The phone rep listened to my needs and focused strictly on my request for service. The whole transaction took just minutes as she was thorough and concise listening to my needs and completing my requ... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I've read alot of terrible reviews about this company and so far I haven't had any issues. First of all keep your card locked and no one can access your funds. My deposits come 2 days early as stated... Mehr ansehen
Unternehmen hat geantwortet
The only reason I put a star is because I HAD to… I used my card for a hotel.com reservation. There was an issue and I disputed the transaction on 8/17/26. On September 2, 2026 Hotels.com refunded m... Mehr ansehen
Unternehmen hat geantwortet
Tuve un retiro de dinero de mi targeta...el cual fue fraude x alguien q desconozco..hice una disputa la cual fue aceptada y obtuve un rembolso completo y permanente..muchas gracias alas personas... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Branch is a mobile-first technology that provides fast, flexible ways to get paid.
Kontaktinformationen
Tampa, Vereinigte Staaten
- hi@branchapp.com
- branchapp.com
3,8
Gut
378 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Branch
Hi Winnie, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
Wallet issue solving fast
When I tried to work on my iPhone Wallet app to get an Uber card to enter to a Wallet app several times. I gave up and made a call about the wallet app. I forgot the name of person who was very helpful and fast like under 5 minutes. Thank you so much!
30. April 2026
Antwort von Branch
Hi Dave, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Crap company.
Crap company.. too hard to do anything. Pain in the ass to get live support
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Branch
Hi Mike, We want to help resolve this issue for you; can you open an in-app support chat within your Branch app? Additionally, our help center can also connect you to an agent. We recommend chat because of a faster service experience. That way, one of our agents can escalate your concerns to the right person.
BRANCH APP/debit card is horrible!!!
BRANCH APP/debit card is horrible!!!! I use my card for my agency job to deposit my checks and I also down load funds that are mine from my other job as well and use my funds for my personal usage…. Branch locked my card after I loaded MY MONEY on it stating they wanted to know where my funds come from and what I was using it for once withdrawing it… they locked my card and want release my money!!!! And customer service give you the run around!!!!
26. April 2026
Bewertung ohne vorherige Einladung
Antwort von Branch
Hi Marilyn, we're sorry to hear about your experience and appreciate you sharing your feedback. Please reach out to us through our in-app support chat or Branch Help Center so we can look into this for you.
Was done professionally and easy to talk to
Every question was answered in a professional manner
24. April 2026
Antwort von Branch
Hi Joseph, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Just Great.
23. April 2026
Antwort von Branch
Hi Barbara, We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Antwort von Branch
Hi Jesus, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
The worst of the worst
I have a debit card through a bank called "Branch" that my employer, Kwik Trip, uses. On April 7th at 8:52 pm, my card was charged $35.45 for an Uber Eats delivery in San Fransico, California. Note, I live in Superior, Wisconsin. I've never been to California and don't have Uber Eats, which I did tell my bank. Immediately after the first charge, another Uber Eats charge for $47.30 was approved, followed by another Uber Eats charge for $46.20. Within 1 minute of each other, and in the same location. I received text messages from Branch when this happened, alerting me of fraud, saying they denied the charges. The charges went through. I started a claim the morning of the 8th. All three charges went through. I was only given provisional credits for the $35.45 charge, while my other two charges were denied. They claim the first one wasn't me, yet the next two were??? How does that make sense! I provided them with proof of the fraud alert text where it claimed to have denied ALL THREE charges and that I responded it wasn't me playing the orders. I filed an appeal with immense evidence and was immediately denied, with ZERO investigation! Someone in the support email said to call, I tried everyday for weeks and the AI bot named Alex said I wasn't "allowed" to talk to with a real worker regarding my concerns. The email workers say to call, and the call bot says to email. I have been dealing with this, trying to contact this company for 2 weeks! I even provided evidence I was at Mcdonalds in my Superior, Wisconsin during the time these food orders in California were placed. I am only one of many Branch customers experiencing this! They are awful and could care less about their customers. They kept changing who was "on my case" in the dispute email thread, all giving different phone numbers that don't work, and gaslighting me. Complaint filed and police report done.
5. April 2026
Bewertung ohne vorherige Einladung
Antwort von Branch
Hi Hayley, we're truly sorry for the frustration and confusion you experienced throughout this process and the time it took. However, we're glad we were able to work through this with you and reach a resolution. We appreciate you taking the time to share your experience, and we’re always here if you need anything
Antwort von Branch
Hola! ¡Gracias por las 5 estrellas! Nos alegra mucho que estés disfrutando de tu experiencia con Branch.
Antwort von Branch
Hi Brenda, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
Despite multiple attempts to reach…
Despite multiple attempts to reach customer service by phone, I have only been able to access an automated system and have not been able to speak with a representative. This has prevented me from resolving the issue directly.
There appears to be a subscription associated with “Title Waves” attempting to withdraw funds from my account without my authorization. I did not sign up for or approve this subscription.
21. April 2026
Antwort von Branch
Hi Amanda, We’re sorry for the frustration this has caused. We understand how important it is to have timely updates on disputes. Our team takes these matters seriously and works to complete thorough investigations. Please reach out through in-app chat or our help center so we can review your case and provide more details
Very satisfied
I received an excellent service over the phone and I highly recommend this for all my coworkers thank you
21. April 2026
Antwort von Branch
Hi Jean, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Antwort von Branch
Hi Elisa, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
0 for stars that's what…
If they had a 0 for stars that's what they would get. I got my first direct deposit and still can't get my funds off. I would advise anybody that doesn't mind having their money deposited to this account and don't have access to get it, no customer services support. Stay far far far away. Go with anybody except Branch!!! Horrible
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Branch
Hi Lucille, We want to help resolve this issue for you; can you open an in-app support chat within your Branch app? Additionally, our help center can also connect you to an agent. Branch Help Center. We recommend chat because of a faster service experience. That way, one of our agents can escalate your concerns to the right person.
Very impressed with your AI system
Very impressed with your AI system. It’s very up-to-date. Keep up the good work. I’m really liking y’all as a bank. Only thing I would like to see chains was getting the cards quicker to us.
14. April 2026
Antwort von Branch
Hi Clifton, Thanks for the amazing review! We’re really glad to hear you are enjoying your Branch account! We appreciate you taking the time to share your experience and your feedback that we will pass along to our team!
That I got my question answered.
14. April 2026
Antwort von Branch
Hi Shawna, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
Antwort von Branch
Hi Donald, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Antwort von Branch
Hola, Lamentamos la frustración que esto ha causado. Comprendemos lo importante que es recibir actualizaciones oportunas sobre las disputas. Nuestro equipo se toma estos asuntos muy en serio y trabaja para llevar a cabo investigaciones exhaustivas. Por favor, contáctenos a través del chat de la aplicación o de nuestro centro de ayuda para que podamos revisar su caso y brindarle más detalles.
Knowledge of the business helps me…
Knowledge of the business helps me because I don’t know jack about it!
13. April 2026
Antwort von Branch
Hi Michael, Thank you for your review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Transaction dispute taking longer than…
Transaction dispute taking longer than expected. Affecting earnings and this is my only secondary income to feed my children. Putting me in a bad place.
10. April 2026
Antwort von Branch
Hi Sherrell, We’re sorry for the frustration this has caused and the length of time it takes. We understand how important it is to have timely updates on disputes. Our team takes these matters seriously and works to complete thorough investigations. Please reach out through in-app chat or our help center so we can review your case and provide more details
So funktioniert Trustpilot
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