cocorepublic.com.au Bewertungen 

Coco sell nice expensive products unfortunately they fail to deliver in customer service and delivery of good. We’ve been waiting for our furniture item since April delivery meant to be May and this has changed 3 times now to October. Nil communication only when you contact them do they offer an explanation.

4/6 dining chairs were badly faulty. They couldn't replace them as they had discontinued them.
Once CocoRepublic has sold you something, they do not want to know.
Had to fight every step of the way and constantly call them back. Finally, after 2.5mths, about 20 calls, and lots of "NO - that isn't good enough", I received a full refund. Even that wasn't paid into the account I gave them. I was promised a call back on that too but, of course, they didn't call. I finally found the correct money spread between my cc and my specified bank account.
Never again! And I am telling as many people as I can - including many interior design friends.

I like many others appear to have had a horrible experience with Coco Republic and their so called 'customer service team'. Their communication is disgraceful after I had a table damaged in transport which they advise due to it being a clearance product they can no longer replace. I had to chase their team which they advised they were unaware of the damage. (a lie as I was standing next tot he driver when he rang their office) They then rescheduled a delivery for a replacement table, which I received four phone calls from their customer service team advising there wasn't stock they were aware of but just to wait and home and see what was delivered. Surprise Surprise no table or even a phone call was received on the day of replacement. They offer a partial refund (not even half of the value) and to void all warranty on the table, a clear breach of consumer laws. I have spent over 5 hours on the phone to their team, they refuse escalation requests and I have now had to make a submission to NSW Fair Trading for assistance. I strongly advise to shop elsewhere.

Happy with the furniture, delivery van however leaked oil on to the driveway. Every other delivery company reverses onto the drive, coco do it differently. I now have an unsightly oil patch close to the front door. The company refused to co-operate with an investigation. They fobbed me off saying they checked etc and there were no leaks on their vans. So either the customer is a liar or the delivery company is holding back info. I expected them to supply facts, van rego XXXX did the delivery and here are pictures from under the engine. That would have demonstrated a thorough investigation. There was no goodwill either, I asked if they could supply a cleaning product and i would clear it, this would have been nominal cost. Companies that are dismissive to customer complaints don’t tend to last. Everyone that comments on our furniture gets to hear the unfortunate story about the delivery and lack of aftercare from Coco Republic.

In December 2022, I placed an order for a bed and a bedside table at Coco Republic Castle Hill. While the bed was discounted by 20%, the bedside table was not on sale. Even though I was told that the bed would arrive in May, I was required to make the full payment upfront, which I found to be an unfavorable company policy. I am unsure if this policy complies with consumer law, as charging customers the full price before delivering the goods and services seems questionable. While I understand that the company may have cash flow issues, I am concerned about what would happen if Coco Republic goes bankrupt during the five-month waiting period.
When I refused to make the full payment, the male salesperson consulted the manager, who asked me to pay 80% of the total cost instead. Unfortunately, I had to cancel the bedside table due to the store's erroneous advice. The salesperson assured me that the bedside table would look fabulous based on the room measurements and setting I provided, but it turned out to be too crowded, making my bed appear to adhere to the fireplace and giving the impression that the bed was on fire.
On April 14, 2023, I received an email from Coco Republic stating that my bed had arrived, but I also had to pay a 20% cancellation fee due to the canceled bedside table. When I inquired about the cancellation fee and the delivery date of my bed on April 24, 2023, the store manager informed me that my contract stated a delivery date in May, contradicting the April 14 email.
As a previous customer of Coco Republic, I am extremely frustrated with the Castle Hill store's handling of my order. Coco Republic has held onto my money for almost five months without releasing the bed to me. I am perplexed about why they are still holding onto the bed, and on top of that, I am being penalized for their erroneous professional advice. As a result of this experience, I would not recommend the Castle Hill store to other customers, as it seems that the customer is left in a disadvantaged position in the end.

My experience with Coco Republic has been nothing short of fantastic. Their team provided top-notch interior design services for my farm house in the Southern Highlands, transforming our living space into an elegant and comfortable haven that truly reflects our style. I wholeheartedly recommend Coco Republic for anyone seeking a remarkable and personalized design experience - a well-earned 5 stars!