Absolutely avoid this scam at all costs - they will rebill your account every month after your purchase for an unwanted subscription. Do not think PayPal will protect you either - their protection lie... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The great customer service that was so quick to help me as I had an issue with the membership and was very helpful and had patience in explaining it! Many thanks
Unternehmen hat geantwortet
Do not order from this company. While auditing my account, I discovered I’ve been charged $34.71 monthly since July by Nymbus LLC due to a subscription I was unknowingly enrolled in after ordering a... Mehr ansehen
Unternehmen hat geantwortet
What a scam. Ordered one item, 3 items added, 7 charges on my credit card. Offered a 50% refund. Clearly their way of operating. Order confirmation email contains no details - no order number, no item... Mehr ansehen
Unternehmen hat geantwortet
1,6
Ungenügend
50 Bewertungen
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Satisfactorily resolved; Thank you for reviewing my order and refunding my money. The price was actually quoted in AUS dollars, I checked before making my order, maybe this needs tweaking on the site
These people are not brow artists, they are SCAM artists (supported by Facebook and wherever else they spend big $ on advertising!) my credit card was charged almost $300 for a product I was under the impression would cost me less than $30. When contacted, they said it was MY mistake, but would generously discount 25%, very magnanimous, eh? I will NEVER buy anything off these sites again, so, genuine traders take note and lobby the advertising hosts to do the right thing by would be customers. NOT happy!
20. September 2024
Bewertung ohne vorherige Einladung
Antwort von browcharm.co
Thank you for sharing your feedback, and I sincerely apologize for any confusion or frustration you experienced. I want to clarify that our prices are listed in USD, which may have caused the discrepancy in the amount you saw on your credit card statement if you were expecting AUD. We take full responsibility for ensuring our customers are informed and satisfied with their purchases.
Regarding your order, I’m happy to confirm that we have refunded the entire amount, as the order was on hold while we awaited your confirmation of our partial refund offer. We genuinely regret any inconvenience this may have caused and appreciate your patience as we worked to resolve it. The refund should hit your original payment method in 3-5 business days.
If you have any further questions or concerns, please don’t hesitate to reach out to us directly,
Rubbish product
The product is awful. Loads of fallout from the powder after application. Ordered two different colours and got sent two of the same.
Wish I hadn’t wasted my money.
12. September 2024
Bewertung ohne vorherige Einladung
Antwort von browcharm.co
We're very sorry to hear that you received duplicate items and were disappointed with the product quality. That’s certainly not the experience we want for our customers.
Please email us at support@browcharm.co with your order number so we can look into this and arrange a replacement or refund for the incorrect items.
We appreciate your feedback and the opportunity to make this right.
An absolute scam. Do not give your credit card
What a scam. Ordered one item, 3 items added, 7 charges on my credit card. Offered a 50% refund. Clearly their way of operating. Order confirmation email contains no details - no order number, no itemized list of items, no order detail. I'd like the contact information for someone behind the actual company - not a 3rd party customer support.
11. September 2024
Bewertung ohne vorherige Einladung
Antwort von browcharm.co
We’re truly sorry to hear about your experience. We understand how concerning unexpected charges and lack of order details can be.
Please be assured that our support team can fully assist you — including reviewing your full order history, issuing refunds, and escalating concerns as needed. While we currently operate customer service through our support team, all issues are handled directly and thoroughly.
To help resolve this as quickly as possible, please email us at support@browcharm.co with the email used at checkout or any screenshot you may have. We’ll investigate the charges and make sure you're taken care of.
We take your feedback seriously and are here to help make things right.
Browcharm Tried to charge me twice
Browcharm Tried to charge me twice, however credit card company flagged me as fraud! They had to send me a new card. Also the payment that was made I never received any product from them. Beware!
10. August 2024
Bewertung ohne vorherige Einladung
Antwort von browcharm.co
We're sorry to hear about the trouble you experienced. We completely understand how alarming it can be when a payment is flagged unexpectedly.
After reviewing your account, we can confirm that your order was delivered on September 4, 2024. If you did not receive it or believe there was an issue with the delivery, please reach out to us at support@browcharm.co with your order details so we can investigate and resolve this for you.
We’re here to help and appreciate the opportunity to make things right.
Brow Charm has taken 3 payments from my…
Brow Charm has taken 3 payments from my credit card. I have only ordered once. How do I get my money back??
30. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von browcharm.co
I am sorry to hear that you incurred additional charges, however, to assist you further and look into this can you please provide additional information so we can check the status of your order?
Was charged twice
Was charged twice. It wasn’t even the same amount so it makes me think that they’re trying to get away with it and you won’t notice because the amounts are slightly different. I’m not impressed.
1. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von browcharm.co
I am sorry to hear that you incurred additional charges, however, to assist you further and look into this can you please provide additional information so we can check the status of your order?
order for $19.00 was billed
order for $19.00 was billed! $174 for things I didn't order then wants to give me. 50% back DON"T ORDER
28. März 2024
Bewertung ohne vorherige Einladung
Antwort von browcharm.co
I am sorry to hear that you incurred additional charges, however, to assist you further and look into this can you please provide additional information so we can check the status of your order? Please provide us your name, shipping address and email address used to place the order
The product was completely dry and…
The product was completely dry and unusable. I definitely cannot recommend it. When I inquired about the delivery of my kit, the support team was quick to answer and offer help. That was the only good thing about this purchase.
5. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von browcharm.co
We regret to hear that our product did not meet your expectations. However, to assist you further and look into this can you please provide additional information so we can check the status of your order? Please provide us with your name, shipping address, and email address used to place the order.
Templates don't match
The actual brow templates do not match a normal person's eye brows. I'm left with a product I'm unable to use
Advertising is all false .would not recommend this product
23. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von browcharm.co
Upon reading your message, I genuinely felt your frustration and disappointment, and for that, I am truly sorry. We pride ourselves on ensuring our customers have positive experiences, and it saddens me to know that we fell short with you. Rest assured that your feedback will be reviewed by our team to further improve our product and service as soon as possible.
Tries to make u pay extra all fake
26. November 2023
Bewertung ohne vorherige Einladung
Antwort von browcharm.co
First and foremost, I want to acknowledge your frustration and disappointment. No one likes feeling this way, especially due to a service or product they’ve invested in. I’m truly sorry that you’ve had to experience this with us.
Can you give me a little more context on the situation for us to see what went wrong and help me find a more personalized solution that works best for you?
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.