First class service from the team at Chorley Nissan. Jack was superb in the whole process, kept us informed at every stage of the process and within a week we were driving away in our car. Really plea... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I found the staff at MG Chorley very helpful and friendly. They took time to explain everything in detail and answered all my questions. The part change process was efficient and a fare price was offe... Mehr ansehen
Great experience at Chorley Group MG Blackpool. Met Harris who helped us choose a beautiful car, good price, no pressure. Especially liked his friendly and open approach. Highly recommended. Fast, f... Mehr ansehen
Unternehmen hat geantwortet
Had a brilliant experience at Wigan Nissan. Tom Shuttleworth was the salesman that was dealing with me . He was excellent.He helped me find my new car . Kept me up to date with all the process and o... Mehr ansehen
Unternehmensdetails
- Autohändler
- Kfz-Prüfstelle
- Kfz-Reparatur und -Wartung
- Fahrzeughändler
- Nissan-Händler
- Gebrauchtwagenhändler
Vom Unternehmen geschrieben
Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.
chorleygroup.co.uk Details
Vom Unternehmen geschrieben
Kontaktinformationen
Head Office- Ackhurst Road, PR7 1NN, Chorley, Vereinigtes Königreich
- 01253-298833
- info@chorleygroup.co.uk
- chorleygroup.co.uk
4,5
Hervorragend
9163 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 77 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Purchased a new car on Tuesday and got …
Purchased a new car on Tuesday and got great representation from there employee at burnley ,Gareth
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Dear Peter,
Thank you for your great review.
I’m really pleased to hear you had a positive experience purchasing your new car and that Gareth looked after you so well.
I’ll be sure to pass your kind feedback on to him.
We truly appreciate your support, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Lovely experience ordering my new car…
Lovely experience ordering my new car helped from start to finish Great customer service.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Dear Barbara,
Thank you for your lovely review.
I’m delighted to hear you had such a great experience ordering your new car and that you were supported from start to finish with excellent customer service.
We truly appreciate your support, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Exceptional professional and friendly…
Exceptional professional and friendly dealings with Reece. A true credit to you company
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Dear Philip,
Thank you for your fantastic review.
I’m delighted to hear you received such professional and friendly service from Reece. He’s a real asset to the team, and I’ll be sure to pass on your kind feedback.
We truly appreciate your support, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Purchased 75 plate demo nissan juke…
Purchased 75 plate demo nissan juke in January . Excellent service received from Will . Will was friendly and helpful and nothing was too much trouble . The car was immaculately cleaned and all ready for early pick up on the Saturday morning.
Couldn’t fault the service at all . Would definitely recommend! Sorry for late review !! Thank you
17. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Dear P.J,
Thank you for your fantastic review.
I’m delighted to hear you received excellent service from Will and that everything was prepared perfectly for your early collection. It’s great to know he was friendly, helpful, and made the whole experience smooth for you.
No need to apologise—we really appreciate you taking the time to leave your feedback!
Thank you again for your recommendation, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Rio at Burnley worked hard & moved his…
Rio at Burnley worked hard & moved his appointments to allow me to get my car sooner, so I wasn't without a car for too long. He was very friendly, clear, honest & very helpful. 🤩🤩
11. April 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Sear Joanne,
Thank you for your lovely review.
I’m so pleased to hear that Rio was able to accommodate you and rearrange his appointments to ensure you weren’t without a car for long. It’s great to know he was friendly, clear, and helpful throughout.
I’ll be sure to pass your kind feedback on to him.
We really appreciate your support, and if there’s anything you need going forward, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Sim was a delight to deal with and it…
Sim was a delight to deal with and it was an excellent experience in spite of living 4 hours away, he gave me full details of the vehicle so that on collection it surpassed my expectations. Thank you Sim
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Dear Simon,
Thank you for your fantastic review.
I’m delighted to hear that Sim was a pleasure to deal with and that your experience was such a positive one, especially given the distance involved. It’s great to know the information provided beforehand meant the vehicle exceeded your expectations on collection.
I’ll be sure to pass your kind feedback on to Sim.
We really appreciate your support, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
No pressure from sales staff
No pressure from sales staff, seen a i10 on there web site went to see it bought it, buying the car was so easy had it a week now and I love it .I had my other car for nearly 17 years hope this one last that long . THANKYOU TOM IN WIGAN HYUNDIA.
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Dear Chris,
Thank you for your lovely review.
I’m delighted to hear that you had a smooth and easy experience purchasing your Hyundai i10, and that you’re already loving it after your first week.
It’s great to know Tom looked after you so well and made the process straightforward and pressure-free—I’ll be sure to pass on your kind comments to him.
Wishing you many happy years with your new car, just like your last one!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Excellent service from start to finish
Excellent service from start to finish. Having been let down by another dealer Brett and the team were a great help in sourcing our new Nissan Interstar. The van is perfect and we would definitely recommend Chorley Nissan.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Dear Peakcraft,
Thank you for your fantastic review.
I’m delighted to hear that Brett and the team were able to step in and support you after your previous experience, and that they helped source the perfect Nissan Interstar for you.
It’s great to know everything went smoothly from start to finish, and we really appreciate your recommendation.
If there’s anything you need going forward, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Nissan Blackpool I Was given awful…
Nissan Blackpool I Was given awful customer service by salesman Mr John Taylor and his other colleagues muppets and mostly ignored by Paul Gaskell and Adam turner,
Wrong car given it was another customers car,
Wrong number plates put on my car which is illegal
No sorry 😞 whatsoever
Very distressed situation very unhappy service customer care by Paul Gaskell was disappointing he told me Given the circumstances and the unfortunate lack of trust you now have dealing with John and Chorley Group, its probably best we draw this to a close and you place an order for a second car elsewhere. what a company completely unacceptable customer service and what a terrible customer care and customer support staff awful here and management Adam turner does not reply to any emails, avoid at all costs please 🙏 the company Chorley are the worse car company I have ever encountered buying a car, they have no business sense whatsoever, please 🙏 avoid this company please I have now purchased my car from a fantastic company,
25. Februar 2026
Bewertung ohne vorherige Einladung
A great experience thanks to Sam .
A great experience thanks to Sam .One criticism it would be better if the prices are displayed on the cars. We struggled with the QR codes as did another couple who were viewing the same time as us
4. April 2026
Bewertung ohne vorherige Einladung
Excellent service received by Chorley…
Excellent service received by Chorley Group Nissan Preston.
From start to finish our experience was top notch. No pressure whatsoever to buy anything you didn't want. Emily assisted us for all our needs and showed us exactly what we were looking for. Very professional in every way, as well as being very patient with me when I found things a bit over my head. We received a very fair price for our car & the car we purchased represented excellent value for money.
Emily instructed us & directed us very thoroughly throughout the collection of our new vehicle & nothing was too much trouble for her.
Overall a very satisfying experience with CGNP & we look forward to returning when required for service, mot etc.
Thanxalot Emily.
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Good Morning,
Thank you so much for your fantastic review.
I’m delighted to hear that your experience with Chorley Group Nissan Preston was top notch from start to finish. It’s great to know you felt no pressure and were supported throughout the process.
Emily will be especially pleased to hear your kind words—it’s wonderful to know she was professional, patient, and took the time to ensure everything was clearly explained, right through to collection. I’ll be sure to pass your feedback on to her.
I’m also really pleased you were happy with the value and the price offered for your part exchange.
We truly appreciate your support and look forward to welcoming you back for servicing and MOT in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great experience
I have been looking for a new car for my husband for a while I’m a massive Kia fan and just not found the car that fitted him in size and budget.
By fluke we went to ormskirk branch (was never a big fan from a bad experience when it was 06vauxhall). Saw a car that had just been part exed so within 5 minutes of it being handed over we test drove it and had it reserved.
We did continue looking but found nothing to compare so David Gore sorted everything swiftly and went the extra mile by sorting the alloys and even new number plates on it. My husband went to drop his car off a day earlier than he should as he’s impatient and David as he was so well organised had the car ready (luckily) and my husband was able to bring it home instead of a lovely walk home.
Throughout David and Trevor have been great kind caring and a bloody good laugh can’t relate them high enough!
Cherry on the top would have been a lifetime of free valets but you can’t have everything ! Thanks again guys one happy husband
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Dear Gillian,
Thank you so much for your fantastic and detailed review.
I’m delighted to hear that, after your initial visit, you found the perfect car for your husband—and even more so that the whole experience turned out to be such a positive one for you both.
It’s great to know that David and Trevor looked after you so well, from getting everything sorted quickly to going the extra mile with the alloys and number plates. I’m glad everything came together smoothly (and just in time for your husband’s early arrival too!).
I’ll be sure to pass on your kind words to them—they’ll really appreciate it. And I agree, a good sense of humour always helps make the experience even better!
Thank you again for your support, and we hope your husband continues to enjoy his new car. If there’s anything you need in the future, we’re always here to help.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Poor after sales
Poor after sales, receptionists very polite but no mechanic to be seen, they won't change a faulty 12v battery they say it is ok, Halfords and me disagree.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Hi John,
Thank you for your feedback.
I’m sorry to hear about your experience and appreciate you bringing this to our attention. Your comments have been noted.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Fantastic service
This was our first experience of the Chorley Group Blackpool. We introduced ourselves to Sean Black who picked up on every small detail we mentioned .Sean made the whole experience a pleasure he is a true professional and great to work with . our experience was second to none
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Dear William,
Thank you for your wonderful review.
I’m delighted to hear that your first experience with Chorley Group Blackpool was such a positive one. It’s great to know Sean picked up on every detail and made the whole process a pleasure for you—he’s a real asset to the team.
I’ll be sure to pass your kind feedback on to him.
We really appreciate your support and hope to see you again in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Just had a fabulous experience with…
Just had a fabulous experience with Chorley Group Wigan branch. Spitted a car I fancied on line, on line chat agent aryan was really helpful and within minute I was contacted directly by the sales manager Lee who confirmed the car was available. I was then contacted by Tom the Sales Executive who invited me to come and view the car. I visited the same day, Tom was great and easy to deal with , he inspected my car - gave me a fair price and we agreed the deal. I returned the next day to complete the deal and pick the car up - the car was fully checked, valued and ready to go. Tom even sorted my car tax on line for me. Overall great experience, young Tom is a credit to the business - would highly recommend 👏👏👏
2. April 2026
Bewertung ohne vorherige Einladung
Avoid David Gore at Chorley Group Ormskirk
Signed contracts on 10 March with an agreed delivery date of 31 March. The car never arrived. When I chased, David Gore falsely told me the delay was caused by my failure to sign the paperwork — I had signed both forms on the same day they were issued, which is documented in writing.
The real delivery date had silently moved to 2 June with no warning, no apology, and no proactive communication whatsoever. When pressed for a solution, David offered nothing but vague reassurances that he would “monitor availability.”
It took a formal written complaint citing the Consumer Rights Act, the Misrepresentation Act, and their own Terms & Conditions — sent to four members of staff simultaneously — to get a resolution. To their credit, Regional Franchise Manager Paul Gaskell refunded my deposit the same day without argument.
The experience with David Gore was dishonest, incompetent, and a complete waste of my time. Chorley Group should seriously review who they put in front of customers.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Hi Leon,
Thank you for taking the time to leave your feedback.
I’m very sorry to hear about your experience and the frustration this situation has caused. This is certainly not the level of service we aim to provide, particularly around communication and keeping our customers informed.
Following your complaint, our management team did attempt to contact you by both phone and email on Wednesday to apologise and discuss a resolution. Unfortunately, we were unable to reach you. As you mentioned, Paul has since arranged for your deposit to be refunded promptly.
We do take your feedback seriously, and it will be reviewed internally to ensure improvements are made moving forward.
I’m sorry again that we were unable to resolve this to your satisfaction, but should you wish to discuss this further, we would still welcome the opportunity to speak with you.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Garage damaged car during service, refused to fix it.
So, where do I start? Took my Nissan Juke in for a major service on Jan 26th. Paid £369 for the privilege. Reached home to find the rear parking sensor had been dislodged during the service. Reported it and took the car back in. They acknowledged the sensor became dislodged during the serviced but said I'd have to pay £300 to get it fixed. No accepting responsibility for the fault. Raised complaints with the main Chorley Group and Nissan. Got a call from the manager who said he'd arrange a spot for me to bring the car in but... crickets. waited until 16th March and gave them a 7 day ultimatum. No reply so got it fixed at a local garage for £45. Have now filed a claim with the Motor Ombudsman and will never service my car there again.
20/04/2026- So I contacted Chorley Group customer care after their offer to reimburse my costs. This was a week ago. They said they would ask the Management to contact me; but have not yet done so. Let's see how long this takes...
26. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Hi Andy,
Thank you for taking the time to share your feedback.
I’m sorry to hear about your experience following your service and the frustration caused by the concerns raised. We always aim to provide a high standard of care and clear communication, and it’s disappointing to hear that this has not been your experience on this occasion.
Our management team have reviewed the matter and offered to reimburse the cost you incurred to resolve the issue. If you would like to proceed with this, please let us know and we will arrange it for you.
We appreciate you bringing this to our attention, and your feedback has been noted internally.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
A great sales executive
Grace Dodd our sales executive gave us all the information we needed to know about all the features with the car. The sale was smooth and we have the confidence that if a new questions pop up we can contact Grace for prompt attention.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Dear John,
Thank you for your lovely review.
I’m so pleased to hear that Grace provided you with all the information you needed and made the whole process smooth and straightforward. It’s great to know you feel confident reaching out with any questions—that ongoing support is really important to us.
I’ll be sure to pass your kind comments on to Grace.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
The team made me feel welcome
The team made me feel welcome, and were very helpful, and not at all pushy. Having agreed a purchase, there was a snag that took a few days to resolve, but I was given a really nice courtesy car to use. Many thanks to Tom for his patience and help.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Dear Michael,
Thank you for taking the time to leave such a thoughtful review.
I’m really pleased to hear the team made you feel welcome and supported throughout, and that you didn’t feel any pressure during the process—that’s exactly the experience we aim to provide. I’m also glad we were able to keep you on the road with a courtesy car while everything was being resolved.
A special thank you for mentioning Tom as well—I’ll be sure to pass on your kind words to him.
We really appreciate your patience and your custom. If there’s anything you need going forward, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
The car was prepared excellently and…
The car was prepared excellently and ready for me to pick up. The staffs were very welcoming and polite. I was also able to get the full history of the vehicle. Overall, I got the car I desired and it was hassle-free
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Dear Daniel,
Thank you so much for your kind review.
I’m really pleased to hear everything was prepared to a high standard and ready for your collection, and that the team made you feel welcome throughout. It’s great to know you found the process smooth and hassle-free, and that having the full vehicle history gave you extra peace of mind.
Enjoy your new car, and if there’s anything you need going forward, we’re always here to help.
Kind regards,
Nicole Butcher
Client Services Manager
Chorley Group
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