College and County Bewertungen 

79
•
TrustScore 4.5 von 5

4,7

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Have rented with College and County for 3 years now, and this has been a good experience. They are always quick with responding to emails and organising contractors if ever required. I have heard some... Mehr ansehen

Bewertet mit 5 von 5 Sternen

My first experience with College and County and I must say it was great. Ines was absolutely wonderful throughout the whole process. She was always quick to respond to my questions, kept me... Mehr ansehen

Bewertet mit 5 von 5 Sternen

College and County are all things a good letting agent should be. Nothing is too much trouble, they find reliable tenants, set a realistic rent, communicate fully and promptly and with unfailin... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Five years ago I offered a 5 star review regarding my experiences with College and County and nothing has changed that opinion. They are just very good at what they do, especially the all impo... Mehr ansehen

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  1. Immobilienvermittlung
  2. auch in
  3. Hausverwaltungsunternehmen
  4. Immobilieninvestment

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Residential Lettings with an ethical twist


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4,7

Hervorragend

TrustScore 4.5 von 5

79 Bewertungen

5 Sterne
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4,7

Alle Bewertungen

(79)

17 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

Best estate agents in Oxford

By far the best estate agents we 've had so far! Ewelina from Oxford's office is a star, super helpful and kind, always there to help us!

1. März 2022
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Antwort von College and County

So pleased that Ewelina has been so helpful and kind. She has recently joined the team, and has clearly picked up that our service levels are critical to our long term sustainability. We like to think we are he best in Oxford, but in the end it is customers who will decide that! Mark Crampton Smith - Managing Director.

Bewertet mit 5 von 5 Sternen

Lewis Stacey was a pleasure to deal…

Lewis Stacey was a pleasure to deal with. He is extremely professional, dedicated to creating a smooth process for clients, and kept us informed every step of the way. Above all, he is very approachable and kind. He always sticks to the values and ethics of the company he works for and his own. Lewis truly delivered excellent service throughout! Thank you for helping us find a place we love

5. Februar 2022
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Antwort von College and County

Thank you Gerald for taking the time to post a review. I am delighted that Lewis was able to help you find a property that works so well for you. I know how stressful moving can be, and the team do try and go the extra mile to make sure the process is as straightforward as possible.

Bewertet mit 5 von 5 Sternen

They are not your usual letting agent

They are not your usual letting agent. They are committed to helping you find somewhere just right for you. They truly stand by their ethics and values as a company. Lewis Stacey was extremely professional, kind and has an amazing ability to put clients at ease. Thank you for finding us a place we can call home.

5. Februar 2022
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Antwort von College and County

Thank you Nicholas for posting such a powerful review. Lewis will be delighted that his efforts have been recognised, as indeed am I! It is critical to the long term sustainability of the business that customers have an experience that exceeds expectation.

Bewertet mit 5 von 5 Sternen

An excellent service in all respects

An excellent service in all respects. I have been with College and County for seven years and they have been exemplary letting agents. All the team are incredibly helpful and pleasant and quick to respond. I would thoroughly recommend them.

20. Dezember 2021
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Antwort von College and County

I am delighted that you feel able to commend us Wendy…. Our reputation with customers continues to be the principle driver for growth. Mark Crampton Smith - Managing Director

Bewertet mit 5 von 5 Sternen

College and county went above and…

College and county went above and beyond when we had to unfortunately end our tenancy early . They did everything they could to let the property out and succeeded promptly for us to avoid paying any more rent than we needed to .
Over the 5 years we let a property through them they addressed every issue we had quickly and professionally. I would highly recommend them !

16. Dezember 2021
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Antwort von College and County

Paul, I am delighted that you feel able to commend us so highly…..it means a lot to the team when the standards of service and care they strive to achieve are lauded. Mark Crampton Smith - Managing Director

Bewertet mit 5 von 5 Sternen

I have had a very good experience with…

I have had a very good experience with College and County. They are always friendly and helpful and find tenants quickly. They have just obtained a five-year HMO license for my premises at minimal trouble to myself. I would recommend them.

27. Oktober 2021
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Antwort von College and County

Thank you Sarah for posting a review. Our team have an excellent reputation with Oxford City's Environmental Health Dept, Cristina's efficiency and our client's commitment to Ethical Letting makes securing 5 year licenses and the incumbent savings much easier.

Bewertet mit 5 von 5 Sternen

Perfect letting agents

My partner and I rented a property with College and County in Oxford. Throughout the whole year College and County were very supportive, attentive, proactive and very prompt to respond. They actively helped us through any queries or difficulties we had and were always very pleasant to lovely. Our property manager Tabitha Tyrrell was especially helpful and lovely, and made our experience very enjoyable and easy. Thank you!

28. September 2021
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Antwort von College and County

Wow! what a glowing review! I am delighted that your year went well, and that Tabi has been such a star. We do work very hard to ensure a level of service that exceeds expectation for all our customers; property owners, and occupiers. We firmly believe that this will be what facilitates a sustainable business model, and will drive growth as people talk to each other on social media platforms (and review sites!) Mark Crampton Smith - Managing Director.

Bewertet mit 5 von 5 Sternen

Friendly and helpful agents :)

As students we were worried we would be exploited as there are so many bad stories! Yet I do not have a bad word about college and county, they have helped us with everything we have needed, replied to emails fast and equipped us well! Definitely recommend going with them :)

25. August 2021
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Antwort von College and County

I am delighted your experience was so positive Ellie. Our strong reputation with students is why we are able to secure tenancy agreements for our growing cohort of landlord clients. Good communication is critical to all parties. Mark Crampton Smith - Managing Director

Bewertet mit 5 von 5 Sternen

Professional, engaged and helpful Lettings agent

We have been trying to find a flat for our daughter for when she starts uni in September and were really frustrated by the service we got from local agents until I started to speak to Lewis at College and Country. We live in Somerset so Oxford is several hours away which makes it really hard to do viewings made even more complicated with Covid restrictions. Lewis has been so helpful and coped with delays due to travel and has answered all our questions & helped us secure a new home for her as she starts out on the next part of her journey. Thanks for all your help Lewis, I will recommend you to everyone!

11. August 2021
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Antwort von College and County

Very pleased that Lewis was able to assist you and your daughter. It is tough to keep service levels as high as we all strive for when the "pingdemic" has depleted our lettings team by over 30% at our busiest time of year........ Luckily we have a very committed team but feedback like yours is an important part of keeping them all motivated to create win-win solutions for our customers. Mark Crampton Smith - Managing Director

Bewertet mit 5 von 5 Sternen

Ines and her team at College and County…

Ines and her team at College and County helped my daughter search for a property to rent in Oxford recently. The whole team were extremely helpful, professional and approachable and we would definitely contact them again to search for properties in Oxford.

3. August 2021
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Antwort von College and County

Thank you Tracy. Of course we are delighted that we were able to help your daughter find a suitable property in Oxford, but it is critical to our long term future that customers would return to use us again, and are prepared to tell others! Mark Crampton Smith - Managing Director.

Bewertet mit 1 von 5 Sternen

STAY AWAY

I can only corroborate the comment made earlier by Vittoria, and I'm only giving one star because I can't give zero star. At the end of my tenancy, they also gave my deposit back to my flatmate despite me asking them not to. In spite of Vittoria's example where she lost a lot of money, the agency maintain a head tenant policy that is not mandatory. TDS can pay the deposit back to each tenant separately so there is no reason why this letting agency can't. What is more is that at the signing, the agency did not specifically/properly explain me what the head tenant role entailed. Vittoria's feedback confirms that the agency do know people may loose money because of the 'head tenant' clause but do nothing to prevent this from happening or protect all tenants. In my case they did not even update the TDS deposit information to add my name on it and did not serve me the prescribed information either. Yet when I asked about it they claimed to have done everything in line with the law until I brought in a lawyer. As Vittoria said, STAY AWAY, especially if you are a tenant looking to enter a joint tenancy.

Response to the MD's feedback: I really had no outstanding utility bills/dispute that I knew of, and I am not sure what this has to do with you giving the deposit back to tenants separately. I did have a co-tenant similar to that of VITTORIA and that was not new to you / your team. But you decided not to care about it and gave that person my money against my will - the problem is as simple as that. Would love to hear your feedback about why your team urged me not to bring in a lawyer, claiming they did everything right until I actually brought in a lawyer. Interesting to see you mentioning 'genuine' problems, as if mine and that of the previous tenant (VITTORIA) were not genuine problems. You may manage over 1000 tenancies across the group, but the data shows that I am not the only one having that issue and you ignore it. I had to bring in a lawyer to be able to recoup my money. Please note that I am not finally writing this for me personally as I got my money back (Thanks to the lawyer), just want to share my experience for future tenants especially those looking to enter a joint tenancy. To Vittoria you said it was because she did not flag any issue early in the process, I did flag the issue early enough but you still did nothing!! Hope you take this more seriously for future joint tenancies

31. Juli 2021
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Antwort von College and County

So sorry you have found deposit returns to head tenant a problem Francis. With over 1000 tenancies a year across the group, it is not an issue for our tenants; perhaps it was because you had a dispute with your co-tenant over outstanding utilities bills that the problem arose? Also worth noting that we have a formal complains procedure (see our website) I am always happy to find resolution with those who approach us with a genuine problem. Mark Crampton Smith - Managing Director

Bewertet mit 5 von 5 Sternen

Great service

Quick and clear information was always provided and Lewis was a massive help in making the process of our first move a lot easier!

27. Juli 2021
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Antwort von College and County

Thanks Jay….. so pleased Lewis was so helpful…. Between you and me, he is a bit of a star…. Obs I wouldn’t want him to grow out of his boots too soon!!

Bewertet mit 5 von 5 Sternen

Great experience!

Great experience! I needed to move in at short notice and the team, Danielle in particular, were brilliant at getting everything sorted in time and helping clarify any issues that I had. First time renting through an agency and I really expected it to be much more of a headache, but it was incredibly easy.

25. Juli 2021
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Antwort von College and County

So pleased that your experience was positive enough for you to commend us to others Tom. At a time when increasingly we all seek peer recommendation as we choose goods and services it is of course critical to the sustainability of our business that we provide the very highest levels of customer service.

Bewertet mit 5 von 5 Sternen

Best estate agent in Thame!

Best estate agent I have ever dealt with. Efficient, friendly, understanding and professional. They do what they say they will do on time and with care. Very well organised and experts in their field. Outstanding service and I would recommend without any reservations.

16. Juli 2021
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Antwort von College and County

Wow! Thank you Apostolos. I know how hard the team try to exceed customer expectations, but it really does mean a lot to them to receive such powerful reviews. I know that Ellen and Sam will be delighted. Mark Crampton Smith - Managing Director.

Bewertet mit 5 von 5 Sternen

Best agency in Oxford

I have been renting for many years, College and County have been by far the best agency I have used both in Oxford and in the UK. The property manager Tabitha was extremely friendly and helpful throughout my 2 year tenancy, really making me feel at home in the property.

6. Juli 2021
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Antwort von College and County

So pleased Emily! Tabi, like all the team here is passionate about providing the very best customer experience. We are seeking to challenge the reputation of agency by delivering "Ethical Letting" ensuring that we do the right thing in every circumstance. Mark Crampton Smith - Managing Director.

Bewertet mit 5 von 5 Sternen

We have been really impressed with…

We have been really impressed with College and County. Tabitha has always been so helpful and available when we’ve had any questions or requests and any issues have always been resolved quickly. Would definitely recommend.

28. Juni 2021
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Antwort von College and County

Thank you Megan…. I am delighted that you feel able to commend us. Our reputation is critical to our mission to change the reputation of agents.

Bewertet mit 5 von 5 Sternen

Very good service

Very good service, accomodating to my special needs.

22. Juni 2021
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Antwort von College and County

Thank you Francisco for taking the time to post a review. I am delighted that you have found the service so strong. Mark Crampton Smith - Managing Director.

Bewertet mit 5 von 5 Sternen

Best in Oxford!

Thanks so much to Lewis and the College and County team. They turned our nightmare flat hunt into a success.

2. Juni 2021
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Antwort von College and County

So pleased Elliot.... as will Lewis and the Lettings team be to know that their quest for exceptional service levels is recognised by customers! Should you ever notice any way in which the experience could be improved, please do not hesitate to get in touch with me directly. Mark Crampton Smith - Managing Director.

Bewertet mit 5 von 5 Sternen

We rented with College & County for 2…

We rented with College & County for 2 and a half years and it was a great experience all the way through! Everyone on the team was helpful and kind, especially during Covid stress. Any problems we've had have always been dealt with in a quick and professional manner. Special shout-out to Tabitha for always being such a cheerful & helpful first port of call.

28. Mai 2021
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Antwort von College and County

Thank you Maren for taking the time to post a review. Our growth and sustainability are increasingly determined by our digital reputation. One of the bi-products of Covid is the acceleration of the changes in the way we all find and decide about whom we will use for goods and services. Tabitha will be delighted that she gets a mention and I have messaged her to pass on your "shout" Mark Crampton Smith - Managing Director.

Bewertet mit 5 von 5 Sternen

College & County are the best

College & County are the best

We have used College & County’s letting department for around 10 years for our four Oxford properties. They have always given us outstanding service, often going well beyond the call of duty. All their staff are courteous and extremely helpful. We are currently considering using their full management service and have no doubt they will provide a similarly excellent and professional service. We have no hesitation in recommending this company

30. März 2021
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Antwort von College and County

Thank you Dilys for posting a review. I am sure that when the time is right for you to pass over the management of your properties, you will find the team in Property Management just as strong. We have systematically reduced the number of units each manager looks after; this ensures they can provide the kind of attention that your valuable asset requires. One important bi-product of this is that the team tend to get far greater job satisfaction and subsequently stay longer with us so our clients enjoy the benefits of working with the same person who knows their property well and how they like things to be done. Mark Crampton Smith - Managing Director.

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