The phone rep listened to my needs and focused strictly on my request for service. The whole transaction took just minutes as she was thorough and concise listening to my needs and completing my requ... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I've read alot of terrible reviews about this company and so far I haven't had any issues. First of all keep your card locked and no one can access your funds. My deposits come 2 days early as stated... Mehr ansehen
Unternehmen hat geantwortet
The only reason I put a star is because I HAD to… I used my card for a hotel.com reservation. There was an issue and I disputed the transaction on 8/17/26. On September 2, 2026 Hotels.com refunded m... Mehr ansehen
Unternehmen hat geantwortet
Tuve un retiro de dinero de mi targeta...el cual fue fraude x alguien q desconozco..hice una disputa la cual fue aceptada y obtuve un rembolso completo y permanente..muchas gracias alas personas... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Branch is a mobile-first technology that provides fast, flexible ways to get paid.
Kontaktinformationen
Tampa, Vereinigte Staaten
- hi@branchapp.com
- branchapp.com
3,8
Gut
378 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
It’s was a good way keep the money
30. März 2026
Antwort von Branch
Hi Irma, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
Antwort von Branch
Hi Curtis, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Took time to try and make a situation…
Took time to try and make a situation right they weren't actually responsible for.
30. März 2026
Antwort von Branch
Hi John, Thank you for taking the time to share your experience, we really appreciate your feedback. We’re glad to hear our team made an effort to help in your situation.
If you need anything further, feel free to reach out through in-app chat or our help center.
Antwort von Branch
Hello! Thanks for the amazing review! We’re really glad to hear you are enjoying your Branch account! We appreciate you taking the time to share your experience, and we’re always here if you need anything
summer
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1. April 2026
Antwort von Branch
Hi Juan, Thank you for the 5 stars! We’re so glad you’re enjoying your experience.
Fast and ashley made things simple and…
Fast and ashley made things simple and took care of it quickly
1. April 2026
Antwort von Branch
Hi Robert, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Good thank you
1. April 2026
Antwort von Branch
Hi Hussam, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
I attempted to stop payment on an item…
I attempted to stop payment on an item that I never intended to purchase before it was posted and was told to wait until it posted by the customer service representative and once it posted I was then told that there was nothing that could be done and that I had to file a claim. It makes no sense. And now I'm having to wait to get my money back!
22. März 2026
Antwort von Branch
Hi Cory, We’re sorry to hear about your experience, and we understand how frustrating that situation must have been. Pending transactions can’t be stopped or disputed until they’ve fully posted, which is why our team advised waiting before moving forward with a claim. Once posted, filing a dispute is the next step so the transaction can be properly reviewed.
Our team takes these matters seriously and works to complete thorough investigations. Please reach out through in-app chat or our help center so we can review your case and provide more details
Buen servicio excelente equipo…
Buen servicio excelente equipo felicidades y agradecido
30. März 2026
Antwort von Branch
¡Gracias por las 5 estrellas! Nos alegra mucho que estés disfrutando de tu experiencia con Branch.
Walter was very helpful
Walter was very helpful. He explained how it works to me and was professional and patient.
28. März 2026
Antwort von Branch
Hi Jean, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Transaction Dispute
There is a long wait time to answer the call—and an even longer one to resolve the problem: 90 days—with no guarantee that the issue will actually be resolved.
26. März 2026
Antwort von Branch
Hi Wilfred, We’re sorry for the frustration this has caused. We understand how important it is to have timely updates on disputes. Our team takes these matters seriously and works to complete thorough investigations. Please reach out through in-app chat or our help center so we can review your case and provide more details.
No me han resuelto el tema de mi dinero robado
No me han resuelto el tema,, que me robaron mi dinero desde otro.paiz yo estando en usa y los débitos fueron e lima perú, nunca mas volveré a usar
25. März 2026
Antwort von Branch
Hola Angel. Lamentamos la frustración que esto ha causado. Entendemos lo importante que es recibir actualizaciones oportunas sobre las disputas. Nuestro equipo se toma estos asuntos muy en serio y trabaja para llevar a cabo investigaciones exhaustivas. Por favor, contáctenos a través del chat de la aplicación o de nuestro centro de ayuda para que podamos revisar su caso y brindarle más detalles.
The customer service was great thank you
24. März 2026
Antwort von Branch
Hi Kim, Thanks for the amazing review! We’re really glad to hear you are enjoying your Branch account! We appreciate you taking the time to share your experience, and we’re always here if you need anything
They Stole money out my account I will…
They Stole money out my account I will never use them again
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Branch
Hi Shonta,
We want to help resolve this issue for you; can you open an in-app support chat within your Branch app? Additionally, our help center can also connect you to an agent. https://support.branchapp.com/hc/en-us.
We recommend chat because of a faster service experience. That way, one of our agents can escalate your concerns to the right person.
This banking company has got to be a…
This banking company has got to be a scam, I had transferred money for the first time with them to my actual banking card and the money is just gone. Has not gone into my other account, and of course there just happens to be no transaction that I even transferred 330$?! They are asking me to prove it with a transaction number but for whatever reason there isn’t one. The only proof I have is my bank on their app shows 330$ in my other account that isn’t actually there and they aren’t trying to help me at all. I’ve called multiple times and all they care to do is leave me emails when I’ve continually requested a phone call… just 330$ just GONE is complete bullshit. Absolutely do not use their transfer banking system bc they will steal your money and say you never transferred it.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Branch
Hi Nick,
We want to help resolve this issue for you; can you open an in-app support chat within your Branch app? Additionally, our help center can also connect you to an agent. https://support.branchapp.com/hc/en-us. We recommend chat because of a faster service experience. That way, one of our agents can escalate your concerns to the right person.
Pathetic team who is just blank…
Pathetic team who is just blank themselves
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Branch
Hi Frank, if you could reach out to our support team via in-app chat support we would love to be able to assist with your issue.
Served by Alex
Served by Alex, who was fantastic and kept our glasses topped up. Amazing food and service. Highly recommend. Will defo return.
10. Jänner 2026
Bewertung ohne vorherige Einladung
Excellent service especially Alex he…
Excellent service especially Alex he made sure our glasses was full at all times defo coming back . Food also amazing . Highly recommend.
10. Jänner 2026
Bewertung ohne vorherige Einladung
Had an amazing brunch
Had an amazing brunch catching up with old friends. We were hosted by Alex, and he ensured we had a fantastic experience. The food was lovely and our glasses were never empty. Thank you for a brilliant afternoon
10. Jänner 2026
Bewertung ohne vorherige Einladung
This is the worst company I have ever…
This is the worst company I have ever dealt with. They need to be shutdown. My wife was hospitalized with Addison’s disease, had her gallbladder removed and diagnosed with liver failure. I spent 10 hours delivering for them to pay for her medication. Went through hell to get the card activated now they put it on hold for no reason. I was told a supervisor would call me back it’s been 11 hrs. I explained the seriousness to 5 reps and all I kept getting was blah blah. Supposedly all the supervisors are at home sleeping while my wife is dying. What the hell kind of company does this? Does anyone have any advice please?
14. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Branch
Hi Leo, I'm sorry for the issue you are having connecting with our support team. If you could please reach out via our in-app chat support, we will be able to escalate your issue to the appropriate teams.
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