I purchased some beautiful tiles, but unfortunately there was a colour inconsistency from the manufacturer that only became apparent after some had already been laid. As they were central to the o... Mehr ansehen
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Das sagen Bewerter
I stumbled across Ca‘ Pietra whilst undergoing a home renovation and we have ended up using them across our kitchen and utility extension, outdoor paving and bathroom. Their tiles are beautiful, high... Mehr ansehen
Customer service were okay in solving damaged (stained tiles) But every sheet of mosaic had unevenly spaced tiles, wonky and just poorly put together Too late now as fitted but wouldn't buy from... Mehr ansehen
Unternehmen hat geantwortet
Beautiful tiles however it’s been one error after another from them. The wrong tiles were sent. A collection and re delivery was arranged on a day to work for me, which they agreed however they deli... Mehr ansehen
Unternehmensdetails
- Geschäft für Dekoration und Inneneinrichtung
- Innenarchitekt
- Natursteinhandel
- Naturstein-Großhändler
- Fliesenhersteller
- Fliesenfachhandel
Vom Unternehmen geschrieben
We are Ca' Pietra. A team of designers, makers and curators redefining the art of surface design. With a legacy spanning 30 years, we blend time-honoured techniques with boundless creativity, sourcing the finest materials from around the world to craft collections and bespoke creations that combine timeless elegance with contemporary flair.
Kontaktinformationen
Stonebridge House, SN10 3DY, Devizes, Vereinigtes Königreich
- 01380 735886
- sales@capietra.com
- capietra.com
Hat 33 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fantastic customer support when it mattered
I purchased some beautiful tiles, but unfortunately there was a colour inconsistency from the manufacturer that only became apparent after some had already been laid. As they were central to the overall bathroom design, this was quite concerning.
However, after speaking with Becca, the issue was handled exceptionally well and a great resolution was reached. I really appreciated the support and professionalism throughout the process.
I would happily use them again in the future.
Dreadful service
I had some issues with some Ca'Pietra tiles that were broken on delivery, which I had ordered through European Heritage.
Ca'Pietra refused to accept that they were responsible for the breakages, despite them arranging the shipping, and they would not replace them without being paid again.
In the end, European Heritage agreed to fully pay for the replacements themselves even though it left them out of pocket.
I'll never purchase Ca'Pietra tiles again.
Alison in Hartley Wintney branch…
Alison in Hartley Wintney branch superb. Knowledgeable and very welcoming. A pleasure to do business with .

Antwort von Ca' Pietra
Love love love
I stumbled across Ca‘ Pietra whilst undergoing a home renovation and we have ended up using them across our kitchen and utility extension, outdoor paving and bathroom. Their tiles are beautiful, high quality products and I received expert advice on tiles for all of our rooms / areas from Alison Conti. Nothing was too much trouble, thanks Alison! Delivery was also speedy. Would highly recommend this brand to anyone in a heartbeat!
Avoid
Awful service. Customer Service agents unhelpful. Would not recommend.

Antwort von Ca' Pietra
Alison's service is first class
Alison's service is first class. She certainly went above and beyond in locating some discontinued tiles for me from 2 separate sources. This will enable me to complete a job for a very relieved customer!

Antwort von Ca' Pietra
Demanded VAT number for a consumer sale
The order was cancelled following acceptance of full payment for a consumer sale, a post-contract change to delivery timing, and the introduction of a VAT-number requirement that does not apply to private consumers and was not disclosed prior to payment. Very poor experience.
Great customer experience
I have purchased from Ca Pietra a few times and always been a positive experience. The quality of the tiles and customer service are both excellent. Would highly recommend.

Antwort von Ca' Pietra

Antwort von Ca' Pietra
Expensive, lacks good customer service
Beautiful tiles however it’s been one error after another from them.
The wrong tiles were sent. A collection and re delivery was arranged on a day to work for me, which they agreed however they delivered on a different day. They then refunded me in error. I didn’t hear anything for weeks and then two days before Christmas they request payment for the refund. No apologies along the way, no discount to mitigate their errors. Clearly their admin team and dispatch team are not up to much. I won’t buy from them again. I was willing to pay an expensive price thinking I would get quality and service, but this was not the case.
Beautiful products and great staff…
A brilliant company with beautiful products and they go the extra mile. I was lucky enough to deal with Becca who was very professional and dealt with all my queries very quickly. Thanks Ca Pietra!
Excellent service from start to finish.
Excellent service from start to finish.
We received the best advice and guidance throughout, from choosing the tiles to delivery.
The support and assistance continued until our project was complete.
A friendly, knowledgeable team.
The best…
I can't reccomended this company enough. Their customer service is exemplary. Their delivery time the fastest I've ever experienced and the tiles are beautiful in their design and quality. I wouldn't use anywhere else now. Thankyou so much
Disappointing.
Everyone knows finding the perfect tile is a challenge, and then you agonise over your choice because it’s so permanent. We found a tile we really liked, ordered a sample, was happy with it; then, I went to order it a few days later, and in the meantime, it had been discontinued and I was told that it wouldn’t be available again. Why bother sending out samples for something that is imminently going out of stock, and has ceased production?
Great service From Ca Pietra Artisan Devizes…
From Ca Pietra Artisan Devizes showroom( Jenna M excellent service) to Melksham warehouse via accounts great service and 3 pieces of heritage laycock to to replace two cracked pieces in our kitchen . A small order but great service and support. Thank you
Five Star Customer Service
Ca'Pietra has a fabulous array of stone flooring, stunning marble and tiles. The showroom in Devizes is airy and light, perfectly showcasing the beauty of the stone, especially the flooring. Jenna, the Showroom Manager, is amazing and incredibly passionate and knowledgable. The customer service and aftercare is second to none and nothing is too much trouble!

Antwort von Ca' Pietra
Great customer service
From help in the showroom to dealing with the customer service team, the advice and help has been fantastic. Unfortunately, a significant number of our floor tiles were cracked on arrival and they were replaced without any issue at all and incredibly quickly too.

Antwort von Ca' Pietra
Always go the extra mile !
Whichever Member of the Ca'Pietra team you get on the phone, you always know your in safe hands. Becca was super helpfully dealing with my enquiry today, and no matter what the issue is she will always goes the extra mile to help out. Great customer service!

Antwort von Ca' Pietra
All round tip-top good servicd
Brilliant customer service, patience and product knowledge from Megan

Antwort von Ca' Pietra
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