Canon Canada Bewertungen 

Bought a TS3720 printer for minimal home use. Followed instructions but it would not connect through home internet. Found out using AI that this printer cannot connect to %.0 Ghz internet. Would never have bought it if there had been some notice up front.
Then tried to connect direct to my phone but the software rejected the password as incorrect even though I re-entered it 3X. (Definition of insanity?)

I bought a Canon ImageClass MFC465dwII with a hefty price tag. The first thing is I couldn't download the driver on my laptop, only my desktop. The next problem is I can't even register the product because there is no serial number identified on the product. I managed to open an account but the account sign in won't recognize my email or password, but if I try to create new one, it won't because my email is already used. The printer driver messed up my file trees. Every time I print something it needs to be directed to the paper selection even though it only comes with one size of paper. It beeps constantly. It is the worst printer I have ever purchased. I'm dumping it and buying a Brother.

I BOUGHT FROM STAPLES ONTARIO CANADA A CANON PRINTER WHICH I'VE HAD ISSUES WITH
THE CANON PRINTER HAS A LOADING PAPER TO PRINT ON ISSUES AND THE TECHNICAL TEAM AT STAPLES WANTS ALMOST $280.00 TO JUST LOOK AT IT

I'M SERIOUSLY BUSY BUT NEEDED A PRINTER TO HAVE FOR THOSE PRINT JOBS
NOT IMPRESSED WITH CORPORATIONS WHO WANT THE CUSTOMERS TO PURCHASE THEIR PRODUCTS BUT DO NOT BACKUP THE PRODUCTS THEY SELL TO CANADIANS

CANON DOESN'T CARE AND DISCRIMINATES CANADIAN CANON BUYERS

Ordered online, Canon canceled my order due to address mismatch with the credit card, they were right, I fixed my address with the credit card company, but they are holding my funds, support says the funds are released automatically when the order is cancelled but it's been 48 hours and they are still holding the funds, nothing support can do, they have a bad process/workflow online, do not recommend, even if they were right to cancel, the aftermath of it is really frustrating.

I recently purchased a Canon printer, but it has a persistent fault: it will not connect to Wi-Fi. Despite reaching out to your support team, the guidance I received was ineffective—offering only instructions that did not solve the problem and caused confusion and frustration.
This experience demonstrates a serious lapse in customer care and professionalism. As a result, I have completely lost trust in Canon as a brand. I will no longer consider purchasing any Canon products and feel compelled to share my experience publicly to warn others.
I strongly urge Canon to review its customer service processes. This level of support is unacceptable and far below the standard expected from a reputable company. Immediate action is required to address both the product fault and the deficient support.

Lost over $300. Bought a Canon Pixma TS5320a printer that was defective. They sent a new one that is now defective two weeks later. It’s been 6 months of trying to get help from Canon and they also refuse to refund me. Printers are both now in the trash and lost all of my money. Never buying from Canon again

Canon PIXMA is a piece of shit printer with mediocre printing quality, poor quality build, and connectivity issues

This is genuinely the worst printer there is out there I hope it never crosses paths with me again. It does ANYTHING but print has a screen and does nothing I hope this company runs out of business it’s a PRINTER THAT DOESNT PRINT PAPER AND IM GONNA FAIL BECAUSE OF IT

My year old Canon TS3420 doesn't work after installing the new black ink. After a month of frustration I went out and bought an HP printer. I will never touch another Canon product again.

I will never buy another canon printer again. I have had a printing issue with the printer since it arrived early summer. I have been in conversation with Canon since August. It's now December and the issue still hasn't been resolved. They have been giving me the runaround for months and each time I'm in contact, its like I've been talking to dead air. They say one thing and do another.

I have yet to meet a personal printer that actually works the same way every time you go to print. I pay good money for a canon printer to perform one purpose it was solely designed to do, print. Yet, it could not do that simple task. I shouldn’t need to go through a 90 multiple step process to print a piece of paper. It is so maddening that you make products solely designed to do one thing and it can’t do the one thing it’s designed for. The printer ended up with my fist through it and in landfill with the other printer that I had. Do better.

I have had multiple issues since buying my printer/scanner. If I had known we would have taken it back sooner. Thought the extended warranty would cover but no! Stuck with a printer that rarely EVER works the first time I try to even print. Can't get the scanner to work. Bad purchase.

This certainly is not a network printer. Finding it on network is always a problem. Routinely recycle it due to printer is not responsive message. You really need to invest into a better manufacturer of the network adapter

My Printer TR7620a ran well for 1 year+ & recently print head plugged & will not clean up So searched for replacement print head info - Not available So sent request to Canon Canada about 3 weeks ago NO RESPONSE Sent a new request today - 5 days & again no answer

the most difficult printer ive ever had to use, infact it doesnt even work since bought havent been able to use because the navigation on this unit is so terrible. would not recomend.

Purchased a Canon G3062 printer in October 2024 and in early August of 2025 the rear roller feeder started jamming the paper every time I tried to print. Spent about an hour on the phone (mostly due to my slow reactions to instructions) and it was finally determined the rear roller was not working and a replacement printer seemed to be called for, I received an email instructing me to reply by providing name address, receipts and etc,. I screwed up and replied to myself - a discovered my error a couple days later and resubmitted the info requested. In short order I received an email saying the replacement computer has been shipped. I received a G3270 a week later. It easily installed and printed out my first copy on the new printer within 1/2 hour of receiving the unit.

I am very pleased with the manner in which Canon dealt with the warranty claim. Thank you Canon.

Customer service takes forever to answer emails (ten days on average is my experience).

Canon Canada may very well have the worst customer service I have ever seen. My wife purchased a lens filter for me, but picked the wrong size. Following their returns policy, I sent an email requesting a returns authorization number. It took them 3 weeks to reply and when they did it was to say that a number had been created, but they didn't give the number to me. There's no other way to contact them and they take literally WEEKS to respond the simplest requests. Given that they allow only 30 days for returns, the fact that they take almost a full month just to RESPOND creates a huge problem. I still haven't been able to return the incorrect filter and their process precludes any attempt I might make to remedy the situation.

Send me a new printer or fix it under warranty at your cost.
I use Cannon paper,Cannon ink.
It's time to switch to Epson.
At least they honor their warranty

The customer service technical support at Canon Canada has been outstanding. Two months ago, we purchased a Pixma G4080 printer. We had trouble setting it up to print wirelessly and the technician was very patient and able to help us solve the problem. For the past few days, we weren't able to print because the printer was offline. We called customer service again and Bruno was very patient and able to resolve our problem (it seems that anytime we experience a power outage, we have to 1) turn off the printer; 2) turn off the modem, wait 30 seconds, turn the modem back on; 3) wait for the internet to come back on (takes about 2-3 minutes); 4) turn the printer back on.
Our previous black and white Canon printer worked very well for many years. When we upgraded our Apple home computer, we had to upgrade our printer too so hopefully, this Canon printer will last as long as the previous one did. The outstanding Canon printer technicians are keeping this brand in high esteem.