V12 Sports And Classics Bewertungen 

***Be very careful when buying an EV from V12***

I found a Nissan Ariya that appeared to be competitively priced on Auto Trader.

Before placing a reservation fee, I spoke with V12's call centre and was left with the understanding that the vehicle had a full service history. On that basis, I placed a deposit and travelled to Hinckley a few days later.

I test drove the vehicle and again discussed it with the salesman. I remained under the impression that the service history was complete.

After paying for the vehicle, I noticed during the handover process that a service was actually missing from the history.

I expressed my disappointment and was offered a refund, but was advised this would take 3-5 working days. Having travelled a considerable distance and needing a vehicle, I reluctantly decided to proceed with the purchase, believing the car was at least mechanically sound.

Unfortunately, on the drive home, after turning off the ventilated seats, I noticed an unusual drivetrain noise whilst accelerating. A quick search suggested it could be a known reduction gear issue affecting some Ariyas.

Following discussions with V12, I arranged for Nissan to inspect the vehicle. After a lengthy wait for an appointment, Nissan confirmed the fault and V12 ultimately accepted rejection of the vehicle.

What concerns me most is that V12 state their vehicles undergo extensive inspections. I noticed the fault almost immediately during normal driving. Nissan subsequently confirmed the issue. It is difficult to understand how such a significant drivetrain fault was not identified before the vehicle was offered for sale.

The entire process was stressful, time-consuming and left me out of pocket.

The reason this review is 2 stars rather than 1 is because I found Michal in Aftersales and Alpesh during handover to be professional and helpful. My criticism is directed at the overall process rather than the individuals involved.

Thank you to Luke Severn and Mia, at the Worksop branch! They both made a stressful decision and process so much easier, buying our first family car for our growing family. Couldn’t recommend them enough for this! No pressure, just honest truth and respect. 5* Service from amazing people! ⭐️⭐️⭐️⭐️⭐️

Excellent service at V12 Sports & Classics. Leo at Worksop was very helpful and knowledgeable. Very happy with the VW T-Roc purchased and the price for the part exchange. I would definitely go back to buy my next car and recommend to others.

Good overall experience, but a couple of disappointing details

Overall, my experience with V12 Sports and Classics was good. The staff were friendly, polite and helpful throughout the process, and I appreciated their professional attitude.

However, I was surprised and disappointed that the Audi was delivered without any interior floor mats. I would have expected at least a basic set to be included with the car.

The car also came with a cable for fast charging, but no home charging cable/charger. I understand that this may depend on what was originally supplied with the vehicle, but it would have been helpful to know this beforehand.

Overall, the experience was positive, and the staff were great, but these small details took away from what should have been a complete and satisfying car-buying experience.

Recently I purchased the vehicle ford focus ST line from V12 Wolverhampton. Fantastic way of dealing with customer. Very nice staff and completed the documentation too early. Special thanks to Gio who deal with us perfectly way. Thanks to all staff of V12 Wolverhampton.

The test drive was useful and helped me feel confident about the car. During the handover, they took time to explain key features clearly and made sure I was happy.

Hi there
The car they was telling me on the Autotrader it have full service history but when I get to the car the last service was done 15000 before.
Also the payment I was do some from my account and some from my brother and friend account but they did not accept too . I have mentioned to them for the money declaration I am the responsibility is mind you have have my license anything happened you have proof but not accept it again.

Purchased an immaculate e partner from these guys yesterday - such a well organised process from turning up and being met by your salesman - test drive - purchase and then onto the handover team who do all the V5 and tax etc for you. Busy place which is always a good sign. No hard sell on warranties etc - just very clear options. I liked the drive home insurance option which just saved a load of hassle for £35 for 3 days temporary insurance. Car was very clean and obviously had been well prepped for us. It’s only day 1 of the car but I would definitely give these guys a look.

Simon is a great sales rep, very helpful in every way.

Terrible experience with this garage. After being offered in the region of £10k which seemed off, I spoke at length explaining I’d have a long drive, so needed a reasonably accurate valuation for my part exchange. Took all info and offered just under £7k which seemed more like it. Get there ready to do a deal to be met with a total brick wall and due to engine bay being dirty offered £4.5k. Not even an apology for completely wasting my time. Just another dodgy dealership.

V12 are such a complicated company to deal with. Sales were a little pushy as expected, we had reserved the car but our finance wasn't able to be out in place till the Monday, so got the push that even if thought it was Saturday, they wouldn't hold the car for me till Monday for that to happen, so we took their finance which was higher. Overall that experience was still a positive one with them being helpful and moving on a part ex price to assist.

The issues we mainly had all come from aftersales. When you can get hold of them, you stand a chance to get issues sorted. We had issues with the car and needed work completing at a main dealer identified within first few days of sale. V12 were in touch and approved the work, no issues and no fuss.

However when I went to collect the car they hadn't given the main dealer any information re invoicing and I had to pay 1K out of my own pocket to get the car back, which was not what was agreed. I was promised once they had receipt of paperwork and my bank details they would same day/next day pay it back to me. This didn't happen either...

I had to chase 2 or 3 times by email and phone and ultimately they paid but they had stopped talking to me. No response to the emails, no replies to the text they told me to update them on, or messages left for the person dealing to update me. The money just arrived.

They left me a week without paying me back that 1K payment.

Given I had taken time out of work on a couple of occasions, paid for drive away insurance that I couldn't use as car wasn't working initially and then the added issues re being without a car whilst it was at the main dealer, me mentioning all this...nothing, blanked me.

No email replies, no voicemails... nothing.

If you buy a car from them, I believe they will be attentive and they will take the issues seriously if any occur, but they seem lacking with attention to detail and aftersales is often so busy you can't get through and lacking re follow up as well.

This is a shame as without those issues, I would be returning to them for the next car.

I was a bit unsure at first, but the team at V12 Sports and Classics Hinckley made the process straightforward. I felt looked after and things were explained clearly, which helped me feel more comfortable. Sohail kept me informed throughout, which I really appreciated. It was good to know someone was on hand to help if I had any questions or needed clarification. The whole experience felt smooth and well-managed, and it left me feeling reassured about everything.

I was disappointed with the customer experience during the handover of my BMW.

As this was my first time purchasing a car from a dealership, I was really looking forward to collecting it and making the occasion memorable. Unfortunately, the handover felt rushed and impersonal. The keys were simply thrown onto the table, and nobody asked whether I would like a proper key handover or whether I wanted any photographs taken with my new car.

I have seen other dealerships make this moment special for their customers, and I had hoped for a similar experience. I understand that every dealership has its own process, but I believe that basic courtesy, enthusiasm and attention to the customer experience are important, especially when someone is making such a significant purchase.

I left feeling disappointed rather than excited, which was not how I had imagined collecting my first car from a dealer. I hope this feedback will be taken constructively and help improve the experience for future customers.

Great service

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I recently purchased a V12, and I am extremely happy with it. The car looks amazing, drives very smoothly, and offers excellent performance. The buying experience was simple, and the staff were friendly and professional. I highly recommend this car to anyone looking for a reliable and enjoyable driving experience. Thank you for the excellent service!

Just bought a Vauxhall Corsa from V12 Sports and Classics….staff were really friendly and helpful, car was immaculate, would highly recommend

They were all super nice and helpful. Stayed well behind after closing hours on a Sunday to make sure I leave with my new car.

Top local place in Staffordshire for your vehicle needs

Visited V12 Sports and Classics Stoke-on-Trent for a car. Richard, James, and Lee were really friendly and made the process straightforward. They explained things clearly and answered any questions, which helped me feel at ease. I felt looked after during the entire visit. Everything was handled efficiently without feeling rushed.