I have recently purchased a very nice vehicle form this Garage, from the minute I walked through the door to first have a look until I drove away with the Vehicle I have felt well looked after and... Mehr ansehen
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Das sagen Bewerter
Professional service from Acorn Kia Warrington. Many thanks to Dan & Sean. Dan Jackson in particular was really impressive. He had such a friendly approach, even when I mentioned my work lease scheme... Mehr ansehen
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My experience was great today as Dan Jackson told me everything i needed to know and also showed me around my new car. He showed me all the new gadgets in my car and asked if I had any questions after... Mehr ansehen
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⭐⭐⭐⭐⭐ Fantastic service from start to finish! Absolutely brilliant experience with Kia! Mike was incredibly friendly, helpful and accommodating throughout the entire process. He made everything s... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
Kontaktinformationen
Cannock Road, Chase Terrace, WS7 1JS, Burntwood, Vereinigtes Königreich
- 01543685656
- customercare@acorn-group.co.uk
- www.acorn-group.co.uk
4,8
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4127 Bewertungen
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Staff & service are very bad
Very poor reception and not friendly at all I phoned the lady to explain something goes wrong with my service appointment but she was not listening good and she hang up the phone!! After that I was not happy anymore and I will never buy Kia car in the future and I will share this situation to everyone that this garage are not good at all ,Even if you walk in to the reception I never feel welcome there ,I think they’re problems with customers dealing not equal and they give impression that they’re heating their job
I will definitely sell my Kia car and looking for car garage that can give me good service and good behaviour
👎🏿
18. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group
Mahmoud, I sincerely apologise for your experience. It’s disheartening to hear that our service did not meet your expectations, and I appreciate you bringing this to my attention. We pride ourselves on providing excellent customer service and a friendly atmosphere, and it seems we fell short in your case. Your feedback is invaluable as we strive to improve our customer care and ensure that every interaction reflects our commitment to quality and reliability. If you would like to discuss this further, please reach out directly to customercare@acorn-group.co.uk or the the dealership on 01744 411777 Your satisfaction is important to us, and we want to ensure that all our customers feel valued and supported.
Vicky was very professional
Vicky was very professional, polite and knowledgeable about the EV3. I felt at ease with her information as this was my 1st time driving an electric car.
31. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group
Thank you for your wonderful feedback, Valerie. I'm thrilled to hear that Vicky made your first experience with an electric car so positive. Our team is dedicated to providing excellent customer service, and it's great to know that her professionalism and knowledge helped you feel at ease. We strive to create a pressure-free environment where you can explore your options comfortably. If you have any more questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to support you throughout your ownership journey. Take care and enjoy your new car. Happy driving. Have a great day.
What a fantastic experience dealing…
What a fantastic experience dealing with both Vicki in sales and Susi & Kate in the after sals department.
Nothing was too much trouble we highly recommend this garage
⭐️⭐️⭐️⭐️⭐️
30. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group
Thank you, Tegan, for your fantastic feedback. I’m delighted to hear about your wonderful experience with Vicki, Susi, and Kate. Our knowledgeable and friendly staff are dedicated to providing excellent customer service in a pressure-free environment. Your recommendation truly means the world to us, and we are committed to supporting you throughout your ownership journey with reliable aftercare. If you need anything further, please don’t hesitate to reach out. We genuinely value your trust and satisfaction. Take care and enjoy your new car. Have a wonderful day.
Katie and Vicki were class and we are…
Katie and Vicki were class and we are loving the new car
30. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group
Thank you, Tyler, for your fantastic feedback. I’m delighted to hear that you are enjoying your new car and that Katie and Vicki provided you with the excellent customer service we strive for. Our friendly staff is committed to creating a pressure-free sales environment and ensuring a smooth, transparent car-buying experience. We truly value your trust and are dedicated to supporting you throughout your ownership journey with our strong commitment to aftercare. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Take care and enjoy your new car. Happy driving. Have a great day.
I was mis-sold an insurance product at Acorn, Crewe…
I just found out that I was mis-sold an insurance product I paid over £400 for, at this dealership.
The salesman who sold me the car, told me he was selling me a specific cosmetic product which I agreed to, but he documented a different insurance product . I did not realise his mistake until two weeks ago, when I tried to make a claim. He has since denied any mistake or wrong doing. Telling me he has never had a complaint before , this must be a one off. Neither did he refer me to any one more senior to seek help from or make a complaint. Now that I am trying to make a claim , I am finding no-one to be helpful, who even is the customer service manager at this dealership? I asked and was not given a name.
When I bought the car, the salesman seemed genuine, pleasant and polite. I have now lost trust and I am waiting to see how they resolve this matter. I have written to their head office.
This dealership needs to review their insurance selling process to ensure it's transparent, accurate and encourage their staff to own up to their mistakes.
This dealership has lost three additional car sales from my family because I will no longer recommend this dealership as a trustworthy company to make a purchase from.
When I buy something I am always thinking, will I recommend this service to my adult children or use this service again? I am so grieved with this dealership because I travel over 50 miles for aftersales service and feel hugely let down.
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group
Thank you for taking the time to share your feedback, and we’re sorry to hear you feel let down. We value your loyalty, particularly given the distance you travel to us for aftersales, and we take any concern about how a product was sold very seriously.
Your complaint was received by our Customer Care team and passed straight away to our General Sales Manager, who has been in direct contact with you and has sent you all the documentation from your purchase. This shows that the required compliance steps, including the demands and needs assessment, were completed with you at the point of sale and again at handover. It also shows your acceptance of the product and confirmation that it was applied to your vehicle.
Having fully investigated your complaint, we are satisfied that the product was sold correctly. Our final response has been provided to you directly, and we consider this matter closed.
Kind regards, Group CRM Manager
Excellent Service
I have recently purchased a very nice vehicle form this Garage, from the minute I walked through the door to first have a look until I drove away with the Vehicle I have felt well looked after and relaxed.
The team there are very professional and helpful,
I was looked after by Tyler from the start a very professional and courteous young man who couldn’t do enough to make the experience more memorable.
I would recommend this place for quality vehicles and professional Staff.
Thanks very much Tyler
28. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group
Thank you, Michael, for your wonderful feedback. I am thrilled to hear that you found our team, especially Tyler to be professional and exceptionally helpful throughout your car-buying journey. We pride ourselves on creating a pressure-free sales environment where our customers feel valued and supported. Your recommendation means the world to us, and we are dedicated to providing reliable aftercare for your new vehicle. If you have any further questions, please don't hesitate to reach out. Your satisfaction is our priority, and we look forward to supporting you throughout your ownership journey. Take care and enjoy your new car. Happy driving. Have a great day.
⭐⭐⭐⭐⭐ Fantastic service from start to…
⭐⭐⭐⭐⭐ Fantastic service from start to finish!
Absolutely brilliant experience with Kia! Mike was incredibly friendly, helpful and accommodating throughout the entire process. He made everything straightforward and was especially helpful in guiding me through the finance application.
I managed to drive away in a fantastic value used car that feels practically brand new! Couldn’t be happier with the car or the service I received. A massive thank you to Mike for making the whole experience so easy and stress-free. 10/10, would highly recommend!
28. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group
Thank you so much for your wonderful feedback, Kate. I’m delighted to hear that you had such a fantastic experience with us and that Mike was there to assist you every step of the way. We take pride in our pressure-free sales environment and our commitment to providing excellent customer service, so it’s great to know you felt supported throughout the process. Enjoy your new car, and remember that we are here for you with reliable aftercare throughout your ownership journey. Your satisfaction is our priority, and we truly appreciate your recommendation. Take care and happy driving. Have a great day.
Great service and great car
26. Oktober 2026
Antwort von Acorn Motor Group
Thank you, David, for your wonderful review. I'm delighted to hear that our friendly staff made such a positive impression during your service. We pride ourselves on providing excellent customer service and ensuring a smooth, experience for all our customers. Your satisfaction is our top priority, and we truly appreciate your trust in us. Should you have any questions or need assistance in the future, please feel free to reach out. We're here to support you throughout your ownership journey with reliability and care. Take care and have a great day.
My experience was great today
My experience was great today as Dan Jackson told me everything i needed to know and also showed me around my new car. He showed me all the new gadgets in my car and asked if I had any questions after he finished. The communication between myself and Dan was amazing which has been ongoing since August 2026. I've also received emails from Dan but he rang me first to explain them.
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group
Thank you, Georgina, for your wonderful feedback. I’m thrilled to hear that Dan provided you with such knowledgeable and friendly service, ensuring your experience was enjoyable and stress-free. Our team is dedicated to creating a pressure-free car-buying journey, and it’s fantastic to know that Dan's ongoing communication and support have made a positive impact. We truly value your trust and are committed to offering quality aftercare throughout your ownership journey. If you have any further questions or need assistance, please don’t hesitate to reach out. Enjoy your new car, happy driving. Have a great day.
Not particularly interested post-sale
Sadly, like so many car dealers, acorn are very enthusiastic when you have decided that you will buy a car from them. However, I recently had an experience where I was approached by them… They were offering me a new car in exchange for my current car, which is only year old. My experience was that the salesman was only interested in an easy life. When I asked him to do a little bit of work to check out options for redeeming my current gap insurance, minor accident insurance, etc so that I did not have to splash out again for these products on the new car, he simply lost interest in the sale and they wrote to me to say that they could not help me on this occasion. My distinct impression was that if the sale of the new car was going to involve any work for them, then they really weren’t that interested.
I’ve had similar experiences when I’ve had difficulties using the app that is associated with the car. There were some functions I just could not access and still cannot access because they were not terribly interested in resolving the issue.
Following my recent experience with this company, I think that it is unlikely that I will return to them when my car becomes due for a change in a couple of years. This is a pity because I am generally a very loyal customer and tend to stick with companies who treat me well. It is not that this company has treated me badly; It is more a case of them not being terribly interested.
Following my review, I received a note from customer services which says very much the same as the response below… They also said in that response to me that they would get somebody from the dealership to contact me to discuss my concerns further. It is worth noting that this did not happen. I’ve not heard a word from the dealership…
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group
Hello Brian, we appreciate your honest feedback, We are disappointed to hear that your experience was not a positive one. we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We appreciate you bringing this experience to our attention. If you haven't already, please reach out to us at customercare@acorn-group.co.uk so we can explore this further and work towards a reliable solution for you. We look forward to hearing from you.
Excellent service from staff from…
Excellent service from staff from booking through to completion of service.
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group
Thank you, for your wonderful review. I'm delighted to hear that our friendly staff made such a positive impression during your visit.. We pride ourselves on providing excellent customer service and ensuring a smooth, experience for all our customers. Your satisfaction is our top priority, and we truly appreciate your trust in us. Should you have any questions or need assistance in the future, please feel free to reach out. We're here to support you throughout your ownership journey with reliability and care. Take care and have a great day.
Service was great from start to end
Service was great from start to end. Josh was very friendly and had great knowledge and he was very helpful.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group
Thank you, Steph, for your wonderful feedback. I'm thrilled to hear that you had a great experience with us and that Josh was able to provide you with friendly and knowledgeable service. We pride ourselves on our commitment to quality customer service and creating a pressure-free environment. Your satisfaction is our priority, and we are always here to support you throughout your ownership journey. If you need anything else, please don't hesitate to reach out .take care and have a great day.
Great service and lovely staff!
17. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group
Thank you for your 5-star review, Jenny. We are delighted to hear that you enjoyed your experience with our friendly staff. Our strong commitment to providing excellent customer service is what sets us apart. We aim for a smooth experience, and it's fantastic to know we met your expectations. If you have any questions or need assistance in the future, please feel free to reach out. Your satisfaction is our priority, and we look forward to supporting you throughout your ownership journey with reliable aftercare. Take care and have a great day.
Lesley does it Again…
was looked after on arrival with my Dog Minnie, took a bit longer than expected, but with the valeting wash and Vac was well worth it. Thanks to Lesley and Team for the Visit, 💯👌🌈
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group
Thank you for your kind words, Brian. I'm delighted to hear that you and Minnie felt well looked after during your visit. I truly appreciate your patience as we took the time to ensure your vehicle received a quality valet. Lesley and the team consistently go above and beyond to provide excellent customer service, and it's wonderful to know their efforts made a positive impression. If you need anything else or have further feedback, please don't hesitate to reach out. Take care and have a great day.
Couldn't ask for more!
Chris was fantastic from start to finish, we could not have asked for more. He is extremely knowledgeable, not only about the car, but about the motability scheme, which was such a help. The experience was a breeze and Kia will definitely be our first port of call in the future.
21. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group
Thank you, Miranda, for your fantastic feedback. I'm delighted to hear that Chris provided you with such knowledgeable and friendly service throughout your experience. Our team is dedicated to ensuring a smooth and pressure-free car-buying journey, and it's wonderful to know that Chris was able to assist you with the motability scheme. We truly value your trust and are committed to being your reliable choice in the future. If you need any further assistance or have questions, please don't hesitate to reach out. Your satisfaction is our priority. Take care and enjoy your new car. Happy driving. Have a great day.
I've had a rather strange experience…
I've had a rather strange experience with this dealership. After several days of emails and phone calls, we finally agreed to purchase a car from Kia Burntwood. Josh told me, "Let me move the car and I'll call you back in 10–15 minutes."
Nearly an hour later, he called to apologise and explained that their director had decided to buy the car instead.
I was genuinely surprised by this. After spending several days discussing the purchase and reaching an agreement, I would have expected the vehicle to be reserved or at least not sold internally while the deal was being finalised. The whole experience has left a rather sour taste in my mouth.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group
Hi Tushar, I truly apologise for the experience you've had. It’s disappointing to hear that the vehicle was sold internally after we had reached an agreement. We strive for a smooth and transparent car-buying experience, and it’s clear we fell short this time. Your feedback is invaluable, and I assure you we will review our processes to prevent this from happening again. We genuinely appreciate your understanding and hope to earn your trust back. If there’s anything we can do to assist you further, please don’t hesitate to reach out to us at customercare@acorn-group.co.uk.
Professional service from Acorn Kia…
Professional service from Acorn Kia Warrington. Many thanks to Dan & Sean.
Dan Jackson in particular was really impressive. He had such a friendly approach, even when I mentioned my work lease scheme, he didn't change his approach or attitude. Very knowledgable about the KIA EV5. Great informative follow up emails too which was lovely. Hopefully cross paths again soon.
11. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group
Thank you, Leon, for your wonderful feedback. I'm thrilled to hear that Dan and Sean provided you with such professional and friendly service. It's great to know that Dan's knowledge about the KIA EV5 and his approachable attitude made a positive impact on your experience. We pride ourselves on offering a pressure-free environment and excellent aftercare, ensuring our customers feel valued and supported throughout their journey. We look forward to crossing paths again soon. Please don't hesitate to reach out if there's anything additional we can do for you. Take care and have a great day.
The staff are super friendly and…
The staff are super friendly and helpful. They make the process so relaxed and easy which was great. Great value for money.
17. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group
Thank you, Tamzin, for your fantastic feedback. I’m delighted to hear that our friendly staff made your experience so relaxed and enjoyable. We pride ourselves on providing excellent customer service in a pressure-free environment, ensuring that every customer feels valued and supported. Your satisfaction is our top priority, and it’s wonderful to know you found great value for money. We are committed to supporting you throughout your ownership journey and ensuring a smooth and transparent experience. If you have any further questions, please don't hesitate to reach out. Take care and enjoy your new car. Happy driving. Have a great day.
Antwort von Acorn Motor Group
Thank you, Kim, for your wonderful feedback. I’m delighted to hear that our friendly staff were able to assist you effectively. We take great pride in delivering excellent customer service and creating a pressure-free environment for all our customers. Your satisfaction is our top priority, and we are committed to supporting you throughout your ownership journey. If you have any further questions or need assistance in the future, please feel free to reach out. We’re always here to help and ensure you have a smooth and enjoyable experience with us. Take care and enjoy your new car. Happy driving. Have a great day.
Very good
Callum has been excellent ,not pushy at all and is very helpful
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group
Thank you, David, for your fantastic feedback. I'm thrilled to hear that Callum provided you with excellent service in a pressure-free environment. Our friendly staff is dedicated to ensuring a smooth and transparent car-buying experience, and it's wonderful to know you felt supported throughout. Your satisfaction is our top priority, and we truly appreciate your trust in us. If you have any questions or need assistance in the future, please don't hesitate to reach out. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
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