Je revois à la hausse l’avis que j’ai précédemment émis. L’entreprise Certified iq vient de créditer mon compte le 30/09/2024 du montant qu’elle avait débité le 13/09/2024, La loi permet d’ann... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
An update: l was able to finally contact the business and after sone pressure, which l do not feel l should of had to do l recieved a refund for the following 2 months, l paid for the first initia... Mehr ansehen
Unternehmen hat geantwortet
Initially thought it was free but was I willing to pay 50 cent .Now I’ve been made aware that after paying 50 cent people are getting monthly charges . I immediately went to Unsubscribe section where... Mehr ansehen
Unternehmen hat geantwortet
Good concept, not sure how credible it is. Listen, all the people crying over being charged £39.90 when they claim they didn't sign up for that. There's literally a tick box that says "confirm that I... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our website offers various IQ tests designed by competent researchers. Each test is developed to assess specific cognitive skills such as verbal abilities, mathematical comprehension, visual capabilities, short-term memory, pattern recognition, analytical thinking, and spatial orientation. Our IQ tests are constantly updated and adjusted to maintain optimal accuracy and validity.
Kontaktinformationen
Vereinigtes Königreich
- certified-iq.com
3,4
Akzeptabel
1618 Bewertungen
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Avoid
Scammers.
After initial payment of £0.50 for the test, they proceeded taking £39.90 out of my account without any authorisation. Then their CS claimed that the "offer" was for £0.50 for 48 hrs only then £39.90 per month. Daylight robbery, avoid like a plague.
Update : Refunded,but was not straight forward. Still avoid.
12. März 2024
Bewertung ohne vorherige Einladung
Antwort von Certified Iq
Hello LemonMarzipan,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Fraudulent website
Fraudulent website. Do not use. Will charge you £39.90 without telling you. On the payment page it does not say it's a subscription.
6. März 2024
Bewertung ohne vorherige Einladung
Antwort von Certified Iq
Hello Pico,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
I emailed you about my issue and you…
I emailed you about my issue and you didn’t respond. I did not receive any certificate or report of the test. You then charge me £39.90 for a subscription service that you don’t clearly state on your website.
I called to resolve the issue and get a refund and you hang up on me.
What you are doing is theft and fraudulent.
Your website is not clear what you are actually offering and for what price.
You are not transparent and you are misleading your customers about the cost of your service by being vague and ambiguous.
Your positive reviews are fake and eventually your scam will be found out for what it is. You have one person on your team taking calls and pretending to consult with other colleagues. It’s an absolute farce.
12. März 2024
Bewertung ohne vorherige Einladung
Antwort von Certified Iq
Hello Oyintare Kagbala,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Took £39.90 from my account after…
Took £39.90 from my account after taking 50p test. If you cancel subscription within 14 days you are entitled to a refund.
It states it on there website:
10. waiver of the legal right of withdrawal - cancellation and refund of a subscription
“No request for a refund of a Subscription will be permitted if received after the expiration of fourteen (14) days from the first Subscription to the Services.”
“All requests for refunds prior to the fourteen (14) day expiration period may be made by telephone or email to our customer support department. Customer Support will respond within 48 hours, and refunds will be processed within 72 hours.”
But they try to tell you that they can’t issue you a refund hoping you’ll believe them and go away. I’m still trying to get my my back after emailing and ring them
4. März 2024
Bewertung ohne vorherige Einladung
Antwort von Certified Iq
Hello Josh Nash,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
A big scam
A big scam. They would charge you 40 pounds without any notice. A scam company
9. März 2024
Bewertung ohne vorherige Einladung
Antwort von Certified Iq
Hello,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Forces you into a subscription, but doesn't tell you
I only wanted a one of IQ test for 50p which I thought could be fun so i gave it ago, then a few days later it charged me nearly £40 for a subscription which I didn't agree too and is a total ripoff! Shady, scummy website, avoid!
Edit: Asked for a refund and they have refused such a disgusting website, shame on them, scamming people! It say its advertised for a 48h trial period but it isn't. AVOID AVOID AVOD!
11. März 2024
Bewertung ohne vorherige Einladung
Antwort von Certified Iq
Hello David Mathew,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
SCAM ALERT!
SCAM ALERT!! They make you believe you are paying a one time £0.50P fee to download your certificate but then ended up taking £40 out of your account within two days without any prior information. Their customer support is very rude. they will just tell you that it was your fault you didnt read the whole t&c. they are not there on any socila media that you can contact them.
9. März 2024
Bewertung ohne vorherige Einladung
Antwort von Certified Iq
Hello Kuldeep Singh Sodha,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
subscription
I, like others have been charged £39.90for a subscription I did not buy. I did 1 test which charged me £0.50 but after that they charged me £39.90 again.
I did not signup to this. I don't know how they can just charge me without setting up my account? I have emailed the contact to see if they will refund me. If I do I will update this review
8. März 2024
Bewertung ohne vorherige Einladung
Antwort von Certified Iq
Hello ROHITH Jude,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Misleading!
I recently had an extremely disappointing experience with Certified IQ, which I feel compelled to share as a warning to others. Initially, they charged a nominal fee of 50p for an IQ test, which seemed reasonable. However, without any clear warning or consent, an additional £39.50 was withdrawn from my account two days later. This lack of transparency and misleading billing practice is unacceptable and reflects poorly on their business ethics.
Furthermore, the quality and accuracy of the IQ test offered are highly questionable. Having previously scored 115 on the Mensa IQ test, the score of 132 provided by this site was surprisingly inflated, casting serious doubts on their testing standards and credibility.
To make matters worse, when I reached out to their customer service for clarification, the response was rudely dismissive, indicating a troubling level of unprofessionalism and a lack of concern for customer satisfaction or feedback.
This experience has been nothing short of a scam, designed to exploit and mislead users. I urge everyone to steer clear of this service and seek out more reputable and transparent options for IQ testing. It’s disheartening to see such predatory practices in what should be a field of intellectual development and self-assessment. Please, do not fall victim to this deceitful scheme.
1. März 2024
Bewertung ohne vorherige Einladung
Antwort von Certified Iq
Hello Adam Ghani,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
WARNING
WARNING: Avoid Certified IQ at all costs! They lure you in with a 50p test then stealthily rob £39 from your account with zero warnings. Their IQ test is a joke—wildly inaccurate and completely unreliable compared to reputable tests. Their customer service? A disgrace. Rude, dismissive, and clearly accustomed to scam complaints. This isn’t a business; it’s a daylight robbery masquerading as a service. They prey on your curiosity and leave you out of pocket. Absolute scam. Stay away and save your money!
5. März 2024
Bewertung ohne vorherige Einladung
Antwort von Certified Iq
Hello Alicia O'Brien,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Got charged with £39.50
Got charged with £39.50, after a few days of doing the test. Contacted both email and phone customer service. Phone customer service told me that they cancelled my subscription and forwarded my refund request to the appropriate department.
Will update if i receive my refund.
(15/03/24) Update: they contacted me through trustpilot asking for reference and email, but once I've sent it, they haven't contacted me back. Still haven't received my refund.
1. März 2024
Bewertung ohne vorherige Einladung
Antwort von Certified Iq
Hello Ali,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Good game and great experience
Good game and great experience
7. März 2024
Bewertung ohne vorherige Einladung
Antwort von Certified Iq
Hello Harvy Gill,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
Never subscribed but got charged for a month.
Paid £0.50 for a test, never subscribed to anything and got charged £39.90.
No email reminding you of the payment, no email saying you were subscribed, nothing.
I called them and said they can’t refund it, emailed them and no reply.
I’ve seen reviews from people getting a refund so I know it’s possible, not as the person on the phone said and hang out without giving me time to speak.
4. März 2024
Bewertung ohne vorherige Einladung
Antwort von Certified Iq
Hello,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Antwort von Certified Iq
Hello Gracel,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
I paid 50p for a personality test which…
I paid 50p for a personality test which was great but was then charged a £39.90 subscription fee. I was never given an option to set up and account or agree to start a subscription. Have asked for a refund and will change review if I receive one
23. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Certified Iq
Hello ADAM MARTIN,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
SCAM SCAM SCAM
SCAM SCAM SCAM
You do there IQ test then it gives you an option to download the certificate for 50p normally £5 but then 2 days later they take £39.50 from your account even though you have not agreed to a subscription, You get no login details for your so-called account and no email sent to confirm you have setup a subscription and you speak to there call helpline and they just say you have a subscription and they will direct you to there website to check the t+c. They ignore emails so even if you have subscribed there's no way to cancel it. SCAM SCAM SCAM
28. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Certified Iq
Hello,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
They took my money
I'm writing to address an issue regarding an unauthorized charge of £39.90 for a subscription that I did not purchase. Initially, I only intended to complete one test, which charged me £0.50. However, I was surprised to find an additional charge of £39.90 afterward. This situation has left me feeling deeply disappointed and frustrated. The £39.90 holds significant value for me, and its unauthorized deduction has caused me emotional distress. I kindly request immediate action to rectify this matter and a prompt refund for the unauthorized charge. Thank you for your attention to this issue.
Update I have sent the issue to you guys like 2 days ago and you have yet to reply, so what now 🤨?
17. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Certified Iq
Hello,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Voleur
Voleur !
Attention, ne payez pas le test à 0,50€ car vous souscrivez à un abonnement automatique qui vous prélève ensuite 39,90€ par 48h !!!
Si vous l’avez fait, résiliez de suite votre compte.
24. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Certified Iq
Bonjour Mme Son,
Nous sommes désolés de ne pas avoir répondu à vos attentes. Nous vous remercions pour vos commentaires qui nous permettront d'améliorer notre service.
Nous restons à votre disposition du lundi au samedi de 8h à 20h par téléphone au 020 4587 5863 ou par email à contact@certified-iq.com. Vous obtiendrez toujours une réponse de notre part, alors n'hésitez pas.
Notre service clientèle reste à votre entière disposition.
Nous vous remercions de votre confiance.
Cordialement,
L'équipe de certified-iq
Scam
Only show £0.5 pence on your screen for your first test result, did not show anything about subscription along with it.
you will only find out that you will be charge for subsciption after 2 days later and its not refundable!
Did not sign up for any account and getting money taken away without consent.
24. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Certified Iq
Hello Haoyue Cao,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Scam
Scam. They will take a subscription out of your account.
25. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Certified Iq
Hello Victoria Harold,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.