My new favourite casino. Fast withdrawals and nice bonuses. I won some, lost some, won some more, lost some of my winnings, but I’m still entirely grateful to have found a casino I can trust. I’m hop... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
It was seriosly very good the withdrawl came straight through after i had got my account reviewed . The isssue was that some support staff were ill informed about their job and they needed to be remin... Mehr ansehen
Unternehmen hat geantwortet
I’ve been playing at Casino Rocket for a while now, and it’s easily one of my favorite online casinos. They have an incredible selection of games and top-tier software providers, so there’s always so... Mehr ansehen
Unternehmen hat geantwortet
Bonjour Très mauvaise expérience Accès facile sur mobile dépôt pris en compte rapidement mais vous ne pourrez jamais retirer vos gains pourtant plusieurs sites mentionnés qu'il était bien pour... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
A team of gaming enthusiasts launched Casino Rocket with a mission to take players on an exciting journey through the world of online entertainment. Featuring a diverse selection of games, including slots, live casino, table games, and more, Casino Rocket combines a sleek design with smooth functionality. With rewarding bonuses, regular promotions, and a strong focus on user experience, Casino Rocket delivers a fun, fair, and secure environment for players at every level 🎰
Kontaktinformationen
Kanada
- casinorocket.com
Das sollten Sie wissen
4,0
Gut
173 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Rоckеt Саsіnо
Hi Melena,
Thank you for the positive feedback! 🌟
It’s amazing to know you’re enjoying the overall casino experience with us! We aim to make every moment exciting, smooth, and enjoyable.
Your support truly means a lot to us. Thank you for being part of the fun! We look forward to bringing you even more entertainment and great experiences ahead.
Wishing you lots of luck and happy gaming! 🍀
Best regards,
Rocket Customer Experience Team
No bonuses
No bonuses, and after depositing a decent amount not even a free spin. Shittest app EVER
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Rоckеt Саsіnо
Hi Jen,
We’re sorry to hear you had such a disappointing experience. We understand how frustrating it can feel when expectations around bonuses or rewards aren’t met, especially after making a significant deposit.
Our promotions and free spins are offered based on specific campaign terms, eligibility criteria, and account activity. We also have multiple deposit offers and promotions available that players can opt into when making deposits. We appreciate that this may not have been clear in your case, and your feedback is valuable to us.
We’d love to take a closer look at this for you. Please send us a message at support@casinorocket.com with your concerns so our team can review your experience and assist where possible.
Thank you for taking the time to share your feedback. We’re always working to improve our service and player experience.
Kind regards,
The CasinoRocket Team
Do not trust them
Do not trust them. They stole money. I have recordings of them altering account figures. I have just spent the last 4 weeks being bounced from person to person, or ignored completely. No resolution. No help. No trust.
UPDATE:
Do not trust their replies below. It has now been almost two months. They have done nothing but continue to ignore me completely. They even close the chat whenever I try to follow up. There is no other way to contact them. Their registered address is not real as I sent a legal letter of demand via registered post.
Update:
They returned my profile to its diamond VIP status which proves they did in fact previously alter it as I had stated.
As expected, they have not continued to return any of the benefits they were stolen. They still owe $750 cash and of course, to no surprise, no one will respond or answer my questions. They just repeat themselves, make false promises or simply refuse to communicate at all. I have all of the chats and interactions recorded. Over the last few months, not only did they now admit to doctoring my account and data, but they then even failed to fix it and instead have just continued to ignore me.
I will once again be making a legal complaint. I will also share all of the communications I have had with them. It is almost unbelievable that they are comfortable with their behaviour being posted publicly.
Update 16/06/26:
They still have not replied to me, or followed up on anything so they must be happy for legal proceedings.
They must not care about and criminal proceedings as they are not even trying to hide their actions now. Not only have they ripped me off, altered gaming accounts (admitted In their replies below,) but now they have once again altered my account and then trying to coerce and gas light me that nothing has happened. Even though it’s literally written below by them. I cannot believe that they have done it again to me.
Please do NOT give them any of your money! They are criminals ( and not nice ones). They will just scam you and ignore you…if you are lucky.
I will add a link if I can, to all of the transcripts and emails that have been posted publicly. They don’t even seem bothered by everyone knowing what they are up to.
Also surprise surprise, their registered address where I sent registered court documents, is not real.
*****UPDATE 24/08/26********
As you can see below, they removed all of their previous responses to this review. They then completely changed their story after deleting their admission of doctoring my account .
Trust Pilot will not provide the data of their comments prior to them being deleted. Trust Pilot also completely ignored the case raised against the casino's profile on here.
The email chains still confirm the facts and the change in false narrative by Rocket Casino. To date, my account was altered one more time. They acknowledged this in writing but still deny it happening which leaves me flabbergasted (they obviously act without being informed or communicating to each other the details of the situation). For several weeks, no one would reply to me at all.
The act of them removing their comments from this page and completely altering their narrative in their current reply to this review, at least shows one person is finally paying attention and trying to cover their tracks. Unfortunately for them, their previous responses and admissions of guilt are archived in my notification emails, and also were captured in cache storage.
A subpoena is been being issued to Trust Pilot to provide the data logs of the deleted comments, and to also account for why they would not provide me the data from my account, and why the ignored the complaint against the casino based on the ethical guidelines Trust Pilot promotes.
25. April 2026
Bewertung ohne vorherige Einladung
Antwort von Rоckеt Саsіnо
Hi Lachlan,
We are genuinely sorry to see that you continue to feel so frustrated and let down by your experience. We understand that, after such a prolonged situation, receiving a response that does not directly address every concern you have raised can understandably be disappointing.
We acknowledge that your account was previously reviewed and that an issue affecting your account tier was identified and subsequently addressed. We also recognise that this situation has clearly left you with serious concerns about your account and your experience with Rocket Casino.
As your review includes account-specific information and a number of serious allegations, we are unfortunately unable to discuss or verify the details publicly. These matters require the appropriate review of your individual account and communications, which cannot be responsibly addressed within a public review.
Please be assured that we do take the concerns you have raised seriously. Our intention is not to dismiss your experience, but to ensure that any outstanding matters are handled appropriately and with the care they deserve.
Kind regards,
The Rocket Casino Team
Kasyno Rocket oferuje gry premium z…
Kasyno Rocket oferuje gry premium z róznorodnymi slotami, solidnym bezpieczeństwem, hojnymi bonusami, przyjaznym użytkownikowi designem i pomocną obsługą. Czekają na Ciebie szybkie wypłaty i ekscytująca gra. kasyno, zawsze wypłaca, nigdy nie miałem żadnych problemów, bonusy są świetne, a personel jest naprawdę pomocna!!szybko reagują i zawsze pomagają rozwiązać problem.
Na
szczęście Nie mam żadnych zastrzeżeń do tego kasyna. Nie mam z nim żadnych złych doświadczeń. Jedyną rzeczą, która może być niewygodna, jest to, że bonusów nie można obstawiać na niektórych slotach.Moglo być więcej darmowych bonusów 😆Pozdrawiam!!
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Rоckеt Саsіnо
Hey there!
Thank you so much for taking the time to share such a detailed and positive review it really means a lot to us! We're thrilled to hear that you've been enjoying the games, fast payouts, and overall experience. It’s especially great to know our support team has been able to assist you quickly and effectively.
We also appreciate your honest feedback about the bonus restrictions and your wish for more free bonuses that’s definitely something we’ll keep in mind as we continue to improve and bring even more value your way
Just to add, each bonus is assigned to certain games or slots, so it can only be wagered on those specific games. This helps us keep things fair and ensures the bonus works as intended.
Thanks again for being part of the community, and we hope to keep the good experiences coming. Cheers and best of luck in your games!
Antwort von Rоckеt Саsіnо
Hello Paigii,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you’re enjoying the site and taking full advantage of our bonuses—that’s exactly what we love to see. Creating a fun, rewarding, and seamless experience for our players is always our top priority.
Your kind words truly mean a lot to us, and we can’t wait to keep bringing you even more exciting offers and great moments.
Wishing you plenty of luck and enjoyment ahead!
Warm regards,
Rocket Customer Experience Team
J’ai gagné une certaine somme d’argent…
J’ai gagné une certaine somme d’argent depuis 3 semaines qd on veut retirer l’argent afin de le mettre sur son compte perso on reçoit un mail de confirmation et le lendemain on un autre mail signalant que ce n’est pas possible. Après avoir contacté le service client, on me répond que c’est un problème avec leur fournisseur et qui ne savent pas comment le résoudre!!!! Très étonné tout de même. Je pense que le fait d’attendre engendre de l’argent pour eux et ensuite vous rejouer et l’argent gagné est perdu!!!
Ce n’est pas digne d’un site sérieux vraiment déçu
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Rоckеt Саsіnо
Hi Florence,
Thank you for taking the time to share your experience. I’m really sorry to hear about the frustration you’ve encountered with your withdrawal. I completely understand how disappointing this must feel, especially after having successfully won funds.
This is certainly not the experience we want for our customers, and we would truly appreciate the opportunity to turn this around for you. Sometimes, withdrawals can take a bit longer than expected due to the necessary security and verification checks we have in place to ensure all transactions are safe and compliant. That said, the situation you’ve described doesn’t sound right, and we’d like to investigate it further for you.
Could you please reply to your Trustpilot notification email with your account details? Our team would love to take a closer look at your case and work towards resolving this as quickly as possible.
Update: We haven’t heard back from you just yet, but we’d still really like to help and look into this for you. Whenever you’re ready, please feel free to share your details via Trustpilot so we can investigate and assist further.
We appreciate your patience and hope to restore your confidence in our service.
Kind regards,
The CasinoRocket Team
Do not trust this casino. They will try anything to keep your money..
Oh my goodness. Please stay clear of this Casino, they will try everything in their power to reject your withdrawals. From saying that I have used the wrong platform to take out my winnings or the account numbers are wrong, of which have never changed, then all of a sudden requesting my deposit account, of which was completely irrelevant because I don’t use that account to withdraw into. Then one of the latest ones was a technical issue., then the one after that was the fact that I hadn’t played my deposit through three times.
That was a joke in itself because I did increments of deposits, finally won my money back and decided to take it out. They’re utter lies and I do not trust this casino one bit.. almost every single withdrawal has been rejected. I was very fortunate to win a decent sized progressive jackpot at one stage, of which they claim on their withdrawal small print section. that they will pay out all progressive jackpots straight away. Well, they did not. They made me wait for days and days and days to make small withdrawals and told me because it wasn’t a progressive jackpot.. I took a snapshot of the actual progressive jackpot to prove their lies. That meant nothing to them..and did not action my queries or request appropriately.
I think they’re obviously onto something illegal and they haven’t actually got the money. They’re doing some type of money laundering. I don’t know, but I feel something bad is going on in that casino to the point that they probably don’t have enough funds and they’re trying to make money on our winnings anyway they see fit.
I am totally disgusted. I have spent so much money in this damn casino because as they know all gamblers are addicted to some form and they are hoping that you will spend the money that they reject.
Do not trust this casino please go elsewhere for your own good.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Rоckеt Саsіnо
Hi Nedda,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and the frustration this situation has caused. This is certainly not the experience we want any of our players to have, and I completely understand how concerning repeated withdrawal issues can feel.
We take feedback like this very seriously and would genuinely appreciate the opportunity to look into your case further to better understand what may have happened. Our goal is always to ensure that processes such as withdrawals are handled as smoothly and transparently as possible, so it’s disappointing to hear that this has not been your experience.
I would really like the chance to review your request and see what we can do to help turn this situation around for you. If you’re open to it, please reach out to us directly at support@casinorocket.com so that we can investigate this matter thoroughly and assist you as soon as possible.
Alternatively, you’re welcome to reply directly to the Trustpilot request with your account details, and we’ll be happy to take a closer look for you
Again, I’m very sorry for the experience you’ve had and appreciate you bringing this to our attention. We hope to have the opportunity to restore your confidence in us.
Update:
Thank you so much for getting back to us and for providing your credentials. I truly appreciate your time and patience. I’ve taken a careful look at your account, and I’m really sorry for the frustration and inconvenience you’ve experienced with your withdrawals. I completely understand how concerning that must have been.
I can see that some of your withdrawals have been successfully approved, and they should have reached you by now. Congrats on your winnings! 🥳
I’d also like to gently mention that our relevant team may request proof of payment for any account used to make a deposit, as part of our standard verification process.
Thank you again for sharing your experience with us. It truly helps us improve. We’re here to support you, and I sincerely hope your future withdrawals go through smoothly without any issues. Please don’t hesitate to reach out if you need anything further.
Kind regards,
The CasinoRocket Team
This is a scam casino
This is a scam casino, haven't had one successful withdrawal ever! They are getting sloppy and can't remember their own lies lol I've been apologized to so many times The word has lost all meaning from them lol. They give false information about withdrawal timeframes, their emails from VIP managers regarding withdrawal issues have key words spelt wrong like instead of typing 'bank transfer withdrawal ' they will have spelt it like 'bant transfer' they apologize the assure that the issue is fixed then something else happens, never contact you when they say, support staff make up things that are not in the terms and conditions, lie about processing requests, each staff member gives different answers to the same question. Withdrawals say instant but 3 days later and haven't even got my withdrawal request processed. VIP managers asking for more Kyc documents and says that's the issue even though I have updated my Kyc documents more than twice in the last year.. you'd think a VIP manager would check your account to see if Kyc documents are on the account and verified before asking for more identification information.. whoops! Bloody scammers and bad at it too. They steal your money and trying to phish for personal information. Lying pigs..
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Rоckеt Саsіnо
Hello, Michael.
Thank you for sharing your feedback. We’re genuinely sorry to read about your experience and the frustration you’ve described.
We take allegations regarding withdrawals, communication inconsistencies, and KYC procedures very seriously. Please be assured that withdrawals are processed in accordance with our Terms & Conditions, internal security procedures, and verification requirements. These measures are in place to protect both our players and the integrity of the platform.
We also appreciate your comments regarding the VIP Account Manager communication. Your feedback will be reviewed internally, as maintaining clear, professional, and accurate communication is extremely important to us.
At this time, we are unable to identify your account based on this review alone. In order to properly verify the information and investigate your concerns in detail, we kindly ask that you provide your full name and registered email address by contacting us directly. Once received, our team will review your case thoroughly and respond to you via email with specific information regarding your withdrawals and verification status.
We are committed to operating in a fair and transparent manner, and we would welcome the opportunity to clarify the situation and address your concerns properly.
Kind regards,
Casino Rocket's Customer Experience Team
Great been playing for a while games…
Great been playing for a while games are fun l have had few good wins l don't like pop up to deposit soon as my credits are low it wood be good if withdrawals was more quicker like same day
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Rоckеt Саsіnо
Hi Irene,
Thank you so much for your review! We’re really happy to hear that you’ve been enjoying the games and that you’ve had some nice wins along the way — that’s always great to see.
We also really appreciate you sharing your honest feedback. We understand how pop-up deposit reminders can feel distracting when you’re focused on playing, and your comment has been noted. Regarding withdrawals, we completely understand the desire for same-day processing, and we’re always working on improving our systems to make payouts as quick and smooth as possible while still meeting security and verification requirements.
Thank you again for playing with us and for taking the time to share your experience. Your feedback truly helps us improve, and we look forward to many more enjoyable sessions with you.
Kind Regards
The Casinorocket Team
I DO NOT RECOMMEND THIS SITE!!
I DO NOT RECOMMEND THIS SITE!!! it makes withdrawals drag with their excuses and the delays they make it almost impossible.
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Rоckеt Саsіnо
Hello Dave,
Thank you for sharing your feedback. We’re truly sorry to hear that your withdrawal experience felt frustrating, and we completely understand how important it is to receive your winnings without unnecessary stress.
First of all, congratulations on your winnings, that’s always great to see! 🎉
Regarding withdrawals, please note that we have a standard verification process in place. In most cases, accounts must be fully verified before withdrawals can be processed. These checks are required for security and regulatory reasons to protect both our players and the platform. While we understand that verification steps can sometimes feel like delays, they are necessary to ensure safe and secure transactions.
That said, we sincerely apologize if the process took longer than expected in your case. This is certainly not the experience we aim to provide.
We have sent a request via Trustpilot asking for your credentials so we can properly identify your account and review your case. You should receive a separate email directly from Trustpilot requesting this information through their secure system. Please note that this process is private, and your details will not be visible publicly.
Once we are able to review your account, we will gladly look into this matter and ensure it is handled appropriately.
Update: We’re still waiting to receive the requested details so we can review this properly. Whenever you’re ready to share them, we’ll be happy to look into your case and assist further.
Thank you again for your feedback.
The CasinoRocket Team
Maybe I'm just shit for luck
Maybe I'm just shit for luck, as didn't get any decent win. I didn't like how it kept trying to get me to deposit once I didn't have enough to continue betting at the amount I was. As the game could be played at a lower bet but it wouldn't let me back onto the game without depositing.
18. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Rоckеt Саsіnо
Hello, Rachel!
We totally get how frustrating that can be! Losing streaks are never fun, and we’re sorry it felt annoying when the game wouldn’t let you continue at a lower bet without topping up. Your feedback really helps us understand the player experience, and we’ll keep it in mind as we look to improve things. Hopefully next time luck swings your way, and the game feels smoother and more enjoyable for you!
Warm regards,
RocketCasino Team
I like that pays out right away don't …
I like that pays out right away don't have to wait days for my winnings.i also like the games they offer . And I also\nLike their support and they're chat rooms .
1. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Rоckеt Саsіnо
Hi Mike,
Thank you so much for sharing your awesome feedback! We’re delighted to hear that you’re enjoying our fast payouts — we understand the importance of receiving your winnings quickly without unnecessary delays. It’s also great to know that you’re having fun with the variety of games we offer, as we’re always working to bring exciting and engaging options to our players.
We’re especially glad to hear that our support team and chat rooms stood out to you. Creating a friendly, helpful, and interactive environment is a key focus for us, so your feedback truly means a great deal to the entire team.
Thank you again for sharing your experience and for choosing us. We look forward to welcoming you back for many more great sessions, smooth payouts, and enjoyable moments!
Warm Regards
The CasinoRocket Team
What I liked most is that I never felt…
What I liked most is that I never felt lost on the site. Everything is laid out in a way that actually makes sense. I did get slightly irritated waiting for my bonus to be credited, but once it arrived, I had a good run and a good time.
29. November 2025
Bewertung ohne vorherige Einladung
Antwort von Rоckеt Саsіnо
Hi Jasmine,
Thank you so much for your thoughtful review! We're really happy to hear that you found the site easy to navigate. That’s exactly what we aim for.
We appreciate your patience regarding the bonus credit and understand how delays can be frustrating. We’re glad everything was sorted and that you ended up having a great time once it arrived.
If you ever need anything or have suggestions for how we can improve, we’re always here to help. Thanks again for sharing your experience!
Kind Regards,
The CasinoRocket Team
I was a bit skeptical
I was a bit skeptical, but my $30 on Gates of Olympus turned into $120 so fast I literally said “no way” out loud. Money was in my PayPal the next day, no drama at all.
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von Rоckеt Саsіnо
Hi Noor,
Thank you for sharing your experience with us! We’re glad to hear that everything went smoothly and that your withdrawal was processed without any issues.
If you ever have questions or need assistance in the future, our support team is always here to help. We truly appreciate you taking the time to leave a review!
Kind Regards,
The CasinoRocket Team
Tres bonne expérience je recommande ce…
Tres bonne expérience je recommande ce casino online
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von Rоckеt Саsіnо
Hi Cysou!
First of all, our apologies for responding in English.
Thank you so much for your wonderful 5-star review — we’re truly happy to hear that you had a very good experience with us and that you would recommend our online casino. Feedback like yours motivates us to keep improving and delivering the best possible service.
We’re grateful to have you with us and wish you lots of good luck with your future gameplay! 🍀✨
Warm regards,
Customer Experience Team
What I like here is the reliability
What I like here is the reliability — no random crashes or balance glitches. The only thing that could be improved is having more weekly promotions for regular players.
15. November 2025
Bewertung ohne vorherige Einladung
Antwort von Rоckеt Саsіnо
Hi Leon,
Thanks for the great feedback! We’re happy to hear you enjoy the reliability and smooth performance. We appreciate your suggestion about adding more weekly promotions — it’s valuable input, and we’ll definitely keep it in mind as we expand our offers for regular players.
Warm regards,
Rocket Casino Team
My experience here has been pretty…
My experience here has been pretty smooth so far. The game selection is huge, and everything loads quickly. I reached out to support about a missing reward, and they fixed it within minutes. Only wish the VIP perks were a bit easier to unlock.
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von Rоckеt Саsіnо
Hello Rami,
Thank you so much for sharing your experience with us. We’re really glad to hear that everything has been running smoothly for you. It’s also great to know that our support team was able to resolve your missing reward within minutes.
We truly appreciate your feedback regarding the VIP perks. I will share your feedback with the relevant department. Comments like yours help us understand what our players would like to see more of.
If you ever have questions or need any assistance, please feel free to let us know. We’re always here to help.
Thank you again for your kind words and for being with us!
Warm regards,
The Rocket Casino
The games are fun and the interface is…
The games are fun and the interface is really easy to use. The only issue I had was a slight delay in receiving my cashback, but support handled it quickly and politely. Definitely one of the better platforms out there.
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von Rоckеt Саsіnо
Hi Ruben,
Thank you for taking the time to share your experience—we truly appreciate it!
We’re very happy to hear that you enjoy our games and find the interface easy to use. Your positive feedback means a lot to us.
Regarding the slight delay with your cashback, thank you for your patience. We’re glad our support team was able to resolve it quickly and politely. We always aim to provide fast and helpful assistance.
If you ever have any questions or need help in the future, please don’t hesitate to contact us. We’re here for you anytime.
Wishing you a wonderful day and the best of luck in your games!
Warm regards,
The Rocket Casino
Excellent experience
Excellent experience. The games load fast, and everything works without glitches. I had a question about my bonus, and support answered within minutes. Withdrawals were processed the same day — very impressive!
8. November 2025
Bewertung ohne vorherige Einladung
Antwort von Rоckеt Саsіnо
Dear Maribeth,
Thank you so much for taking the time to share your positive experience with us!
We’re happy to hear that you enjoyed smooth gameplay, received quick assistance from our support team, and that your withdrawal was processed promptly—that’s exactly the experience we aim to deliver to all our players.
Your feedback truly means a lot to us, and it motivates our team to keep improving every day.
If you ever have more questions or suggestions, please don’t hesitate to reach out. We’re always happy to help.
Wishing you the best of luck and plenty of fun in your next games!
Warm regards,
The Rocket Casino
So far. So good
Just registered I will let you knowp
20. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rоckеt Саsіnо
Hi Lisa,
Thank you for letting us know you’ve registered. I noticed you gave a 2-star rating, and I’d love to understand what happened so we can investigate and improve your experience.
Update: I just wanted to follow up to see how everything is going with your account and experience at Rocket Casino. If you’ve encountered any issues or have any feedback, we’d be happy to help.
Could you please provide your full name and the email associated with your account? If you encounter any issues, our live chat is available 24/7 and our team will be happy to assist you right away.
Warm regards,
Yudith from Customer Experience Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.