A perfect exchange for my needs. I am not really a crypto trader, I dabble in crypto currencies. For me, it is an almost perfect exchange. They got all the assets I need, there were no hiccups, always... Mehr ansehen
Unternehmen hat geantwortet
ChangeHero
Die Bewertung dieses Unternehmens ist aufgrund eines Verstoßes gegen unsere Richtlinien nicht verfügbar.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Pretty poor experience. Via an aggregator they sent less then expected with changing rate very last second when I already was sending money, even though it was usdt to usdt swap.
Unternehmen hat geantwortet
48 hours ago I tried to trade BSV to ADA. I still haven't received my money. I have lost all visibility of the transaction as the page can no longer be found on their website. Over 24 hours ago I co... Mehr ansehen
Unternehmen hat geantwortet
This exchange is built for scam your money in their TOS if you refuse to do KYC they take you 10% from all of your money. read this: 7. In case the User does not wish to disclose their identity f... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
ChangeHero is one of the most reliable instant cryptocurrency exchange platforms with over 250 cryptos listed. We provide both standard and fixed rates for all the exchanges. Also, users can buy crypto simply with a credit card. ChangeHero is redefining crypto exchange with a smooth and intuitive user interface. No more hassles of sign-ups. All the transactions are safe, secure and we deliver your crypto at lightning speed. ChangeHero follows a customer-first policy and gives priority to customer service. Our SupportHeroes are available round the clock to assist you with any issue regarding the exchange. Our team of experts are always active and respond to all the reviews in the shortest possible time. Your clear and detailed feedback drives us on improving the way we serve you. For any queries, please write to us and we will get back to you in a matter of minutes.
Kontaktinformationen
15th county of Montes de Oca, 1st district of San Pedro, Los Yoses, 8th and 10th Avenues, 39th Street, 2nd office on the right, LY Center, San José, Costa Rica
- support@changehero.io
- changehero.io
Verstoß gegen Richtlinien
Great Place to Change Crypto with Excellent Customer Service
This is an excellent service for converting different kinds of crypto at good rates. I have used this service 3 times to convert bitcoin and stellar into monero. There are no registration or onerous kyc requirements and the transactions take minutes to complete. Furthermore their customer service is excellent. I made a mistake in providing information for a transaction but their customer service responded almost immediately and fixed the problem and I was able to get my crypto quickly. This is a night and day difference when compared with my experiences with other crypto exchanges which take days or weeks to respond to tickets if at all. I highly recommend this service and will use again.
14. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Phil,
Thank you so much for appreciating our work and for recommending us. We are happy that you enjoy using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
I tried to swap out some BTC for ETH…
I tried to swap out some BTC for ETH and unfortunately couldn't do this due to the fact that I'm in the US. This issue aside I had phenomenal support and ChangeHero responded to all of my messages within minutes. I've never actually had support that was this good. I wish I could use their services and if you actually can I think you will be in good hands with these guys.
13. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Tim,
Thank you so much for appreciating our work and for recommending us. We don't operate in the US. Stay tuned to us on Twitter for updates about the service, and check out our Blog for interesting content.
Have a great weekend.
Best regards,
ChangeHero Team
I exchanged BTC to XRP
I exchanged BTC to XRP. they flagged it as suspicious.
I e mailed them the transaction ID 2 days ago and have not got a response. Where is customer service when you need them.
5/12 Thank you for your response. I understand the reason, but I have not received any communication. I have submitted and replied twice.
I just need to be informed of what you need to move forward to get this resolved.
5/12 7:27 pm. I just resubmitted a new support email as requested. I included previous e mails as confirmation. Check the inbox 7:23 pm gllav
5/13 problem resolved. Although it took a few days, they were very quick to take care of the problem.
12. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Gary,
Apologies for the inconvenience.
Your transaction was marked as suspicious by the system. In this case, we reserve the right to request additional documents to confirm the identity and origin of funds. This helps us make sure the funds are not involved in illegal activities.
We kindly request you to complete the KYC procedure.
Our support team already responded to your emails. Please check your inbox, and provide the details. We are ready to help you in resolving the issue.
Update as of 5/12: We already informed the support team about your case. Please respond to our Find Reviewer request with the transaction ID, it would help us.
Update as of 5/14: Thank you for your cooperation. The issue is resolved. Once again we apologize for the inconvenience. We hope to see you soon at ChangeHero.
Thanks for understanding.
Best Regards,
ChangeHero Team
Exceedingly fast service
This site is by far the best exchange service there is at present, I have only done three transactions on site but the last one was completed within minuets.
3. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Bluey,
Thank you so much for appreciating our work. We are happy that you enjoy using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Changed my bitcoin to BNB 2 weeks ago
Changed my bitcoin to BNB 2 weeks ago, they asked me first of all for passport and selfie with transaction code, I sent it to them, later they asked for source of funds, I told them that I'm buying bitcoins long time ago and first of them was in September 2020, and last one in April of this year, they asked for statement from 2020 September, I sent them and later they ask hush from this transaction I bought it, but it was old wallet I'm not using long time, and sent them also purchase from bank account in last month for more than one bitcoin and sent them hush of this purchase. And NOW they are telling me it's not source of funds and they need hush from 2020... ridicilous, they are holding my funds for such a long time and I provided everything !!! Is it scam or what ???
27. April 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Kikuchi,
Apologies for the inconvenience.
Your transaction was marked as suspicious by the system. In this case, we reserve the right to request additional documents to confirm the identity and origin of funds. This helps us make sure the funds are not involved in illegal activities.
We kindly request you to complete the KYC procedure. Please write to us with your transaction id to support@changehero.io and our support team will help in resolving the issue.
Update: The refund has been processed by the team. Once again we apologize for the inconvenience.
Thanks for understanding.
Best Regards,
ChangeHero Team
The best
Used their service like 10 times over the past month and never had any issues. Good experience, easy to use and helpful customer support. Perhaps the best DEX out there.
26. April 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey DL,
Thank you so much for the feedback. We are happy that you enjoy using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
I made 900$ worth XEM
I made 900$ worth XEM, transacion which was worth waiting, Thank you Team
22. April 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Alex,
Thank you so much for the feedback. We are happy that you enjoy using our service. We hope to see you soon at ChangeHero.
Best regards,
ChangeHero Team
good customer service
good customer service, they answer chat right away and its not a robot, its a person, rare these days.
14. April 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Thang,
Thank you so much for appreciating our work. We would be more than happy to help you again. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Worked for Me just fine!
13. April 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Jessi,
Thank you so much for the feedback. We are happy that you enjoy using our platform. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Very quick!
The transaction went smoothly and quickly. Took around 15-30 minutes
9. März 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Chandler,
Thank you so much for appreciating our work. We are happy that you enjoy using our service. We hope to see you soon at ChangeHero.
Best regards,
ChangeHero Team
Antwort von ChangeHero
Hey Adrian,
Thank you so much for appreciating our work and for recommending us. We are happy that you enjoy using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
This went easy and quick
This went easy and quick. Exchange transaction was through in a few minutes. And they gave me a good transfer rate. I took "best rate" option.
7. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Michel,
Thank you so much for the feedback. We are happy that you liked our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Very good exchange
I suggest it to all. Very good exchange.
2. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Gleb,
Thank you so much for appreciating our work and for recommending us. We are happy that you enjoyed using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
scam alert
Be careful dont exchange anything here
I have transferred 1000 worth of btc
After that i wait for their 1 confirmation
Their system showed me the amount of money i will receive 1000$
However i talk with support and said don't worry we are sending after 1 hour the took 5% of my money i received 955$
I have tried to explain that to support but they say its not their fault
Avoid using them there is many better exchangers
22. Jänner 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Wshear,
Thank you for the review. We apologize for the experience.
However, we’d like to emphasize that the incoming deposit from your side took around 50 minutes to have a confirmation due to the low fees set.
During this time, the exchange rate of Bitcoin changed which further impacted the output of the transaction. The exchange was carried out at the best rate as soon as the deposit was received on our end.
We recommend using the Fixed Rate to avoid market fluctuations.
We’d be happy to help if you have any more questions.
Thanks for understanding.
Best regards,
ChangeHero Team
Excellent work ChangeHero!
Excellent work ChangeHero!
I was able to move XRP to NIM in less than 15 mins.
No change from the source exchange! Awesome!
Thanks for the great work!
10. Jänner 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Inshi,
Thank you so much for the appreciating our work. We are happy that you enjoyed using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Cashed out bitcoin and paid off loans
Cashed out bitcoin and paid off loans. It was fast and happy with the rate.
8. Jänner 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Theo,
Thank you so much for the appreciating our work. We are glad to hear that Bitcoin helped you pay off your loans. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
I am using this exchange service for a…
I am using this exchange service for a few years but today I got such message:
Please complete the KYC procedure to proceed further.
I do not have time for that! They are also deny for make a refund!
The exchange is holding about 9000 in USD for now!
Do not use this exchange if you do not want to loose your money!
The exchange rate is gone already!
---
They could make refund at the time I were asking for and not wait for 7 HOURS until your stupid KYC procedure!!!
Even for refund they were need for another HOUR MORE!!!
7. Jänner 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Michael,
Apologies for the inconvenience. The support team already resolved the case and the crypto is refunded. ChangeHero is a non-custodial exchange and doesn't hold the funds of the users.
We ask the users to go through a KYC procedure if our threat detection system raises an alarm. If a user rejects to complete the verification process, the funds will be refunded in the shortest time possible.
Thank you for understanding.
Best regards,
ChangeHero Team
Never recieved my XMR its been well…
EDIT: Received exchange ETH to XMR Well over 24 hours later.. seems a bit fishy but k
7. Jänner 2021
Bewertung ohne vorherige Einladung
This site is very secure and very quick
4. Jänner 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Mahdi,
Thank you so much for the appreciating our work. We are happy that you enjoyed using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
In reality the waiting time was not so…
In reality the waiting time for the purchase of Nimiq on Change Hero was not so bad, actually was pretty decent, lets say... 5 minutes?
28. Dezember 2020
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Jorge,
Thank you so much for the feedback. We are working relentlessly to provide faster and smooth crypto exchanging experience . We are happy that you enjoyed using our service. We hope to see you soon on ChangeHero.
Best regards,
ChangeHero Team
So funktioniert Trustpilot
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