I have been living in Bridgewater House in Ashford Kent. We had an amazing concierge called Hayley. She was so helpful she dealt with my requests and/or questions quickly and efficiently going the ext... Mehr ansehen
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The Concierge Team at Ashford, Victoria Point, Kent were fantastic. Hayley provided help and support whenever you needed it, she has been super supportive and the place would not operate the way that... Mehr ansehen
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Had quite a few queries and concerns that needed answering for a while. Came across Humza on site who answered all and provided reassurance. Also followed up with a courtesy email. Thanks Humza
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I don't believe in leaving bad reviews unless all attempts to get an organisation to engage & resolve an issue have failed. This is the case with Centrick's handling of an ongoing leak in our flat in... Mehr ansehen
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ABOUT CENTRICK
Centrick was established in 2005 with one simple goal; to deliver a better, more accessible and more efficient service than that offered by other property management companies in the market.
Centrick’s growing full-service property solutions help individuals and businesses achieve the results they need from both residential and commercial property.
We’re partners, consultants, trusted advisors and we’re with you every step of the way.
We understand just what it takes to deliver a truly 360-degree service, that’s why our teams work tirelessly to support owners, investors and developers across residential and commercial sales and lettings, build to rent and asset management portfolios and of course why our building and estate management team are trusted by the UK’s brightest businesses
Kontaktinformationen
The Exchange 19 Newhall Street, B3 3PJ, Birmingham, Vereinigtes Königreich
- 0333 012 4125
- customerservice@centrick.co.uk
- centrick.co.uk
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Zero communication following a crime – Unresolved security failures at Lordswood Road
Zero communication following a crime – Unresolved security failures at Lordswood Road
We recently experienced an e-bike theft from the communal bike store after the security gate was forcibly compromised. Despite formally reporting this and providing a police crime reference number, our building manager has completely ignored our emails and provided zero communication regarding our urgent requests to archive the CCTV footage for West Midlands Police.
Leaving tenants in the dark while time-sensitive police evidence risks being overwritten is unacceptable. As seen in many other 1-star reviews on Google and Trustpilot regarding Centrick's management, security vulnerabilities are a recurring pattern—our main vehicle access gate was previously left broken for months, leaving the entire property exposed.
Ignoring residents and failing to assist law enforcement after a security breach shows a complete lack of duty of care. Senior management needs to intervene immediately.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi J Yam,
We are sorry to hear of your experience and understand your frustration regarding the communication you have received following this incident.
We recognise the importance of responding promptly to residents, particularly where a crime has been reported and there are concerns regarding time-sensitive evidence. We are disappointed to learn that you feel unsupported during this process.
As we cannot verify the details of your case from this review alone, we would welcome the opportunity to investigate your concerns further. Please contact us directly with your property details so that we can review the communication history and ensure the matter has been escalated to the appropriate team.
Thank you for taking the time to share your feedback. We take comments regarding resident safety and service standards seriously and will use them to help improve our service.
Kind regards,
Centrick
Recently need to update the vehicle…
Recently need to update the vehicle information. Haider Hussainh responded really quickly. It is very helpful.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Yang,
Thank you so much for your 5-star review!
We’re delighted to hear that Haider was able to assist you quickly with updating your vehicle information. We’ll be sure to pass your kind feedback on to him.
Thank you for taking the time to share your positive experience with us - it’s greatly appreciated!
Kind regards,
Centrick
Extremely concerning security failures and unresponsive management at Lordswood Road
Following a break-in where the bike store security gate was compromised and an e-bike stolen (Police Crime Ref allocated), building management has failed to respond to urgent requests to archive and provide CCTV footage for West Midlands Police.
This security failure is not an isolated incident. The main vehicular parking gate was previously left broken for months, repeatedly compromising resident safety and building security.
Ignoring police evidence requests while recurring security vulnerabilities go unresolved is unacceptable. Urgent intervention from senior Centrick management is needed to secure this footage before it is overwritten.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Nonantzin,
We are sorry to read of your concerns following this incident and appreciate how distressing a theft can be for those affected.
The safety and security of residents is something we take very seriously, and we understand the importance of preserving any relevant information that may assist a police investigation. We are disappointed to hear that you feel your communications have not been responded to in a timely manner.
As we are unable to discuss specific cases publicly, we would encourage you to contact us directly with your property details so that we can review the status of your concerns, including any requests relating to CCTV footage and communication with the relevant teams.
We appreciate you bringing this matter to our attention and will ensure your feedback is shared with senior management for review.
Kind regards,
Centrick
I have moved into liberty place…
I have moved into liberty place recently and Sufyaan at the desk helpful and kind person. Alway be respectfully for us and try to do there best. Highly recommend.
9. August 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Kashyapa,
Thank you for your lovely review! We're pleased to hear that Sufyaan provided great service and positive experience. We will be sure to pass on your kind words. Your feedback is greatly appreciated.
Many thanks,
Centrick
Avoid Centrick like a plague
Avoid Centrick like a plague! If there was a way to give them a zero star, I would have done that. They only care about taking your money and not your general wellbeing or that of the property.
I had initially given a review about how they collect bills inclusive rents but fail to provide services associated with the rents like internet (the internet in the property stopped working for almost 3 months now).
As usual, they pretended to care by responding to the review and asked for my details so they can investigate - I wonder what investigation is needed for a breech of contract so glaring. It’s been about 3 weeks now since their response to my last review yet no information and still no internet in the apartment where I pay a bills inclusive payment.
I am pretty sure they would respond again with same story telling me they would investigate the issue.
Well it’s okay, I will eventually resort to taking the internet bill out of the monthly rent.
Again, avoid them like a plague.
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Tony,
We’re sorry to read that you’ve had this experience and, in particular, that you have been without internet for such an extended period. We fully appreciate how frustrating and disruptive this must have been, especially where internet is included as part of your bills-inclusive arrangement.
We’re also sorry that you feel our previous response did not lead to the progress or communication you were expecting. We take feedback of this nature seriously, and we certainly do not want any resident to feel that their concerns are being overlooked.
We would like the opportunity to review this with the relevant team and understand what has happened, including the current status of the internet service and the communication you have received to date. Please could you respond to our request for your details, or contact us directly with your property details, so that we can investigate this further and work towards a resolution.
We appreciate you bringing this to our attention and apologise for the frustration caused.
Kind regards,
Centrick
Katy Fallon
Katy Fallon, you have been exceptional today, thank you so much for your kind assistance and helpfulness. ⭐️⭐️⭐️⭐️⭐️⭐️ 6 stars 🤩
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Joanne,
Thank you so much for your wonderful review! We're delighted to hear that Katy provided such exceptional service and made a positive difference to your experience. We will be sure to pass on your kind words and impressive six-star rating to her. Your feedback is greatly appreciated and will mean a lot to Katy and the team.
Many thanks,
Centrick
It was pleasure to stay at the Saxons
It was pleasure to stay at the Saxons. One of the safest place to be in Leicester. Team is amazing and always there to help us when needed (Charlotte). Really appreciate your support and help.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Ritesh,
Thank you for taking the time to leave us a review. We're pleased to hear the positive feedback regarding The Saxons. We'll be sure to pass on your kind comments to Charlotte and the team - feedback like this is always appreciated.
Thank you for your continued support.
Kind regards,
Centrick
Living at Liberty Place a few years…
Living at Liberty Place a few years now... New team member Sufyaan has been a really great addition. Very helpful and reliable.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi MG,
Thank you for taking the time to leave us a review. We're pleased to hear that Sufyaan is a great addition to the team. We'll be sure to pass on your kind comments to them - feedback like this is always appreciated.
Thank you for your continued support.
Kind regards,
Centrick
Been living here for a few years now…
Been living here for a few years now and it's got a great on site team. Special praise to Sufyaan.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Mr Sam Flint,
Thank you for taking the time to leave us a review. We're pleased to hear that Sufyaan and the team are helpful. We'll be sure to pass on your kind comments to them - feedback like this is always appreciated.
Thank you for your continued support.
Kind regards,
Centrick
Visited site today and found Saf very…
Visited site today and found Saf very helpful and accommodating
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Jack,
Thank you for taking the time to leave us a review. We're pleased to hear that Saf is helpful and accommodating. We'll be sure to pass on your kind comments to him - feedback like this is always appreciated.
Thank you for your continued support.
Kind regards,
Centrick
Sufyaan at liberty Place was a great…
Sufyaan at liberty Place was a great help with assisting me around the building. And helped out a lot with the parking. He's a top guy.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Paul,
Thank you for taking the time to leave us a review. We're delighted to hear that Sufyaan went out of his way to assist you and provided the great service you've come to expect. We'll be sure to pass on your kind comments to him - feedback like this is always appreciated.
Thank you for your continued support.
Kind regards,
Centrick
I just moved out of Victoria Point in Ashford
I just moved out of Victoria Point in Ashford after 2 years there and was amazed how helpful our building manager Hayley Mears has been!
She was of great help both during my moving in and out and throughout. She is always kind and the residents are very blessed to have her.
Thank you,
Jeno
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Jeno,
Thank you very much for your positive feedback about Hayley.
We are delighted to hear she has provided great help.
We will pass on the lovely comments to her.
Kind Regards,
Centrick
Sufyaan always helpful and attenive…
Sufyaan always helpful and attenive whem i have visit
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi P,
Thank you for taking the time to leave us a review. We're delighted to hear that Sufyaan is helpful and attentive and provided great service. We'll be sure to pass on your kind comments to him - feedback like this is always appreciated.
Thank you for your continued support.
Kind regards,
Centrick
Thank you for the help with the…
Thank you for the help with the furniture sufyaan. Really appreciate it.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi sebastian,
Thank you for taking the time to leave us a review. We're delighted to hear that Sufyaan went out of his way to assist you and provided the great service you've come to expect. We'll be sure to pass on your kind comments to him - feedback like this is always appreciated.
Thank you for your continued support.
Kind regards,
Centrick
I live at liberty place and had a query…
I live at liberty place and had a query regarding an issue and Humza dealt with it confidentially and resolved my issue. Credit to Centrick
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Abiodun,
Thank you for taking the time to leave us a review. We're pleased to hear that Humza handled your query professionally, respected your confidentiality, and was able to resolve the matter for you. It's great to know you felt supported throughout the process, and we'll be sure to pass your recognition on to Humza and the wider team at Liberty Place.
Kind regards,
Centrick
Saf was really helpful and…
Saf was really helpful and accommodating. Super friendly.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Becky,
Thank you for your lovely feedback. We're delighted to hear that Saf was able to assist you in such a helpful and friendly manner. Providing excellent customer service is something we take great pride in, and it's wonderful to know Saf delivered exactly that. We'll make sure your comments are shared with him.
Kind regards,
Centrick
Tremendous service provided by…
Tremendous service provided by sufyaan. Very great full.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Matthew,
Thank you for leaving such a positive review. We're thrilled to hear that Sufyaan provided you with tremendous service and made a difference to your experience. Your appreciation means a lot, and we'll be sure to pass on your kind comments to him. Thank you for choosing Centrick.
Kind regards,
Centrick
Their charges are uncontrolled
I've just written to this company to seek an explanation of the hike in service charges of over 40% over the past 3 years. They seem to thin they just charge whatever they like .
Id have thought this was pretty clear.
I will send my letter to you as soon as I can
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Mike,
Thank you for sharing your feedback. We understand your concerns regarding service charge increases and appreciate that these can be frustrating. Service charges are carefully budgeted to reflect the costs of maintaining and managing developments, and we aim to be as transparent as possible. We're pleased you've contacted us directly and will ensure your query receives a full review and response from the relevant team.
Kind regards,
Centrick
Ian is amazing as the night conceriege…
Ian is amazing as the night conceriege at Liberty Place. He has been hear for so many years now.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Harry,
Thank you for your wonderful review. We're delighted to hear that Ian continues to make such a positive impression at Liberty Place. His dedication and commitment over the years are greatly valued, and it's fantastic to know his hard work is recognised by residents. We'll be sure to share your kind words with him.
Kind regards,
Centrick
I have been extremely disappointed with…
I have been extremely disappointed with the service provided by this property management company.
There have been numerous burglaries at the property, which has left many residents feeling increasingly concerned about their safety and security. Following a burglary, residents have requested access to the CCTV footage to assist with identifying those responsible and to support the police investigation. Instead of receiving prompt assistance, the company was uncooperative and made the process unnecessarily difficult.
Given the number of security incidents, I would have expected the management company to take a proactive approach to supporting residents and working with the police. Instead, there was poor communication, little sense of urgency, and no apparent willingness to facilitate access to CCTV footage that could have been important to the investigation.
Residents pay significant management fees with the expectation that security issues will be handled professionally. Unfortunately, my experience has been the opposite. The apparent lack of transparency and responsiveness following repeated burglaries has seriously undermined confidence in the management of the property.
I hope the company reviews its security procedures, improves communication with residents, and adopts a more cooperative approach when dealing with CCTV requests following criminal incidents. Until meaningful improvements are made, I cannot recommend their services.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear about your concerns regarding security at your property and appreciate the opportunity to look into the issues you've raised.
As Trustpilot reviews are anonymous, we are unable to identify the development or account associated with your comments from the information provided. To enable us to investigate your concerns fully, including the matters relating to CCTV requests and communication following the reported incidents, please submit your property details through our Trustpilot contact request.
Once we receive your information, a member of the relevant team will review the circumstances and respond directly.
We understand the importance of residents feeling safe and supported in their homes, and we take reports of criminal activity and security concerns seriously. We would welcome the opportunity to investigate the points you have raised and address any outstanding concerns.
Kind regards,
Centrick
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