BW Legal Services Limited Bewertungen 

extremely concerned their portal for customers never work so one can never register to make payments or keep track of them, how is this legal?

BW wrote on behalf of HMRC stating three outstanding sums due over past three years. These sums had been paid on time. A point hMRC conceded and apologised for. Yet BWLegal persisted in sending intimidating emails threatening legal action. I replied to BW legal provided them with payment reference numbers from HMRC. They just would not listen and emailed me again. At this point I became annoyed at their inneficiancy and intransigence. Having lost patience with them because they put the onus of proof of payment on me! I put them straight on the onus of responsibility rests with them and their client, HMRC, not with me! They immediately conceded and recorded the case as having been settled.

My experience with BW Legal has been horrendous. They are pursuing me on behalf of UK Car Park Management Ltd over a parking claim I dispute. Despite providing evidence that I believe contradicts their case, I feel completely unheard.

I am now going through court mediation. From my perspective, the focus seems to be on extracting payment rather than properly addressing the evidence. This pursuit has caused stress and wasted my time over something I believe should have been resolved long ago.

To me, this approach feels parasitic: ordinary people carry the pressure, worry and burden of defending themselves while the demands keep coming. Nobody should feel pushed towards paying a disputed claim simply because fighting it becomes exhausting.

I believe practices like those I have experienced deserve scrutiny by the higher courts, where an appropriate case comes before them, and by the relevant regulators. The reason is simple: access to justice should mean a fair opportunity to challenge a claim and have the evidence considered. It should not depend on how much stress someone can withstand. Where improper conduct is established, there should be meaningful consequences.

Submitted a formal complaint regarding your recent debt recovery letter sent to my private home address. The debt you are attempting to recover is not mine, and I have no legal, financial, or contractual connection to the property or the alleged debtor.I acted solely as the estate agent involved in the sale of the property. Following completion, I have no ownership, no management role, no tenancy, and no liability for any debts associated with the property.Your attempt to pursue me personally constitutes a clear breach of FCA Consumer Credit Sourcebook

There is nothing about their correspondence or conduct that gives me confidence that BW Legal operates as a professional solicitors’ firm. In my experience, their approach has been extremely concerning, and I would go as far as to describe it as that of a scam operation.

I also fail to understand why British Gas would choose to outsource aspects of its customer service to a company that communicates with customers in this manner. After being a loyal British Gas customer for 20 years, we have now decided to take our business elsewhere.
It is extremely disappointing that 20 years of loyalty have ended this way. British Gas should seriously reconsider how it handles its customers and, in particular, the companies it chooses to represent.

Legal front for the robbing parking company Napier Parking.
Richard Turpin is alive and well. Rely on people not being bothered to argue. Should be illegal but they get away with it.

Please be very wary of this company. I am a solicitor trying to deal with them and they do not respond and when they do they give every excuse why they haven't responded and why they cannot provide evidence to back up their threatening letter of demand. If you are contacted by them, please contact a professional solicitor or CAB. Do not pay them any money until you have all the evidence and you have sought professional legal advice. Please also contact the SRA and make a formal complaint.

Server down yet again. Payment leaves my account but no confirmation of payment received and no change to my balance.

Useless, this happens all the time

Let's start with the headline, since it deserves top billing: BW Legal pursued me for a debt belonging to an entirely a different name, a different person, who has never lived at my address. Their own "formal tracing exercise" concluded that two distinct Chinese surnames, which don't even sound alike, were merely "a typographical discrepancy," and on that basis they obtained a default County Court Judgment against me. I was never served. Everything that follows is simply the story of how long it took them to admit any of that.

For context on the logistics, because they deserve recognition too: the debt was originally owed to TalkTalk, sold at some point to an American company, JCI International Acquisition, LLC — presumably because chasing a small domestic debt is so much more satisfying once it's crossed an ocean — who then instructed this Leeds-based firm to do the actual chasing on British soil. British debt, sold to America, chased by Leeds, landed on the wrong name entirely. A truly international effort, in service of getting the wrong person.
What followed was a full calendar year of monthly correspondence for a woman I have never met, each letter returned with the same helpful annotation — "no such person here" — in the quaint, old-fashioned hope that somebody, somewhere, on either side of the ocean, might read it. When I eventually stumbled upon the CCJ sitting quietly on my own credit file, like a parcel I never ordered and certainly never wanted, BW Legal's formal written response managed the impressive feat of denying everything simultaneously: no liability, no error, no breach, nothing whatsoever to see here. The judgment, they informed me with a straight face, had been "obtained lawfully." They would not be applying to set it aside. They would not be incurring so much as a penny to correct their own mistake. They did, however, most generously invite me to pay the court fee myself, so that I might personally tidy up the mess made on two continents. One almost admires the nerve.

Then, my favourite part, so do stay with me, three weeks later, entirely of their own volition, with nobody asking and no fee paid by anyone but themselves, the judgment was quietly set aside. The court's own words, rather more candid than anything BW Legal managed in six months of correspondence, were that proceedings "should not have been commenced against the Defendant" at all. So the willingness was there all along. The competence was there all along. It simply required absolutely no involvement from me — and, one suspects, a rather awkward transatlantic phone call — to finally switch on.

I've had a browse through the other reviews here, purely for research purposes, and I'm delighted to report I am not remotely special. Wrong names, wrong addresses, wrong debts, the same "typographical" excuse, wheeled out with the reliability of a firm that has clearly never once considered updating its material.

(A brief, warm word for anyone at BW Legal reading this in the course of your duties: this review is, most tediously for you, entirely accurate, fully dated, and comprehensively evidenced by your own correspondence — including your own letter naming your American client. I understand you once took Trustpilot to the High Court over reviews rather like this one, and lost rather comprehensively — BW Legal Services Ltd v Trustpilot A/S [2024] EWHC 1449 (KB) — so I do hope you'll spare us both the sequel.)

I payed them 93£ for something that I should have not payed anything and after that they started again with another case, what a scam !

Convinced at this point, as other commenters have stated that they operate as a scam. They should be dissolved. Made a payment for a ticket via their online portal. Would be my luck as systems were down however the payment was still taken from my bank account. Have sent evidence, they claim they can’t recover it (eventhough, I can clearly see it on my side & says “awaiting BW response”). Have since asked for a statement to prove no funds were not received so I can forward this to the bank to cancel the payment so I can re attempt before the due date & they claim they can’t/don’t provide such. Absolutely ridiculous and ethically disingenuous. The government should look into such kind of independent companies seeking to shaft the public. I say ignore all letters from them since they don’t know how to operate as a legal functional entity. SHAME

Not sure what’s going on here with this so-called BW Legal? l have not lived (or have anything in the UK) and/or been UK resident for tax purposes for more than THIRTY FIVE YEARS and now this July these guys start sending through tax debt demands... HMRC have not contacted me, nor should they as l pay my taxes in my country of residence. BW Legal cannot (or will not?) explain why l have an outstanding UK tax bill after all these years of not working or have residence in the UK and a lawyer friend of mine in the UK told me that BW Legal are not even on the HMRC debt collectors list…. Be careful if you receive anything from these guys I guess its ANOTHER scam.

these guys are non stop calling me about a letter they’ve sent. i don’t have a letter. i don’t even live in a 50 mile radius

Despite the MD of this DEBT COLLECTION company aka as BW Legal Services Ltd paying himself £200k+ p.a is TOO important for him to accept COMPLAINTS on this shabby organisation via his direct email. This company earns commission on recovering debt so chase individuals with demand letters, so they are not unduly concerned to investigate the legality of the sum amount purportley under dispute. Sadly British Gas use the services of this organisation , so I have switched utility provider despite my claim being validated.

I had to file a formal complaint as they keep sending letters to my residential address for an unknown person.
Despite ringing them in May and one of their representatives called Tasha confirming to cease all correspondence they continued to send more letters.
I’m now awaiting their response but I’m not expecting much from them after reading all the reviews here and on other platforms online!
I have sent my formal complaint email to 4 different email addresses I found on various forums including both directors publicly known emails as they refused to give out an email over the phone and there’s none on their website!!

UPDATE
Impossible to get anything resolved, no email or phone number for complaints. All they do is refer you to their portal! I’m not going to sign into their portal as I’m not the debtor!!
I have now filed a complaint with ICO so this company’s practices will be looked at!!

I was moving house British gas changed the lock on my meter cupboard the day before I moved. They denied it. I am 72 and wouldn't know how to do such a thing myself. I was living in Greece for over 8months of the year and they said I owed £800 even though i paid them £65 a month DD. Nobody else in the house it was empty. When I first moved into this house before I switched to BG when I moved in it was with Scottish power who sent me a bill for £14,000 and I hadnt even lived there for 1 month. The next month I got one for £32,000 I told them the date I moved in and it wasn't possible. Eventually my account was switched over to BG at my request. I kept all the bills from Scottish Power as they threatened me with a company that wanted to take my possessions. I said go ahead send somebody and I will sue you. It then stopped after 1 year.
But I continued to pay BG on standing order but then got a final bill for over £800 there was nobody living in the house it was empty but they said I owed it and they said the smart meter told them I owed this money even though the smart meter never worked. I dont agree thati owed this money. So eventually I agreed to set up what was owed with a discount from BW legal which wasn't a good service in my opinion. Very unfair I had to pay this outstanding amount. I will go to Martin Lewis one day with all this and see what he has to say.

Constant calls and TEXT when i ring them i fail security why text and call me if i fail security
This company is a scam

BW Legal services is the worst company to deal with. On several occasions - I have informed them I have no outstanding debts with their client British Gas. When I have informed them to speak to their client to confirm I have never had any outstanding debts they keep bothering me with letters, emails and text messages. They’re complacent and expect me as the third party to do the chasing around even though it has been several months I have closed the account with British Gas.

I spoke to Amelia she was polite and patient however very unhelpful and useless. The communication from BW legal is very poor! This company should be reported to trading standard.

scummy business! absolutley no need for the message on the front of your envelopes! falsly informing the postwomen i’m in debt when its been paid in full!