coinamatic.com Bewertungen 

I live in a building in Winnipeg. Since I moved in Coinmatic has raised their prices 3 times. They also raised the price to reload your card. To me this is unacceptable with gas prices going up and MPI charging an extra $50.00 a month. Plus my rent went up $140.00 total in two years. People are struggling as it is and your company has to raise their prices. Of course people are going to pay the increase because they need clean clothes. Food has also gone up where some grocery chains are gouging the public. The amount of buildings that your company has thru out Canada I really do not think you should be raising prices GIVE US A BREAK!!!!

Company does not stand by their equipment and have not provided any refunds after several emails! They do not even acknowledge your email request when submitting for refunds. Machines are useless and the washer spin cycle doesn't function properly and leaves clothes wet, therefore needing two dry cycles and costing twice the amount of money! This is the biggest legal rip-off that any company has been able to get away with. All these small amounts add up to massive amounts of money made from customers.

WORST custumer service EVER ! One week after call to repair a washing machine and still nothing 😡

I live in Saint-Jerome QC. Coinamatic have the worst customer service ever. Our building has 70 appartements with 3 washers Andrès 3 dryers. Now only one dryer works but mostlikely Not for long. It takes months before they repair or replace a machine. They keep saying that the parts are hard to find, the reason is the equipment is too old. I do not recommend this company.

I am a resident of Hammond Towers, an apartment building in Prince George, BC. I am writing to formally address several ongoing issues with our laundry service provided by Coinamatic.
Over the past two years, I have observed a consistent lack of maintenance and care for the laundry machines. Despite the significant fees we pay, the machines have never been properly cleaned. The washing machines are full of, drug paraphernalia, and other debris, which presents serious health and safety concerns. One winter, our building was without laundry services for over two weeks. When this was reported to Coinamatic, the response was dismissive, stating that it was not considered an emergency. This disregard for residents' needs is unacceptable and demonstrates a lack of commitment to providing reliable service.
Furthermore, there are ongoing issues with the payment system. Many residents have experienced problems with the laundry cards, including cards that do not work, fail to load, or even result in unauthorized charges to tenants' bank accounts without adding funds to their laundry cards. Coinamatic's resolution process places the entire burden on the apartment manager and the residents, offering either a replacement card or the option to mail in the faulty card for a refund. As an elderly and disabled woman, this process is particularly burdensome for me, especially during extreme weather conditions. Coinamatic’s lack of accountability and subpar customer service are deeply concerning. Their representatives often provide scripted responses that fail to address specific issues, which further exemplifies their inadequate support. Given these numerous and severe issues, I am considering organizing a petition to boycott Coinamatic and demand better services and accountability. It is imperative that Coinamatic upholds its obligations to provide safe, reliable, and hygienic laundry services to all residents. I would like to add the cleaners that come in do an amazing job. The laundry room itself is always CLEAN! Its the INSIDE of dirty smelly machines that are never serviced.

They have outsourced. Biggest mistake and now it’s a sinking ship. Literally just have upper management working. A lot of good employees have left unfortunately.

The worst service, washing machines are too old always breakdown at 12 st Dennis drive
I request the building manager to end the agreement with this scam company (coinmatic) always spending double for washing machines every ones fed up from their service

Much smaller machines them before. Instead of $1.50 per load, it’s now $4 as you have to do smaller amounts. The card fee is $10. Then you load it, it charges your bank account. And surprise surprise, the card doesn’t work and you can’t do laundry. Their customer service is also a joke.

My building has partnered with Coinmatic and is charging less for a hot water wash because it's really cool water they are using.

This is a TCHC property.

The tenant won't know because Coinmatic's washing machine is still giving a hot water option.

They used to use hot water for a hot wash.

Coinmatic needs to let tenants know there is no hot water for a hot wash which is why they're charging less money.

Because money is being wasted due to clothes needing to be washed over and over again.

Don't use Coinmatic!!!!!!!

They removed any way to pay for laundry machines without having bs "access fee" charges. Despicable and downright illegal, I hope this company gets burned to the ground.

Horrible service. The card dispensary has been empty for 3 days now and called multiple times to have it re-filled. Every time they create a "work order" but no one comes and actually fills the machines. And they say the "work order" has been completed or cancelled. We will create a new one and nothing happens again.

The new card system was installed into our apartment building’s laundry room. We were tapping our card where it indicated to do so but the device was not responding, so we were trying different ways to hold our card thinking we must have it wrong when suddenly it took our money twice. I called the company and they said they won’t refund us the $3 because it was not a machine error, but human error. I am waiting for a supervisor to cal back—we’ll see if they do, but the agent said I still wouldn’t get a refund as it is company policy. Not fair. The device wasn’t reading our card (brand new and just uploaded) and then it took the money twice in a split second.

Price too high. Dryers don’t dry. This is ongoing for years.

They make up conditions as they go. They don’t say in advance that their “value code” is not refundable and can only be loaded all or nothing, nor that they have a limit on how much can be loaded on the card. Then of course loading the card via the code doesn’t work, but you are the one to blame for all your problems!
Their system is very poorly designed and executed, and they are taking advantage of that. I’m sorry for their employees that they need to put up with this on an everyday basis. And of course sorry for all of us customers for the extremely poor service. We have not even a choice as tenants.

They take advantage of the tenants by providing terrible machines, terrible cards that break and really rotten customer service. The sign says card cost $5 yet the real cost is $10. We need to bring back the laundromat to put these thieves out of business. There should be laws against this sort of extortion. Crooks

they don’t refund and lie you that sent you refund by post already 1 month I haven’t received it.

Happy New Year Less for More
Over the holiday period we were ripped off again by this company...now all of our machines run only 28 minutes for $3.00. Used to be 2.75 .Previously on the heavy cycle hot was 3.25 and would run for 43 minutes. Dryers raised .25 cents as well.
Consumer Rip off but this company is in my present building...

Rip off, adding insult to injury type of business. You can't make this up. They charge for card, then they charge to pay for the card. If you move they charge again for new card. They also charge to load money on the card and that is a third world crap of a business model...

Machines aren't that good and the card that they give you are cheap and poor quality, they break very often(metal sensor on card doesn't read). I keep this card separated completely, not in a wallet or anything, just to prevent it from scratching but the washing machines and dryers seem to cause the problem. This is a way for them to sell you more cards. I'm on my fourth card now. I'm stuck using this terrible service in my building since I don't own a car. The prices are also high for the quality of washer/dryer you get.

Here's a tip, add a tapping sensor so, I can just wave my card like a normal credit card.

I was overcharged 20 dollars. Once I bought a card but it didn't come out. Another time the dryer broke and I was not refunded my money.