Broad Oak Group Bewertungen 

370
•
TrustScore 4 von 5

4,1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Had Solar panels,air source heating and insulation carried out by Broad Oak. Have to say they were brilliant from start to finish. Lovely pleasant and polite workmen, who were very tidy and neve... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

broad oak did an exelent job of installing inner wall insulation, replacement radiators and some extra ones all copper pipe work, solar panels and heat pump. all with their in house trades men no mo... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Had solar panels, an air source heat pump, insulation and boiler fitted by Broad Oak in early 2024 under the Eco scheme which meant our radiators and some pipework also had to be upgraded. The work wa... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

You’ve thankfully repaired the damage to my roof on the outside that your installer caused back in 2019 and also the floor boards which were torn up in a hurry to re-site my boiler. The hurry was due... Mehr ansehen

Unternehmensdetails

  1. Solarenergieunternehmen

Vom Unternehmen geschrieben

We are a family-run business, providing our customers with a wide variety of services including build adaptations, heating and insulation, sales and lettings, new builds and renewable energy solutions.


Kontaktinformationen

4,1

Gut

TrustScore 4 von 5

370 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 83 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

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4,1

Alle Bewertungen

(370)

19 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

5 star

Very happy with the work carried out. The men were very professional, and tidied up after themselves. Would recommend.

8. Jänner 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Absolutely brilliant company, one I would recommend 150% !!!

Hi I'm a disabled lady and Broardoak have just finished putting in brand new central heating and insulation, along with 2 fans. They had to take out our old heating system and re rout pipework and install new radiators, a combi boiler and do roof and wall installation on our top floor. I can't thank the guys who did the work enough, they were methodical and everyday they covered my stair carpets to protect them as they were running up and down and at the end of each day they lifted the covering and swept the carpets clean !!!!. They were efficient, proffesional but above all else so friendly and approachable which you need when you have strange people in your house. Everytime I had to contact the office about some things I was put through to the "jobs manager" and was spoken to friendly and was explained things how I could understand them. I would totally recommend Broardoak to do any work you needed and you will definitely be met with a friendly manner, may I take this opportunity to thank Matt and Levi, Ash and Kyle you guys are true diamonds and I can't thank you enough for all your hard work but more so your very caring manner towards me throughout you guys are the salt of the earth and I will actually miss you not being here anymore. I definitely would have Broadoak back if I needed anything else done thankyou all so very much and a big thankyou to Jack, the jobs manager for sorting out all my queries or any problems I had, your all stars in my book thankyou all again, best wishes The Churchill family xx

22. Jänner 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent job done

Excellent job done, I had a boiler, radiators, pipe work and some electrical works done, the workers we're polite and friendly and got on with the work to a very high standard, they were also very tidy and cleaned up after themselves at the end of everyday so helped keep the place dust free even though so much work was going on, I had no hot water or heating at the coldest time in December and Broad Oak, got me warm in time for Xmas with a brand new central heating system, no more waiting for the water to warm up, thank you, very pleased!

14. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von Broad Oak Group

Hi Sharon, we greatly appreciate your feedback. Rest assured that our team does everything possible to guarantee quality service. We're thrilled to hear about your great experience with us. Many thanks, Katie R.

Bewertet mit 5 von 5 Sternen

Excellent

We had a new boiler fitted,the team from start to finish were excellent,did everything we asked of them in a very polite and professional matter highly recommend

14. November 2023
Bewertung ohne vorherige Einladung
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Antwort von Broad Oak Group

Hi Violet, your opinion is valuable to us. We are happy to learn that you had a positive experience with our customer service and we will continue to work to maintain this level of excellence. Many thanks, Katie R.

Bewertet mit 5 von 5 Sternen

Great workmanship

It took a while to get everything in place, but once the work started it was completed in 4 days, it was Christmas week and a couple of small jobs had to be finished after the holiday, but the guys were brilliant, experts in Their field and would recommend them to any one else.
Overall completely satisfied with the new system and the workmanship.

18. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von Broad Oak Group

Hi Mr White, we're glad to have helped so quickly over such a busy period. Thank you for sharing your experience. Many thanks, Katie R.

Bewertet mit 5 von 5 Sternen

The team were great

The whole team were great from the people who booked is in to the professionals who came and fitted the boiler, the vents and putting in extra insulation. Would definitely recommend them. The aftercare team are also really good

2. Jänner 2024
Bewertung ohne vorherige Einladung
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Antwort von Broad Oak Group

Hi Amanda, thank you for sharing your experience! We're happy to have helped. Many thanks, Katie R.

Bewertet mit 5 von 5 Sternen

Smooth process from start to finish

Smooth process from start to finish of the installation of brand new heating system. Gas engineers were extremely helpful and explained what they were going to do each day. The electrician took time to explain operation of thermostat settings. Office staff called to check everything was fitted to standard.

12. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von Broad Oak Group

Hi Stephanie, thank you for sharing your experience. Your review has been passed to the relevant teams who are thrilled to have helped. Many thanks, Katie R.

Bewertet mit 4 von 5 Sternen

Broad Oak-Great Guys

Broad Oak-Great Guys . Completed job internal installation satisfactorily. Went beyond the normal , many workers to finish the job.

29. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von Broad Oak Group

Hi there, thank you for your great response. I'm glad to hear you had a positive experience with ourselves. Many thanks, Katie R.

Bewertet mit 3 von 5 Sternen

Problem resolved

Having tried to gain funding for cavity wall insulation I was concerned about progress but subsequently all was explained so in the end I found the service very thoughtful and helpful.

Fane

31. Jänner 2024
Bewertung ohne vorherige Einladung
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Antwort von Broad Oak Group

UPDATE: Hi Fane, I'm glad we spoke to you and helped with any queries. Have a lovely day. Many thanks, Katie R.
Hi Fane, you absolutely are not getting scammed. I do apologise that you have not yet had a response. Could you please email me your private details to hello@broadoakgroup.com so I can investigate this and get a manager to contact you?(full address, post code). Alternatively call our office on 0333 2414 828 and we can look into this with you. Kindest regards, Katie R.

Bewertet mit 5 von 5 Sternen

Central heating and loft insulation

Brilliantly service from start to finish, completely re did central heating, changed from traditional boiler to combination. New boiler, pipes, radiators, thermostat and valves all on grant. Lads really polite, clean and tidy everyday. Highly recommend Broadoak

12. Juli 2023
Bewertung ohne vorherige Einladung
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Antwort von Broad Oak Group

Hi Sarah, thank you for taking the time to leave us a review. We are so happy to hear that you had a great experience with us. Your kind words mean a lot to our team! Many thanks, Katie R.

Bewertet mit 4 von 5 Sternen

Montafon Llangenny

The quality of the work was excellent and the on-site staff were very professional. The scale of the project was much larger than I had anticipated but should not deter prospective customers as the end result is very worthwhile. My only criticism is the rather poor communication from their HQ about timescales and the overall project plan.

20. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von Broad Oak Group

Hi Mr Fletcher, Thank you for bringing this to our attention. We’re constantly working to improve our service, your feedback has been reported to the relevant team. On the other hand we're thrilled to hear our workers provided top quality service, this has also been passed on to the team that they're thrilled about. Many thanks, Katie.

Bewertet mit 5 von 5 Sternen

Broad Oak central heating installation 🫶🏻

Broad oak installed my elderly Father new heating the week before Christmas. The work was carried out very efficiently and professionally .
What a difference this has made to my dads property. Thanks a million👍👍👍👍

21. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von Broad Oak Group

We sincerely thank you for your valuable feedback. Your satisfaction is our priority, and we are delighted to know that our customer service was able to meet your expectations. Many thanks, Katie R.

Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service from start to finish. Good communication with professional and efficient installation. The work has been completed to a high standard and I would recommend the service to friends and family.
Ref 72860

29. Jänner 2024
Bewertung ohne vorherige Einladung
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Antwort von Broad Oak Group

Hi Ann, we are so pleased to hear you had a great experience with Broad Oak. Your 5-star rating has been passed on to the relevant team, they are thrilled. Many thanks, Katie R.

Bewertet mit 5 von 5 Sternen

Broad Oak have done lots of work for me…

Broad Oak have done lots of work for me recently including installing central heating and providing a ramp in front of my house.All the work was to a high standard and the workers were friendly and hard working.

28. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von Broad Oak Group

Hi Mr Norcott, thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We're so glad to be able to help you. Many thanks, Katie R.

Bewertet mit 5 von 5 Sternen

Eco 4 grant installation jobref:70304

Broad Oak from the start have provided myself with exceptional experience. Every phone call, email and post installation advice (Chris Smart has been amazing!) has been fantastic and assuring. The work men that carried out the work at our cottage were polite, professional and helpful with questions/queries. The speed in which we received our installation after applying for the eco 4 grant was also excellent, aswell as being reassured at all stages Highly recommended Broad Oak as a company. Job ref:70304:Norfolk :East Anglia

13. November 2023
Bewertung ohne vorherige Einladung
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Antwort von Broad Oak Group

Hi Titania, thank you so much for such a great review. We're so pleased to hear about your experience. I have passed your details over to Chris S who is thrilled to have been able to help you, as are the rest of the team. Many thanks, Katie R.

Bewertet mit 5 von 5 Sternen

Work carried out by broad oak

I recently had a heat source air pump solar panels cavity wall insulation loft insulation
Insulated plaster board heat pump tank new radiators and new pipe work installed with broad oak big job I’ve got to give all the workers that came to work on the house top marks very helpful good quality standard of work and tidy when doing there different trades .Hitting a couple of snags on the way but resolved in the end please with the work carried out

25. Jänner 2024
Bewertung ohne vorherige Einladung
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Antwort von Broad Oak Group

Hi Mr Richards, we greatly appreciate your feedback. Rest assured that our team does everything possible to guarantee quality service and respond effectively to our customers' requests. Thank you for a great review. Many thanks, Katie R.

Bewertet mit 5 von 5 Sternen

72860

Great team in and out in 3 days solar and air source.

Very clean and polite throughout the whole job.

It has made a huge difference to the cost of heating our property typically halving the weekly cost.

9. Oktober 2023
Bewertung ohne vorherige Einladung
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Antwort von Broad Oak Group

Hi Andre, we're so pleased to read you had a great experience with our team. We're glad we could help you. Many thanks, Katie R.

Bewertet mit 5 von 5 Sternen

The work men were good all of them they…

The work men were good all of them they cleaned up every day and also as mum has Alzheimer's they were good with her had a joke etc and now she loves her wall insulation and boiler

5. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von Broad Oak Group

Hi Hay, thank you so much. We're so pleased to hear you and your mum had a great experience with our team. Thank you for a great review, Katie R.

Bewertet mit 5 von 5 Sternen

Really grateful

Just want to say a big thankyou for the work completed. I'm very happy with the results. The process was really smooth from beginning to the end with all working profesionally and respectfully within my home. I was particularly impressed with the quality of the new system and the tidyness of the work overall inside and outside the house. I really appreciated being kept in the loop with regular updates and telephone calls. Really grateful.. Ann

24. Jänner 2024
Bewertung ohne vorherige Einladung
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Antwort von Broad Oak Group

Hi there, thank you so much for leaving us a glowing review. We're happy to hear our customer service was up to your standards and you had a great experience. Many thanks, Katie R

Bewertet mit 5 von 5 Sternen

Happy new warm home 🏡

24th January 2024 3.30pm
Reference number 70304
I contacted Broad Oak in May of last year having seen their adverts on Facebook. I was told that l qualified as my income is under thirty-one thousand pounds a year. It took some time from then until my night storage heaters were replaced by a heat pump and solar panels. It included a lot of emails and phone calls plus a couple of home visits to ensure my home was suitable. But on the 11th of December 2023 over two and a half days l had a heat pump,six radiators in various sizes,two extractor fans, loft insulation and solar panels installed. I had numerous plumbers,electricians,builders,scaffolders and solar panel engineers.All were polite,hard working and tidy.They were all on time and worked well together considering they all came from different parts of the country. They cleared away all debris left from old radiators and boxes and packaging from new radiators and panels.All tradesman were well organised and efficient many thanks go to them.I am very pleased with the new heating system l now have warmth in all rooms and can change the temperature as and when l please, l have constant hot water nolonger having to use an immersion heater. Without a dought l'm very very happy having changed from Night storage heaters to a heat pump and solar panels.
Many thanks to Broad Oak for organising and arranging my new heat system and solar panels 👍
Regards Sarah Jane

11. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von Broad Oak Group

Hi Sarah Jane, we really appreciate you taking the time to review our service. We are over the moon to hear you had a great experience with us. Feedback has been passed to the relevant team. Many thanks, Katie R.

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