Cera Bewertungen 

My mother has been receiving care from Apex prime care Portsmouth now for over four years. I have seen several iterations of the care app and do think this one is currently the best to date. However It would help if you could leave real time messages for carers and they could leave short messages for me as my mother’s primary carer.
The relationship with the office staff is excellent from management staff to those who arrange the rotas, weekly at my request I receive an email Rota enabling me to print this off so my mother is able to keep track of the carers visiting and scheduled times. All email communications are responded to very quickly. On rare occasions when there has been a problem I have had excellent communication both written and verbal from the office staff and issues have been resolved fairly and quickly and at all times ensuring my mothers wishes and feelings are respected.
My mother generally has the same carer Mon- Fri mornings who she totally feels confident with all her personal care that is provided my mother is very fond of her and they have a lovely relationship. This carer also is very supportive to me and will contact me directly if she is concerned. Regrettably weekend carers are not consistent both in staff member or time of so my mother is unable to establish a good relationship often feeling rushed and watched at time’s if they have arrived earlier than scheduled especially during her evening meal.
Overall I would recommend the care company and would like to thank them for their support in helping my mother live independently.

Recent changes to the Portsmouth and Havant branch have improved the customer/client relationship. Staff respond quickly to telephone calls in a friendly manner. The weekly online information of named carers visits is helpful to clients.

I am very happy with the care my Mum receives from ceracare grampian. The carers are very good with her and keep me well informed about any changes or concerns they have about her, this allows us to tweak her care before problems arise. I am very grateful to them all as I could not manage without them

Aberdeen carers have made such a difference to our lives Their support is invaluable We were very apprehensive but they made it so easy. Can’t praise them enough

We seem to have 2 of the best carers you could possibly imagine. Liz through the week and Paula on sundays both from the Apex primecare Brighton, They are completely trustworthy and they just seem to go that extra mile with their care. thats why I feel I must give credit where it is due and write this revue.

Pleased with the level of care I get from the carer's who see me, who are usually regular and familiar faces who come in and complete their task but take time to strike up a conversation.

All carers seem to do a very good job in very tough circumstances, the only point I would like to make is that the daily reports are more comprehensive with the more experienced carers.Minor detail I know but sometimes when we are unable to visit family it’s very helpful to understand how things are going on.
Thank you for everything you do keep up the good work 👍

The Cardross Cera care team have been looking after my mum, who has mobility and memory issues, for almost a year now. They have been taking very good care of her. Mum has found all of the carers to be lovely. Every one is caring, friendly and kind to her. She speaks very highly of them all.

Anne in the office is always quick to respond if we have an issue and is unfailingly helpful. She always tries to ensure that mum’s care is the best that it can be.

The family app is an absolute lifeline to my brother and I as it keeps us informed about mum’s wellbeing throughout the day.

We really appreciate all that the Cardross Cera care team do to enable mum to continue to live independently in her own home.

Ceracare provide essential care for my elderly mum. They are extremely diligent and always professional in their approach. They look after mum with respect at all times. My mum couldn’t speak highly enough of the carers.

The office management team have put a very detailed Care Plan in place and communicate well with my sister and I at all times. Nothing is ever too much trouble.

I love it here I get well looked after, I get looked after better now than when I was married. The place is beautiful, the carers will do anything for me withing reason. I feel safe knowing I have my pendant if I ever need help from the carers.

Hello all
I would just like that a about a year ago
My mother had an accident at 91
She broke her leg with complications
Which made her so she needs a lot of care
So I was told about said company
My mum was a very private person
So we had a meeting we a very professional lady Victoria
From cera care
The lady spent a lot of time and care
To give my mum peace of mind
And slowly introduce her team
Of wonderful lady’s
I also have a wife with an mental illness
This team just gives me peace of mind
That mum is in good hands
Thank you once again
Cera care LEEDS

I’ve been with Cera care since they took over at the Maples, when they first took over it was horrendous, over time things slowly got better and now it is like a different place. The carers are good I can’t knock any of them they make me feel comfortable. The office are sound I know If go there with a problem it will be resolved there and then.

My dad was diagnosed with Alzheimer’s and dementia and the care he has received from the staff at Cera Ellon have been fantastic. The staff that I have dealt with so far - Yvonne, Tommy and my dad’s carer (Ross) have been second to none. I take my mum out every Friday when the carer arrives (we are allocated 5 hours) and we know we are leaving my dad in very good hands.

My experience of all carers that come into do care for my 92 year old bed bound father have been both caring and compassionate towards both him and myself . Their management staff are ver supportive and caring

The local Ellon carers have provided an excellent service to my late mother in law. The manager and supervisor were extremely approachable in discussing her changing/ increasing needs. CERA carers input allowed us to keep her at home where she wished to die. They demonstrated kindly personalised care with attention to detail, whilst supporting her family too.
Members of the team would make excellent nurses.

I’ve worked for Cera Care for just over 18 months. I find them to be a good company, I can’t fault the ladies in the office… they are always so helpful and supportive. I enjoy my job.

I am a resident at Potters court extra care Southampton I am very happy with the care I receive all the carers are brilliant, I am also really enjoying the activities that are now taking place.

Generally happy, definitely teething problems in the beginning and as Mum's needs have changed. It seems to take a minute for the Carers to pick up on that and follow through. I can't fault the attention of the local team, trying to get things right, and I do think the allotted time is tight for what needs to be achieved at times putting the Carers under pressure and in a hurry. Work in progress for us but still invaluable for Mum, and the visits are helpful.

I have great respect for Apex they phone to make sure everything thing is going good the carer my husband has is brilliant nothing is to much trouble for apex

Absolutely fantastic service!
The carers that visit me are always on time and very professional. Nothing is too much trouble and they are extremely helpful. What can I say? The service is amazing.