Dangerous product almost causing a house fire, 20 days later still unresolved and only offering to replace a plug, nevermind the damage caused! Give timelines they don’t stick to and little customer... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I decided to replace the cartridge in my leaking mixer tap. I removed the said cartridge and took it to several specialist plumbing suppliers, all of whom were unable to help, as they did not have the... Mehr ansehen
I cannot praise this company highly enough. I had an issue with my induction hob, the help desk person was a dream to speak with and promptly arranged for an engineer to visit. The engineer c... Mehr ansehen
Unternehmen hat geantwortet
There wasn’t any argument over the warranty, CDA communications was excellent . The engineer rang to give an ETA , arrived on time, was sociable and fixed the appliance in quick time. Couldn’t ask for... Mehr ansehen
Unternehmensdetails
Über The CDA Group Ltd.
Vom Unternehmen geschrieben
British heritage since 1991
Founded in Nottinghamshire, England in 1991, CDA have built a reputation for affordable, stylish, ingenious and award-winning kitchen appliances that consistently deliver great results. Our British heritage remains strong with a Nottinghamshire head office and a local workforce.
Customer care
We have our very own UK based Customer Care team at our Nottinghamshire head office, made up of highly knowledgeable and experience people on hand 6 days a week to support you throughout the lifetime of your product. We are proud that our service teams pursue continuous improvement, with independent reviews from genuine customers closely monitored and feedback actioned, with the goal of always delighting you, our customer.
Ingenious products
CDA products are designed and tested by a team of some of the UK’s most experienced appliance experts, drawing inspiration from around the world to create products exclusively for British and Irish kitchens.
Quality and warranty
Our products are subject to stringent quality controls with our on-site testing laboratory ensuring only safe, reliable products are brought to market. This confidence in quality is backed by our free 5 year parts and 2 year labour warranty to give you complete peace of mind.
Kontaktinformationen
The CDA Bulding, Harby Road, Langar, Nottinghamshire, NG13 9HY, Vereinigtes Königreich
- 01949 862012
- customer.care@cda.co.uk
- cda.co.uk
4,1
Gut
6520 Bewertungen
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Das haben sich andere Leute angesehen
Mick the hero…
Mick did a great job superb rescued the sock that got stuck in the filter and gave tips on how to svoid further occurences. Ticket no 17135
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von The CDA Group Ltd.
Good Morning.
Thanks for leaving us such a wonderful review!
We're glad Mick was able to help you and he really appreciates your kind words.
Communication good and arrived on time…
Communication good and arrived on time and undamaged
14. April 2026
Antwort von The CDA Group Ltd.
Good Morning Mrs Warman,
Thanks for leaving us such a lovely review.
I'm delighted to hear you were impressed with our service.
Antwort von The CDA Group Ltd.
Good Morning,
Thank you for leaving such a lovely review, our case handler Nicola will be delighted with your comments.
We're really glad we were able to help.
Engineer arrived on time and wa very…
Engineer arrived on time and wa very polite and helpful.
13. April 2026
Antwort von The CDA Group Ltd.
Good Morning Christine,
Thank you for the 5 star review. We’re so glad to hear that you have had a great experience with us.
Efficient and quick - good communication
Prompt response. Good communication, efficient service. Job done!
8. April 2026
Antwort von The CDA Group Ltd.
Good Morning,
Thank you for leaving us such a positive review, we really do appreciate it.
repair new faulty extractor
New extractor delivered faulty (after previous engineer visit), engineer came to fix but unable to. Product no longer available after being installed a year ago.
20. März 2026
Antwort von The CDA Group Ltd.
Good Morning,
We are sorry to hear about some of the issues you've experienced with your CDA Extractor fan.
I can see a alternative model has since been sent to Pathfinder along with a extra chimney section for them to install.
If you wish to discuss this further please do contact us directly on 01949862012.
Thank you for your patience & taking the time by leaving us your review.
Great service
Great service, on time, identified issue straight away, part fitted quickly and Oven working great again thanks Danny
9. April 2026
Antwort von The CDA Group Ltd.
Good Morning Sam,
Thank you for leaving a 5 star review, its wonderful to hear of the excellent service provided by our engineer Danny.
Service was fantastic
Service was fantastic, very polite and accommodating, quick fix on oven and is working as good as new. Very friendly service, would recommend 10/10
10. April 2026
Antwort von The CDA Group Ltd.
Good Morning,
Thank you for your feedback & 5 * rating.
Your comments have been passed over to the team, I know they will be delighted with your comments.
Antwort von The CDA Group Ltd.
Good Morning,
We appreciate the feedback, thank you.
We're delighted you were impressed with our engineer and we value your input greatly.
The CDA Experience
The whole process , from reporting the issue to the engineer arriving to rectify it , communication from CDA was second to none , I was informed every step of the way , the engineer was brilliant, professional, and knowledgeable
The whole experience was brilliant , thank you
9. April 2026
Antwort von The CDA Group Ltd.
Hi David,
Thank you so much for your post and sharing your positive experience of CDA. Katie your Case Handler and Graham your engineer will both be thrilled.
Quick to respond and resolve the issue
Quick to respond and resolve the issue. No issues with the company
Staff were friendly, professional and helpful. They gave a call before to say they would be half an hour.
An excellent service!
9. April 2026
Antwort von The CDA Group Ltd.
Good Afternoon Mrs Towler,
Thank you for taking the time to share your experience with CDA with us and for your lovely feedback.
Great ser vice from phoneing cda to…
Great ser vice from phoneing cda to letting me know when the engineer was on is way i would give them 10/10
30. März 2026
Antwort von The CDA Group Ltd.
Good Afternoon Denise,
Thank you for your post. Heather your Case Handler and Graham the Engineer that looked after you will be so happy with your feedback.
Had a problem with my CDA oven in one…
Had a problem with my CDA oven in one of our holiday cottages , rang the helpline and Olivia ( Liv) was on the ball and emailed me with instructions sent in 10 mins. Followed up with a telecon with Chloe who talked me throught it all. Factory reset required and implemented with their help....marvellous. Thank you and cottage back up and running. This is customer service as it should be 👍
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von The CDA Group Ltd.
Hi Stephen,
I have passed your compliments onto Liv and Choe both of whom will be so pleased with your comments.
Appalling service.
Appalling service.
Fault and exact details of problem reported in mid Feb. Reference 701204
Engineer booked initially on dates I specifically informed were not not possible.
Rebooked appointment 23/3 and engineer arrived with incorrect part which has been left with me.
Zero contact since that appointment despite two calls to chase.
I’m totally in the dark regarding what is happening.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von The CDA Group Ltd.
Good Afternoon Simon,
I am so sorry for the terrible service you have experienced with us. We do not have a CDA engineer currently in your area so we have been working with one of our Service Partners which should be seemless. I can see your Case Handler has been chasing them for an update and he will come back to you asap. I will be taking this up with our Service Partner aswell to understand what has happenend and to review.
The engineer who visited to deal with a…
The engineer who visited to deal with a problem was very good - professional and friendly.
7. April 2026
Antwort von The CDA Group Ltd.
Good Afternoon,
Thank you for your feedback Kevin will be delighted.
Our washing machine is leaking
Our washing machine is leaking. Firstly making lots of foam, and after water and foam all over the kitchen.
Booked engineer, he came looked into machine said there is nothing wrong. At least he was not able to see, I showed him pictures that it was heavy leak from everywhere. He said he does not have time to wait for full cycle of the washing machine. And advised me to change washing pods to powder.
And we paid £150 (or smth like this) for this advise. Machine is still leaking.
Honestly, easier to buy new washing machine than pay for such poor service.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von The CDA Group Ltd.
Good Morning Mariana,
Thank you for your feedback, your comments are very much appreciated and they will be fed back accordingly.
I can see our engineer did advise regarding the detergent pods & cleaning process. However if this has not resolved the issue please do contact us directly on 01949862012 & we will be happy to re-attend.
Excellent service from start to finish😎
7. April 2026
Antwort von The CDA Group Ltd.
Thank you so much for your feedback.
Very helpful and the part was delivered…
Very helpful and the part was delivered within the time stated. Would not hesitate to contact again if needed.
7. April 2026
Antwort von The CDA Group Ltd.
Good Afternoon Sheila,
Thank you for your feedback I will pass your compliments onto our parts team.
I was giving clear instructions.
2. April 2026
Antwort von The CDA Group Ltd.
Good Afternoon,
Thank you for your post. I am sorry that your feedback with regards the visit date was not communicated effectively . I have passed your comments onto our planning team to review.
Terrible service. Oven broke within 2 year warranty
Oven broke within 2 year warranty. Took 3 weeks to send someone out. Couldn’t fix it. Sent to ‘technical team’ which will be another week. If they can’t fix it it will month without oven. Terrible service
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von The CDA Group Ltd.
Good Afternoon,
I have just sent you a request for further information so I can look into the issues you have raised as a priority.
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