My order was late but only happened once and they were moving factories my dogs 🐕 love this food no more fishy oders from full glands they have the best shiny coats may be a bit more expensive but it... Mehr ansehen
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Das sagen Bewerter
Good product improved ordering online and good communication in delivery. Happy with all aspects of Burns. Use it for our current Labrador snd it kept our last chocolate Labrador healthy for 14 years.... Mehr ansehen
Absolutely LOVE Burns! My dog was on another popular dog food brand, he was over excited, completely unrelaxed, barked a lot and quite honestly was a bit off his rocker! My lovely groomer recommende... Mehr ansehen
Always friendly and prompt service. I just had a delay on my deluvery this time - hopefully now resolved with Steve’s help. I find the subscription management system a bit difficult to manage if I w... Mehr ansehen
Unternehmensdetails
Über Burns Pet Nutrition
Vom Unternehmen geschrieben
Natural Nutrition for Heathy Pets
Established in 1993, Burns Pet Nutrition paved the way for healthy pet food with simple, wholesome and hypoallergenic recipes developed by a vet.
Burns was named Britain’s Favourite dog food in Which Consumer Poll 2022, and worked out as the cheapest to feed too!
The delicious, award-winning recipes are designed to meet pets’ needs instead of exceeding them. In 2022, vet and founder, John Burns was awarded an MBE for his impact on pet nutrition in Britain and his charity work in West Wales.
Burns has sold over 3 billion bowls to date and proudly funds community projects since 2006.
Fast forward to today, Burns still supports as many shelters, charities and community projects as possible. As part of the Assisi Pet Care Group, Burns carries on their philosophy of using wholesome and sustainable ingredients to create the award-winning food that pets love.
Visit our website! SHOP DOG FOOD SHOP CAT FOOD FREE NUTRITION HELPLINENeed Nutritional Advice?
Vom Unternehmen geschrieben
- Free Burns Nutrition Helpline!
- Our friendly and knowledgeable team of nutritionists give bespoke free advice and support to pet owners, stockists and veterinary nurses and vets. We can be contacted via email, Live Chat or telephone during office hours. Call us : 0800 083 6696 Monday – Friday, 8am – 5pm. Email us: Info@burnspet.co.uk Connect with us via Live Chat: For an instant response to your query Monday – Friday, 8am – 5pm
You love them we feed them!
Tail-Waggingly Tasty!
Our furry customers love our food!
However if something isn't 100% pawfect, our lovely Customer Service team will always go the extra mile to make it right.
Kontaktinformationen
Vereinigtes Königreich
- 0800 0836696
- info@burnspet.co.uk
- burnspet.co.uk
4,7
Hervorragend
2572 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 45 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Always friendly and prompt service
Always friendly and prompt service. I just had a delay on my deluvery this time - hopefully now resolved with Steve’s help.
I find the subscription management system a bit difficult to manage if I want to make changes.
16. Mai 2026
Great communication and samples sent…
Great communication and samples sent which my dog is trying at the moment and seems to be enjoying with no adverse reaction
15. Mai 2026
I still haven't received my parcel s
I still haven't received my parcel s. They have tried to deliver twice but the market were my business is shuts at 4pm and each time they've turned up after this time. I am really getting fed up of waiting.
15. Mai 2026
Burns' Head Office number was busy so…
Burns' Head Office number was busy so my call was diverted to distribution warehouse near Chester. Gentleman who answered my call to bring forward next scheduled delivery was right on the ball.
15. Mai 2026
Really kind response with a damaged delivery
Really kind response with a damaged delivery, customer service replaced the items that were damaged
7. Mai 2026
Customer service great
Customer service great. Plenty of correspondence and sent a free bag.
Still don’t know if I can keep buying from Amazon though.
12. Mai 2026
Great Customer Service
Minor issue with some Burns pet food we had purchased from another supplier.
Burns very quickly agreed there was a problem and sent us a whole new bag within days.
12. Mai 2026
Very efficient
10. Mai 2026
Absolutely LOVE Burns
Absolutely LOVE Burns! My dog was on another popular dog food brand, he was over excited, completely unrelaxed, barked a lot and quite honestly was a bit off his rocker! My lovely groomer recommended Burns, couldn’t believe I actually had never heard of them. Immediately things changed. This food is absolutely perfect for him, we’ve never looked back. He has Burns wet food with a scoop of Burns dry! I’m so grateful, it was life changing for my Westie 💙
3. Mai 2026
Some of the wet food packages arrived…
Some of the wet food packages arrived damaged and had to be thrown away. However, this is the first time this has happened.
8. Mai 2026
Antwort von Burns Pet Nutrition
Hello, i am very sorry you have had an issue with your order, if you send a email into info@burnspet.co.uk, with the variety, size and detail, a member of the team will deal with the problem.
My dog loves her Burns dry food and it…
My dog loves her Burns dry food and it us do good fur get teeth. The delivery was so good the driver even offered to bring the big food bag in for me.
8. Mai 2026
Lovely representative
Lovely representative, Aileen.
Got back to me straight away by telephone and was so helpful, answering all my questions with clear, detailed knowledge of all the products. Friendly yet professional service. Thank you.
6. Mai 2026
I have been using burns Active for 20 years
I have been using burns Active for around 20 years, my dogs love it and always have abundant energy. The dogs are able to search for for extended periods thanks to this food. Service and support was always second to none.
6. Mai 2026
Very late delivery so had to buy…
Very late delivery so had to buy another brand to tide dog over
6. Mai 2026
Antwort von Burns Pet Nutrition
Hello, I am very sorry for the delay in your order, the warehouse was in the process of relocation and it affected the delivery time.
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