Cera Bewertungen 

Cera care Ellon have been amazing with my mum , would be totally lost without them
Their dedication, compassion and support is very much appreciated by our family from the carers to the office staff
All excellent

I have worked with them as a live-in carer for the Glamorgan - Cardiff Branch twice now.

Helen P is an exceptional manager whose kindness, leadership, and dedication go far beyond expectations. She is the kind of manager who gets out of the way so the team can succeed, yet is always there the moment you need her. Whether speaking to you on the phone or in person, she communicates with warmth, calmness, and genuine care. She explains things clearly, guides you in the right direction, and makes you feel supported every step of the way.

Whenever you email her or her team, you can be assured of a quick and helpful response. Even if a team member is in a meeting, they always make sure someone else reaches out to assist you—this reflects the strong, supportive culture she has built.

One moment that truly stands out is when I tried to save money by taking a bus and ended up being dropped on the motorway with my suitcase. Without hesitation, she came looking for me because she didn’t want me to get lost. When she couldn’t find me, she drove to the client’s house to make sure I was safe. That level of care is rare and deeply appreciated.

She has helped me in so many ways—like the time I was struggling to find an affordable ticket to Wales. She simply said, “Leave it with me, I’ll look it up for you,” and she did. She always checks on you, especially during your first days on a new placement, making sure you are settling in. She never fails to remind you, “You have my number—if you need me, don’t hesitate to call.”

She is always available, always supportive, and always ready to help—through emails, calls, or messages, without delay. She cares deeply for both the clients and the carers under her supervision. Her kindness, dedication, and heart for people make her truly deserving of recognition. She is praise-worthy, dependable, and a manager who leads with compassion and integrity.

After a recommendation from a friend, we turned to Cera Care (Glamorgan, Cardiff/Newport).
Helen was really helpful and set up a care package very efficiently.
The carers, especially, Ket, Joanna and Leslie provide excellent care and attention. Everything runs smoothly. Thank you.

Cera care Glamorgan-Cardiff branch has been very helpful with my dad John who has had a couple of strokes a few years ago. He gets on very well with all the carers who come to his flat four times a day and make sure he takes his medication and also make him food and tea .

Cera care Glamorgan - Cardiff/Newport care for my wife. Initially it was only sit calls but I always wished that the carers came for all her calls. My wife now has a full care package, the girls that come are friendly, caring, compassionate and always go the extra mile, nothing is too much trouble. We couldn't be without Cera care and would not hesitate to recommend your services. 5 star services.

As a ageing, retired physiotherapist, I am now in need of the care I used to be closely involved in drawing up with carers in many settings, mostly in England though now I am now living in Scotland with multiple complex longterm conditions. From my first encounter with them, Cera rates as one of the very best. Most importantly they are committed to person-centred care which will serve my desire to remain safely at home. I sensed a sincere compassion which is rare today and am deeply grateful I have been assigned to their team of carers.

Glamorgan Cardiff Newport What an amazing group of carers. Mum loves them and they love her. From the first time they started coming to mam the care thats given goes far and beyond. The care and the love they give goes a long way with mam. Cant imagine having any othet team of carers.

Cera care Glamorgan / Cardiff are currently caring for my elderly parents. The level of care and compassion the carers provide is amazing. Nothing is too much trouble and they always go above and beyond to ensure my parents needs are always met. I cannot thank them enough for their kindness and care. I would like to thank Helen and Debbie and the whole team of carers who provide such a high level support for my parents. We really appreciate you all.

Cera care are absolutely brilliant, Glamorgan Cardiff/Newport branch go above and beyond we have been using them for a couple of years now, the carers are friendly, supportive and caring my mam loves all the carers her face lights up when she sees them!! Nothing is too much trouble you only have to call office if you need anything and they will always try and help, they have become an extended family to us all and we couldn’t be without them can’t thank them enough.

My mum receives care from the Glamorgan Cardiff branch and has done for at least the last 9 years. I don’t know what we would do without them. They are all wonderful carers, trustworthy and reliable. I know my mum can be difficult sometimes but they look after her very well and let me know if there any problems.

Cera is a life saver!
My grandmother has dementia and is 99 after Xmas and we thought the only option was for her to go in a home, we tried 3 other care companies within a year and after 5-6 weeks of each of these companies attending they all said that they couldn’t help my grandmother as she refused help and told them to leave every time. Then we tried Cera and wow they have completely changed everything, my Nan is now showering ( which she point blank would refuse and has only had one this year up until now)
She is kept clean, feed, the carers call the same time everyday so now she has a routine, my Nan now where’s nightwear to bed as she wouldn’t before, they are very caring , tidy go above and beyond they change my Nan’s bedding if need be, put a wash in, does a quick tidy up around the kitchen, they are literally a god send and have taken so much strain away from us, my nan hasn’t even told them to get out so she must enjoy having them there too, I would 100% recommend them they are the best around.
They also have an app which is great full of detail on what they do, there very easy to get hold of communication is great, there’s nothing bad I could say about them definitely 5 star plus ☺️

Cera care look after my elderly mother with care respect dignity which makes us confident in their ability to make her life comfortable and makes us reassured that all is well and she is happy

The care package is for my wife, who has late stage "Dementia with Levy Bodies", and is two handed 4x a day.
All of the Carers are very professional, competent and friendly. I couldn't manage without them.
Excellent service!

We were offered two companies when trying to source support for our elderly relative. When we spoke to Debbie and then Helen - both made us feel so comfortable that the choice wasn't difficult. We agreed that it would make sense for members of the Cera Care (Cardiff and the Vale) team to visit 3 times a day primarily to prepare his meals. His wish was to remain at home and live independently and Cera allowed that to happen. More than that, everyone who visited was incredibly kind and caring. He trusted them to be in his home. We as a family will always be very grateful to them. It's always hard after someone passes - there's not the opportunity to meet with everyone who had looked after him. I hope they know what a difference they made.

Would recommend Cera care Glamorgan (Newport Branch)
Since I have been with them, my health and well being has improved immensely. The carers are so good at their jobs that I consider them extended family. Since Helen has taken the co-ordination of the rotas it has worked 100% better. I find the app helpful as it gives me call times and I always know which carer is coming. It always helps that the office inform me if a carer is running late as it stops me worrying.

Cera Care Carlisle help my disabled uncle with his showers. Someone calls twice a week to shower him and make sure he is dressed before they leave. They are a good team of people all who are very friendly. We chose Cera Care as we needed someone who is first aid trained and could cope if ever an emergency happened. We have had no problems with the service.

Cera care are excellent! Nothing is too much trouble. The carers are kind and helpful and my parents are very happy as a result . I am very grateful for the excellent care that they provide. Mum’s name is Judith Jones and it’s the Glamorgan/Cardiff/Newport team which provide the first class care

***THEY ALSO TRADE AS WESTMINSTER HOMECARE*****
My sister is a vulnerable adult under their care. They lost her life-saving medication more than once. They lost her safeguarding plan, and therefore failed to alert me when she was missing late into the night. A police search followed.

Management responded with written information that was factually incorrect (proven by their own policies) and with retaliation against me for complaining.

Their policy delegates the checking of her vibrating fire alarm (for her deafness) to a third party, putting her at serious risk.

Staff lost her life-saving asthma pump in a communal staff fridge, a gross cross-contamination breach. The provider was so negligent I, the Deputy, had to personally call the pharmacy to fix it.

Staff lost her critical blood pressure medication for an overseas holiday, despite 6 weeks' notice.

Staff overdosed her on Senna, causing significant diarrhoea (confirmed by a GP note) and ignored my pleas to stop.

I have a written admission from the Registered Manager that staff signed medical records (MAR charts) for medication that was never administered.

The Registered Manager is the root cause. I have written proof of her contradictions. THE CONTRADICTION: She stated in an email, "we don't administer from dosset boxes." THE PROOF: In the same email, she attached her own company policy (CM01) that explicitly authorises dosette boxes. This refusal to use safer methods directly led to the medication crisis.

After making a complaint, the provider concluded the stage 1 process without speaking to me, in breach of their own procedures.

And this is just the tip of the iceberg. The LA's safeguarding team is just as bad; after I sent my detailed safeguarding alert, their formal response was an email referring to the wrong person and calling my sister my 'aunt'.

Now escalating to the CQC and my MP. Based on my direct experience, I believe this service is 'Inadequate' and unsafe. AVOID, AVOID, AVOID

My experiences of the Trafford branch are incredible
Flexible kind and amazingly loyal are 3 words that spring to mind
All the staff are amazing esp Monique who shows incredible goodwill to all employees
Thanks a million guys for your endeavours