CLEAR Bewertungen 

Cold calling scammers. Will try and rip you off and bs you in the phone. Tell them to F off and hang up. As moral as Epstein and trump

The Clear representives at LAX obviously have a script which involves pitching their new technology as a complimentary test. I was shown on-screen that the amount due that day would be ZERO - it even had the $189 regular fee CROSSED OUT with a grey line through the total.
However, the catch is their usage of the term "today" as in, "you won't be charged anything today!" (But later, you bet). Total scam. I knew something didn't seem right when I was asked to insert my debit card, but was assured it was just part of the testing procedure for the LAX remodel.
Do not give these people your credit card! Their contract with TSA needs to be terminated.

charges $500 for myself and 2 adult children to use, most airports the precheck line is shorter then clear, total waste of money at this point.

My family and I went to the airport and were approached by clear. They said free trial as long as you cancel by the 6th of December We canceled by the 1st and sure enough still for charged. It was my wife and I and our kids. We only scanned the card on my screen and not my wife’s. The lady working at clear told me I only need to cancel. Not for my kids or wife. Sure enough still got charged and dealing with them and the bank.

Horrible experience. Was offered membership at ORD airport by a Clear agent WHO WAS DRUNK and smelling of alcohol. I was told up to 3 family members are included in basic membership of $209. Found out they charged 375 additional for 3 members. Tried reaching customer service, absolutely could not. They won’t refund. Stay away from this service.

I have been paying for pass 3 years for it only used once when I sign in all other times poitless and getting back to the regular line .
I dont have Usa passaport Im under greencard they dont take greencard , I didnt have my real id bc I dont need it Im traveling outside of the Usa and they still require btw I made it faster than using Clear .
You guys suck

I waited until I used Clear a few times at Sky Harbor Airport before leaving a review. I find that it is quicker to just go through regular TSA. I will wait until I go through a few more airports before I renew my membership. I doubt I will renew.

Today I discovered that Clear charged $199 to my credit card at the beginning of this year. I did not sign up for this service. I also discovered I now have an account and a subscription with Clear that is auto-renewed annually. My card would have been charged again this coming January. Thankfully I was able to cancel this subscription. However, Clear claims they have no record of the charge even though it is clearly shown on my credit card statement as originating from Clearme.com. I am still trying to resolve this, but I will not hesitate to litigate if necessary. Looks like there are tons of people with the same experience.

Same issue as others reported. I have an account where I am the main account holder, but the site says "only the main account holder can make account changes". Go fig!
On hold on the phone for an hour and with their online chat for 30 min. No answer, apparently no one home at Clear.

I so regret accepting a free trial. I traveled internationally and received no benefit. I was also sent confusing instructions demanding i go for an interview. This interview cost me $79 nonrefundable for which I received nothing. Constomer service takes forever. I cant imagine such an incompetent business is involved with airline security.

COMPLETE SCAM!! I signed up for the trial and cancelled a week before it was up and they STILL have tried to bill my credit card for 209.00 and it happened again today. There is no live support and now the email address they provide does not work. They need to be put out of business NOW!

This company is the worst. I used them once then cancelled my subscription. Then randomly a year later they just charge my account 200 dollars. I’ve been trying to resolve it. There chat support doesn’t help. It says they are experiencing high chat volumes. Their AI phone assistant doesn’t help. Just tell me they don’t see a charge. And now I’ve waited an hour to talk to someone. Worst customer service.

No costimer service at all

I tried a trial for about a minute because once I found out that they did not operate at the airports that I use frequently I immediately canceled it. However, I received today 11 16,2025 a charge for $334 on my American Express. I cannot express how angry I was to see that charge and then became even further angered by the lack of human contact I also called Amex and they said there’s nothing they can do because it’s pending. And they can only dispute a posted charge. Like a whole lot of other people that complained something needs to be done. I’m going to contact the Better Business Bureau and anyone else I can to raise awareness of this scam.

CLEAR is an absolute financial threat to every company relying on its verification process. Their technical process is faulty, classifying crisp, clear documents as ´blurry´ until the account has been blocked with a variety of phones after several attempts. The customer support is gate-kept by an AI-robot. Agents like Shaniece are neither willing nor capable of helping, and finally, you are forced to return to the company, which requires verification. LinkedIn uses this company, and I hope that they end the cooperation immediately because it is damaging to their honest business.

Wish I could give it no stars, worst customer service ever, if you have an issue and want to speak to a human, forget it, you can wait on hold for hours and still never get a person. They have plenty of people at the airports but they know nothing other than how to sign you up however you will never be able to resolve an issue so you eventually just have to cancel the service.

Clear is now my top company or organization with the WORST CUSTOMER SUPPORT of all.

I do not recommend Clear to anyone.

I would rate them zero if I could. The CLEAR rep stopped me as I was entering TSA PreChk to “tell me about CLEAR.” She never told me anything. She just established an account and asked me for my bank card. I told her that I did not want CLEAR and I did not want my card charged. She told me that she was NOT charging my account and that I would receive an email in two weeks which would allow me to decline the membership if I decided not to keep it. Lies!!! Two weeks passed and they processed a payment against my card for $209. My bank declined it because apparently this is a common theme. I had to contact CLEAR to cancel the membership and contact my bank to decline the transaction. This resulted in my bank card being canceled and now I have to go to every merchant account associated with that card to provide a new bank card, which I won’t even receive for 7-10 business days. Worst of all, when the agent walked me over to the CLEAR line the security agent said “Oh no, you have TSAPreChk you need to go over there.” Worst experience ever. The CLEAR representative straight up lied to my face.

Clear is monopoly and they treat you as such very poor service. I use the company because I believe it does save you a little time. Is it worth the money? Probably not their employees are not very nice either. Neither is their help which is virtually useless

When I applied for TSA pre check through Clear, I paid $78 and was told nothing about a $209 membership fee. On October 27,2025, they charged my debit card for the $209. I was able to have my bank decline it. I then called CLEAR to tell them I didn't want a membership and to not charge me for it again. Today, November 1st, I saw that they'd charged my debit card again but this time it was already pending so my only option was to close that card and order a new number which is a huge inconvenience with all of the companies that I have to contact. CLEAR is a disaster to deal with and I'll never do business with them again. STAY AWAY!!!

Horrible customer service. If you email them, they will get back to you in 2-3 days. Otherwise it a chatbot. If you get to chat with customer service, they can;t help you. TSA complains about them and I always have to show my ID after clear, When I call Clear to correct this, they tell me to do it at the airport, when I am at the airport they tell. me to go on line. When I am online, they tell me to talk to TSA. When I talk to TSA they tell me to talk to Clear. They do not care about their customers.