CJPerformance Cycles Ltd Bewertungen 

125
TrustScore 4.5 von 5

4,6

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I honestly can’t recommend CJ Performance Cycles Cramlington/Giant Newcastle highly enough!! As a young female cyclist, I’ve unfortunately had some really negative experiences in bike shops el... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Fantastic service from CJ Performance Bicycles. I bought a bike for my daughters birthday and the whole experience was excellent. There was a slight delay because they spotted an issue with the... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Great Company, best price for the bike on the internet. Had delivery problems (DPD lost the bike £1700, yikes), but the staff always kept me informed & I received a replacement. The bike was virtually... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Great price. Quick delivery and good advice when had doubt about size. Newcastle branch wasn’t helpful when called then to ask their advice. Cramlington branch (Brian) was very helpful. Bike is great... Mehr ansehen

Unternehmensdetails

  1. Fahrradgeschäft
  2. Fahrradwerkstatt

Vom Unternehmen geschrieben

TWO SHOPS. Located in Cramlington, Northumberland & Byker, Newcastle. Bicycles, clothing, accessories & parts. Shimano Service Centre workshops at both shop locations. Fork and suspension servicing on site. Bike Fitting Service.


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

125 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4,6

Alle Bewertungen

(125)

23 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Shifter repair to save me nearly £200!

Tom repaired my shifter, saving me a very expensive replacement, when would have been easy to just replace the pair! Called on Saturday when it was damaged, dropped the bike off Tuesday morning and picked it up all done a few hours later! Top class job and top class service, can’t fault the team at CJ performance!

27. Juni 2021
Bewertung ohne vorherige Einladung
CJPerformance Cycles Ltd-Logo

Antwort von CJPerformance Cycles Ltd

Hello Alan,
Thanks so much for taking the time to review our business. It really is much appreciated!
Our team our great guys and work very hard to give the best possible service.
Thanks again!

Bewertet mit 5 von 5 Sternen

Always take my bike there

Always take my bike there for a service, good prices & smashing set of lads who give honest advice-they dont just try to sell you the most expensive part but the part thats right for you.

Wouldnt go anywhere else!

14. Mai 2021
Bewertung ohne vorherige Einladung
CJPerformance Cycles Ltd-Logo

Antwort von CJPerformance Cycles Ltd

Thanks for taking your time to review us Adrian! Every review is very important to us.

Bewertet mit 5 von 5 Sternen

Great service for new bike purchase

Did not know this shop even existed until I was searching for a new bike and these guy's popped up with one in stock. From start to finish I could not fault the purchasing process. Communication was prompt and it was not unusual for them to call rather than email. My purchase was cycle to work,for a small deposit they kept the bike for over 3 weeks waiting on me getting my voucher. Delivery was prompt and the bike was very carefully packaged. I only had to straighten the handle bars, add the pedals then it was ready to go. I have added them to my favourites and will definitely use them again.

6. Mai 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Brilliant service

Brilliant service! Ordered a bike on the Wednesday was delivered on the Friday at a good price. Would highly recommend and would be using again.

17. Jänner 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Nothing but a good experience

Never normally get around to writing reviews but thought my experience deserved feedback. Phoned on a Friday to understand likely delivery times on a bike for my daughter. Within a couple of minutes on the phone I had it confirmed that the particular bike I wanted was in stock (not a given in the run up to Christmas) and confident that it would arrive in time. A few working days later the bike arrived in a big box fully assembled and with the unexpected bonus of front and rear mudguards. Would have no problem recommending this business to others and will definitely look again if buying another bike in the future

24. Dezember 2020
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

dont sell things you dont have!!!

order delayed by an item they did not have in stock. it was advertised as in stock. selling things you dont have and then making your customers wait while you order in the parts is beyond infuriating. how can you sell things you dont physically have?

good communication.

4. Dezember 2020
Bewertung ohne vorherige Einladung
CJPerformance Cycles Ltd-Logo

Antwort von CJPerformance Cycles Ltd

Hi Ben,

Thanks for your review and order placed on Friday 27th November 2020 @ 15:44.

On Monday 30th November, you chased us for the order confirmation. Due to the fact the wrong Email address was given to us you did not receive confirmation after placing your order, which you would normally have had if the Email address had been given correctly. We sent the order confirmation straight away and confirmed on Monday 30th your order was in a queue.

With regards to having to order items in from our suppliers, some items do have to be ordered from our suppliers and it will state on our website if the item is in stock with us, or with our supplier at the time of ordering. Your order was in a queue (already confirmed) and goods were ordered prior to when we would have been able to dispatch out to you any way.

We are sorry we could not supply the inner tube you ordered, this is purely down to the fact stock is selling so fast with our supplier and with us (we sell in shops too). We refunded £9.99 straight away.

We are very busy at the moment (please note we are a small family run business) and add into the mix Christmas this too is slowing processes down.
However as I confirmed on the 30th you would, once ready for dispatch, get a notification from DHL the courier firm we use for small packages.

You chased us today, Friday 04 December 2020 as you hadn't received your confirmation of delivery. We confirmed today (04th December) , your order was dispatched on Thursday 03rd December 2020.
I'm sure you can appreciate at this item of year everyone is working at full pelt and some deliveries can be delayed. We have checked again and your order has a status of 'out for delivery'. There is snow in some parts of the country today so maybe this has slowed deliveries.

I am sorry you are infuriated by our service, I can assure you we are all working very hard to get orders out to customers and your order was in no way delayed by the points you have made above, I confirmed you were in a queue, unfortunately we cannot bump customers up the queue. We have many orders every day and we deal with these orders as quickly and efficiently as humanly possible.

Please let us know if you have any issues once your goods arrive.

You can always call us and air your issues with us, we never want a customer to feel like they have had a poor service, we want you to be happy & satisfied.

Our shop number is 01670 712 536 if you would like to speak to us. We are here 6 days a week 09:30 to 17:30 (closed Sundays).

Kind regards,

CJ Performance Cycles Ltd

Bewertet mit 5 von 5 Sternen

Brilliant service

Called up to to purchase a bike, really helpful/nice staff who made everything hassle-free. Processed my order quickly and got my bike shipped out to me fast, couldn't ask for better service. Will be getting my next bike from here.

8. November 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent personal and knowledgeable…

Excellent personal and knowledgeable service. Took time with my daughter to get the right product. Refreshing to find a retailer who wants to sell you what's right for you not simply what gets them the most profit. Will be back again for my other daughter when she needs new bike/helmet.

26. Oktober 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great services

Have been using CJs for a number of years now and wouldn't go anywhere else. They offer a great service in the workshop and their sales team are honest and friendly without being pushy.
The lads have an extensive skill set and offer great advise and help with off road, CX, Touring and TT requirements. Keep up the great work 👍

26. Oktober 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very good local bike shop

Very good local bike shop. I’ve used the Cramlington shop a number of times to purchase a bike and spare parts. They’ve helped me out in emergencies to keep my bike on the road even when they are busy. Keep up the good work.

26. Oktober 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Quality service under tough trading

Recently attended the store even when really busy received superb customer service. Well done all

21. Oktober 2020
Bewertung ohne vorherige Einladung
CJPerformance Cycles Ltd-Logo

Antwort von CJPerformance Cycles Ltd

Thanks Peter for taking your time to review. These reviews make such a difference to a small business, like ours, in as you say, a tough trading year. Many thanks!

Bewertet mit 5 von 5 Sternen

Excellent shop and service

Excellent shop and service. Even better that’s it’s a family run business. Highly recommend.

21. Oktober 2020
Bewertung ohne vorherige Einladung
CJPerformance Cycles Ltd-Logo

Antwort von CJPerformance Cycles Ltd

Many thanks Donna for your review. It is really appreciated, especially this year! The craziest year ever!

Bewertet mit 5 von 5 Sternen

Top family run cycle shop!

A family business steeped in cycling.

Great staff and products at competitive prices with great personal service!

21. Oktober 2020
Bewertung ohne vorherige Einladung
CJPerformance Cycles Ltd-Logo

Antwort von CJPerformance Cycles Ltd

Thanks Noel, your review is much appreciated. Our staff really do work so hard and these reviews make all the difference.

Bewertet mit 2 von 5 Sternen

Error chain

I was so happy to Find a bike for my daughter on their website and purchased it plus a helmet which was on a bundle deal.

With purchase receipt in my inbox I eagerly waited for dispatch email as promised “If you purchase before 24:00” but it never happened.

Next evening I emailed them to see if they shipped the bike cause my daughter was waiting for her surprise but I was shocked when informed that due to a “human error” their stock data was apparently wrong and the bicycle I ordered “Actually doesn’t exist in stock”

I gave 2 stars for instant refund Via PayPal and apologetic replies to mine but no offers on bikes from same class was made to me.

It could be 5 stars if things were different.

23. Juli 2020
Bewertung ohne vorherige Einladung
CJPerformance Cycles Ltd-Logo

Antwort von CJPerformance Cycles Ltd

Thanks for your review Pouya, You ordered the item on 8th July 2020 @ 23:55. You emailed us on 9th July 2020 @ 15:26 to see if it had been dispatched. On the 9th July 2020 @ 20:25 I was able to get to your order (we were inundated at this time with orders and emails) and confirm we had refunded you on the 9th July. As we pointed out to you, due to Lockdown, stock was selling at such a rapid rate. The bike you had ordered was showing one more in stock than we actually had and unfortunately due to all suppliers selling out of stock so early in the season this too meant we could not fulfil your order. We couldn't offer you any further models as quite simply everything had sold out. We are a small independent business and work very hard to make sure mistakes do not happen but as you know mistakes do happen and unfortunately we could not fulfil your order and refunded you straight away. After a very busy & stressful (exceptional) year our team of 9 people have done amazingly well to contend with the fast pace of the business over the last year. If only people would also review positive experiences also it would make all the hard work worth while. We do thank you for the two stars though for the instant refund and the emails which were sent as soon as we could reply. We are sorry for letting you down, any other year would have been different. We hope you have now purchased a bike for you daughter.

Bewertet mit 5 von 5 Sternen

Top class

Top class. Not only was the bike the best price but they went all out to get it to me ahead of schedule as it was for my son's birthday. Kept me updated with progress of the order and delivery and bike arrived well packaged and damage free. I will be looking to buy myself a new bike soon and won't hesitate in using them.

12. Mai 2020
Bewertung ohne vorherige Einladung
CJPerformance Cycles Ltd-Logo

Antwort von CJPerformance Cycles Ltd

Thanks for taking your time to post a positive review Neil. Much appreciated.

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