I ordered a 30x40 arch storage shelter. I had an issue with two missing support posts, but they sent new ones in a timely manner. I am giving it 4 stars because the instructions provided very limited... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I had a defective charging cable. When I reported it via email, the Chery Industrial team quickly offered to replace the cable. I greatly appreciate the good customer service that was provided. The ca... Mehr ansehen
Shipping was crazy. They told me they 'd call me to set up a day instead. I got a text with a 2-hour window and it's a month to rent a forklift so I had to go to plan b and the only other thing that's... Mehr ansehen
Unternehmen hat geantwortet
Fast service the communication durning the order and after on my delivery. We used zip ties too help hold the parts of the tarp in placing it properly . You guys could put that in yr kits too help bu... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence. What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule. Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.
OUR PROMISE TO YOU
Vom Unternehmen geschrieben
- Your satisfication is our #1 goal.
- Even though we strive to provide the best service possible, there may occasionally be imperfections. If you experience any issues, please contact us at your earliest convenience. Our team will be happy to assist and make things right.
Kontaktinformationen
65 Commercial Ave, Garden City, 11530, NY, Vereinigte Staaten
- 888-589-8148
- Service@cheryindustrial.com
- cheryindustrial.com
Holiday Sales
4,0
Gut
360 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 70 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Get ready to spend hours peeling of plastic
The instructions are terrible! Shows one section of the build and simply says x2, but to find out later that the back side needs to be installed opposite as the front.
The shed seems decent but the worst part of it is the protective plastic that is put on the sheet metal. I have spent 3x more hours peeling off the plastic than actually building the shed. No plastic and a can of touch up paint would have been way better. I do not wish peeling the plastic off to anyone. Go figure this was on sale.....
24. September 2026
Antwort von Chery Industrial
Thank you for taking the time to share your honest feedback. We are truly sorry for the frustrating experience you had during assembly. We highly value your feedback on the manual. We’re sorry you spent so much time peeling the plastic off. The protective plastic can actually stay on the panels for surface protection and does not need to be removed. We regret this information was not clear to you while assembling. We will improve our instructions for future customers. Sorry again.
Antwort von Chery Industrial
We are truly sorry to hear your items arrived badly damaged, and we apologize that you have been waiting for our contact. Our colleague will reach out to you as soon as possible to assist you and work on a proper solution for this damage issue. Please keep an eye on your inbox. Sorry for the bad experience again...
They were very professional and…
They were very professional and delivered very quick,
I was very happy with their service!
30. September 2026
Gatepost fiasco
We ordered some hardware to put up gates for our front entryway. When they arrived, the box was totally open. The one top of the one piece the ball on the top was broken off and missing and smashed. There was scratches all over the metal post and they didn't send us the right hardware. They only sent us 4 pieces, to mount it to the gate and the back parts of the four brackets that attach to the gate were not there. Very negligent company. Thank you for getting back with us though. And making this right I appreciate that!
28. September 2026
Antwort von Chery Industrial
We are so sorry this order turned out such a mess for you. It’s awful that your package arrived open, with broken pieces, scratches on the metal post and missing bracket parts. We totally get why you’re upset.
We’ve already sent out replacements for all the damaged and missing items. Sorry again for this terrible experience. We will improve our packaging to prevent this situation from happening again.
Reliable and honest
Being able to talk to a person, honest answers. Delivered when they said they would.
24. September 2026
Contact issues getting my order fulfilled
I had to call and email numerous times before I finally got my order delivered, and even then I didn't get any reply, the order just finally showed up
25. September 2026
Antwort von Chery Industrial
We’re so sorry you had to reach out so many times by phone and email just to get updates on your order. We really appreciate you bringing this contact issue to our attention. We will work hard to improve our response speed so no other customers have to go through this frustrating experience.
Fast service the communication durning…
Fast service the communication durning the order and after on my delivery.
We used zip ties too help hold the parts of the tarp in placing it properly . You guys could put that in yr kits too help building the garage as well as adding pole holders too help hold the arches up while u are setting it up . I have pictures too show how it helped us for only 2 ppl doing the work .
16. September 2026
They were very responsive when I found…
They were very responsive when I found that I was missing a couple pieces.
9. September 2026
So far this has been great.
Chery has answered all my questions and been up front with information. Delivery was on time and simple.
Just opened the box and peeked in, nothing but rain this week so still in the box.
Neighbors have same hoop building and love it, hope my experience will be similar.
15. September 2026
1 yard Container
1 yard Container, Good Price, Friendly Staff, Purchased from them before.
Thanks, Mark
2. September 2026
Product information was key.
11. September 2026
My order was accurate
My order was accurate, delivery as promised and the freight company followed our direction as specified at the job site.
4. September 2026
quick delivery of order
8. September 2026
Jermaine Gentle was a rockstar
Jermaine Gentle was a rockstar. Worked well with him and accommodated what I was trying to have completed prior to the Labor day Holiday.
3. September 2026
They did not have updates..
They did not have updates... we continually had to follow up. took too long to get our order.. we were not advised, upfront, the credit card was changed, and then we followed up on the eta to be told it was coming from overseas...no definite date given. Had to call every month....
24. August 2026
Antwort von Chery Industrial
We sincerely apologize for the extremely frustrating experience.
We take full responsibility for insufficient order‑status updates, lack of upfront communication, and the uncertainty around shipment ETA. It should never have fallen on you to follow up repeatedly and call month after month for order progress. Our team is reviewing our internal workflows to strengthen proactive customer notifications and advance clear pre‑order disclosures for overseas shipments.
We're truly sorry for letting you have such a experience with this order. Thank you for your real feedback and if you have any other problem please feel free to contact us.
The manual was incorrect
The manual was incorrect . There was very minimal instruction . I was short bolts and nuts and still have not received them weeks later.
28. August 2026
Antwort von Chery Industrial
We sincerely apologize for the frustrating start‑up experience with your order.
We understand the inconvenience caused by the incomplete assembly manual and the delayed supplementary hardware shipment. Our team is actively revising and improving our instruction manual to prevent similar issues for future customers. We will also optimize our logistics process to speed up the delivery of replacement parts.
Should you run into any questions during installation, please feel free to reach out to our support team for assistance at any time. Kindly email us at support@cheryindustrial.com with your order number if you require further help.
I haven't received the item I ordered.
27. August 2026
Antwort von Chery Industrial
We are sorry to hear you have not received your order #2026CHERY17712SPOL.
According to the carrier tracking record, this shipment shows as delivered. We suggest you check with your building front desk, property management, neighbors or nearby parcel drop‑off location, as goods are sometimes left in safe places.
Our team will also assist you to investigate and resolve this matter asap.
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