Cera Bewertungen 

All carers are great and whenever i had a problem office always sort it

Cera Care Yate office are the worst care company. The staff in the office are rude, bullies and victimise their clients. They don’t care about their clients or the carers who are also treated badly and are exploited. If you complain they terminate your care package. Disgusting. Do not use them under any circumstances. Much better care companies out there

My husband who is in later stage Parkinsons lives in an extracare housing scheme in Carlisle. He has resided there quite happily for the past five years. There have at times been a few niggles with the care provided by the inhouse agency
but nothing like the problems there are now. Back in May the agency changed to CERACARE
and within weeks all of the established staff had gone as new staff some with no prior experience of care work were hired. This company work with staff, residents and relatives via an impersonal app and management appears non existent. Staff are not sufficiently experienced or trained to care for people with complex needs. At times the situation is dangerous in regard to moving and handling , and decision making about when to use equipment.Common sense and understanding are totally lacking in things as basic as putting food where it can be reached and changing soiled clothing. They neglected to find serious wounds on his groin from urine soaking until blood was running down his legs. I would strongly suggest avoiding having a loved one cared for by CERACARE. I wouldn't trust them with my worst enemy.

Please do not use this company if timing is important to you. The carers are lovely and very kind but they sometimes arrive early for my mum's last visit and we really need her last visit to be at 20.00. Also they are sometimes late for her 1st visit of the day. All in all there is a lot to be said with timekeeping, this is not always the fault of the carers but the office. I should have said this is in Hammersmith and Fulham, London.

Cera care Thanet

Writing this from the perspective of a hotel a resident in their care was ideally staying at.
Earlier during the day we received a call asking for a guest to be put into an accessible room, we explained we do not have accessible rooms however some rooms are larger than others and accessible by lift with accommodates a STANDARD sized wheelchair, this was then supplied for them.
Upon arriving the gentleman was dropped off alone by a taxi in an extremely large wheelchair- around the size of a bed, we immediately informed the driver that he would not fit inside the lift and we do not have rooms on the ground floor so the gentleman would not be able to stay here , the taxi driver then left saying he did not know and was only informed to drop the man off. The gentleman was then left in our lobby until unknown to us carers would be arriving 20 minutes later. The carers then fed the gentleman and said they would speak to their manager and left. not letting us know and also not even giving any contact information leaving us to try to find out the company they worked for and anything about the gentleman we could from his name, including calling social services who seemed appalled by the behaviour of this company given that they had left a man in a wheelchair in a hotel lobby for 3 hours at that time. The carers then returned saying they had a taxi for him which he did then not fit in and then was once again left in our care as a hotel which is not trained for caring for a man with extra needs. The carer genuinely asked if we could leave the gentleman to sleep in our lobby overnight- clearly 'carer' is ironic. I then called cera care phone number who also seemed appalled at the behaviour of the Thanet branch, i told the carers our doors locked at 10pm and they shrugged their shoulders and said hopefully we will see you before 10pm then and then left, the gentleman is still here with us and it is 21:20.
This is completley unfair on the gentleman who has not been cared for properly at all and practically abandoned in a hotel lobby- which is not much different from just leaving the gentleman in a supermarket given it is a public space not equipped to care for someone that is clearly in a lot of pain. The lady on the phone genuinely seemed concerned so i do not believe this is a nationwide issue and simply an issue with both the care and administrative team at the Thanet branch as once the carers left i called the Thanet branch and they seemed unconcerned asking ' what do you want me to do about it'. Management at the Thanet branch needs considering if this is what is considered caring for someone. The staff here seemed more concerned over the mans well being than these so called carers. Do not leave your loved ones in care by the thanet branch. wish i could put 0 stars.

I have been encountering Carer’s only doing 10 minute care visits instead of the 30 then you can times this by 4 a day. that they have been contracted for, the company involved call themselves Premier Care. They seem to be a Cera company.

My complaints have got me nowhere this company really do not care and that is shocking as they are supposed to be a care company!

I wrote to their director and got a response from one of his subordinates who gave me the address of one of their other Clint’s which is a breach of data law and a further sign of their administration incompetence.

So what I want to know is are there any other people who have encountered the exact same thing with Premier Care Ltd in Warrington if so please feel free to contact me I am on Facebook and on America on line cjwaywell as I intend to sue this company and any more evidence of their wrong doings would depict to the court that I am not the only person who has encountered this. But I must add here that not everyone working for them is a very bad apple, some of the carers are absolutely lovely especially my mums regular carer, but at the start of my mums care certainly between December 25 and August 26 I was getting reports from neighbours about my mum being neglected by Carer’s only performing short visits. If I get enough of a response then the editor of the Staffordshire Sentinel may well be putting it as front page news as that is where Premier Care Ltd are based. Andy Burnham would take a very dim view of what has been going on - I will probably drop him a line too especially if I get a good response. I will keep your details confidential (unlike Premier care) unless you give me permission to pass them on to a third party such as an editor wishing to verify your story before going to press.

These people have in effect stolen my mums savings when paying for care time that was not received. Vulnerable people have no voice because the council, social services and their chosen care companies are all interlinked so no complaints will be in your favour. They close ranks to protect their own interests which are - taking money from vulnerable elderly people. My mum pays for her own care costs and it makes my heart bleed to see them cheating her out of care time. The poor woman has not had a shower in 10 months because her Carer’s did not have time, no they won’t when they are scooting off after 10 minutes! I would also ask Trustpilot not to remove this honest review as it is here to protect the elderly and infirm

A Thank You to Cera Care Bedford – Excellent Care and Support for my nephew.

I would like to express my sincere appreciation to the team at Cera Care Bedford for the care and support provided to nephew.

As his family member and representative, it is very reassuring to know that his care and well-being are important to the people supporting him. I would particularly like to thank Sarah Bloomfield, Registered Manager, and Vaishal Vathsalan for their commitment, professionalism, and support.

Good care goes beyond meeting someone's daily needs. It is about treating each person with dignity, respect, compassion, and understanding, while helping them maintain their independence and quality of life.

I appreciate the work that goes into supporting my family member and hope that the team will continue to provide the consistent, person-centred care that makes such a difference in his life.

Thank you to Sarah, Vaishal, and the Cera Care Bedford team for the important work you do. Your contribution to people's lives and the reassurance you provide to their families are greatly valued.
With sincere thanks and appreciation,

Dr D. Gordon

Cera are very unreliable time wise. Also no communication from office when carers are more than their half an hour leeway. Just keep referring to the app which is most annoying. Carers on the whole are okay, some better than others.

I had a really positive experience being interviewed by Alisha for Apex Cera Care. She was friendly, professional, and made me feel comfortable throughout the interview. She explained everything clearly, listened to my answers, and created a welcoming atmosphere, which helped me feel confident.
I’m very grateful for the opportunity and pleased to have passed the interview. Thank you, Alisha, for your time, support, and professionalism. I really appreciate it and look forward to starting my journey with Apex Cera Care!

They provide such excellent and caring people. Although we only had them for a month. I would recomend them for anyone who needs care.

Mums care is better, staff are lovely. Typically management are never on site for a chat but costs have doubled . Did not bill us for several months so having to pay over £4,000 in September is not funny. My Mum is 96 yrs old and her pot of top up money no longer exists. Worrying times

The service has improved over the last year but a few things prevent a 5 star review-
Med safe and freezer not always left secure, as in not locked
Dinner times - explained many times that after 5:15 is a major issue with my mums dementia and anxiety but it still happens and family have to call Cera to change the time to an earlier slot….why??

Carers go above and beyond. Great service.

If I could give no stars, I would. Sadly, my experience with this company was extremely disappointing, and I would not consider the service they provided to be an adequate level of care.

The company was supposed to provide care for my uncle, but on numerous occasions he ended up in hospital for various reasons, many of which appeared to be linked to a lack of proper care and attention, particularly when it came to managing his catheter.

On one occasion, when I visited my uncle, the carer spent no more than five minutes with him, if that. She offered him a cup of tea and a sausage roll for lunch, despite us ensuring that there were proper microwave meals available for him. Unfortunately, the carers were seemingly unable or unwilling to prepare these meals properly.

Sadly, my uncle has now passed away, and our family has been left to sort through his home. During this process, we have found an unbelievable amount of used rubber gloves shoved down the back of a sideboard. This is extremely concerning and raises serious questions about the standard of care he actually received, particularly given the substantial monthly payments this company received for looking after him.

Losing a loved one is difficult enough without having to question whether they received the care and dignity they deserved. Based on our experience, I would not recommend this company to anyone looking for reliable and compassionate care for a vulnerable family member.

UPDATE: 1/9/26
You replied asking for my contact details - you haven’t contacted me as yet! Don’t bother, I don’t want to waste any more of my time on a company that doesn’t care about its patients, its reputation or staff. I wouldn’t put you in charge of caring for a houseplant let alone a vulnerable human being

Good caring carers.
Rotas and appointment times sometimes erratic due to resources not matching commitments

Cera Care has provided care for my dad in Bedford for the past few years. Following initial issues, which was promptly resolved by Area Manager Heather Corless and her team, the level of care and support has been consistently excellent.

I work closely with Sarah Bloomfield, the Branch Manager, and I cannot praise her highly enough. Sarah is exceptional. She is always available when needed, responds quickly to any queries, and deals with any issues efficiently and professionally. Most importantly, she genuinely cares about the people she supports.

Knowing that my dad's wellbeing, comfort and daily routine are being looked after with warmth, empathy and respect gives our family real peace of mind. Sarah and her team have worked hard to provide consistency in his care, and this stability has made a significant positive difference to his life.

Thank you, Sarah, Heather, Roxanne, Ethel, Paula, Nikhil, Irene, Rachel and all the Cera Care team that look after dad for your dedication, kindness and professionalism. Your support means so much to our family, and we are truly grateful for the care you provide every day.
Thank from Jacqui & Don

Friendly, professional staff, also very caring and genuinely care about client

A caring company , a caring staff , well trained who put the client first . Even when I require cover at very short notice 99 times out of 100 it is provided . As for the carers themselves I cannot speak too highly of them . They are more like good friends than carers

We couldn’t be more grateful for the exceptional support we receive from CeraCare, and in particular, from our manager, Sarah Bloomfield. Sarah goes above and beyond for our family every single day. She is consistently helpful, incredibly easy to communicate with, and always adapts seamlessly to our changing needs without hesitation. What stands out most is how deeply she genuinely cares for our son. Knowing that she treats his well-being, comfort, and routine with such warmth, empathy, and respect gives our family true peace of mind. Thank you, Sarah, for your dedication and kindness, you make a real, positive difference in our lives!

Bedford branch is The Worst by far care company I have EVER dealt with so far.
They change times and schedules without prior agreement.
They don't let me as prime carer of my Son have access to his care app so I cannot schedule anything nor Check his care.
The carers are always late because the office workers and managers keep messing around with the schedule without communication between client and carers.