City Energy Network Limited Bewertungen 

Two of the team came to fit the electric boxes in my meter cupboard and a unit in my upstairs cupboard. I do not have access to the loft space. Very efficient. Scaffold already up. The team then came to put the panels on the roof. They were not there many hours and finished. The first two lads came back to connect the panels to the supply. All done in no time at all. Everybody certainly knew what they were doing! Very efficient bunch of lads.

After being granted funding for solar panels things moved very quickly. City Energy organised the installer (a company in Wales - I live on the South Coast of England). It would have been nice to know who the installer was prior to them phoning me out of the blue to arrange a site visit! A surveyor was quickly dispatched from the installation company soon after which the the solar panels were installed on the roof followed by an electrician the next day to connect everything - job done! and it all works. From my experience City Energy are a well organised and efficient company and would recommend.

Fast. Efficient. Thorough knowledge of thier work. Polite. Friendly. From initial contact until job finished. Fantastic . Thank you

Very satisfactory service. Good job, well done. Customer Service was exceptional. Easy to contact too.

The process took quite a long time because there appeared to be difficulties with one of City Energy’s installers. However, the crew that eventually arrived were definitely worth waiting for. The three of them were all friendly, polite and efficient; it took less than four hours to get the panels up, the electrics connected and for us to be told how it all worked. City Energy’s staff too were all on the ball. I don’t know exactly what happened in our case but I doubt that other customers will have to wait so long. Very happy and nice to see the in-home display unit not having to work so hard!

Happy with the solar panels but the service has been abysmal, I’ve had the scaffolding up now 3 weeks after the work was completed, I’ve called 3 times and get no clarity on when it’s coming down, the guys that installed the panels made a massive hole in my exterior wall and my email complaints been ignored twice for over a week now, they moved a load of tiles of the roof that are hanging there dangerously and again my email complaint ignored. So now sat here with scaffolding up, a massive hole in the wall hoping a tile doesn’t land on me

Applied for a Green Homes Grant through City Energy Ltd whom I found listed on the Devon Council website. They sent a Surveyor who did all necessary checks. City Energy told me funding had been approved and I was eligible for Loft Insulation and PV Panels and they were assembling a Spreadsheet with all dates etc. I called them to say that for the following 3 weeks I was free except for one day. That was the day that the Scaffolding guys turned up, and couldn’t get into my property. Next day, I called City Energy to complain and was told the Scaffolders would be back in a few days. A couple of days later, the scaffolding went up and the loft was filled with Insulation. Wow I thought! Now we’re moving. The PV Panel team turned up only to say that I had special slates which needed to be ordered. This delay took 2 weeks with me calling City Energy almost every day to get a date for completion. Many times I couldn't even get through. Meanwhile I was receiving calls from Electricians saying that they were on they way to wire up the panels. I found that it was easier to progress the Contractors than trying to get an answer from City Energy. Eventually the PV Team turned up and informed me that following a meeting with City Energy, they could not fit the minimum requirement of panels. So, the PV Panel project was scrapped. I’ve spent almost 5 weeks with Scaffolding around the house, not knowing whose turning up or when, no available help from City Energy. Their Surveyor didn’t notice that my Slates were unusual, or that my roof would not take the Minimum 8 Panels required. All in all its been a dreadful nightmare. And now 5 days later, City Energy still hasn’t contacted me to apologise for their wrong assessments and rubbish customer relations. I’ve given 1 star for the Loft Insulation Team.
Ps I still have 4 PV Panel rails 3 mtrs long on my property which needs removing.

If you are considering the installation of solar panels, I can highly recommend using City Energy! So let me share with you why. The Customer Service team were polite, informative and any specific questions I had, were answered efficiently. Matt the surveyor arrived as arranged, explained the process in fine detail and was extremely professional. The service provided did not end here though. I was able to communicate any further questions I had before the installation and always received a prompt response, even out of hours on one occasion. That is what you call an above and beyond service! The Scaffolders arrived on time, erected the scaffolding with minimal disruption to my working day and the cats were highly delighted with their new playground! Within the hour, the solar panel team arrived to complete the install. Again, this was carried out smoothly, I was able to continue working throughout the install and I could not have asked for a more polite and professional team to complete the job. Having an electric key meter, I could visually see the benefit straight away! Overall, I would like to thank City Energy for such a fantastic experience.

I found that the process was excellent though out the installation was completed within two hours from start to finish The work force were very knowledgeable of the process and would recommend them to anyone rating 10/10

All good. Job done

First class service, everything works just fine. Matt Williams, the surveyor explained everything and installation and setup followed. No problems.
Careful use of the system has substantially reduced our electricity bills.

Our experience with City Energy was simply the best,from start to finish.Cannot fault their work.Would certainly recommend them.

Total con, the only people to benefit are the suppliers who get paid by the Government. I
Complained several times, not 1 reply.
The whole outfit couldn't organise a p..s up in a Brewery, the Installation team came to fit the panels before the scaffold had even been erected ! So they left them here.
The Scafold when up didn't give access to fit the panels as to the surveyors instructions.
Eventually they were fitted in another position .They really haven't got a clue 😕
The Electrician came another day to wire up, still nothing fitted, no appointments given , they just turned up when the felt like it.
I've had no reduction in my electricity bills, in fact it has gone up !!
I've told them to remove them as they're a waste of time... Guess what.. no reply .😡

Still waiting on scaffolding to be removed. Have been abandoned by city energy. They gave me the scaffolder phone number but he never replies to messages. Been a nightmare from start to finish. Every date changed. Just not worth it! The phrase .......up in a brewery doesn’t even begin to describe the lack of professional logistics..

The City Energy team has looked after me from start to finish with the install of my solar panels. Professional and informative throughout. Thanks to the team my energy bill will be lower going forward and I couldn't recommend them enough.

Big thank you City Energy Team!

My heating and insulation was completed recently. All the people I spoke to
When organising everything were helpful and friendly. All the tradesmen who arrived to do the various jobs were all professional and helpful. I would definitely recommend them

Great service. Mat came to do a survey. He said we qualified for lots of things but, apparently, in the end, only able to acquire the solar panels as I didn't qualify for the other grants. Solar panels fitted promptly and professionally. Now up and running and very grateful that they were installed at just the right time.

Excellent service and genuine advice.
Solar panels installed & extremely happy with the results.
Highly recommended

Mathew from City Energy was great, helped explain the process to us, the product and how it would work. Mathew is very knowledgeable, which gave us great confidence. The whole process was smooth and we are very happy. Highly recommend

Great experience from the initial consultation with Matt to the scaffolding chaps and the office staff, to completion. Highly recommend.