Canadalightingexperts Bewertungen 

The customer service was very good. An item that I ordered ended up being discontinued. I called for next steps and got them no problem.

Problem averted in the swiftest of fashion. Thx!

I recently purchased 4 lights from Canada Lighting and one arrived damaged. I contacted the company and had the absolute best customer service experience of my life! Gerard was not only helpful but also very knowledgeable and made everything right from a customer point of view. I also have to say that they have the BEST on hold message filled with tips and jokes while you wait for a service professional to be available. Thank you Gerard! And thank you Canada Lighting for turning a disappointing delivery into a very memorable experience!

I am a general contractor and decided to give Canada Lighting a shot on one of my most recent projects. After ordering with them, I will not be using them again and would strongly recommend against purchasing through them as I’ve experienced a number of challenges to date and have yet to resolve the issues.

1. 1 week shipping time- this is a complete sham. The main reason I ordered with them was due to quick delivery. It is 10 days later and I have yet to receive an update on my order, tracking number or anticipated delivery date. Not to mention that I spoke to Service Reps and on 3 separate occasions was promised delivery dates within the prescribed timelines. If you’re in Canada, don’t expect you product for 3-4 weeks.

2. Cancellation policy is again a sham- when speaking to service, they confirmed that a cancellation can be processed as long as a tracking ID has not been issued. When attempting to cancel, i received confirmation that cancellation could not be accepted. My online purchase still does not have a tracking ID and hasn’t been updated in over a week. The site simply states “No OMS available”.

3. Service- after an incredibly challenging process I had asked service to escalate this to a manager. I was promised a call back in 24 hours. 2 days later and I have yet to hear anything.

Ultimately, I’d avoid this company at all costs. There are better more credible companies out there. Canada Lighting is quite literally a joke.

I had the pleaseure of working with Gerrard who was extremely helpful. I love the light fixture I purchased and when it arrived damaged Gerard took care of everything. I would definitely purchase lighting products again with your company.

Update: Our issue finally made it up the chain in Canada Lighting to someone who can provide action. My new fan is on the way and I received a discount. Thank You.

I ordered two ceiling fans plus an extender. The first fan arrived without any of the hardware or instructions. this was in badly damaged box. The 2nd fan arrived days later in another badly damaged box (so bad that even Fedex took a picture). But it did have all the components and instructions. Since May 25th, we have made countless calls to Canadian Lighting, they open a ticket but nothing happens. We have also phoned Quorum who says they cannot help as we went through Canadian Lighting. Note the instructions say to call the manufacturer immediately if parts are missing. So now we have called the distributor who indicates it did not go through their warehouse but she will reach out to both companies and try to help. BTW. the extender rod has never shown up either. So i would not recommend buying products from the manufacturer or via canadian lighting.

Terrible service. I ordered two Galeti 30-3v-led lights at $144 each after reading the description that stated that it was brushed nickel (and later seeing it said it also said chrome, obviously an error).The galeti lights that 3014-3v were $138 and were described as chrome and it made sense to me that it was a little cheaper. My invoice stated and I received the 3014-3v (chrome) but I was charged the $144 (cost of (30-3v). I attempted to explain the issue three times, even sending screenshots of the misprint of the contradiction and all that I was told was “you got what you ordered”.
Even if they sent me the proper one, it would have been based on a webpage error. When clicking on the link on the invoice, it brings me to the actual ones that I ordered. I am stuck with bearing the cost of the return of approximately the cost of one of the fixtures ($150). NICE LIGHTS BUT STAY AWAY IF YOU'RE CANADIAN.

Alexa was extremely polite and helpful and got the answers and solution to my problem quickly and efficiently.

After talking to a few customer service people I finally met Gerard. He was so helpful, professional and solved my issue which I am so grateful for. He took away the stress and I finally got all solved. He is a great asset to your company as his customer service skills are incredible. Thanks to Gerard.

Kara helped me resolve a problem with my order. The company was very reasonable and Kara did a great job in communicating the issues.

Kara helped with our replacement order as the original got lost in shipping. She was very thorough and helpful. In addition she was vey easy and pleasant to talk to.

Kara helped me when I received my order and there was a flaw in the glass shade. She quickly looked after it for me...so efficient. And very friendly and helpful. Thanjs for the great customer service!

I had the pleasure of dealing with Canada Lighting and was extremely please when I had a problem ordering, I called and processed my order,that evening I had noticed the same item had went on sale via an email they had sent me.
To my pleasant surprise when I phoned , Jan was very helpful & price matched my order.
I haven’t recieved it as of yet, but would like to thank Jan for his professional service and looking forward to shopping more at Canada Lighting Experts.
L. DeAngelis

Ordered ET2 Cono 3-pendant light Oct 2021. In the original order received November 2021, 1 of 3 glass shades had an opening that was too small for the fixture. After numerous follow ups, a replacement arrived April 13 2022, but it is plastic/acrylic, from Maxim Lighting in BC.

Canada lighting website still sells ET2 Cono E21535, so item is in stock. It's been 6 months, paid for white glove service, on top of fixture > $1200 ++. Very disappointed & exasperated with this experience.

Calls & website over-promises, execution & delivery is disappointing.

Ordered multiple exterior lights. Prices are cheaper than other sites I looked at. Shipping was fast too. I phoned to check the status of one of the lights and spoke to Princess. She was very friendly and helpful in answering my question. Would recommend.

I ordered three pendant lights. The order went smoothly and I was kept informed by emails throughout the waiting process as to when I would receive them. Upon arrival of the lights which was two days ago, I checked the boxes and I noticed I was missing a few rods. They must of slipped out during transit as one of the boxes was torn at the bottom. I called customer service and spoke with Kara. She was extremely friendly and accommodating. She sent me confirmation for the replacement rods right away. After checking all the parts of my order more thoroughly I noticed that two of the shades had defects. Once again I called customer service and got Kara on the line again. Her response to my dilemma was completely positive and right away wanted to help me with the situation. Again she reassured me and that I would receive two new replacement shades. An email was sent promptly to confirm replacement of the two shades. So far I have been very satisfied with the service and hope I will receive the replacement items without any issues at all.

I ordered some outdoor fixtures online and the order was accepted but after a week I was emailed that the items were out of stock and I would receive a refund which I did after another week. Since I paid for it in USD and received my refund in USD I ended up loosing money because the Canadian dollar appreciated over USD during that time. Not wanting to go through that again I started an online chat with a customer service rep. I asked for another fixture to see if there was stock in bronze and was told it was only available in black. I then asked for 3 more similar fixtures and was told each time each one of those was out of stock. I then asked about the first one in black that was supposed to be in stock to see if they had 2 of those. I was then told that one was also out of stock now!!! Incredible! I then asked if they had anything in that size that was in stock and was told there was nothing. So why are dozens of these fixtures displayed on their website if they don’t have any of them in stock?? It should at least display 0 inventory so as to not waste your time. As I said this place seems to be a bit of a joke.

I called and spoke to Ann. She was very pleasant and helpful in looking into when my light fixture was going to be shipped. Thankyou Ann.

I was having issues processing my payment online and it was getting so frustrating. Fortunately when I called the customer service line Jazel was there to help me through the whole process. He made sure my order was processed properly, double checked all my shipping information and was honestly just a pleasure to deal with. It's so rare these days to actually speak with a representative and have prompt helpful service.
This is not my first order, I had already received a vanity light from this Company which I absolutely loved anand was so impressed with the quality. Can't wait for my upcoming order!! Thank you Canadian lighting experts

Buyer beware: I assumed I had been scammed.
1) I ordered a light guaranteed to ship within a week or $25 back. This was weeks and weeks ago and it has not shipped. I tried to cancel and was told it was too late "into the process" to cancel. This was over a week ago and the item *still* has not shipped and no explanation is available. I am now sure the item does not exist and I'll be seeking recourse.
2) The discrepancy in displayed price in CAD vs the $25 refund if a week late is a problem. I received only $10 back because, unbeknownst to me, in USD my order was slightly under $100. The conditions say nothing about the currency conversion. I have a feeling this goes against Canadian advertising laws.

Edit: I have now received a personal response from the business regarding the further $15 refund as well as granting the request to cancel and refund my order (which had not shipped). The response I received due to this review was very helpful and informative. I still believe the company needs to be more transparent about issues on its site regarding currency conversion and availability of merchandise but I did receive my money back. It's not right that customers receive service only after resorting to such a complaint.