Con-X-ion Bewertungen 

ConXion lost our suitcase on our trip from Brisbane to Noosa. Two weeks later their "Customer Service" team have not reached out to us and hide behind only being able to contact them by email. Not acceptable.

left us stranded passengers At BNE
and communication poor don’t understand how special needs people NEED extra time
Don’t use this company if you’re a wheelchair user Took my money and not happy with my decision to use this company ever again
Bloody don’t care about every day people

Terrible customer service! Put me on the 11am bus I said I don’t want to wait almost 2 hours please refund me and I’ll Uber, they won’t refund even tho they can’t deliver the service, I asked to speak to a manager and the lady on the phone wouldn’t not let me…
Do not recommend this scamming company

Dear Con-x-ion Customer Service Team,

I am writing to formally lodge a complaint regarding unacceptable and discriminatory conduct by one of your drivers, Vince, during a scheduled transfer on 24 December 2025 (Christmas Eve) from Brisbane Airport to the Gold Coast.

We booked our bus transfer in October 2025 for the 10:30 pm service on 24/12/25. Due to a flight delay, our plane arrived at 11:40 pm. As Con-x-ion commonly accommodates delayed flights, we rushed to catch the midnight service, which was the last bus available.

When we approached the bus, the driver identified himself as Vince. We politely asked if we could board. His first question was our destination, and I advised Surfers Paradise. He responded abruptly that he was “only going to Southport” and refused to drive to Surfers Paradise. I immediately said this was not a problem and that we were happy to be dropped off at Southport and make our own way from there.

Despite this, he then stated that he “did not have our names.” I showed him our valid booking for the 10:30 pm service. He then said there was “no space on the bus.”

At the same time, another passenger, Michael, was speaking to Vince and explained that he and his wife were unable to travel due to luggage issues and were enquiring about a refund. Vince stated loudly, in front of us, that an Uber would cost them around $300 because it was after midnight on Christmas Eve. Michael acknowledged this and accepted the situation.

Despite now clearly having available space, Vince still refused to take us, without justification. His manner was rude, dismissive, and, in our view, racially discriminatory. His behaviour made it clear that he simply did not want to assist us. When I told him calmly that his actions were damaging the good reputation that Con-x-ion has worked hard to build, he showed complete indifference and appeared to take satisfaction in our distress.

This incident left us stranded late at night on Christmas Eve, causing significant stress and distress, and completely ruined the start of our Christmas after a long and demanding year of work.

We consider this behaviour to be:

- Unprofessional
- Discriminatory
- A serious breach of customer service standards

We expect this complaint to be fully investigated, and we request:

1. A written explanation of what occurred
2. Confirmation of what action will be taken regarding the driver
3. Appropriate compensation for the distress and inconvenience caused

We will continue to pursue this matter until it is addressed properly, as no customer should ever be treated this way—especially on Christmas Eve.

We look forward to your prompt response.

Kind regards,
M and S Gabriel

⭐️ 1 star – utterly unacceptable service
Con-X-Ion managed to turn a minor flight delay into a complete travel nightmare. Despite being informed six hours in advance that our flight would be delayed by just 15 minutes, they refused to pick us up. Fifteen minutes. Not hours. Not a cancellation. Fifteen minutes.
Apparently, flexibility and basic customer service are not part of their business model.
To make matters worse, we were explicitly promised a refund within one week. That promise has now stretched to weeks later, with no refund and no meaningful communication. At this point, it feels less like an oversight and more like deliberate stalling.
If you’re considering this company, be warned: if anything deviates even slightly from plan (as flights often do), you may be left stranded and out of pocket. Reliability, accountability, and honesty are the bare minimum for a transport company — and Con-X-Ion failed on all three.
I would strongly advise looking elsewhere.

⭐☆☆☆☆ Zero-Star Review – Do Not Use This Company

I arrived at the waiting area at 10:20am for my booked transfer. No staff appeared, no names were called, no announcements were made, and I received no call or text.

At 10:40am, I was told the bus had already departed — without any attempt to locate or notify me. When I called Con-X-Ion to fix their mistake, the staff member was dismissive and hung up on me instead of rebooking me.

When a bus finally arrived later, the driver did not announce the destination or call passengers. I only boarded because I personally approached him. Otherwise, I would have been stranded again.

This company has no functioning SOPs, no communication, and no professionalism. An airport transfer operator that cannot identify or notify its own passengers deserves a zero-star rating. Avoid entirely.

Terrible service, paying almost $80 per way, to keep you going around and around picking up people, 2:30 minutes from gold coast to brisbane arriving super late to the airport. Unacceptable, is a robbery , do not go with them they are unreliable

Wow a $118 for one person to get from Southport to Brisbane International. The bus was absolutely packed, I couldn't sit back in my chair, had to sit forward, real comfortable for a 2hr trip, yep 2 hrs. Driver was rude, my things were thrown in back of bus, I had a neck pillow for flight attached to bag, lost in back of bus. Bus was dirty and how did it pass rego?

Clue is in the name 'Con' ! i wish i had read these reviews before we booked, hopefully this will help someone else. We booked a shuttle from Doonan to Brisbane international airport, given instructions to be at the gate 5:15am, no one had turned up by 5:45am so we rang the office, got Nelly who was absolutely no help just kept telling us the time had changed & said it was 5 min away. We rang again at 6am, had a hopeless exchange with someone else and Nelly in the background ranting and raving (very professional). the van turned up eventually at 6:14am driven by David, when we asked (politely) why it was so late he said "not my problem" he was aggressive and nasty and kept wanting to show us his manifest to prove he was right - clearly too thick to realise that his manifest did not help us! I can only conclude it must be an absolutely rubbish company to work for to have such unhelpful people that don't care if their customers have a good experience or not. Mis-communication happens but at least own up and take responsibility for it. would never use again and would actively discourage anyone else from risking their ineptitude.

Bus driver did not collect me. Booked from surfers paradise transit centre. Rang the help desk to ask where to be collected and they didn’t appear to know. We had one person in the transit centre (where the website claims pickup is from) and one person in the road (where they had said pickup was on the phone). We waited in the transit centre for 45 minutes (we arrived 20 minutes before the scheduled window) and the driver did not collect. The driver claimed to have called. The company had the correct phone number because the confirmation text was received. They also had another number from which the help line call was from. The driver did not go to the transit centre to call my name. Instead they picked up from a road near the transit centre. The company needs to include a specific pickup location that is accurate, or they need to pick up from the location that they provide. I would recommend including a star on a map to include a specific pickup location. The pickup is not from the transit centre, it is from a nearby road. Appalling service. I did notice the greyhound bus did arrive and picked up their customers. The tram and train also ran correctly, so perhaps they are better options. Con X ion also did not offer to rectify their mistake. Instead they offered to put me on a bus 2 hours later, which would potentially lead to missing the flight

Picked up a little early which was great.
Smooth trip all the way to Brisbane international.
Conversation was great.
Would recommend this guy for sure.
Pleasant experience.

As with many 'on-line' services - booking and paying is easy and efficient. However, this does is not always reflected in the actual product.
My pickup was late at least 10 minutes ouside the requested window - fortunately the weather was mild and dry !
The driver did not appear to have good local knowledge - did not follow the most direct route. The scheduled pick up could not be met due to flight delays. The Kiosk was unmanned and an enquiry via the 1300 # resulted in incorrect information - no alternate booking was recorded and the nest shuttle was fully booked. fortunately ther were 2 no shows and seats for myself and another stranded passenger. were accommodated. The seating space was inadeqate for the 4 adults squeezed into the rear seat ! The driver was helpful and did his best to smoth ruffled feathers . Vehicle assignment should allow for contingencies - allow at leat 10% spare space. Kev Maroochydore

Their customer service is pathetic. They recommend a service, collect your flight details and then cant even be bothered to see your flight was delayed. I was 2 mins late and the bus had already left. A phone call and they could have easily waited 2 mins

We had a booking return from home in Noosa to Novotel Brisbane airport and return from international airport 3 weeks later. Confirmed and paid
We were offloaded at domestic airport and driver informed us that we would be transferred to hotel via another bus
Turns out we were misinformed when booking and ended up paying $40 by taxi
The staff are great however the booking person should be reviewed
Disappointing but hope they will be at international to pick us up when we return
I’m happy to discuss with management but don’t have time to ring
I would have emailed or texted if I could find info on google

Very disappointing. On the day we were scheduled to be collected from Brisbane Internation airport to be taken to Gold Coast, we received a text advising that pick up had been rescheduled to 9.30pm instead of 8.30pm. We were in Copenhagen when we received the text. Our 19 hour flight landed at 7.30pm. We were finally collected at 10.05pm with no contact/ communication from ConXion advising us of delay. I was about to order an Uber when an unmarked bus appeared. After we arrived on the Gold Coast and 2 drop offs were completed in the Surfers Paradise area, the driver advised the next drop off point was in Burleigh. We live in Robina - 2 blocks from Bermuda St, which we were driving on. I asked the driver if, instead of driving past our turn off, we could be dropped first, instead of retracing his route. He replied that "the system" would "not allow" that. I was rather confused because at the second drop off in Surfers he had driven an extra 2 blocks at the customers request?? Seems "the system" allowed that! Amongst other comments he directed to me he said he was tired and had a bad day. He also said he had yet to drive to Coolangatta and up to the hills. His manner was quite condescending.
I did not speak again as I was in considerable pain. I suggest that "the system" could do with some improvements to be more efficient and cost effective. Seems common sense is not a common thing. He drove south to Burleigh, then north to Robina and then south to Coolangatta?? He was obviously annoyed with me - as he drove away from our house he sounded the horn on the bus - late at night in quiet cul de sac. I do not recommend this "service".

You left a passenger standing on the road and then lied to operations and me about it. I am one of your agents and I’m horrified by the service you have provided

Con-Xion Shuttle Service from Gold Coast to Brisbane International Airport on 17/12/24 as usual provided excellent service and has for many years. Website is user friendly cost effective and service by Staff and Drivers Professional helpful and friendly. In another instance where my flight was delayed for a considerable time the shuttle waited for as long as they could but had no choice to leave due to having other clients on board. They called and text several times to advise and then organised another shuttle solely to collect me Exceptional Service !!!

My wife and I travelled from Brisbane airport to Labrador.
Driver waited 20 mins for us as plane was late arriving.
Wolf the driver, was a very courteous and capable driver, always considering needs of his passengers.
I found I'd lost my wallet on returning home and shortly thereafter I received a phone call from Wolf telling me he had found my wallet under my seat.
He returned it to me a couple of days later.
My wife and I have used Con-x-ion for about 5 years and have always found them to be courteous, reliable and capable

Do not book a CONXION transfer in Sydney as it is operated by Super Shuttle not CONXION. I paid CONXION for a return airport transfer and Super Shuttle would not accept my receipt and I had to pay again. CONXION refuse to refund my $19.00 payment inspite of many emails and phone calls to them. They will not be used again.

Cancelled my pick up from my Hotel Brisbane city center to BSE airport, because they wanted to pick me up in the middle of the night, five hours too early for my flight. When cancelled they said refund will take two weeks, now five weeks later still no refund!
A shame this company! Airports should cancel contracts with them, thieves!