no communication unless i chase them lies excuses and breaching their own code of conduct....£1500 for bike £10 fast delivery..ordered 10th july and they cant find a courier to take it...wanted more m... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
great customer service I will definitely buy from you again, I am actually looking to buy something else very soon. I also have 2 other friends that have a Land Rover defender and... Mehr ansehen
Unternehmen hat geantwortet
Great advice, coordination and communication from Nikk at Chelsea at from Lee and his team at Bradford. So pleased that this was done with such professionalism and my jeep looks awesome. Brilliant! Th... Mehr ansehen
Unternehmen hat geantwortet
First of all, a company that is well known and amazing with its unique products and other things, and most importantly, the wonderful employees, service, quick response and ideas that make you feel li... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fahrzeugzubehörgeschäft
- auch in
- Autohändler
- Fahrzeugservice
- Geschäft für Fahrzeugzubehör
- Kfz-Ersatzteilgeschäft
Über Chelsea Truck Company
Vom Unternehmen geschrieben
A connoisseur of both luxury vehicles and refined design, the Chelsea Truck Company stands proud in providing bespoke design pieces for exceptional individuals since 2013.
Redefining the 'Chelsea Tractor' to purvey a whole new meaning, each truck is subtly enhanced to accentuate its prestige whilst still maintaining its classic style.
Working exclusively with only the finest of iconic trucks, CTC and the KAHN® design house always place sophistication before ostentation, and originality before convention.
Whether you're looking to bring in your existing vehicle to us for a tailored conversion, have a selection of premium parts shipped directly to your location globally, or desire a fully bespoke build crafted from the ground up, Chelsea Truck Co. is here to turn your vision into reality.
From meticulously crafted light alloy wheels and exterior styling elements to complete bespoke leather interiors, every piece we design is a seamless fusion of style and performance. Using only the finest materials and advanced manufacturing techniques, we have proudly set the standard for upgrading and personalising vehicles for over a decade...
With over a decade of expertise in transforming Land Rover Defenders and Jeep Wranglers, Chelsea Truck Co. proudly extends its portfolio with an expansive collection of bespoke styling upgrades for an ever-growing range of vehicles: Land Rover Defender, Jeep Wrangler, Ineos Grenadier, Mercedes-Benz G-Class, and Toyota Land Cruiser.
Kontaktinformationen
31 Cheyne Walk, SW3 5HX, London, Vereinigtes Königreich
- 0207 751 4555
- info@chelseatruckcompany.com
- chelseatruckcompany.com
3,9
Gut
42 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
no communication unless i chase them…
no communication unless i chase them lies excuses and breaching their own code of conduct....£1500 for bike £10 fast delivery..ordered 10th july and they cant find a courier to take it...wanted more money to deliver...still not a happy custamer...
10. Juli 2026
Antwort von Chelsea Truck Company
Dear Michael,
We are sorry to hear that you feel this way.
For clarity, the item ordered is a large and heavy e-bike which requires specialist handling due to its size, weight, pallet requirements and battery. Unfortunately, the website displayed an incorrect shipping charge at checkout, which resulted in a delivery cost of £10 being applied to an item that is considerably more complex and costly to transport.
As soon as this was identified, we contacted you to explain the issue. Although the shipping charge was incorrect, we agreed to honour the £10 delivery cost as a gesture of goodwill rather than cancelling the order.
We also explained that we would need to obtain suitable courier quotations before dispatch, as this is not a standard parcel shipment and must be transported correctly and safely. This process has been ongoing, and you have been kept updated by our head office throughout.
We appreciate that delays are frustrating, however we do not accept that there has been no communication. Our team has responded to your calls, emails and messages and has provided updates while suitable transport is being arranged.
We remain committed to completing the order and delivering the bike to you as agreed, but it is important that an item of this nature is shipped properly rather than rushed through an unsuitable courier service.
Kind regards,
The Chelsea Truck Company Team
Great customer service
1. Juli 2026
Antwort von Chelsea Truck Company
Thank you, Christopher, for your review.
We’re pleased to hear you received great customer service from the team. Your feedback is really appreciated, and we hope to assist you again in the future.
Many thanks,
The Chelsea Truck Company Team
Site was very easy to use and logistics…
Site was very easy to use and logistics very good
29. Juni 2026
Antwort von Chelsea Truck Company
Thank you for your 5-star review.
We’re delighted to hear that you found the website easy to use and were pleased with the delivery and logistics service.
We really appreciate your support and hope to assist you again in the future.
Many thanks,
The Project Kahn Team
I am currently involved in litigation…
I am currently involved in litigation with ECD regarding a Project Kahn / Chelsea Truck Company build that has been one of the worst automotive experiences I have ever encountered.
The vehicle was marketed, represented, and sold as a collaboration backed by ECD, Project Kahn, and Chelsea Truck Company. The truck is covered with CTC branding and emblems, yet when serious problems arose, responsibility was quickly denied and redirected.
The quality of the workmanship and parts has been shockingly poor. I have owned and commissioned numerous custom and high-end vehicle builds over the years, and I have never experienced anything remotely close to this situation. The truck has suffered repeated failures, to the point that I no longer consider it safe to drive. One exterior component detached while driving, flipped onto the windshield, and shattered it. At this point, I have legitimate concerns that additional components could separate from the vehicle and potentially cause injury to someone or create a serious accident.
The vehicle has now sat undrivable for months while the parties involved continue to avoid meaningful resolution. Rather than standing behind the product they sold, ECD offered to repurchase the truck through installment payments spread over more than a year. That proposal raised significant concerns regarding the company's financial condition and ability to address its obligations.
Equally disappointing has been the response from Project Kahn. Instead of demonstrating the level of customer support and accountability one would expect from a premium international brand, the communications have been defensive and unproductive. Despite the extensive marketing materials, brochures, and sales presentations highlighting the relationship between these companies, there has been little effort to take ownership of the situation or provide a practical resolution.
To make matters worse, ECD retained legal counsel, yet meaningful progress has stalled. Communications between counsel have gone unanswered, and it appears the strategy is simply to delay the process while the vehicle sits unused and continues to depreciate. As a result, this matter may remain unresolved until a court ultimately decides it years from now.
Based on my experience, anyone considering doing business with ECD, Project Kahn, or Chelsea Truck Company should perform extensive due diligence and carefully evaluate the risks before proceeding.
6. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Chelsea Truck Company
Dear Mr Miller,
We are disappointed that you have chosen to publish a further review against our business regarding a vehicle that was not sold, assembled or fitted by Project Kahn, Kahn Automobiles or the Chelsea Truck Company.
For clarity, your vehicle was purchased directly from ECD. Your sales contract, payment, vehicle build, assembly, installation of components, quality control and delivery were all handled by ECD. We were not the retailer or contracting party and did not receive payment from you for the vehicle.
Project Kahn supplied certain components to ECD as a trade customer. Supplying branded components to an independent vehicle builder does not make us responsible for how those components were subsequently installed, assembled, maintained or represented to the end customer.
The presence of Chelsea Truck Company or Project Kahn branding on a vehicle does not alter who sold and constructed it. Any concerns regarding the workmanship, installation or overall build of the vehicle must therefore be addressed with the company responsible for that work.
You have also confirmed publicly that you are currently engaged in litigation with ECD. As this is now a legal matter between you and the company from which you purchased the vehicle, it would be inappropriate for us to comment on the allegations, the condition of the vehicle or discussions taking place between the parties.
We appreciate that you are frustrated by the situation. However, repeatedly publishing reviews against businesses that did not sell or build the vehicle does not accurately reflect the underlying transaction or responsibility for the matters being disputed.
We respectfully ask that any further concerns are directed through your legal representatives to ECD, the company with which you contracted and against which your litigation is proceeding.
The Project Kahn Team
Antwort von Chelsea Truck Company
Thank you for your kind feedback, it’s greatly appreciated.
We’re pleased to hear you found the team responsive and easy to deal with, that’s exactly the standard we aim to maintain.
If there’s anything more we can assist with in the future, don’t hesitate to reach out.
Many thanks,
Premium price, poor durability and weak support
I purchased an Iron Man Front Bumper for my Jeep Wrangler JL from Chelsea Truck Co in January 2024.
After just 2 years of normal use, the bumper has developed significant corrosion, not only around the bolts but also across multiple areas of the surface and edges. For a product positioned as premium and designed for external/off-road use, this level of deterioration is unacceptable.
I contacted the company and, while they acknowledged the issue, they relied on the 12-month warranty period to deny responsibility. A replacement was initially offered as a goodwill gesture, but only if I covered all shipping and import costs (which are substantial due to UK–EU customs).
When I tried to find a reasonable solution, I was informed that the offer had been withdrawn due to time passing and lack of stock.
Overall, very disappointing experience. The product quality does not match the expectations, and the after-sales support falls short when issues arise outside the warranty period.
I would expect better durability and stronger customer support from a brand operating at this level.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Chelsea Truck Company
Thank you for your review.
We’re sorry to hear your concerns, however it’s important to clarify the full timeline here. Your bumper was purchased in January 2024 and is well outside of our 12-month warranty period.
Despite this, in December we offered a replacement bumper free of charge as a goodwill gesture, with the only condition being that shipping and any import-related costs would need to be covered. This was a fair resolution given the product was no longer under warranty.
That offer remained open, however we did not receive any response from you for over three months. By the time you came back to us at the end of April, the final available stock had already been allocated and we are not planning further production of this item.
As a result, it was unfortunately no longer possible to honour the original offer. Goodwill resolutions like this rely on timely communication so that stock can be reserved and actioned.
We always aim to support our customers where we can, including beyond warranty where appropriate, and it’s disappointing that this could not be concluded when the solution was available.
Antwort von Chelsea Truck Company
Thank you for your kind words, it’s great to hear you had a positive experience with the team. I’ll be sure to pass your feedback on to Chris, he’ll really appreciate it.
We look forward to working with you again soon.
An example of excellence.
I cannot praise the team at the Chelsea Truck Company enough.
Very knowledgeable and helpful and a service second to none.
I look forward to doing business again with them.
17. März 2026
Antwort von Chelsea Truck Company
Thank you for the fantastic feedback, it’s hugely appreciated.
I’m really pleased to hear that the team looked after you and delivered the level of service we aim for. We take a lot of pride in both our products and how we support our customers, so it’s great to see that come through in your experience.
We look forward to working with you again soon.
Antwort von Chelsea Truck Company
Thank you for taking the time to leave such a great review, it’s really appreciated.
We’re delighted to hear you’re happy with both the service and the quality of the products, that’s exactly what we aim for every time.
If there’s anything else we can help with in the future, don’t hesitate to get in touch.
Antwort von Chelsea Truck Company
Thank you for your kind words, we really appreciate you taking the time to leave a review.
Providing a quick response and a great customer experience is exactly what we aim for, so it’s great to hear we delivered on that.
We look forward to assisting you again soon.
needed a new rim for a trade in
needed a new rim for a trade in
service was 5 stars
29. Dezember 2025
Antwort von Chelsea Truck Company
Thanks for the 5-star feedback, glad we could sort the new rim quickly and keep the trade-in moving without any headaches. Appreciate you taking the time to leave the review, it genuinely helps.
If you need anything else down the line, you know where we are. 👌
The team went above and beyond to…
The team went above and beyond to ensure the product arrived for me the following day.
10. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Chelsea Truck Company
Thank you for your kind words.
We’re really pleased the team was able to get everything turned around and delivered to you the very next day. Going the extra mile when it matters is something we take seriously.
We appreciate your support and look forward to helping you again in the future.
Fast communication
Fast communication, very professional to deal with. Great to see a company that produces high quality products with great customer care.
18. Dezember 2025
Antwort von Chelsea Truck Company
Thank you for the great feedback.
We really appreciate you taking the time to highlight both the communication and the quality of our products. Good customer care should be a given, not a bonus, so it’s great to hear that came through.
Thanks again for choosing us and we look forward to helping you again in the future.
Great experience every time!
12. Dezember 2025
Antwort von Chelsea Truck Company
Thanks so much for the great feedback.
We really appreciate you coming back to us and it’s great to hear you’ve had a consistently positive experience. We look forward to helping again next time.
Bought my dream rims (Mondial Retro…
Bought my dream rims (Mondial Retro RS-Forged Light Alloy Wheels) for my Landy 110. Danny was super helpful and great customer service.
2. Dezember 2025
Antwort von Chelsea Truck Company
Thank you for the great review. We’re really pleased to hear you’re enjoying the Mondial Retro RS-Forged wheels on your 110. They’re a favourite here, so it’s always good to see them go to a home that appreciates them.
Danny will be happy to know he made the process smooth for you. If you ever need anything else for your build, we’re here to help.
Thank you again for choosing us.
Above and beyond
Staff pulled out all the stops to get the product to me the next day.
12. November 2025
Antwort von Chelsea Truck Company
Thank you for the great feedback. The team will be pleased to hear this. We’re glad we could get everything to you the next day and appreciate you taking the time to share your experience.
Overpriced Plastic
Overpriced Plastic. I didn't realize how expensive it would be to order this part. It was $700 or so online and I ended up paying $1,400 for an ill fitting piece of plastic. The part came in still requiring paint and adaptive hardware to mount. By comparison, I recently ordered a grill and light guards from Plumb/Stark. It came in at the same price but were made from heavy duty metal, that was painted and ready to install. I would never order from this site again.
11. November 2025
Antwort von Chelsea Truck Company
Thank you for taking the time to leave a review. I am sorry to hear you feel disappointed, although I do want to clarify a few points so the situation is clear for anyone reading.
The product you ordered is supplied exactly as advertised. It does not come painted or with mounting hardware included, and this is stated on the product page before checkout. Our parts are manufactured in a completely different way to the mass-produced metal items you have compared us to, and the pricing reflects that design and production process.
As you are based in the USA, any import duties, taxes or local customs charges are outside of our control. These are standard for international orders and are the responsibility of the recipient.
If the part is not fitting correctly, please contact our customer service team with photos. We will always investigate and support our customers when something is not right.
We appreciate the feedback. If you would like us to look into the fitment issue, we are here to help.
outstanding customer service
great customer service
I will definitely buy from you again,
I am actually looking to buy something else very soon.
I also have 2 other friends that have a Land Rover defender and a new Range Rover that are interested in buying some wheels.
prices are a little high since we are in malta and we need to pay stamp duty.
so I would appreciate if you would ever be able to give some good discounts that would be truly appreciated.
Well done .
Kind regards,
happy customer, JJ
10. November 2025
Antwort von Chelsea Truck Company
Hi JJ,
Thank you for the great review, it means a lot. I’m glad you had a good experience with us and it’s great to hear you’re already looking at your next purchase.
We really appreciate you recommending us to your friends as well. I understand the added costs in Malta can make things feel a bit higher. While we can’t always adjust pricing due to global consistency, feel free to reach out to me directly (kai@kahndesign.com) when you or your friends are ready to order and I’ll see what we can do to support you.
Thanks again for the kind words and for choosing us.
Import fees
Not only was the shipping for a hoodie $80. But then I had to pay import fees of $30 once it got here.
28. Oktober 2025
Antwort von Chelsea Truck Company
Thanks for your message.
The shipping cost you paid was the rate quoted directly by our courier at checkout, so it was fully transparent before you confirmed your order.
As outlined in our terms and conditions, any customs or import duties are the responsibility of the recipient. This is standard practice for international orders and is applied by the destination country’s customs authorities, not by us.
I hope that clarifies things, but please let me know if you’d like a copy of the relevant section from our terms for your reference.
Awful experience
Awful experience. Incomplete order sent for parts and after repeatedly e-mailing, no response.
Given the company, the products and the fact I have purchased one of their cars from them, I would expect a lot better service
22. Oktober 2025
Antwort von Chelsea Truck Company
I’m really sorry to hear about your experience. The item you ordered doesn’t come with a badge as standard, but as a gesture of goodwill we’ve arranged to send one out to you free of charge.
We always aim to deliver the level of service and quality expected from us, and I’m sorry this fell short on this occasion. I hope this helps put things right and restores your confidence in us.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.