“I’m really impressed with this Charles & Keith bag tote bag .The material feels premium, the stitching is neat, and the overall design is classy and modern. It’s lightweight yet spacious enough to... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I purchased a pair of glasses from Charles & Keith which broke at the folding point after just three wears. Three. I was devastated as I genuinely loved them. What followed was even more disappoint... Mehr ansehen
Fantastic bag, have had this now for over 6 months and having used it every day for work it has no signs of wear.
To say I’m disappointed is an understatement. I purchased this bag after seeing it advertised on social media by Charles & Keith themselves and also ‘influencers’ The posts showed it being adver... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Discover the latest trends in women's shoes, handbags & accessories at Charles & Keith online.
Kontaktinformationen
Vereinigtes Königreich
- charleskeith.co.uk
3,3
Akzeptabel
3560 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Ordered an item on 30 November
Ordered an item on 30 November, still not arrived, website claimed delivery within 5-9 working days. Tracking information is limited too. Would hesitate to purchase online from the again, emailed customer services and their response was poor to say the least. I expected better especially when buying a premium product.
30. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re very sorry to hear about the delay with your order and completely understand how frustrating this must be, especially as you are travelling soon. Due to high order volumes during this period, deliveries have been taking longer than usual, and we sincerely apologize for the inconvenience caused.
Please note that we have an ongoing email thread regarding your order, so you can reply there directly. Our team is actively following up with the courier and will update you via email as soon as we have more information.
We truly appreciate your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Bad experience
I placed an order on 30th November. Initially, I was not aware that the order would be shipped from Hong Kong to London. I was advised that delivery would take 5–9 working days; however, it is now the 10th working day, and the parcel has only just arrived in London. I have no information on how much longer it will take to be delivered to me.
This situation is extremely frustrating, as I am travelling tomorrow and had planned to take the bag with me. Unfortunately, there will be no one at home to receive the parcel while I am away.
I contacted customer service a few days ago and was informed that they would reach out to the delivery company to expedite the shipment, but there has been no progress or update since then
30. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re very sorry to hear about the delay with your order and completely understand how frustrating this must be, especially as you are travelling soon. Due to high order volumes during this period, deliveries have been taking longer than usual, and we sincerely apologize for the inconvenience caused.
Please note that we have an ongoing email thread regarding your order, so you can reply there directly. Our team is actively following up with the courier and will update you via email as soon as we have more information.
We truly appreciate your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
My experience
I love their bags and the quality is amazing however the delivery takes a very longgggg time!!
30. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and understand your frustration. Due to the high volume of orders during this period, deliveries have been taking longer than usual, which may have affected your order. Please rest assured that we are working to get all orders to our customers as quickly as possible.
If you need further assistance, please feel free to contact us at customers@charleskeith.com.
We truly appreciate your patience and understanding and apologize again for the inconvenience caused.
Best Regards,
CHARLES & KEITH Customer Service Team
I ordered this as a birthday gift for…
I ordered this as a birthday gift for my friend, but unfortunately the package has not arrived yet. There were no shipping updates provided, which made it difficult to track the order. This was disappointing, especially as it was meant for a special occasion. I hope the delivery process can be improved in the future.
30. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re very sorry to hear that your order hasn’t arrived and completely understand how disappointing this must be, especially for a special occasion. Due to high order volumes during this period, deliveries have been taking longer than usual, and we sincerely apologize for the inconvenience caused.
Please rest assured that our team is actively monitoring all orders, and we appreciate your patience and understanding as we work to improve our delivery process.
Best Regards,
CHARLES & KEITH Customer Service Team
They delay orders alot.
I have ordered a bag but it’s been delayed. There’s no update about it as well.
30. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and understand your frustration. Due to the high volume of orders during this period, deliveries have been taking longer than usual, which may have affected your order. Please rest assured that we are working to get all orders to our customers as quickly as possible.
If you need further assistance, please feel free to contact us at customers@charleskeith.com.
We truly appreciate your patience and understanding and apologize again for the inconvenience caused.
Best Regards,
CHARLES & KEITH Customer Service Team
Pathetic delivery experience
2 weeks later, still haven't received my order, and being asked about giving a rating on my experience
30. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re very sorry for the delay and completely understand how frustrating this must be, especially being asked for a rating before receiving your order. Due to high order volumes during this period, deliveries are taking longer than usual, and we truly appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Amazing quality and value for money
The quality of C&K bags are amazing. And they have very unique designs too. I have bought several bags from here both online and in stores and never been disappointed.
30. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
I didn’t get my package yet I want a refund
I didn’t get my package yet I want a refund and don’t know how to do it. Your Customer service told me to wait until the package arrives in England and in the meantime it says it's stuck in Hong Kong. Please help me with the process of returning the package and requesting a refund.
29. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and completely understand your frustration. Due to the high volume of orders during this period, response times have been longer than usual. We’ve noted that you’ve also reached out via email, and our team will follow up with you there.
Best Regards,
CHARLES & KEITH Customer Service Team
Order never arrived
Order was never delivered to my address, contacted customer service and I'm still waiting for a reply and a refund.
30. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and completely understand your frustration. Due to the high volume of orders during this period, response times have been longer than usual. We’ve noted that you’ve also reached out via email, and our team will follow up with you there.
Best Regards,
CHARLES & KEITH Customer Service Team
Will it ever arrive?
It is not clear anywhere on the website that it is not based in UK, or anywhere in Europe, although it has a co.uk website. Ordered a wallet nearly 2 weeks ago and it has not left the warehouse according to the tracking link, which states ‘In Warehouse HNK’. Hong Kong I assume, and no response from company to any emails. If the item ever arrives I will update review.
13. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries and response times are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Late delivery and no update on delivery
Its been more than 15 days I haven’t got my parcel yet.
29. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Really cute bag
Really cute bag , Good quality and arrived on time, I wish if it was a little bit bigger on size but overall really nice bag.
29. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re so glad to hear that you love your bag and that it arrived on time! Thank you for your feedback regarding the size. We truly appreciate hearing your thoughts as it helps us continue improving our products.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Antwort von CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Hi still waiting for the product which…
Hi still waiting for the product which I bought it’s been over 10days still not received
27. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Worst experience ever
Haven’t received my bag since 10days now and can’t find a way to connect to any team to talk n get info on my order
29. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries and response times are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Delivery time on website is 2 to 5…
Delivery time on website is 2 to 5 working days but it takes almost 20 days
29. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Late and partial deliveries
I ordered my handbag on 29 November two weeks ago. The latest update I received was on 03 December. I went to the website, and it’s marked as “in transit”, and the last entry from 06 December says the parcel is in Hong Kong.
This timeframe is beyond their advertised 5-9 working days.
Update: the bag arrived and it’s gorgeous, but it doesn’t have the additional strap that’s shown on several pictures. Is there anything that can be done about it?
12. Dezember 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries and response times are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Love the quality ❤️
29. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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