A perfect exchange for my needs. I am not really a crypto trader, I dabble in crypto currencies. For me, it is an almost perfect exchange. They got all the assets I need, there were no hiccups, always... Mehr ansehen
Unternehmen hat geantwortet
ChangeHero
Die Bewertung dieses Unternehmens ist aufgrund eines Verstoßes gegen unsere Richtlinien nicht verfügbar.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Pretty poor experience. Via an aggregator they sent less then expected with changing rate very last second when I already was sending money, even though it was usdt to usdt swap.
Unternehmen hat geantwortet
48 hours ago I tried to trade BSV to ADA. I still haven't received my money. I have lost all visibility of the transaction as the page can no longer be found on their website. Over 24 hours ago I co... Mehr ansehen
Unternehmen hat geantwortet
This exchange is built for scam your money in their TOS if you refuse to do KYC they take you 10% from all of your money. read this: 7. In case the User does not wish to disclose their identity f... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
ChangeHero is one of the most reliable instant cryptocurrency exchange platforms with over 250 cryptos listed. We provide both standard and fixed rates for all the exchanges. Also, users can buy crypto simply with a credit card. ChangeHero is redefining crypto exchange with a smooth and intuitive user interface. No more hassles of sign-ups. All the transactions are safe, secure and we deliver your crypto at lightning speed. ChangeHero follows a customer-first policy and gives priority to customer service. Our SupportHeroes are available round the clock to assist you with any issue regarding the exchange. Our team of experts are always active and respond to all the reviews in the shortest possible time. Your clear and detailed feedback drives us on improving the way we serve you. For any queries, please write to us and we will get back to you in a matter of minutes.
Kontaktinformationen
15th county of Montes de Oca, 1st district of San Pedro, Los Yoses, 8th and 10th Avenues, 39th Street, 2nd office on the right, LY Center, San José, Costa Rica
- support@changehero.io
- changehero.io
Verstoß gegen Richtlinien
Antwort von ChangeHero
Hey zhiying!
Thank you so much for the warm feedback. We are happy that you enjoy using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Quick transfer and instant support…
Quick transfer and instant support response. Great rate. Will use again in the future.
11. September 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Chris Kane,
Thank you so much for the warm feedback. We are happy that you are satisfied with the speed of our service. We hope to see you soon at ChangeHero.
Best regards,
ChangeHero Team
Perfect exchange
No KYC for coin exchange, easy, and very quick. Couldn't provide a better service.
1. September 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Colin,
Thank you so much for appreciating our work. We are happy that you enjoy using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
In my experience
In my experience, I’m gonna try and avoid changehero. The service is fine. Just have to hope you won’t need to interact with there support at all. I’ve had a pending exchange go on for 4 days now. 3 times they’ve told me everything would be resolved and I’ve sent them ETH fees to get my token back but even now I’m still waiting.
I can see my token and there “fees” just chillin on etherscan. I’m a patient person. But this is just annoying.
Service is fine. Avoid the support.
27. August 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Man Dough,
We apologise for the inconvenience.
Two days ago you have contacted the Support Team and we are now working on sending your funds back.
The thing is that you have sent the token that ChangeHero does not support (You have sent REP on old contract while ChangeHero supports Augur: REPv2 Token). The refund process of such cases takes more time than usual.
To retrieve your funds and send them back to you manual action is required.
The team is aware of your case and will process the refund shortly. Support Team will keep you updated on the progress.
Thank you for your understanding!
Best regards,
ChangeHero Team
Antwort von ChangeHero
Hey Michael,
Thank you so much for the warm feedback. We are happy that you enjoy using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Trustworthy and fast
Trustworthy and fast exchanger, I have been using it for a while now.
4. August 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Denis,
Thank you so much for the warm feedback. We are happy that you enjoy using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Antwort von ChangeHero
Hey Roisvel,
Thank you so much for the feedback. We are happy that you enjoy using our service. We hope to see you soon at ChangeHero.
Best regards,
ChangeHero Team
Antwort von ChangeHero
Hi!
Thank you so much for the feedback and for recommending us. We are happy that you enjoy using our service. We hope to see you soon at ChangeHero.
Best regards,
ChangeHero Team
Excellent user experience and expert…
Excellent user experience and expert feedback mechanism.
6. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Friday,
Thank you so much for the feedback. We are happy that you enjoy using our service. We hope to see you soon at ChangeHero.
Best regards,
ChangeHero Team
Good exchange nice customers support
Good exchange nice custumers support
4. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Customer,
Thank you so much for appreciating our work. We are happy that you enjoy using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Transaction done fast !
2. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Jasmine,
Thank you so much for the feedback. We are happy that you enjoy using our service. We hope to see you soon at ChangeHero.
Best regards,
ChangeHero Team
Great transaction
Great transaction, quick and thorough
6. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Collin,
Thank you so much for the feedback. We are happy that you enjoy using our service. We hope to see you soon at ChangeHero.
Best regards,
ChangeHero Team
They handled a large amount of crypto…
They handled a large amount of crypto fast.
2. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Stish,
Thank you so much for the feedback. We are happy that you enjoy using our service. We hope to see you soon at ChangeHero.
Best regards,
ChangeHero Team
Stuck Transaction
My LTC transaction was stuck and they helped me within an hour!!! i recomnend changehero alot!
1. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey I love rose,
Thank you so much for appreciating our work and for recommending us. We are happy that you enjoy using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Transactions are moving quicker
Transactions are moving quicker. I love that.
29. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Doris,
Thank you so much for the feedback. We are happy that you enjoy using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Quick Service
I sent my crypto with the wrong memo and within 30 minutes heard back from them and received my crypto quickly, customer support is great. Did the same thing on Binance and haven't heard back from support in months
28. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Tyler,
Thank you so much for appreciating our work. We would be more than happy to help you again. We hope to see you soon at ChangeHero.
Best regards,
ChangeHero Team
My fourth experience with ChangeHero…
My fourth experience with ChangeHero went as smoothly as the prior three - no sweat! The simple, clean user interface walks you through the cryptocurrency exchange process so it's hard to mess up. Cheers!
27. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Piso,
Thank you so much for the warm feedback. We are happy that you enjoy using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Antwort von ChangeHero
Hey Climba,
Thank you so much for the warm feedback. We are happy that you enjoy using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Scammed me over 160 LINK.
EDIT 2: Obviously they won’t share the chat logs, it would prove them wrong entirely. Don’t trust these guys ever. If you do, hope that the transaction itself is flawless and you don't have to depend on customer support. There are better alternatives.
EDIT: These people are liars, the whole reply to me is full of nonsense. They said they could fail the exchange, please send the logs of the conversation I had with customer support. If you send the full logs and prove me wrong I will change this review to a 5 star. I know you won’t because I was told multiple times the transaction couldn’t be cancelled but they could fail it and they would have to manually send my BTC back, and they would take a small commission for this. Don’t trust these people, there are better exchanges out there that won’t unfairly take thousands from you and with customer support that actually helps.
This exchange is the worst, they scammed me over 160 LINK. I entered the exchange for 0.6 BTC and they told me around 870 LINK would be sent to me. I agreed and I send the BTC and suddenly the number chances from 870 to 711. Meanwhile other exchanges like Changelly, Simpleswap etc, have rates of 0.6BTC/930 LINK! I contacted the customer support and the operater seemed to have no idea what he was talking about. He offered to fail the exchange but he would not do it immediately. He would 'discuss' it with his team. Keep in mind an exchange has to be failed before the next block confirms. I have done this before with other exchanges in the past and it seemed to be no problem for them to do it in under a minute. I even asked him if he really made sure the exchange would be failed and my BTC would be returned, but I woke up the next morning with no BTC but ChainLink, the exchange went through, even after I was promised *3!!* times that the exchange would be failed and my BTC would get returned instead. This block took over an hour to complete, so he had an hour to do something that other exchanges do in under half a minute.
Horrible customer service, and they change the rate (a rate that isn't even fair in the slightest, they changed it by over 20%). Never use this exchange, better exchanges don't lie about their rates and change them by over 20%, and they have customer support who actually have a basic understanding of crypto and how to help customers.
I almost get the idea that most of these reviews aren't real, there is just no way the customer service and exchange rate is THIS BAD and they still get positive reviews.
Total amount of money lost: over $4,500. Terrible.
NOTE TO TRUSTPILOT: My review has been flagged. ChangeHero should share the chatlogs with customer support and prove they aren't lying! My review is 100% truthful and I have nothing to hide. The only people hiding the truth here is ChangeHero until they release the chatlogs. They even removed the whole transaction, it can't be reached anymore since I sent them the transaction ID when they asked for it here. I have one screenshot left of the page where all the transaction details are visible.
20. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey daviDS,
We apologise for the inconvenience.
Could you please respond to the Find Reviewer request here with your transaction id or email us at support@changehero.io?
We will look into the issue once the necessary details are provided.
Update as of 05/20/2021:
Firstly, we did not offer to fail the transaction. Instead, we informed you that we don't have the capability to cancel the transaction.
Please note that you have opted for a "Best Rate" transaction, which means the exchange rate varies depending on the price change of the two cryptocurrencies. The rate will be locked when your funds reach the delivery address.
In addition, you have received more than the estimated amount as a result of the transaction due to the "Best Rate".
Update as of 05/25/2021:
We cannot share the chats as it is against our privacy policy. Once again we inform you that the support team never said they will cancel the transaction and it is not possible to cancel a transaction on our service.
We hope this clears up things.
We request you to check the details before accusing us of scamming.
Thanks for understanding.
Best regards,
ChangeHero Team
sent the site 50 LTC and never got the…
sent the site 50 LTC and never got the zcash in exchange. This site has been telling me for 6 days they are working on it. 20,000 dollar value and received nothing.
18. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von ChangeHero
Hey Steven,
We deeply apologize for the inconvenience.
The delay is due to technical issues with the ZEC payouts. We will do our best to process your transaction within 48 hours.
You can rest assured that your funds are safe and we will deliver ZEC as soon as possible.
Appreciate your patience and trust.
Update:
Your transaction has been processed. We once again apologise for the inconvenience. We hope to see you soon at ChangeHero.
Best regards,
ChangeHero Team
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