We had an excellent experience working with James Wicks from professional services for our CTM/Salesforce integration. He was always quick to respond, thoughtful in his problem-solving, and extremely... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Our ad agency has used Call Tracking Metrics for years. This is the best solution by far - we use it for all of our clients to make sure we are getting high-quality calls that turn into sales. Their... Mehr ansehen
Unternehmen hat geantwortet
Excellent client service and product know how. We run a small to medium sized agency. The folks at Call Tracking really know their stuff and they are very very responsive. It's a pleasure workin... Mehr ansehen
Unternehmen hat geantwortet
We like Call Tracking Metrics' system for it's simplicity and reporting prowess. They have excellent support staff and have worked with us to meet a few custom needs. They listen to feedback. We are s... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.
Kontaktinformationen
231 Najoles Rd; Ste 500, 21108, Millersville, Vereinigte Staaten
- +1 800 577 1872
- info@ctm.com
- calltrackingmetrics.com
4,3
Hervorragend
217 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
awkward layout
awkward layout, fields can't be moved , too many steps to do anything
25. Juni 2018
Bewertung ohne vorherige Einladung
Antwort von CTM (formerly CallTrackingMetrics)
Hi James and thanks for taking the time to write the review.
We are always looking to find ways to continue to improve the customer experience and we would definitely like to connect to see how we might be able to help you more moving forward.
Please let me know if you are available for a call as we would love to hear more specifics from your feedback.
Also, note that there may be different ways to accomplish tasks in the app, so we want to make sure we are walking through any examples to help streamline your efforts.
Thanks and have a great rest of the week,
Jeremy Wingate
Director, Customer Success
Immediate response
25. Juni 2018
Bewertung ohne vorherige Einladung
Good Call Tracking Platform, but could be more Client-Oriented
CTM is overall a good platform to use for tracking call data, however the site has some flaws and could definitely improve its efficiency in terms of bulk editing tracking numbers / sources.
It would also be ideal to be able to export Ring Time, Talk Time, and Duration totals from call reports instead of just averages for each source.
25. Juni 2018
Bewertung ohne vorherige Einladung
Nice tool
Nice tool to work, and its great experience with it .
25. Juni 2018
Bewertung ohne vorherige Einladung
Antwort von CTM (formerly CallTrackingMetrics)
Thanks Deepak!
Call Tracking Metrics is a great system!
We like Call Tracking Metrics' system for it's simplicity and reporting prowess. They have excellent support staff and have worked with us to meet a few custom needs. They listen to feedback. We are set up as an agency with multiple sub-accounts and our clients appreciate the service as well. Opening an account with Call Tracking Metrics was a game-changer for our SEO efforts.
25. Juni 2018
Bewertung ohne vorherige Einladung
Antwort von CTM (formerly CallTrackingMetrics)
Great to hear! Thanks so much, Dwynne, we're really glad that we've been able to support your agency!
Great Customer Service! Too feature-rich..
CTM has some of the best customer service I have ever seen from a company. They have invested greatly into their support team. Kudos to the Support team for all you do! This is also why I left a star off. The system is feature-rich, almost too rich. One button can possibly through off your entire call flow. For as many hours I have spent on the customer service line ( I could tell you each support reps favorite color) the system can be buggy. Overall a great system that is close to perfect. But have no fear the support team will save you every time!
25. Juni 2018
Bewertung ohne vorherige Einladung
Antwort von CTM (formerly CallTrackingMetrics)
Thanks for taking the time to write this review! We really appreciate your detailed feedback on our platform's usability, and we'll pass it on to the developers.
There has been times where I am unable…
There has been times where I am unable to transfer due to it slowing down. I would have to close it and reopen it multiple times throughout the day to get it to run right again. I really think that is a pain.
25. Juni 2018
Bewertung ohne vorherige Einladung
Antwort von CTM (formerly CallTrackingMetrics)
Hello Mary,
Thank you for your feedback. We value your voice. I do apologize that you're having issues with our service. If you would kindly send us the details of your issue to info@calltrackingmetrics.com, someone from our team will look into it right away. Please include as much information as possible to include recent call examples and the steps to recreate the issue if you have them.
I have SO many calls that just hang up…
I have SO many calls that just hang up and this has increased with the new year. We have requested that you block these numbers and let us know who they are etc but you have done "nothing" accept continue to charge me for them. I'm unhappy with your service
25. Juni 2018
Bewertung ohne vorherige Einladung
Antwort von CTM (formerly CallTrackingMetrics)
Hello Elizabeth,
Thank you for your valuable feedback. I do apologize for your experience. I'm not sure where the communication about these calls has failed, but I want to help. Please send us your details by e-mail to info@calltrackingmetrics.com and someone from my team will look into your issues right away.
We continue to struggle with CTM
We continue to struggle with CTM. There is information needed to run the call center effectively and I know it exists but there is no way to obtain it in a report format. Poor design of the dashboard adds to the issues we experience.
25. Juni 2018
Bewertung ohne vorherige Einladung
Antwort von CTM (formerly CallTrackingMetrics)
Hi Kathy, and thanks for the review.
I am sorry to hear of your struggles in using our application. From a service and product standpoint we always want to find ways to improve for our customers. It sounds like you would have great feedback on ways we could offer more data and info to call centers via reporting and dashboards. Would you be open to a call to discuss further?
We can also provide some time with one of our onboarding managers to assure we are maximizing the CallTrackingMetrics application to help you at this time.
Please let me know how we can help.
Thanks again and have a great night,
Jeremy Wingate
Director, Customer Success
CTM Is top notch all around!
25. Juni 2018
Bewertung ohne vorherige Einladung
This system is not a good service for…
This system is not a good service for what we do. We have to log in everytime and the program is slow.
25. Juni 2018
Bewertung ohne vorherige Einladung
Antwort von CTM (formerly CallTrackingMetrics)
Hi Thomas and thanks for the review.
We're sorry to hear that we haven't been a good service for you to use. We definitely would like to look into the slowness you are experiencing to see what's going on and to find ways to improve it.
Feel free to send any additional info on the issue to support@calltrackingmetrics.com or please let me know directly, so we can help to resolve.
Thanks and have a great week, Thomas.
Jeremy Wingate
Director, Customer Success
It just works !
25. Juni 2018
Bewertung ohne vorherige Einladung
Antwort von CTM (formerly CallTrackingMetrics)
Thanks for the review, Bob!
Awesome but it have bugs.
It's awesome system, but for 2 years of experience every single day I experiencing bugs =(
I love system, just works not well and new upgrades which was recently done, only slowed down performance.
25. Juni 2018
Bewertung ohne vorherige Einladung
Antwort von CTM (formerly CallTrackingMetrics)
Thanks for the review Stanley, we appreciate the feedback. And, thanks for being a customer the past two years!
We are constantly enhancing our software and creating new features for customers. With that in mind we want to make sure we are not slowing down your performance. If you are still seeing performance issues please contact us at support@calltrackingmetrics.com so we can trouble shoot for you.
Please let me know if I can help out as well.
Thanks again Stanley, and have a great week,
Jeremy Wingate
Director, Customer Success
I have a very hard time hearing…
I have a very hard time hearing customers.
25. Juni 2018
Bewertung ohne vorherige Einladung
Antwort von CTM (formerly CallTrackingMetrics)
Hi Tracy and thanks for the review.
The sound quality could be a number of things from headsets, to network, to settings, to something in CallTrackingMetrics. We would love to look into this further for you if you would be open to sending in specific details to support@calltrackingmetrics.com or by letting me know directly.
Thanks for your business Tracy, and we look forward to improving your experience with CallTrackingMetrics,
Jeremy Wingate
Director, Customer Success
Good service
Good service, reliable and responsive support
25. Juni 2018
Bewertung ohne vorherige Einladung
Antwort von CTM (formerly CallTrackingMetrics)
Thank you so much, Vikram, for taking the time to write this review. We really appreciate your feedback!
Timely and well communicated
25. Juni 2018
Bewertung ohne vorherige Einladung
Antwort von CTM (formerly CallTrackingMetrics)
Thanks, Bob! Glad you're enjoying the platform!
Awesome customer service
Awesome customer service. The software is still a little bit buggy..
25. Juni 2018
Bewertung ohne vorherige Einladung
Antwort von CTM (formerly CallTrackingMetrics)
We work very hard to provide the best customer service, so we really appreciate your review! That said, we'd love to hear what bugs you're experiencing so that we can correct any issues you're having. Please send a message to support@calltrackingmetrics.com if you have a few minutes to share. Thank you!
Great call tracking service!
25. Juni 2018
Bewertung ohne vorherige Einladung
Antwort von CTM (formerly CallTrackingMetrics)
Thanks Tony! That's great to hear!
Too many issues with two of three…
Too many issues with two of three users. One has completely chosen not to utilize the system and trying out another for them. Another user hasn't had many issues and continues to use system.
25. Juni 2018
Bewertung ohne vorherige Einladung
Antwort von CTM (formerly CallTrackingMetrics)
Hello Randy,
Thank you for your feedback. We do appreciate it. If you would kindly send an e-mail message to info@calltrackingmetrics.com with the details of your issues, I'll have one of the members of our support team start working towards a resolution.
Best,
Frank Roberts
Been a client for a few years
Been a client for a few years. I enjoy the system and its the right solution for my business. The system has numerous options available that allows us to customized certain features that aren't available to many of their competitors.
25. Juni 2018
Bewertung ohne vorherige Einladung
Antwort von CTM (formerly CallTrackingMetrics)
Thanks for taking the time to write this review! We really appreciate you being a loyal customer for so long, and are working hard to continue improving our platform. If there's anything we can do to enhance your experience with us, please email info@calltrackingmetrics.com.
So funktioniert Trustpilot
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