Bunchesandstems Bewertungen 

They don’t deserve any stars they worthless

DO NOT USE THIS COMPANY! We requested a next day delivery as a family member was dying. The flowers didn't arrive even 4 days later when he passed away. We then had to fight for over a month to get a refund! Being fobbed off and lied to for the whole time. How are they still in business??

DO NOT BUY FROM THIS BUSINESS!!! The quality of the items received were completely deplorable. The order came unfulfilled (missing items) the flowers came in crepe paper and broken / old in a ripped cardboard box, and the customer service is horrendous. Please don’t ever purchase from this company, I urge you!!

Didn’t even get my flowers and when trying to source the flowers that I jsut spent $70 on….no response. What a joke. Do not buy from this company you will get ripped off.

No contact re order eta, no same day delivery, no answer when calling.. no customer service or care when talking next day to Dave.. either incompetent or just ignoring my concerns for my order or system doesn’t work. On phone for 26 minutes and asked me 3 times for the order code???? What was he doing the first 2 times??? Then refused to put manager on and claimed he was in charge of all operations as he was the only one there?????

What I ordered and whaat was delivered late was nothing alike. My friends flowers arrived three days late in a box with a box of vita wheat crackers???? My friends name was spelt wrong on the card.
My friend is going through her last round of chemo for breast cancer and I thought it would be nice to send flowers to celebrate as I’m in another state. Very disappointing. I’m embarrassed for this company and a good reminder to read reviews before purchasing.

Never ever use Bunches and Stems! Dreadful wilted flower delivery ( left over the fence for me to find at a later date. The follow up from the “Care” team ( I use the word ironically) was even worse. After a series of complaints and initially indicating they would replace the shabby delivery they have eventually decided not to. BE WARNED, worst flower company ever.

Disgusting service and a complete rip off. Spent $133 on the 'unforgettable' bouquet which looked like something from a servo. Left at a side gate and not front door as requested. DONT BUY FROM THIS COMPANY!

Ordered a Trio of roses with a glass vase - order 48542 for a friend. They called day of delivery to advise it would be late then when gift actually arrived, there was only 2 roses not 3! Emailed them, received one response to advise they looking into it but heard nothing since….
Very disappointed especially when they playing with peoples lives!!

This company is misleading. You think you are ordering from a local florist (I searched for Adelaide florists) but it's not a local company. Then the flowers were so crappy and not what was advertised. Not worth the $75 I paid. It's like they went down to Woolworths and bought some flowers on sale. They offered me store credit so I asked them to resend some nicer flowers. Total silence then. I just feel crappy because these were for mum Mum's birthday and she's 81.

I found this page as l really wanted to tell people about my negative experience. If l only could see all these reviews before, l would never purchase from them! We've all fallen victims of this terrible business. It must be a reason they don't have Google review page, they know they're bad.

If I could score minus zero I would. Spent $100 to send flowers same day delivery to a friend who had lost a very close family member very suddenly. It is now EIGHT DAYS later and the flowers still haven't been delivered. The only "positive" (and I use this word loosely) is that they respond to my enquiry emails - the bad news? They just reply with identically worded "We are sorry for your frustration ...." emails which give me no information about when or if the flowers will be delivered. Have never encountered such appalling customer service / business behaviour - just disgraceful.

DO NOT PURCHASE FROM THIS COMPANY !!
THIS COMPANY IS A SCAM AND THEY WILL TAKE YOUR MONEY AND REFUSE TO GIVE IT BACK !!
LEARN FROM MY MISTAKE !
1 star rating is too generous for this supposed company.
The experience I have had with this company has resulted in a formal complaint to Fair Trading NSW and a bank transaction dispute.
I ordered their advertised "Breathtaking Blooms in a Mason Jar" for next day delivery. I had to chase up the order for over a week with multiple phone calls and emails to the company chasing up my purchased order. The company workers kept giving me the excuse "your order is in transit, it should be arriving today" every day from the ordered delivery date. When I requested a refund due to the order not arriving the company replied with "we are unable to refund orders that have been sent out" then every time I requested to speak to a manager regarding the non delivery the company stated "there are no managers available to talk to you, one will call you tomorrow". The original order was placed on the 8th of July for delivery on the 9th of July. It is currently the 22nd of July and I have still yet to hear from any managers of the business. I did however get hung up on by a "customer service" call taker and have not had a single phone call answered since being hung up on. I have sent multiple in depth emails. With replies from the business taking over 3 days and the replies disregard everything my email had stated and argued. As stated the order was made on the 8th of July for delivery on the 9th of July. A delivery was eventually made via Armex on the 14th of July, the delivery included a bunch of flowers that were nothing like the advertised arrangement that I purchased not to mention the flowers were wilted and dying. You can honestly get a better bunch of flowers from a local service station or grocery store on your way home. I sent another lengthy and detailed email to this company with attached photos of the appalling flowers they deemed acceptable for delivery - as they are still not answering my calls. As expected the company has still yet to email or call me regarding this disgusting service.

DO NOT USE THIS COMPANY - THE PRODUCT IS AN ABOMINATION AND THEIR SERVICE IS ABSOLUTELY DISGUSTING.
BUNCHES AND STEMS ARE A SCAM, SAVE YOUR MONEY AND DO NOT PURCHASE FROM THEM!
How this company/business is still operating is baffling.

Very very poor experience. Advertising same day delivery to then recieve an email saying it would take 3 days- for a recipient in hospital who would be discharged by then- absolutely no communication and the little communication I did recieve was an automated generic email. I then received notification that the flowers had been delivered, however they’re still no where to be seen or heard of from the hospital or the recipient. Very poor service. I only wish I’d read reviews prior to my order!

I placed an order on the 13th JULY. the flowers arrived 17 July in a very sorry state. Wilted and smelling. I have asked for a refund after twice sending an email with pictures attached but had no response from the company. I have tried to call and was placed on hold. This is the worst service I have ever experienced do not use this company.

This was, without a doubt, the worst flower delivery service I have ever experienced.

Five-day-old, wilted flowers were eventually thrown over my friend's fence after we had already advised they could not be accepted because they had spent days sitting in a delivery van.

Their idea of an apology? A packet of Sakata seaweed crackers.

To make matters worse, they have refused to provide a refund and instead expect me to accept another delivery of flowers. After this experience, I have absolutely no confidence that a replacement would be any better.

The entire experience—from the poor quality of the flowers to the shocking customer service—has been incredibly disappointing. I would never use this company again and certainly couldn't recommend them to anyone.

If there was less than one star, I would do that.
Absolutely appaling company. I placed two orders, neither of which they could fulfill.
2 weeks later, I am still fighting to get my money back. Apparently I cancelled my order 3 days before I placed my order. Do yourself a favour and avoid this company like the plague.

Do not purchase from this company. The service is extremely poor and there is no customer service. I placed my order because the website confirmed same-day delivery to my address. That service was never provided.

Throughout the process I received conflicting information from multiple customer service representatives, repeated voicemails saying my order hadn't been processed, and was later advised delivery had been delayed by several days. The same day the order was placed, I requested om 2 occasions to cancel, as the delivery time frame could not be met, but my request was not actioned despite being told management would contact me. Instead, I was later told cancellation wasn't possible because the order was already in transit.

After multiple follow ups by me, the flowers were eventually delivered five days late and arrived wilted with brown petals. I was offered only a partial store credit, which I declined. I had requested a partial refund.

After lodging a formal complaint, the response simply apologised, stating that delivery timeframes can change due to courier allocation, and advised my case would be reviewed by management. No accountability was taken for advertising same-day delivery when it could not be provided, ignoring my cancellation request, or delivering flowers in poor condition. I have still not received a meaningful resolution. I have now escalated the issue again requesting full refund. Still no response from this company.

Very disappointing experience and extremely poor service. I would not purchase from this company again and had I seen the reviews, I absolutely would not have purchased from this company.

Ordered at 9am for same day delivery , told me hours later they couldn’t do it and it they can do it the next day. Mind you I called for an update because I hadn’t heard anything.
Was told warehouse couldn’t complete. I asked what’s the policy for same day delivery with informing customers? He said it’s on the website, I said tell me where because I can’t see it, he then proceeded to say “I can’t help you any further and hung up.
This call and hung up scenario went on 5 more times. I realised they are partnered with BLOOMEX . So I called their number and they were able to find my order and confirm full refund as they can’t deliver as warehouse was unable to fulfil.
He said I would receive an email soon. I then asked for the names of the people I spoke to previously, he then hung up on me.
I called the corporate sales line told them what happened and they put me through again, the customer service agent then forgot to put me on hold 🤣 and proceeded to talk about me with the agent from this place , he got back on the phone , told him I heard everything… yep he hung up on me.

Hours later received email giving me the option for credit or delivery tomorrow.

I asked for a refund as mentioned already in another email and they said, couldn’t process a refund but can upgrade, credit or deliver only.

They are still emailing me at 10pm saying they value my business and will upgrade, credit, redeliver. (These emails went back and forth about 3/4 times and each time I said FULL REFUND and got the same response back from them.

Bunches and stems Australia and Bloomex are a joke, disgusting service.
Not worth it, not one positive thing to say at all. From order payment , the chat agent who ignored my questions to me having to call for my own up date and still dealing with this via emails. I’m embarrassed for all of us.

If I can add call log and emails I will.

THE FLOWERS WERE NOTHING LIKE THE PICS I GOT SCAMMED