Window sill damage on mg 4 trophy. Booked into Chapelhouse MG Wigan for repair. 1st replacement sill ordered in wrong colour and damaged paint work on removal in the process (which was fixed after poi... Mehr ansehen
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Das sagen Bewerter
I cannot recommend Chapelhouse Blackpool enough! Taking your car to a garage can often feel daunting, but the team here completely shattered those worries. I brought my car in for a noise on the en... Mehr ansehen
Unternehmen hat geantwortet
I couldn’t be happier! The team at Blackpool has looked after me from start to finish. Nothing was too much from someone who was only “looking” to the point of putting an order through which... Mehr ansehen
Yesterday I took my car in to Chapel house for it's MOT .I was told that Julie would be looking after me.When my car was finished Julie rang me up to explain any repair work and advisories,she was ve... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Established for over 30 years, Chapelhouse is a company well-known throughout the North west and authorised dealers for Suzuki, MG, Kia and Fiat. Also approved for authorised repairs for Citroen, Peugeot and Vauxhall.
Kontaktinformationen
603-609 Liverpool Road, PR8 3NG, Southport, Vereinigtes Königreich
- enquiries@chapelhouse.co.uk
- chapelhouse.co.uk
4,2
Gut
1055 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 89 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent service without the hard sell
Can’t recommend these guys enough, we went several times to the show room and asked loads of questions, all the guys there especially Aidan who dealt with us were brilliant, this is our first ever car on pcp so it was a big deal for us and that was recognised and appreciated by them, unusual for car sales as they are normally just after the sale, there was no pressure and that was why we went with them, Aiden was a font of knowledge on the car and answered all the little questions that you have and the deal we got was excellent.
Really professional outfit great service will be going back for our next car to these guys.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Chapelhouse Motor Group
Dear Paul,
Thank you for taking the time to share such detailed feedback about your experience with Chapelhouse OMODA & JAECOO Southport.
I’m delighted to hear that you felt supported throughout your visit and that the team took the time to answer all your questions without any pressure. It’s especially great to know that Aidan provided such a high level of knowledge and care, helping to make your first PCP experience a positive and comfortable one.
We really appreciate your recommendation and are pleased that you felt the deal and overall service met your expectations. I will ensure your kind comments are shared with Aidan and the wider team.
We look forward to welcoming you back when you’re ready for your next car.
After leaving a bad review for these i…
After leaving a bad review for these i got a reply from them saying contact them on the email given. After doing this they still havent replied.
Absolutely shocking in every department. Do not go here
8. April 2026
Bewertung ohne vorherige Einladung
5 star team
Went to visit the site. Amazing selection of cars. Great deals on the JAECOO and OMODA brands too
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von Chapelhouse Motor Group
Dear Han,
Thank you for your fantastic review.
I’m thrilled to hear that you had such a positive visit to Chapelhouse OMODA & JAECOO Blackpool and enjoyed our selection of cars and deals on the Jaecoo and Omoda brands. It’s wonderful to know our team made such a great impression.
We truly appreciate your support and look forward to welcoming you back in the future.
Great experience buying a new car
Great experience buying a new car today the Jaecoo 7. Service was great. The Guy (Raimond) dealing with me was brilliant from start to finish. Happy customer 😁
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Chapelhouse Motor Group
Dear Leanne,
Thank you for taking the time to share your feedback.
I’m delighted to hear that you had a great experience purchasing your new Jaecoo 7 with us. It’s especially pleasing to know that Raimond provided such brilliant service from start to finish — I will be sure to pass on your kind words to him.
We truly appreciate your support and are thrilled to have you as a happy customer. Wishing you many enjoyable miles in your new car, and please don’t hesitate to get in touch if we can assist you in the future.
Been buying cars from Chapelhouse…
Been buying cars from Chapelhouse Southport for years, I have never had any issues it’s so nice to go in and feel welcome the guys always go out their way to help - the manager dan and wes made it so easy for us to decide I went in sometime last year before our holidays they even spent time chatting with us asking how it went I was amazed they hadn’t forgotten - you aren’t just a customer with little details like that it made the experience so much better definitely go and see these guys
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Chapelhouse Motor Group
Hi Sarah,
Thank you for your wonderful feedback. We’re thrilled to hear that you’ve had such positive experiences with us at Chapelhouse Suzuki Southport over the years. It’s fantastic to know that Dan, Wes, and the team made you feel welcome, went the extra mile, and remembered the little details that made your experience so special.
We’ll be sure to pass your kind words on to them—they’ll be delighted to hear this. We really appreciate your loyalty and look forward to welcoming you back again.
Incredibly impressive service by Dan…
Incredibly impressive service by Dan Gargan, the moment my wife and I walked in. I wish if there was a 7 star option.
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von Chapelhouse Motor Group
Hi Adnan,
Thank you for your fantastic feedback. We’re thrilled to hear that Dan Gargan provided such an impressive level of service from the moment you and your wife walked in. Your kind words really mean a lot to the team.
We’ll be sure to pass your comments on to Dan and the team at Chapelhouse OMODA & JAECOO Southport.
Had a good experience
Had a good experience, Garry Andrews is very friendly and helpful. Came in on his, off day to help us. I would recommend his services to everyone.
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von Chapelhouse Motor Group
Hi Michael,
Thank you for your feedback. We’re delighted to hear that Garry Andrews went above and beyond, even coming in on his day off, to provide friendly and helpful support.
We’ll be sure to pass your kind words on to Garry and the team at Chapelhouse Suzuki Southport. Your recommendation means a lot to us.
Suzuki Swift
Just picked up my eighth Suzuki Swift and, as always, am delighted with the car, customer care and professionalism afforded by the whole team.
Special thanks to Dan and Kamil
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Chapelhouse Motor Group
Hi Linda,
Thank you for your wonderful and loyal feedback. Picking up your eighth Suzuki Swift is truly fantastic, and we’re delighted to hear that you continue to be pleased with both the car and the level of customer care you receive.
We’ll be sure to pass your special thanks on to Dan, Kamil, and the team at Chapelhouse MG Wigan Pier—they’ll be thrilled to hear your kind words.
We really appreciate your continued support and look forward to welcoming you back again in the future.
Boss experience with Matt Richardson
Boss experience with Matt Richardson. Proper knowledgable guy
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Chapelhouse Motor Group
Hi Pardel,
Thank you for your feedback. We’re delighted to hear that Matt Richardson provided such a knowledgeable and positive experience during your visit.
We’ll be sure to pass your kind words on to Matt and the team at Chapelhouse OMODA & JAECOO Warrington. We hope you’re enjoying your new car and look forward to welcoming you back in the future.
Just Picked up new car
Just Picked up new car - fast turnaround from point of ordering to delivery, great service, clear advice and guidance.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Chapelhouse Motor Group
Hi Cheryl,
Thank you for your kind review. We’re delighted to hear that your experience was smooth from ordering through to delivery, and that the team provided clear advice and guidance along the way.
It’s great to know everything came together quickly for you, and we hope you’re enjoying your new car. If there’s anything more we can do to support you, please don’t hesitate to get in touch.
Great service 😀
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Chapelhouse Motor Group
Hi Stephen,
Thank you for your review. We’re really pleased to hear you had a great experience with us.
We appreciate you taking the time to share your feedback and hope to see you again in the future.
Dan gargan couldn't do more for us
Dan gargan couldn't do more for us, we came in and enquired with the help of our daughter Anita, we went through everything including a test drive, which was amazing, and also placed an order, albeit it took longer than we thought, but Dan reassured us and kept us informed, we are thrilled to be picking up our new car today and couldn't recommend chapelhouse southport omoda and Jacob enough,they are brilliant, we will be back soon!
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Chapelhouse Motor Group
Hi Pam,
Thank you for your wonderful feedback. We’re delighted to hear that Dan Gargan provided such attentive support throughout your journey, from your initial enquiry and test drive through to placing your order. It’s great to know he kept you informed and reassured along the way.
We’re thrilled that you’re collecting your new car today, and your recommendation means a great deal to us. Your kind words will be shared with Dan and the team.
We look forward to welcoming you back to Chapelhouse OMODA & JAECOO Southport in the future.
Best regards,
1/5 stars
1/5 stars - Took my car in for a major issue, paid for repairs, and it's still driving like trash 😒. They didn't even bother fixing the main problem. Money down the drain (over £2K) 😒Wouldn't recommend.
28. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Chapelhouse Motor Group
Hi Felix,
We’re very sorry to hear about your experience and that your car issue was not resolved to your satisfaction. This is not the standard of service we aim to provide, and we’d like the opportunity to investigate this further and make things right.
Please contact our customer experience team directly on customercarewiganpier@chapelhouse.co.uk so we can review the repairs, understand what went wrong, and work with you to find a resolution. Your satisfaction is very important to us.
Bought a car today
Bought a car today. Couldn’t be happier, excellent customer service from Stuart. Explained everything in detail, and any thing I was unsure of he was happy to explain and answered all my questions. One of the best salesmen I’ve ever dealt with, very informative. 😊
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von Chapelhouse Motor Group
Hi Vicky,
Thank you for your fantastic feedback. We’re thrilled to hear that Stuart provided such excellent customer service and took the time to answer all your questions in detail. It’s great to know he made your car purchase a smooth and enjoyable experience.
Your kind words will be shared with Stuart, and we look forward to welcoming you back to Chapelhouse in the future.
Lovely friendly service from Dan.
Lovely friendly service from Dan.
Good communication and went out his way to make sure I got my Jaecoo on time
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Chapelhouse Motor Group
Hi Tamra,
Thank you for your kind feedback. We’re delighted to hear that Dan provided such friendly service and kept you well informed throughout. It’s great to know he went the extra mile to ensure you received your Jaecoo on time.
Your comments will be shared with him, and we look forward to welcoming you back to Chapelhouse Group in the future.
Felt heard and really good customer…
Felt heard and really good customer service
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Chapelhouse Motor Group
Hi Daisy,
Thank you for your feedback. We’re so pleased to hear that you felt heard and received a high level of customer service during your experience with us. That’s exactly what we aim to deliver for every customer.
We look forward to welcoming you back to Chapelhouse Group in the future.
Our Jaecoo experience
Aiden was very helpful in choosing the car what suited our needs would highly recommend chapel house
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Chapelhouse Motor Group
Thank you for your wonderful feedback, Deborah.
We’re delighted to hear that Aiden was so helpful in finding the right car to suit your needs and made your experience such a positive one.
We’ll be sure to pass your kind words on to Aiden and the team at Chapelhouse Group. Thank you for your recommendation, and we look forward to welcoming you back in the future!
Dan was great
Dan was great, you were in safe hands from start to finish.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Chapelhouse Motor Group
Thank you for your feedback.
We’re delighted to hear that Dan provided such great service and made you feel in safe hands from start to finish.
We’ll be sure to pass your kind words on to Dan and the team at Chapelhouse Group. Thank you again, and we look forward to welcoming you back in the future!
Came to look at car
Came to look at car, Dan Gargan helped me get
Accepted for finance then found me the perfect car; Dan is great guy really helpful funny guy made so welcome here at chapel house
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Chapelhouse Motor Group
Thank you for your wonderful feedback, Jenna.
We’re delighted to hear that Dan Gargan provided such helpful and welcoming service, from getting you accepted for finance to finding the perfect car. It’s great to know he made the whole experience enjoyable and put you at ease.
We’ll be sure to pass your kind words on to Dan and the team at Chapelhouse Group. Thank you again, and we look forward to welcoming you back in the future!
Wes was very helpful
Wes was very helpful. Unlike the red of the staff unfortunately.
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Chapelhouse Motor Group
Thank you for your feedback,
We’re delighted to hear that Wes was very helpful during your experience with Chapelhouse Group. We’re sorry to hear that you found some of the other staff less satisfactory and appreciate you bringing this to our attention—we’ll review this internally to ensure a consistently positive experience for all our customers.
We’ll be sure to pass your kind words on to Wes. Thank you again for taking the time to share your feedback.
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