BW Legal Services Limited Bewertungen 

The service is very poor. I pay £100 a month, and sometimes even almost £200. This isn't enough for them, and they demand payment of the entire amount immediately, harassing me. I've filed a complaint, and if they continue, I will contact the Energy Ombudsman and Ofgem, as this is against the law.

Had two threatening letters forwarded to me today from bwlegal, stating we owed over £1000 to British Gas for outstanding balance from 2 years ago!! The truth of the matter is actually my solicitor confirmed to me last year that British gas owed me around £600. This was eventually paid by British Gas after numerous requests. So to receive these letters now is quite frankly both utterly incompetent and in my opinion harassment. I wouldn't suggest anyone employs this firm as clearly the detail or facts are not important to them....which when you are dealing with legal matters is fairly fundamental I would say. Avoid at all costs and call them out publicly.

I have two communications with this company about a parking fine. They are generally not interested in listening to your point and resolving any issue. Just want your money. Their client should remove their business unless they are coining it in.

Had to report this company to police and engage a solicitor to deal with these crooks.
They are constantly hassling me for debt in someone else's name and a property 120 miles from where I live.
Missattribution it's called, trying to obtain money by fraudulent action.
I taking them to court for damages and stress caused

Flabbergasted.....

Context: I am being chased for a debt in error (by the way, shock horror BW Legal.... errors happen!!)

IMO You simply should not chase someone for a debt if you don't have all the correct and comprehensive contextual information, you should go back to the originator of the debt FIRST and build a solid case before you send any letters trying to 'trick' people into payment with a 20% discount. I say trick because I'm sure many vulnerable people do pay without a fight out of fear.

The level of shear stubbornness (bordering on aggression) I encountered via their call center was just shocking. The call handlers was sticking to a very narrow set of reasons why I was liable and didn't listen to any logic outside of that narrow framing.

The electricity company who send the debt to BW legal has since admitted the bill was a system error and has cancelled the bill, so we are not dealing with any grey areas in this review.

I feel sorry for anybody having to deal with this company, who frankly need to learn a little bit of humbleness and humanity. They are no doubt dealing with a lot of 1) vulnerable people , 2) errors, 3)frustrated people with frayed tempers....

BW Legal, you should think about how you operate and your processes carefully. I have added my case reference number to this review.

Dreadful company - continued harassment for a debt which isn't ours, poor communication, and although I have tried to explain - they continue ignore although they have stated they will rectify.

Im a vuntrable person british gas know this and suffer serious mental health problems i went bankrupt proven this had 14 letters in one day multiple calls thry know im not well have previos for harrasment aggressive collections i teyed moving supplier as alsp ripping me off thry stopped this I’ve collected all evidence i need im getting a solisitors and trting get a tabloid or newsfeed as bullhing me and made me ill again after slight improvements siffer extreme depression and self harm bouts i wonder how msmy people they pushed and actually hurt themselves as im pretty unshockable and its amazing the presure and harrasment they dish out like desperate voltures u cant speak to a uk person only foreign callcentres who can hardly speak English ive supprised a few big companies with my pure grit and doggid attitute im a fighter for fair and destest bullies and bw and british gas are huge !!!! Massuce bullies its shocking from a multi billion pound company to be so aggressive and desperate after my deot wich only £800 is void they dont listen

Would rather have given zero stars because this company does not even deserve one star. These roaches are bottom feeders that try to scare and intimidate people into paying debts they are not liable for. Fight them all the way. This company even lost a court case against Trustpilot. If dealing with them in relation to a private parking company then speak to their former employee Jackons Yamba of Contestor Legal, whom they have also recently lost a big legal against after he sued them for harassment.

Best way to deal with them is write muptiple complaints to the FCA SRA etc asking that they are investigated for unprofessional malpractice.
Report to the police if harassment.
Keep reporting them if you think the response is not enough.

I hope reviews have a zero rating option then I could have used it for this company.
Absolute trash! I cant iagine they can operate like this, harrassing people over debts that never existed! Shame on you British Gas! I apparemtly still owe Britisg Gas from my previous tenancy though I fully paid all the energy bills before I left. and how did they know my new address to send all the harrassing demand letters
I did sent a letter to BW today and enclosed an email from BG that states that I do not owe them money! If ever I still receive any letter again from BW im going to take this up with the police.

I paid my British Gas electric bills every month by automatic direct debit, when I was with them, some years ago.
This company sent me a letter, saying that I owe over £1,200, using a made-up British Gas Client Ref.
Companies like this should be shut down, as some must be paying them, simply out of fear.😆

We received a letter from BW Legal stating that we owed a sum of £1289.41 to British Gas. Debt started Feb 2016 to October 2025.
We have only been in our current house since 2021. On moving, all outstanding accounts for gas and electricity were paid in full. We have not had an account with British Gas since 2021.
Additionally, the letter sent to us did not contain our names - it just said” householder” and the number wrongly ended with the letter A. No such house exists.
Attempts to make contact by phone were not answered and, after much persistence, I did manage to speak to customer relations who were curt and unhelpful.
To put this in context, we are in our 70s, retired and my husband has had cancer. This company does not carry out any due diligence and uses bullying and intimidating tactics to extort money.
Today I received a curt letter stating that the matter is now closed. The erroneous address was still there and letter had no personalisation but was signed BW Legal. There was no suggestion of an apology. I urge all people who are contacted by this company to report them to The Ombudsman and other monitoring agencies. I will also contact Martin Lewis and inform him of this rogue company. This way we may save other innocent people from a great deal of stress.

Extremely rude customer service when trying to explain a solve a case with a faulty British Gas invoice from two years back. Just cut off the line, twice, then deactivated the chat function.

Bwlegal, I owe British gas.

The lady accepted my offer. Types out my medical disability, and was so lovely. Xxx

bwlegal have been sending letters to my address chasing a debt owed by a former tenant…
The tenant in question vacated the property in March 2020…
Tried to arrange a callback… No callback.
Call waiting times… at least 15 minutes…

Having received a letter from BWLegal representing a well known energy supplier in the pursuit of an outstanding amount which I knew I did not owe, I contacted the energy supplier who told me I owed them nothing and to ignore the demand.
Having received a second letter of demand from BWLegal six weeks later I phoned them.

Having read the negative reviews here on Trustpilot before phoning I was defensive and feared that it may be a scam as I made the call.
Rest assured though that, primarily because of my job and my life experiences, I do not consider myself to be naïve.

Note, the on hold time told me 24mins at first but my call was answered withing 15mins.

This is the Important Part of this review -
The BW Legal representative I spoke to, did professionally, patiently, politely, calmly listen to my concerns, disbelief and distrust and then diplomatically dealt with my initial, guarded, passive-aggressive stance, also allowing me to do my own security check of them.
Then, during the course of the next 45mins, the BW Legal agent took me through a thorough process of explaining the potential reasons why the energy supplier may have raised this issue, which all made sense to me, followed by guiding me at a pace of my choosing through an investigation of memories and documented proof of my current and past energy suppliers, which I confess much of the detail of which I had forgotten about prior to this call, and in doing so led to the following; opening a particular memory of a 15year old issue with the current energy supplier from a past account, paper proof of not having an account with them during the part of the period in question, and, therefore, a strong, potential solving of the issue in hand.
A key point we discovered is that the reason the energy supplier truthfully said in the call I had with them that I owed nothing was because this issue applies to a different account number associated with my property, which I know nothing of.
And I cannot thank this agent enough for all they did to help me uncover this truth.

The main reason I have given such a long account of my experience is that, I think those of us in particular of a certain age, 60+, do tend to have a deep distrust of systems demanding money where we cannot be face to face with the person involved, and often rightly so.
As we all know, caution should always be at the forefront of any persons mind, and because few people write positive feedback when we have a positive experience with such companies, it may therefore compound our fears before making a call.

My point being - Be cautious but accept that nefarious intent is not always the case, I learnt today that being more open minded allows greater clarity during dealing with the situation.

Something I have also learnt from this interaction today, which will continue this afternoon as they are taking up the issue with the energy supplier and then calling me back, is to first gather together any paperwork or digital documents in your possession before making the call as this may help your confidence and will certainly make the call process swifter.

I accept that my review may be like 'a red rag to a bull' to anyone who has had negative experiences with this company, but I hope it is of help to others.

BW Legal breached a court order (my debt relief order) and sued me for a debt that was legally written off.

I suggest all consumers that have been harassed by this firm's unethical practices, report them to the SRA Report at sra.org.uk and the Financial Ombudsman "complaint.info at financial-ombudsman.org.uk as BW Legal is regulated by both.

I am unsure how the SRA has not intervened in this firm yet. They have illegally harassed via abuse of the court process and suing me for a debt that is void.

No letter of claim received before court action and I suspect they did not serve the claim form either as nothing was received apart from a default judgement.

I have written to the firm via the email address shown on the law society website which is sbarton at bwlegal.co.uk

So far they have ignored me so have posted this review in the hope they see it.

My CCJ ref is M0DP7G1C

My request to resolve the complaint and further action is to cancel / set aside the CCJ as this has been done via abuse of process, hopefully inadvertently as they did not bother to check the free, public Insolvency Register before suing me.

I am seeking legal advice regarding further recourse

Jasper Sullivan

What a bunch of crooks, Chased me every year for the last 5 years for a parking ticket I disputed.

Take me to court idiots.

I AM ALITTLE CONCERNED 😟?

A credit card company refused to pay them, was pending on my account for 7 days, and my bank won’t acknowledge direct debits to BWLegal.

Prior to Christmas, spoke to Liza who was very helpful with my situation.

They are scammers!!!! Run!!!
Go to gov.uk to check if they are a legitimate business. They are not!
They claimed that my son who is a vulnerable adult that has never paid a bill in his life is owing British Gas’s electricity and gas. When we lived at that address he never paid any bills how then did British Gas get his info and passed on to BW Legal? I contacted British Gas and they are not aware of this.