I have been living in Bridgewater House in Ashford Kent. We had an amazing concierge called Hayley. She was so helpful she dealt with my requests and/or questions quickly and efficiently going the ext... Mehr ansehen
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The Concierge Team at Ashford, Victoria Point, Kent were fantastic. Hayley provided help and support whenever you needed it, she has been super supportive and the place would not operate the way that... Mehr ansehen
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This is about Centrick's management of Woking New Central development. This has been atrocious from start to finish. You'd need a book to write about their shortcomings. Ignoring open tickets and emai... Mehr ansehen
The Conceirge team at Liberty Place is superb! Particular mention must go to Saf who has 'looked after' me for years! I'm slightly disabled and he always hand delivers even the smallest of parcels to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Centrick
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ABOUT CENTRICK
Centrick was established in 2005 with one simple goal; to deliver a better, more accessible and more efficient service than that offered by other property management companies in the market.
Centrick’s growing full-service property solutions help individuals and businesses achieve the results they need from both residential and commercial property.
We’re partners, consultants, trusted advisors and we’re with you every step of the way.
We understand just what it takes to deliver a truly 360-degree service, that’s why our teams work tirelessly to support owners, investors and developers across residential and commercial sales and lettings, build to rent and asset management portfolios and of course why our building and estate management team are trusted by the UK’s brightest businesses
Kontaktinformationen
The Exchange 19 Newhall Street, B3 3PJ, Birmingham, Vereinigtes Königreich
- 0333 012 4125
- customerservice@centrick.co.uk
- centrick.co.uk
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Absolute nightmare – Centrick is putting my property sale at risk of collapsing
I am extremely frustrated and disappointed with Centrick’s property management team. I am in the final stages of selling my apartment, and the buyer has already signed the contracts. However, the entire sale is now on the verge of collapsing solely due to Centrick's shocking lack of professionalism.They are completely ignoring my emails. When I call their customer service, the agents only tell me "they are sorry" but offer absolutely no solutions.The most unacceptable part is that the crucial FRAEW (Fire Risk Assessment of External Walls) document for my building was already completed back in February 2026. Despite this, the Building Safety Team is actively refusing to provide it to me or my solicitor.There is zero communication, zero accountability, and their delays are causing immense stress and financial risk. I could never have imagined that a professional company could be so incredibly unprofessional and negligent. It is going on for months.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Fabian,
Thank you for taking the time to share your feedback. We are sorry to hear about the frustration and stress this situation has caused, particularly at such an important stage of your property sale.
We understand how important it is to receive timely updates and documentation when a sale is progressing, and we appreciate the impact delays can have on all parties involved. We are sorry to hear that you have felt unable to get the support and communication you expected.
We would like the opportunity to look into this further and ensure your concerns are reviewed by the appropriate team. Please could you send your property details and any relevant information, including details of your request for the FRAEW document, to customerservice@centrick.co.uk so we can investigate and assist further.
Thank you for bringing this to our attention.
Kind regards,
Centrick
Absolutely appalling.
Absolutely appalling.
I am being threatened with debt collectors due to "no contact being made" regarding a disputed charge. I have made contact for the past 18 months about this issue, and i was told 12 months ago that it was resolved and the fees were wiped. This didn't happen. I have opened multiple tickets on the portal, submitted more than one official complaint, and made many phone calls.
I have spent the last 10 days via email and phone to try to contact first the credit control team, and then an operations manager. I have still not spoken to one of them, despite multiple efforts and promised call backs. All emails were ignored. There is an open complaint going on for 2 months, which was acknowledged as submitted, and then never responded to.
The last time I rang to try and speak to them again, Keila the receptionist was both incredibly rude and sarcastic to me, showing zero empathy on the matter. After expressing my concerns once more and the fact I have tried so long and had no call back and need it as a matter of urgency she said to me " Well, you see, people do have these things called schedules", when I then called her out on her attitude towards me she terminated the call.
The issue is ongoing.
UPDATE:
This review was responded to immediately the following morning with the response as seen below. I immediately replied to the email given as asked with details as requested. It is now a further 24 hours with no contact, reply, phonecall. Seems like a generic copy past reply , only to ignore again me if done what i was asked.
UPDATE 3/7/26
It is now 3/6/26, still no reply from centrick via any means. No callbacks, no email. nothing.
UPDATE 30/7/26
No reply ever received from emailing as per below reponse.
My account was reffered to debt collection and my access to the centric portal as a whole has been blocked due to this. Meaning I can no longer access previous requests and messages, raise issues, pay any other requeated charges which are not disputed or contact centric via message.
Ive never had any call back or reply email to ANY correspodance on this issue.
I rang this morning and was told there is only one person I can speak to to unblock the account. This is the same person ive triede to speak to for the past 6 weeks.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi NicholasClarkeMedia,
Thank you for taking the time to share your feedback. We are sorry to hear about the frustration and upset caused by this ongoing matter and the difficulties you have experienced trying to get a resolution.
We understand how concerning it is to receive further correspondence regarding a charge you believe has already been disputed, particularly where you feel you have made repeated attempts to communicate and seek clarification. We also appreciate your concerns regarding the communication you have received and the importance of every interaction being handled professionally and respectfully.
We would like the opportunity to review this fully and ensure the relevant teams are aware of your concerns. Please could you send your property details and any relevant information to customerservice@centrick.co.uk so we can investigate this further and support with progressing your query.
Thank you for bringing this to our attention.
Kind regards,
Centrick
A big thank you to saf at liberty…
A big thank you to saf at liberty place. Saf 8s always welcoming and friendly.
Thank you
Patrick
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Patrick,
Thank you for taking the time to leave such lovely feedback.
We are delighted to hear that Saf continues to provide such a welcoming and friendly experience at Liberty Place. Creating a positive environment for residents is something we truly value, and it is wonderful to know that Saf’s approach has made such a great impression.
We will be sure to share your kind words with Saf - he will be pleased to receive your recognition.
Thank you again for your feedback and support.
Kind regards,
Centrick
Shout out to Charlotte at the Saxons
Shout out to Charlotte at the Saxons. Great experience everything I visit site. Her passion strives through.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi John,
Thank you for taking the time to leave such lovely feedback.
We are delighted to hear that you have had such a positive experience when visiting The Saxons and that Charlotte has made such a great impression. Her passion, dedication, and commitment to creating a welcoming environment for residents and visitors is something we truly value.
We will be sure to share your kind words with Charlotte - we know she will really appreciate the recognition.
Thank you again for your feedback and support.
Kind regards,
Centrick
5 Star
Haider responded quickly to help sort me a new key fob in a timely way to help me get access to my flat again. Thank you
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Sophie,
Thank you for leaving your feedback.
We are pleased to hear that Haider was able to respond quickly and support you with arranging a new key fob, helping you regain access to your flat in a timely manner.
Providing efficient and helpful support when residents need it most is something we always aim for, and we will be sure to share your thanks with Haider.
Kind regards,
Centrick
Manager Saf at liberty place is very…
Manager Saf at liberty place is very hard working. Always very welcoming and helpful with anything that might need doing.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Olly,
Thank you for taking the time to leave such a positive review.
We are thrilled to hear your feedback about Saf at Liberty Place. It is wonderful to know that his hard work, welcoming approach, and willingness to help have made such a positive impression.
We will be sure to share your recognition with Saf - thank you again for your kind words.
Kind regards,
Centrick
Liberty place is a lovely place to live…
Liberty place is a lovely place to live and saff manages the building outstandingly
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Karl,
Thank you for your kind feedback.
We are delighted to hear that you enjoy living at Liberty Place and that Saf has been doing such an outstanding job managing the building. Creating a welcoming and well-supported community for residents is extremely important to us.
We will make sure your lovely comments are shared with Saf and the wider team.
Kind regards,
Centrick
Saf at liberty place is an awesome chap…
Saf at liberty place is an awesome chap always willing to help.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Naf,
Thank you for taking the time to leave such positive feedback.
We are delighted to hear that Saf has been so helpful and approachable at Liberty Place. Providing a friendly and supportive service to residents is something we really value, and we will be sure to share your kind words with Saf.
Thank you again for your lovely feedback.
Kind regards,
Centrick
Superb experience at The Saxons
Superb experience at The Saxons especially with Charlotte and the team here since day one. Highly recommended!
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Ratchaphol,
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that you have had such a positive experience at The Saxons and that Charlotte and the team have made such a great impression from day one.
Creating a welcoming and supportive environment for our residents is something we really value, and it is fantastic to hear that the team has helped make your experience such a positive one.
We will be sure to share your kind feedback with Charlotte and the wider team - they will be thrilled to receive your recognition.
Thank you again for your recommendation and for being part of The Saxons community.
Kind regards,
Centrick
Charlotte at The Saxons
Charlotte the property manager has been exceptionally patient , kind and helpful from the time I moved into the Saxons. She is attentive and makes it her personal agenda to make sure that every resident has the best experience possible.
Other than the friendly , knowledgeable and helpful staff I like the location. It is close to the city centre, and the bus station making many things within reach.
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Kamara,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear about your experience at The Saxons and that Charlotte has made such a positive impact during your time living there. It is fantastic to hear that she has been patient, kind, and helpful, while always going above and beyond to support residents and create a welcoming environment.
We are also pleased to hear that you enjoy the location and the support provided by the wider team. Creating a positive resident experience is something we are passionate about, and feedback like this means a great deal.
We will be sure to share your kind words with Charlotte and the team - we know they will really appreciate your recognition.
Thank you again for your feedback and for being part of The Saxons community.
Kind regards,
Centrick
OUTSTANDING SERVICE
I am writing to express my sincere appreciation for the exceptional service I received from your staff member, Amin Nazir.
Recently, I received a statement for my apartment service charges that included items marked as “balancing figures,” which I could not understand. As a result, I withheld payment. This led to a rather threatening letter from your credit control department.
I visited your offices in Birmingham and had the pleasure of meeting Amin Nazir. Although he does not work in the credit control department, he immediately made me feel welcome, asked me to take a seat, and personally went to speak with the credit control team on my behalf. He then returned and clearly explained the balancing figures in a patient and professional manner.
Once I understood the position, I paid the full outstanding amount by online transfer the same day.
Amin’s helpful, courteous, and proactive approach turned what could have been a very negative experience into a positive one. At 76 years old and with many years in business, I have dealt with countless organisations and staff. I can say without hesitation that Amin demonstrated genuine leadership qualities and outstanding customer service. He is truly a “jewel in the crown” for Centrick, and you should be very proud to have him as part of your team. I would happily employ someone of his calibre as a CEO.
Thank you again for having such a dedicated and capable member of staff. I hope this feedback reaches his managers so that his efforts are properly recognised.
Yours sincerely,
Mr C.Shah (Director)
SAPRI LTD.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Mr Shah,
Thank you so much for taking the time to share such thoughtful and detailed feedback.
We are delighted to hear about your experience with Amin and the support he provided during your visit. It is wonderful to know that he took the time to understand your concerns, offer reassurance, and help clarify the information around your service charge statement in such a professional and approachable way.
Providing a helpful and positive experience is extremely important to us, and Amin’s willingness to go above and beyond — even outside of his usual department — is a fantastic example of the service and teamwork we aim to deliver.
We will be sure to share your kind words with Amin and his manager. Recognition like this means a great deal and we know Amin will be incredibly proud to hear your feedback.
Thank you again for your lovely comments and for taking the time to recognise Amin’s efforts.
Kind regards,
Centrick
Victoria Point
I live in Victoria Point in Ashford and can’t say enough about how amazing our building manager Hayley has been since day one!
I’ve lived here for over 3 years now and Hayley has always been incredibly kind, helpful and professional in every aspect of her work, always going above and beyond to keep the building in good condition and the residents within happy and safe.
I know without a doubt that I can always rely on her for any issues I experience within the building no matter how big or small. I seriously can’t thank Hayley enough for making living here so worthwhile.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Cici,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear about your experience at Victoria Point and the positive impact Hayley has had during your time living there. It is fantastic to hear that she has consistently been kind, professional, and supportive, while going above and beyond to help create a safe and welcoming environment for residents.
We know how much of a difference a dedicated building manager can make, and we are incredibly proud to have Hayley as part of the team. We will be sure to share your lovely feedback with her — we are sure it will mean a great deal.
Thank you again for your kind words and for recognising Hayley’s hard work.
Kind regards,
Centrick
I would say Centrick has been providing…
I would say Centrick has been providing an appalling service since taking over the management of our property over a year ago, but for me to be able to say that, they would have had to actually be ‘providing service’.
I often genuinely wonder what the staff do with their days when they get to the office as they have been blatantly ignoring our requests, for weeks and months, including requests involving genuine safety and legal concerns. The property manager, K.N., has only responded to a formal complaint (after over a year of requests, calls, emails regarding an issue assigned to her personally) suggesting an insultingly low ‘good will gesture’ and no actual solution to the issue complaint was regarding, and when I replied with a request for clarification, I continued getting ignored for months after and am still being ignored at the time of writing this.
Centrick as an organisation makes me experience second hand shame. I strongly believe that they will soon be facing legal consequences for the way they operate.
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate the seriousness of the concerns you have raised, particularly regarding communication, outstanding requests, and matters you feel relate to safety and compliance.
We understand how frustrating it can be when you feel your queries have not received the response or resolution you expected. We take resident concerns seriously and would welcome the opportunity to review the history of the issues raised and ensure they are looked into by the appropriate team.
Please could you send your property details and any relevant information to customerservice@centrick.co.uk so our team can investigate this further and respond directly.
Kind regards,
Centrick
I have been living in Library Place for…
I have been living in Library Place for 2 years and Saf is my go to person if i need any help. Big thank you
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Muhammad,
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you have enjoyed your time at Liberty Place and that Saf has been a reliable source of support throughout your residency. It is wonderful to know that he has consistently been there to help whenever needed.
We will be sure to pass your kind comments on to Saf, who will be pleased to receive this recognition.
Thank you again for your feedback and for being part of the Liberty Place community.
Kind regards,
Centrick
Centrick are lucky they have great people working for them...
As a wider company, Centrick is absolute garbage but the team that work in the building are total gems and the only reason I can give Centrick 5 stars is because of them. The concierge team, the maintenance and the cleaning staff have some of the kindest and hard working people they could hope to employ and they don't deserve the kind of things Centrick allows them to handle on a daily basis so shout out to the team at the Orion Building, especially Adriana! Without you all, the place would fall apart (more than it already physically is!)
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Becky,
Thank you for taking the time to leave your feedback.
While we are sorry to hear of your wider concerns, we are delighted to receive such positive comments about the team at Orion. Our concierge, maintenance, and cleaning teams work incredibly hard to support residents each day, and it is wonderful to hear that their efforts have made such a positive impact on your experience.
We are especially pleased to hear your recognition of Adriana and the wider team. We will ensure your kind words are shared with them, as feedback like this means a great deal and highlights the dedication they bring to their roles.
Thank you again for your comments and for taking the time to recognise the team’s hard work.
Kind regards,
Centrick
Brilliant service from saf at liberty
Brilliant service from saf at liberty
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Ayush,
Thank you for taking the time to leave a review.
We are delighted to hear that you received brilliant service from Saf at Liberty Place. Providing a positive experience for everyone who visits and works within our developments is something we take great pride in.
We will be sure to pass your kind feedback on to Saf, who will be pleased to hear your comments.
Thank you again for your feedback.
Kind regards,
Centrick
Humza was extremely helpful and sorted…
Humza was extremely helpful and sorted out my problem.
Thank you Humza.
Elizabeth Baynton
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Elizabeth,
Thank you for taking the time to leave such a positive review.
We are delighted to hear that Humza was able to assist you and resolve your issue. Providing helpful and efficient service is something we strive for, and it is always wonderful to receive feedback recognising our team members' efforts.
We will be sure to pass your kind comments on to Humza. Thank you again for your feedback and support.
Kind regards,
Centrick
Dev was very professional and helpful…
Dev was very professional and helpful this morning and answered all my questions.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Mr Selby,
Thank you for taking the time to leave a positive review.
We are delighted to hear that Dev was able to assist you and that you found him to be professional, helpful, and informative. Providing excellent customer service is extremely important to us, and it is always great to receive feedback recognising our team members' efforts.
We will be sure to pass your kind comments on to Dev. Thank you again for your feedback.
Kind regards,
Centrick
Disgusting Customer Service
If I could give this company no stars I would . I am currently as I’m typing been trying to get through to their credit control team . I have been on hold for 1 hour and 35 minutes and counting and have been 2nd in the queue with the estimated call wait time of 14 mins 59 seconds that was 60 minutes ago.
This company never answers calls or emails . I have emailed them twice regarding this issue back in January when they first sent me a demand notice and again this month when they sent me another and no one has replied back to me. I have tried calling and can never get through to anyone . Then today I received a stage 2 fee of £120 on my account because they require full payment of my remaining service charge. When I pay monthly for my service charge and have done so since 2010 when I first brought the property . I can't get through to speak to anyone it is beyond stressful .
They have closed at 17.30pm but now at 17.50pm my call is saying “Your call will be answered by the next available operator . Well there isn’t anyone working now if they are closed so why keep saying my call will be answered. I could be on hold till midnight if I was stupid enough to do so. I feel stupid being holding on for as long as I have. Its beyond belief it really is.
And when I try again tomorrow it will all start over again. What can you do with customer service like this ????
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Mandy,
Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulties you have experienced and appreciate how frustrating and stressful it must have been trying to get assistance with your account.
We understand your concerns regarding waiting times, communication, and the service charge payment query you have raised. We aim to provide timely support and clear information, and we are sorry that your experience has not met those expectations.
We would like the opportunity to review your account and look into the points you have raised, including the correspondence and payment arrangements mentioned. Please could you send your property details and any relevant information to customerservice@centrick.co.uk so our team can investigate this further and respond directly.
Kind regards,
Centrick
I have been working Liberty Place on…
I have been working Liberty Place on behalf of Oracle and Saf has been great! Helping us access everywhere we need to be and coordinating our next steps.
Top guy!
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Centrick
Hi Jack,
Thank you for taking the time to leave such a positive review.
We are delighted to hear about your experience at Liberty Place and that Saf was able to provide such helpful support throughout your work on site. Delivering excellent service and assisting visitors, contractors, and residents alike is something we pride ourselves on, so it is fantastic to hear that Saf made such a positive impression.
We will be sure to pass your kind feedback on to Saf and the wider team. Thank you again for your comments.
Kind regards,
Centrick
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