“I’m really impressed with this Charles & Keith bag tote bag .The material feels premium, the stitching is neat, and the overall design is classy and modern. It’s lightweight yet spacious enough to... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I purchased a pair of glasses from Charles & Keith which broke at the folding point after just three wears. Three. I was devastated as I genuinely loved them. What followed was even more disappoint... Mehr ansehen
Unternehmen hat geantwortet
Happy with items and packaging. Prompt response from their customer service. The only feedback is that I’d prefer if all items were in one package as each were sent separately
Unternehmen hat geantwortet
Awful and unhelpful customer service - reads like they’re just copying from a script with no care. Ordered my item over a week ago, and my confirmation email indicated shipping in 3-5 days. When I... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Discover the latest trends in women's shoes, handbags & accessories at Charles & Keith online.
Kontaktinformationen
Vereinigtes Königreich
- charleskeith.co.uk
3,3
Akzeptabel
3564 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Worst experience ever
Haven’t received my bag since 10days now and can’t find a way to connect to any team to talk n get info on my order
29. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries and response times are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Delivery time on website is 2 to 5…
Delivery time on website is 2 to 5 working days but it takes almost 20 days
29. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Late and partial deliveries
I ordered my handbag on 29 November two weeks ago. The latest update I received was on 03 December. I went to the website, and it’s marked as “in transit”, and the last entry from 06 December says the parcel is in Hong Kong.
This timeframe is beyond their advertised 5-9 working days.
Update: the bag arrived and it’s gorgeous, but it doesn’t have the additional strap that’s shown on several pictures. Is there anything that can be done about it?
12. Dezember 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries and response times are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Love the quality ❤️
29. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Not yet received my item
29. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Have not received my parcel yet or any…
Have not received my parcel yet or any delivery information
29. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Antwort von CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Order not received yet
29. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and understand how frustrating this must be. Due to high order volumes during this period, deliveries are taking longer than usual. We sincerely appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
My experience was Excellent 👍🏽 and I am…
My experience was Excellent 👍🏽 and I am looking forward to shop with you soon.
29. Oktober 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
It’s been 2 weeks and I STILL haven’t…
It’s been 2 weeks and I STILL haven’t received my order. Tracking shows its just left HONG KONG. On top of that they sent me a feedback email today, seems like they wanted me to leave a bad review.
29. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re very sorry for the delay and completely understand how frustrating this must be, especially being asked for a rating before receiving your order. Due to high order volumes during this period, deliveries are taking longer than usual, and we truly appreciate your patience and understanding.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
It has been 18 days and I still haven’t…
It has been 18 days and I still haven’t received my order . Very disappointed
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for your negative experience. Please email us at customers@charleskeith.com so we can investigate and further assist you with your concern.
Best Regards,
CHARLES & KEITH Customer Service Team
Good quality, decent prices and beautiful bags
Love this company, I have bought two bags from them and I love them so much! The Lyla tote bag is such a great commuter bag as it fits all my stuff in and is sturdy enough to carry everything like my laptop and notebooks without breaking. I once carried my heavy safety boots home in this bag and it’s still in perfect condition. I also have the Britton Elongated Shoulder Bag which is so cute and a good every day bag as it fits all my essentials without being too big. It’s also a good bag to add bag charms to which I love about it. The customer service was helpful when I had questions about my purchase and the delivery was very quick too. I would definitely recommend this company if you like good quality, fashionable and decently priced bags
28. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
I like the shoes and bags that I got
I like the shoes and bags that I got. Good value for it . They return easy too. Love it thank you.
28. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
I had a great experience with them
I had a great experience with them, I ordered 3 bags and they were outstanding. Would recommend them to others.
29. April 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Antwort von CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for your negative experience. Please email us at customers@charleskeith.com so we can investigate and further assist you with your concern.
Best Regards,
CHARLES & KEITH Customer Service Team
Item was delivered on the expected…
Item was delivered on the expected date. Material was as shown in the website and good quality.
28. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
So funktioniert Trustpilot
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.