Breeze Furnishings Bewertungen 

Absolutely awful - avoid at all costs. I placed an order on 27th August and it has never arrived. There has been no response to numerous emails and the phone just rings. Complete scam company - do not use.

Great piece of furniture, really happy with it! Delivered timely and with care, will be recommending them to others from now on.

Ordered an item on the 10th June for delivery within 4-14days. Chased this on the 17th June and was advised another 4 weeks.
Received an update on the 28th July 7 weeks after ordering stating they had processed the order.
I advised that I no longer wanted the item I had purchased elsewhere and would like a refund.
They advised that it would be quicker to receive a refund if I accepted the delivery and they would then send their own courier to collect the item.
I begrudgingly accepted delivery on the 13th August.
Lots of back and forth and they collected the item for return on the 17 September.
Obviously not quicker for refund as I am still waiting.
I have emailed and telephoned and they are ignoring me.
I read the reviews before ordering and thought misleading lead times does not appear to happen to everyone - I was wrong it happened to me, they have collected the item and also have my money.
Please avoid this company. I have all emails supporting this review.

We ordered a lamp on 16/09/26 which was payed for still no lamp on9/10/26 after 2 emails no answer buyer beware
Malcolm creasey

Worried about my order as I’ve had no contact or even been able to get through to someone I’ve rang a lot it either rings out or gets buttoned, just been wanting an update as I’ll have to take the day off work probably to be in for delivery but now I am really worried after reading comments seems like everyone’s getting refunds????

Great customer service and thanks with all the help and advice. Ps cushions look great and will definitely will be buying again soon.

Purchased dining table & chairs, great service & great communication, I was kept updated throughout the delivery process, will definitely purchase again 😁

Bought a lovely rug from Breeze Furnishings. Great quality and arrived within 7 days as stated. Good communication. Thank you

Excellent quality of product . Delivery and customer service was beyond satisfactory . Would buy from them again .

Brilliant delivery and customer service. My dining chairs came in perfect condition and made a beautiful addition to my home. The 3rd time ive ordered from these and each purchase ive been satisfied with 5/5, definitely recommend

This is my 3rd order now from breeze furnishings and my 3rd review for the fantastic customer service from start to finish I have received once again 👏
Just read another review, are you sure you are emailing the correct address guys because I get emails from the team with helpful advice all the time, like recently for the swatch you kindly sent me before my purchase.
Once again I will be back, my favourite store

Service from this company far from a 'breeze'. Ordered some lighting on the 8th Sep for approx. £250 - delivery promised between 4-14 days. Once that time period had elapsed I chased via email as there does not appear to be a number you can call. No response so I emailed again this morning - 29th Sep. No response as yet. This lead me to other customer's reviews & I now wish I'd never ordered from them! Luckily I paid by credit card but could really do without the prospect & aggro of trying to claw back my money from this company. Lesson learnt? Always read reviews before you order! Really hope this works out in the end & they have the courtesy to at least respond to this review! Order #375739

7/10/26 Still waiting on these lights but customer services are at least now in contact with me & update when chased.

I placed an order with Breeze Furnishings on the 22nd September, the money has left my account but no order confirmation was received. I emailed 3 times and called multiple times to try and get confirmation but there has been no response.

I have now received your response and an order confirmation, thank you. Please try to address you phone answering service and email responses though. An initial order confirmation did not come through (I checked spam and deleted items) and I honestly was at the point of thinking I had been scammed.

Excellent service from start to finish. Highly recommend Breeze and was hugely impressed with the level of contact throughout. Customer service was excellent. The bed we ordered is simply perfect. Thank you!

After being let down (twice) by a major Newcastle department store, I found the same Libra lamp at Breeze Furnishings. From placing my order to the delivery the service was perfect. Excellent communication and reassurance from the lovely team every step of the way.
I would highly recommend this business and I will definitely be ordering from them again. Many thanks to you all. Five stars ⭐️ ⭐️⭐️⭐️⭐️

Placed an order 23rd August, said it would take 4 weeks. 4 weeks later still no items - i've emailed multiple times, called consistently - no response. Finally received an email to say they're checking with the supplier. Absolutely woeful company I want my money back right now, already filed a credit card claim. How can you run a business like this? Its September weekend I have no plans - might pay your shop a visit.

Received my order and happy with the products, however improvement on phone communication needs to be implemented.

Positives:
•Closer to delivery date there was plenty of communication with phone calls updating me on times etc as to when the delivery will be
•Lady on the phone was lovely
•We love what we ordered, products came undamaged and as seen online
•Prices were better than seen on other websites

Constructive Criticism:
•Online stated delivery time would be 4-14 days however took 20 working days to be delivered, this is fine for us but be a bit more honest on the website and if anything put the time as longer to avoid customers getting stressed when item doesn’t come on time
•Answer the phone instead of only being contactable via the online chat, it’s so much easier being able to explain over phone and I remember trying to get through 7 times one day with no success
•When finally calling don’t use a ‘No Caller ID’ as it meant I couldn’t get back in touch with you and had to wait for if/when you would call back (which added to the stress)

I would order from this company a million times over if these criticisms were taken into consideration, I was convinced this company was a scam once it had reached the 14 working days and no update on my order (and reading trust pilot reviews), but it really isn’t, I think the communication just needs a lot of work and you will have many happy customers

Ordered 6 dining chairs on 3rd June 2026 for £1900, Breeze took the money, advised only 3 available in stock (website let us order all 6) and they would send the 3, the remaining 3 would arrive August. Its was not the best, but I really liked the chairs so agreed.

It is now 16th September. We have not received any of the 6 chairs, we sold our kitchen dining chairs back in June, its only now I am getting frustrated at the lack of replies, and total ignorance from the company.

My husband has phoned numerous times, no answer, he managed to get through on the phone once only to be told 'We will check with our supplier' I would have phoned myself, but I have been having medical treatment all summer, its only now I have had the strength to chase this up, I don't normally leave bad reviews, but this service is just appalling. Why do you take customers hard earned money, (which is a lot!) not have the item in stock, ignore your customers (Emails too, not one response) and not deliver the items?

Regarding your phone ringing out if someone is on the phone, poor excuse, get answerphone with a message facility.

We would like a refund asap, otherwise we will be raising a dispute with our CC.

Good luck continuing running your business not answering emails or calls to customers whom are chasing their orders paid with hard earned money.

Order Number:- 364535

Yes I just got the email after you saw my review, funny that. The email says you are going to refund as you do not have the item is stock. Why would you confirm an order and take payment for something you don't have and then not inform me until I message you and put a review about your customer service on here. Your company has serious issues if you take money for things you don't have and then make the customer wait and have to make contact with you.reading other reviews on here makes me think you clearly don't care about the customer. Also the item still shows as available on your website!
My response to Breeze, who clearly haven't checked my order as here is the order number with my same name etc etc.
Breeze Furnishings
Thank you for your order
Hi Ceri,

Just to let you know — we’ve received your order, and it is now being processed.

Here’s a reminder of what you’ve ordered:

Order summary
Order #374215 (September 2, 2026
My item never arrived, they don't answer the phone, I waited for email reply they eventually said they were checking with suppliers and would get back to me...they never did, I'm now going to initiate a claim via my credit card unless they respond really quickly and return my money

No answer to repeated requests for a refund to be processed. I’ve been waiting over 6 weeks. Their phone never is answered and they don’t respond to emails.