Went in to the Towcester branch to test drive a car with my family, greeted immediately by the team and was able to look at the car before Ariz came back from a previous test drive. Ariz was absol... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Don’t fall for the reviews on this. Only thing they care about is you giving them a 5 star on trustpilot in front of them. Car was advertised to have these “best features” which they didn’t and now we... Mehr ansehen
Really great service from Jordan at Towcester sorted a small paperwork issue we had our end. Very knowledgeable about all the products and warranty’s on offer very friendly and can’t do enough for the... Mehr ansehen
First time buying a car from here excellent service from Jordan at the Towcester branch helped us all the way through the process can’t praise him enough
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Vom Unternehmen geschrieben
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Kontaktinformationen
Towcester Road, NN12 8QE, Towcester, England, Vereinigtes Königreich
- 02046402214
Summer price drops
4,4
Hervorragend
103 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Took way to long to complete the…
Took way to long to complete the process of buy a car,
They tried to force my father in law into purchasing every additional item.
Only bank transfers which caused a drama and quiet frankly were not the friendliest or most helpful
16. Juli 2026
Antwort von Carsa - Towcester
Dear Martin,
We sincerely apologise for the extended wait time and for the pressure your father-in-law experienced regarding additional purchases. We also regret any inconvenience caused by our payment methods and the service you received. We are committed to improving our customer experience.
Best Regards,
The Carsa Team
Time well spent
We traveled from Banbury to Northampton to reach Carsa for our car. The reception staff was friendly, offered us water and candies, was ready to answer questions and quick to admit when the questions were not properly addressed. We spent more than 4 hrs before we could drive off to our home. It was a good experience even though we spent a lot of time.
11. August 2026
Antwort von Carsa - Towcester
Dear Joseph,
Thank you for sharing your positive experience. We're delighted to hear that our reception staff made your visit comfortable and that you found them helpful, even with the longer wait. We appreciate your understanding and are glad you had a good experience overall.
Best Regards,
The Carsa Team
Every potential buyer should know
I bought a car from Carsa and within a week problems started appearing. They told me it had been checked by their internal team and everything was fine. I kept fixing things myself thinking each one would be the last, but the issues just kept coming. Now I’m wasting money and time going back and forth to garages, and sitting without a car for long stretches while it’s being worked on.
What’s really annoying is Carsa won’t take my calls. Every time I ring, an automated machine just tells me to email them and then hangs up. I hav already sent two emails and got zero reply. Wish I’d known all this before. I never would have bought the car from them.
22. Mai 2026
Antwort von Carsa - Towcester
Dear Asad,
Thank you for choosing Carsa and for taking the time to share your experience. We’re sorry to hear that you have experienced ongoing issues with the vehicle and have been frustrated by the difficulty in obtaining a response.
We appreciate how disappointing it must be to face repeated problems so soon after purchase, particularly when you feel you have been left to deal with these yourself.
We will look into the concerns you have raised internally, including the issues with the vehicle and the communication surrounding your emails.
Thank you again for being a Carsa customer and for bringing this to our attention. We’re sorry that your experience has been so disappointing.
Best Regards,
The Carsa Team
Great service
Great service, really friendly and efficient. Would definitely recommend.
Can’t wait to drive my new car home
13. August 2026
Antwort von Carsa - Towcester
Dear Claire,
Thank you for taking the time to share your experience. We're delighted to hear that you found our service great, friendly, and efficient. We appreciate your recommendation and hope you enjoy driving your new car.
Best Regards,
The Carsa Team
Antwort von Carsa - Towcester
Dear Customer,
We are so happy to hear that you had a great experience and found our team to be very helpful. We appreciate your positive feedback.
Best Regards,
The Carsa Team
Second hand car cannot be altered if scratches etc
The car arrived without any charge and tyres were low. It was charged a little. There were scratches on the car and wheels which I was told it is a second hand car we cannot sort that. Interestingly attempts were made to sell the package to get rid of these marks. This was not offered on sale of the car.
10. August 2026
Antwort von Carsa - Towcester
Dear Joanna,
We sincerely apologise for the issues you experienced with your car's condition upon collection. We understand your frustration regarding the charge, tyre pressure, and the existing scratches. We appreciate you bringing these concerns to our attention.
Best Regards,
The Carsa Team
Very helpful amazing service
Very helpful amazing service
A special mention to Harvey and Rosie.
So impressed with how efficient and professional everyone was
12. August 2026
Antwort von Carsa - Towcester
Dear Sarah,
Thank you for sharing your positive experience. We're delighted to hear that you found our service amazing and that our team was efficient and professional.
Best Regards,
The Carsa Team
Very good service by Jordan
Very good service by Jordan after waiting over an hour and had to approach 3 staff members before being helped. Car lost charge same night now will not start.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Carsa - Towcester
Dear Nural,
We appreciate you sharing your experience. We are concerned to hear about the wait times and the issue with your car. We are looking into these matters to prevent future occurrences.
Best Regards,
The Carsa Team
Jordan and Rosie and Ariz all help make…
Jordan and Rosie and Ariz all helped make buying my new car a simple pain free process..
Would recommend
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Carsa - Towcester
Dear Jason,
Thank you for taking the time to share your experience. We're delighted to hear that our team made buying your new car a simple and pain-free process. Your recommendation is greatly appreciated.
Best Regards,
The Carsa Team
Jordan and Emma at towcester should be…
Jordan and Emma at towcester should be the president. Great guy. Blown away by a million miles. Will be sipping my champagne tonight after his service.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Carsa - Towcester
Dear Pelumi,
We are absolutely delighted to hear about your fantastic experience! It's wonderful to know that our team made such a positive impression. We truly appreciate your kind words.
Best Regards,
The Carsa Team
Radu was Great!
Went to purchase our new car today in Towcester and couldn’t complain about the process or the salesman Radu, he was very well informed about the car and kind throughout. Although we were there for a while, after it was all completed we were over the moon, my son is next to buy a car and we will definitely try to go through carsa!
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Carsa - Towcester
Dear Customer,
We're delighted to hear about your positive experience purchasing your new car. We appreciate your kind words regarding the well-informed and kind assistance you received. We look forward to assisting your son with his car purchase!
Best Regards,
The Carsa Team
Amazing service by Harvey and Rosie
9. August 2026
Antwort von Carsa - Towcester
Dear Lilia,
We appreciate your kind words. We are glad you enjoyed our service. Thank you for taking the time to leave us this great feedback.
Best Regards,
The Carsa Team
Terrible experience with Carsa Motor…
Terrible experience with Carsa Motor Trade – very poor customer service
I had an appointment with Carsa Motor Trade at 5pm. Before travelling, we called to let them know that we were going to be around 30 minutes late. I spoke to Douglas, who confirmed that this would be fine.
We travelled all the way from London, only to arrive at reception and receive no proper greeting or welcome. Rosie immediately told us that they “didn’t have time” because they were closing in 30 minutes. We explained that we had travelled from London, had called beforehand and had been told it would be fine.
There were still other customers being dealt with and 30 minutes remained before closing. Eventually, we were simply given the keys to look at the vehicle ourselves. Jay then approached us and said they were closing and that they couldn't do anything for us. We explained that we were genuinely interested in purchasing the vehicle and were ready to proceed. I even asked, “Are you turning down a sale?”
We had already reserved the vehicle and were paying by bank transfer, not finance. The advertised price was reduced to £11,094 for payment in full, but then we were suddenly told there was an additional £100 administration fee.
This led to a dispute because we had screenshots of the advert and believed the advertised price was the price we were agreeing to pay.
Jay spoke to Radu, who then came over. Unfortunately, his approach was extremely unprofessional and confrontational. Rather than calmly explaining the situation, we were made to feel as though we were causing a problem. When we asked why the advert appeared misleading when we had screenshots showing the advertised price, the response was essentially “buy it or leave it.”
Kevin, who we were told was the manager, then became involved. Unfortunately, the attitude remained the same. We were told things along the lines of “I’ve got places to go” and again made to feel that our only options were to buy the car or leave.
We weren't asking for anything unreasonable. We were simply asking for an explanation regarding an additional charge and expected basic customer service, especially as we were paying for the vehicle in full.
Because we had travelled a long way, had reserved the vehicle and wanted the car, we decided not to argue any further and proceeded with the purchase. However, the whole experience left us feeling extremely uncomfortable and rushed. We didn't even get the opportunity to properly inspect the vehicle as we should have.
For a company selling vehicles, I find this level of customer service extremely disappointing. Customers should be treated respectfully, given proper time to inspect a vehicle and provided with clear and transparent pricing.
I will be raising this matter with senior management and looking into whether the advertising and additional administration charge should also be referred to Trading Standards.
The vehicle itself may be fine, but the way we were treated as paying customers was completely unacceptable. I would strongly recommend anyone considering buying from Carsa Motor Trade to carefully check the advertised price, all additional charges and the vehicle thoroughly before proceeding.
8. August 2026
Antwort von Carsa - Towcester
Dear Shah,
Thank you for choosing Carsa and for taking the time to share such detailed feedback. We’re sorry to hear that your experience at our branch left you feeling uncomfortable and disappointed, particularly after travelling from London and having contacted us in advance regarding your arrival time.
We appreciate how frustrating it must have been to feel rushed when viewing and purchasing the vehicle, especially when you had reserved it and were ready to proceed with the purchase. We’re also sorry to hear that you felt the discussions around the advertised price and administration fee were not handled with the clarity and professionalism you expected.
We will look into the concerns you have raised internally, including the communication before your arrival, your experience at the branch, the advertised pricing and administration charge, and the interactions you have described with our team.
Thank you again for being a Carsa customer and for bringing your experience to our attention. We’re sorry that what should have been an exciting occasion was instead a disappointing experience.
Best Regards,
The Carsa Team
Jordan at towcester was great and…
Jordan at towcester was great and helped me get the car of my dreams
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Carsa - Towcester
Dear Wendy,
Thank you for taking the time to share your experience. We're delighted to hear that our team member at Towcester was great and helped you get the car of your dreams. Your positive feedback is much appreciated.
Best Regards,
The Carsa Team
Great service from Russell at the…
Great service from Russell at the Towcester branch.
Still love our car 4 months later!
4. April 2026
Antwort von Carsa - Towcester
Dear Shannon,
We're delighted to hear you received great service from our team at the Towcester branch and are still loving your car after four months! We appreciate your positive feedback.
Best Regards,
The Carsa Team
Antwort von Carsa - Towcester
Dear Gavin,
Thank you for taking the time to share your experience. We're delighted to hear that our team member provided excellent care and attention. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Jordan helped us in the whole process…
Jordan helped us in the whole process of buying. The whole experience was smooth and he ensure the whole process was easy for us.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Carsa - Towcester
Dear Kunj,
We're so pleased to hear that the car buying process was smooth and easy for you. It's wonderful to know our team member ensured a great experience. Thank you for your kind words!
Best Regards,
The Carsa Team
The sale person number my flat number…
The sale person number my flat number wrong on the V5 log book.
31. Juli 2026
Antwort von Carsa - Towcester
Dear Shumon,
Thank you for choosing Carsa and for taking the time to bring this to our attention. We’re sorry to hear that there was an error with the flat number recorded on your V5C when the vehicle was registered.
We appreciate that receiving your vehicle documents with incorrect information is frustrating, and we apologise for the inconvenience this may have caused.
We will look into the concerns you have raised internally, including how the incorrect address was submitted, so that we can understand what happened and ensure the appropriate steps are taken to rectify the information.
Thank you again for being a Carsa customer and for bringing this to our attention.
Best Regards,
The Carsa Team
Jordan was extremely professional
Jordan was extremely professional, friendly and helpful making our car buying experience trouble free.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Carsa - Towcester
Dear Martin,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was professional, friendly, and helpful, making your car buying journey trouble-free. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Very professional service offered by…
Very professional service offered by Radu. Strongly recommended.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Carsa - Towcester
Dear Haider,
Thank you for taking the time to share your experience. We're delighted to hear you found our service professional and that you strongly recommend us. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
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