CareLineLive Bewertungen 165

We have been with carelinelive for 4 years now and find the system great, its is very user friendly with Help at the touch of a button. Careline are always close by to help and assist with any issues and do so in a promptly manner understanding the importance of reaction time to ensure we keep delivering our care. All round great company and great staff.

I had been briefed very professionally to use carelinelive. I really appreciate the efforts and patience of Donovan. Thankyou so much.

The service is very organised especially the support documentation. There are articles as well was short videos to help us when get stuck. Excellent work from the team!

We moved from another ECM provider at the end of 2022 due to non responsive to issues that we were raising. We are happy to be working with careline live as they respond quickly to queries. We also noted that their development team is always working as we have new additions/ features from time to time that are enhancing the use of the ECM. CareLineLive are really good and the customers love the app where they can see the care support given to their loved one in real time. Thank you CareLineLive we look forward to a long term partnership. Hondo Tigere ( Director- Together in Care Forensic Ltd)

Overall, Careline Live has been instrumental in elevating the quality of our disability support services. The combination of instant access to client information, streamlined digital reporting, and reliable geolocation tracking aligns seamlessly with our commitment to delivering efficient, responsive, and high-quality care to those we serve. We also love the ability to track tasks and get medication reports

From the very beginning, 5 ish years ago, the software and support is catered to suit the needs of our organisation, being guided through the processes from onboarding to day to day operations, the support team are first class, as a Dom care service, we hadn't experienced a system, which was specifically designed for domiciliary services, which careline live is, they always welcome new ideas, contact , queries issues are dealt with swiftly and efficiently, whilst continuing to develop new, areas to support the delivery of our service.

One of the best domiciliary Care Electronic System software. It is easy to understand and also easy to use by both carers and back-office management team.
It is efficient and high in quality compared to some of the previous systems that we used. They have a support team who are always on hand to give assistance when needed and they are also easy to reach.
My CQC inspector was very impressed with most of the features on CareLineLive especially the Medication management Plan.

We have been

We were recommended to CareLineLive from another care agency who, like us, had been with a different software provider and were not happy with either the software itself or the support.
CareLineLive has been brilliant. The onboarding process was smooth and nowhere near as onerous as we thought it would be. It is easy to use, even for our less tech savvy staff, and the training set us up nicely for day to day use.
If we do struggle with anything we can either watch the How To videos, message the support team or call. They actually do answer the phone and are always very patient with us.
Highly recommended.

Carelinelive staff are instrumental in giving support whenever requested. Always readily available to help We have had and continue to have an amazing experience with their outstanding and high quality service. Their staff go over and beyond to help resolve any issues.

I believe service delivery and support should be available when it is needed and not when it suits the provider. I had issues with figures generated from the report vs actual hours delivered by staff. I sent multiple requests via live platforms and phone calls (left messages as instructed) but got no response for days. When I finally got one, I was asked to wait till the new year. This means I cannot pay staff with reliable data by the end of December when they are due payment. This is not good for anyone as I will have to undo a lot in the new year after paying with the error unresolved now.

I have used many different care planning software in the the past and have previously used this one when working for a different company and It was my first choice when I started my own care business.

There are many wonderful time saving features and it is constantly being updated and improved. I love the fact that I can share all or very specific information with clients family members and medical professionals (with the client's permission of course)

Invoicing is so much quicker, previously I was downloading spreadsheets, separating the clients and pasting into their own files then copying tables to invoice, now once its all set up the invoices are created automatically and all I have to do is check them and either print them or email to clients. There is a similar function with the client schedules, these can be emailed or printed either individually or for all at once.
Since I last used this software there is now some additional features such as carers being able to record observations such as food and fluid intake and the introduction of body maps, which you can specifically mark where creams need to be applied or positions on the body that are frequently painful and these can be attached to the client's file and viewed by the carers in the app.
Another amazing feature is that help is always at hand, you can search within the app, or if you can't find the answer yourself there is the option to request help from a human being who respond in pretty timely manner (I haven't had to use this yet so far, so can't say how quick the response time is) But I know you can either phone, email or send an online request and the team are always happy to help

The Carelinelive team is extremely responsive and always willing to help solve any issues promptly via text or a call.

I have only been with care line live for a couple of months and they have been extremely helpful with my onboarding and any questions that I have had in between. This is the most in depth and thorough system I have worked with. All staff are extremely friendly.

We use careline live with our rostering system. It is a good database which helps in the day to day management. Sarah has particularly been helpful in supporting our team if we need any help or clarification. She has taken us through process in great detail to ensure we are using careline to its full function.

I had a billing problem for a week, called up CLL and Sarah solved the problem for me in less than a day.
5 star service!!

We have been using CareLineLive for almost two years, and can only complement them especially for the level of support we receive from them.
Very friendly and approachable staff, always eager to help.

I phoned the helpline this morning with a query as I haven't been using the system for very long.
Coleen is one of my regular contacts on the team.
She is friendly, super helpful and always follows up with an email to check that all is sorted after my query is dealt with.
Amazing lady working with an amazing team!
Huge thanks as always.

Carelinelive is the best Electronic Care Management System out there. The system is robust, the training is detailed and adequate, the support system is fantastic.

"Colleen was an amazing facilitator and extremely funny, I and the team will love to be in another session with her."