I have been living in Bridgewater House in Ashford Kent. We had an amazing concierge called Hayley. She was so helpful she dealt with my requests and/or questions quickly and efficiently going the ext... Mehr ansehen
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The Concierge Team at Ashford, Victoria Point, Kent were fantastic. Hayley provided help and support whenever you needed it, she has been super supportive and the place would not operate the way that... Mehr ansehen
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This is about Centrick's management of Woking New Central development. This has been atrocious from start to finish. You'd need a book to write about their shortcomings. Ignoring open tickets and emai... Mehr ansehen
The Conceirge team at Liberty Place is superb! Particular mention must go to Saf who has 'looked after' me for years! I'm slightly disabled and he always hand delivers even the smallest of parcels to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Centrick
Vom Unternehmen geschrieben
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ABOUT CENTRICK
Centrick was established in 2005 with one simple goal; to deliver a better, more accessible and more efficient service than that offered by other property management companies in the market.
Centrick’s growing full-service property solutions help individuals and businesses achieve the results they need from both residential and commercial property.
We’re partners, consultants, trusted advisors and we’re with you every step of the way.
We understand just what it takes to deliver a truly 360-degree service, that’s why our teams work tirelessly to support owners, investors and developers across residential and commercial sales and lettings, build to rent and asset management portfolios and of course why our building and estate management team are trusted by the UK’s brightest businesses
Kontaktinformationen
The Exchange 19 Newhall Street, B3 3PJ, Birmingham, Vereinigtes Königreich
- 0333 012 4125
- customerservice@centrick.co.uk
- centrick.co.uk
4,2
Gut
3881 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I would like to give a big thank you to…
I would like to give a big thank you to Khalid at the Orion for all his help and advice while I stayed at the Orion. A top concierge.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Tahira,
Thank you for taking the time to leave such a positive review.
We are delighted to hear about your experience at Orion and that Khalid was able to provide helpful support and advice throughout your stay. Delivering excellent service is something we take great pride in, and it is wonderful to know that Khalid made such a positive impression.
We will be sure to pass your kind comments on to Khalid and the team. Thank you again for your feedback, and we wish you all the very best for the future.
Kind regards,
Centrick
Just moved out from the Saxons and I…
Just moved out from the Saxons and I just wanted to leave a review on how wonderful it was to reside there, charlotte at the Saxons was absolutely amazing to us and we don’t think we’ll ever find such a lovely persona again in any other properties.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi jervin,
Thank you for taking the time to leave such a lovely review. We are delighted to hear that you enjoyed your time at The Saxons and that Charlotte made such a positive impact on your experience.
Providing excellent customer service and creating a welcoming environment for our residents is incredibly important to us, so it is wonderful to hear that Charlotte went above and beyond. We will be sure to share your kind words with her and the wider team.
We wish you all the very best in your new home and thank you again for your feedback.
Kind regards,
Centrick
Victoria Point, Concierge
I live in Victoria Point, 143 George street, the concierge, Hayley is absolutely amazing, she has been so helpful in any queries or help we need. Always greets us with a friendly face and has a positive energy about her.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Ollie,
Thank you for your kind review. We appreciate you taking the time to share your feedback, and we will certainly pass this on.
Kind Regards,
Centrick
Had a very long waiting time on hold…
Had a very long waiting time on hold for a simple inquiry but when I did finally get through to the employee I spoke with he was helpful and understanding.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Raj,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
Absolute amazing concierge team
Kal and Abdi have been very helpful and made it easier moving into the Orion building. They explained the building better than my agent. Thank you.
7. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Ci,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
As usual incompetent
As usual incompetent . They changed bank account without informing me. Waiting now 2 hours for them to sent me over the new details . Also took nearly an hour for the call to be answered. Day 2 another phone call spoke to James he said he’d send me the details I need . Still no e mail. How can you pay a bill with no bank details. Surely all employees can’t be incompetent
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Janice,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how frustrating it must be when you are trying to make a payment and do not have the correct information available.
We appreciate your concerns regarding the delay in receiving the updated bank details and the difficulty you experienced getting through to the team. We aim to provide clear and timely communication and will take your comments on board.
We would like the opportunity to look into this further and ensure the matter is resolved. Please could you send your property details and any relevant information to customerservice@centrick.co.uk so our team can investigate and respond directly.
Kind regards,
Centrick
Hayley at Victoria Point has always…
Hayley at Victoria Point has always been a great help, especially sorting out any parking issues within the building
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Liz,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
Great service from Mustafaa
Mustafaa helped resolve my finance query quickly and efficiently; he was very responsive and happy to answer any questions I had. Thank you for all of your help Mustafaa! :)
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Sarah,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
Devan is amazing!…
The whole experience was made amazing by Devan Vera. He was incredibly patient, calm, very helpful, understanding and was able to explain elements in an easy to understand way. He also aimed to provide quick resolutions if possible. Thank you Devan for all your help.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Mango,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
Worst management company I've ever…
Worst management company I've ever experienced. Completely useless. Don't answer calls, tickets, emails. Unable to send correct invoices. Never do any repairs, yet their fees raise every year
They should be investigated for fraud.
We at Trinity Court in Margate, kicked them out. We formed an RTM company and took control and slashed our bills by 50%. I encourage anyone under their "management" do the same.
Even now 3 months after we booted them out, they don't have control, yet they still send us invoices.
Completely clueless.
Completely inept.
I look forward to the generic reply. Everything you need is in this message, don't bother asking for more details.
Adam Turner
Trinity Court Margate.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Adam,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate the concerns you have raised regarding communication, invoicing, repairs, and the management of your development.
We take all resident feedback seriously and understand the importance of providing clear communication, accurate information, and an effective service. We would welcome the opportunity to review the matters you have highlighted, including the points raised regarding the transition of management and account queries.
Please could you send your property details and any relevant information to customerservice@centrick.co.uk so our team can investigate this further and ensure the appropriate team reviews your concerns.
Kind regards,
Centrick
Positive reviews are fake...
When I first moved in I received a letter stating i owed money, I paid it straight away. Later I realised it is due by the people before me and requested a refund....I have not heard from the company since, it has now been over a year of emails and phone calls.
Never attend the property and charge for it - they have been taken to court many times and lost i cannot believe they are still allowed to exist!
Given the number of people in my building and the fact every single one hates/has issues with My Centrick I fully believe the reviews on here are manipulated/lies.
16. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Milly,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate the frustration you have expressed regarding the payment query and communication you have received.
We take concerns relating to accounts, charges, and customer service seriously, and we would welcome the opportunity to review the details of your case to understand what has happened and ensure it is looked into appropriately.
Please could you send your property details and any relevant information to customerservice@centrick.co.uk so our team can investigate this further and respond directly.
Many thanks,
Centrick
Avoid my best advice.
I had my worst renting experience with Centrick . The agency failed to fix a broken bed despite the issue being reported 5 months ago , and the heating was not properly dealt with throughout the winter, which made the living conditions very uncomfortable.
Communication was also very poor, as my emails were I had a very disappointing experience. The landlord/agency failed to fix a broken bed despite the issue being reported, and the heating was not properly dealt with throughout the winter, which made the living conditions very uncomfortable.
Communication was also very poor, as my emails were repeatedly ignored or not answered properly. Overall, I felt that repairs and tenant concerns were not taken seriously. I would not recommend them based on my experience.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Ahmed,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate how frustrating it must have been to feel that your repair concerns and communication were not handled as expected.
We take reports regarding property maintenance, repairs, and tenant communication very seriously and always aim to provide a responsive and effective service. We would like the opportunity to review the issues you have raised and understand what happened in this instance.
Please could you send your property details and any relevant information to customerservice@centrick.co.uk so our team can investigate this further and respond directly.
Many thanks,
Centrick
Ben was very kind and helpful with my queries
Ben was the most helpful, understanding, and patient support I’ve come across at Centrick. Polite, professional, empathetic, explained everything clearly, and really altogether a very pleasant call despite the subject matter! Thank you Ben for your time today!
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi SC,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
Team is always amazing and helpful and…
Team is always amazing and helpful and Kal always goes above and beyond to help
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Hannah,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
Amazing help from Saf (concierge team)…
Amazing help from Saf (concierge team) at Liberty Place; always available to give help/advice, and goes over and above whenever we have a query related to the property. Thank you!
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Nilesh,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
Saf at Liberty Place has been…
Saf at Liberty Place has been absolutely amazing. So helpful and attentive whenever we’ve had any issues. He always go above and beyond and he’s an absolute asset to the concierge team at Liberty Place on Sheepcote Street. Thank you so much for everything you do for us all Saf it doesn’t go unnoticed.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Priti,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
Saf the site manager at liberty place…
Saf the site manager at liberty place is excellent and efficient simply the best
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Tito,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
Impossible to get in touch with the…
Impossible to get in touch with the credit control team in centric. They have sent debt collectors to my house despite them never sending invoices for the service charge. When you wait 1 hr to talk to the general line they don't have the right information on the computer to be of any use.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Peter,
Thank you for your feedback. We are sorry to hear about your experience and understand how concerning this situation must be.
We take concerns regarding service charge communications, account balances, and customer service very seriously. We would like the opportunity to investigate the issues you have raised and review your account in detail.
Please could you send your property details and any relevant information to customerservice@centrick.co.uk so that our team can look into this further and respond directly.
Kind regards,
Centrick
Was visiting friends at liberty place…
Was visiting friends at liberty place last week, and the chap behind the desk Saff was a real help
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Max,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
Liberty place is a fabulous place to…
Liberty place is a fabulous place to live. Clean tidy and great concierge team, sufyaan the new weekend staff member is nice.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Helen,
Thank you for your review. We’re pleased to hear your feedback and will be sure to share this with the relevant team.
Kind Regards,
Centrick
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