Casetful Bewertungen 68

I reached out to Casetful after discovering they were using my copyrighted design without the appropriate license. Despite my efforts to resolve the issue amicably and offering a direct settlement due to their situation of being misled by a third-party seller, Casetful refused to take responsibility for the violation. They consistently shifted the blame onto the marketplace where the design was purchased, ignoring their own obligation to ensure they had the correct licensing for commercial use.

Instead of cooperating to resolve the matter, they declined all attempts to settle the issue directly and even implied that further legal actions on my part would result in counterclaims. It’s disappointing to see a company choose to avoid accountability rather than work towards a fair resolution.

I would not recommend doing business with Casetful if you value ethical practices and respect for intellectual property.

I purchased one of their “Tough” cases for my iPhone. I chose the tough option as I wanted the additional protection. I was happy with the design. However, after a few months of use I took off the case to clean the phone and discovered the back glass is totally smashed, I don’t even know how it happened. I am really disappointed the case didn’t protect the phone from this sort of damage as that’s the entire reason I bought it.

I’ve ordered a phone case and watch strap from casetful and been really happy with them both. Great quality and such cute style and colours too. Highly recommend this company on spending a fortune on other brands.

It’s okay but the colours don’t match the online photo, they are much darker. Just going to use for now as not worth fighting to get a refund (refund policy states has to be faulty to get a refund…)

I was so excited to receive this, but phone case is off centre at the top near the speaker. It also slightly lifts off my phone at the top. Not ideal for £16, which for me is quite a lot for a phone case! The print is nice though.

Terrible quality - images were pixelated and blurry and the what should have been a black case was a dull brown.

Also took longer to deliver than expected.

Purchased a phone case from Casetful and it is still just as perfect as when it arrived. I work outside in all elements so it was important for me to have a case that was both durable and could protect my phone and these cases do both!

I tend to drop my phone quite a lot but there has been no damage and the case itself doesn’t even have any marks or scratches on it. I also get so many compliments from people because they love the floral platters and vibrant colours of my case. I am definitely sticking with casetful for all my future phone case orders.

First time ordering and will be the last. What looked like a glossy tort-effect case on the website turned out to be a badly printed, blurry design with a matte finish and a weird pink tinge. Poor quality and looks rubbish. Delivery took a good while too. Quality lacking. Case is going in the bin and I’m off to purchase an alternative.

EDIT: in response to the reply below, my order number was 58173, order date 4/4/24. I opted not to contact customer service and to just order elsewhere.

Bought 2 phone cases on a deal which was cheaper than another website I was looking for, and so glad I did. Amazing quality and love both of them 👍 :)

The best cases I have ever bought!!!! I bought one of these cases back in 2020 and it lasted me for 3 years but I was due an upgrade so I instantly bought another case, if I wasn’t due an upgrade I would still be using the case. Good quality items and fast shipping. I recommend these cases to everyone that is needing one

Can’t comment on the quality of the case as over a week on I’m still waiting for it to be delivered. Very slow and frustrating, certainly wouldn’t use this company again.

Have ordered from casetful previously and was pleasantly impressed with their service. So had no qualms about ordering again. I ordered a boho iPhone case an matching Apple Watch strap. The problem was they sent the wrong size strap. I messaged them and they apologised and said no problem they would send me the correct size. Nothing arrived and when I checked my order said cancelled. So I got in touch and they apologised again and said they would investigate and refund me if there was an issue. Five weeks later and I have not heard anything from them and they are now ignoring my messages. No watch strap and £29.99 out of pocket.Upset and totally disgusted and disappointed!

I’ve had several phone cases from Casetful, as well as my watch strap and I’m always super impressed with their products. Really high quality and always beautiful!

Case was cute but did not fit well so my phone kept popping out which led to scratch marks on top

I made a mistake when ordering and the wrong size case turned up, I contacted Dean at Casetful and he could not be more helpful, happily amended my order and sent out the correct one. Really excellent service. Will use again.

Got a case for my birthday. Pretty cover with cute initials on it but what a disaster!! It is so slippy that my phone just slides about and out of my pockets. Ended up completely damaging my screen and having to replace my whole phone. Will have to get a less aesthetically pleasing cover in future

It’s been 3 weeks and still haven’t got my cover! Meant to be 3-5 days delivery.

Edit to review: Response from Casetful says it all. I will stick with companies who have customer service work 9-5 but actually help (maybe the team needs some sleep?). The 'help' they describe in their reply (sharing tracking details) only came after I asked for them to cancel my order and called out the bad customer service.
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Casetful’s tracking system said my phone case hadn’t shipped after several days, so i asked to cancel the order (needed a case sooner). The Customer service rep responded in a rude and patronizing way. When I repeated that I wanted to cancel my order and said I didn’t like his patronizing (and unhelpful) responses, he had the gall to reply that his customer service was good because he was replying late at night. Casetful: bad customer service delivered late at night is still bad customer service. You don’t get points for having a rude agent responding at 11pm.

I always order my phone cases from here now. I've had 3 from them so far. They have a huge range of designs and the quality is great. I'm quite a clumsy person and forever dropping my phone - the case provides protection and well as looking great! Delivery is quick as well! :)

This was the 2nd case I bought for my iPhone and very pleased with it. Great range of colourful cases and nice quality.