try to cancel.

NEVER buy from this place.

I almost never leave reviews—I'm an ecommerce retail owner myself—but this experience was so unacceptable that it deserves to be called out. I placed an order for a $200+ bottle of scotch and was told it would ship within 1–9 business days. Instead, after waiting 10 full business days, my order was abruptly cancelled because the item was “out of stock.”

If I ran my business this way, I wouldn’t be doing the volume of business I do today. A company that can’t track inventory, set accurate expectations, or communicate proactively will never grow. To make matters worse, they don’t answer their phones and only send generic, unhelpful emails.

It has been years since I’ve had an online shopping experience this poor. This was a

What I have disliked the most is how long it's taken to get my order, as I ordered my product over 2 weeks ago and I have still not got it. I think it's going to be another week or two before I even get it from now.

Outstanding bourbon at an affordable price delivered to your door.

It just doesn't get any better.

The beer is phenomenal. i took three bottles to age it 12 months, the rest we have been drinking and loving.

I was a little worried becuase the order was taking so long and there was no way to track it but it showed up yesterday and was packed brilliantly. I got a 24 pack of beer and every bottle was wrapped as well as the whole box being encased in bubble wrap. I was super impressed and had fun unwrapping my favorite beer.

Easy. Great service

All bottles were very well protected and arrived on time.

It took 9 days from ordering to get a shipping number and it's taken another 6 days for it to arrive at the location. During that time it was impossible to coordinate a delivery date or change of address to ensure the bottle would get delivered to a location where someone would be home. Bottle Buzz's customer service team has provided no assistance other than telling me the shipping number. Now I'm tied up with UPS trying to get this changed without any support from the Bottle Buzz team. This was originally meant as a timely congratulatory gift which has completely missed the mark. If you want a quick or timely delivery, I would suggest you use a different company or liquor store that is tied to an alcohol delivery service.