Co-op Funeralcare Bewertungen 

We chose Co-op because of a recent funeral of a dear brother,the organisation was perfect and he had a good send off,so,because of his funeral arrangements ect we decided we would have Co-op also.We arranged two funerals for both myself and my husband online and it was all very easy and straightforward. Paying for them was straightforward too.We received our documents as promised about a week later all done professionally as to our requirements. Extremely happy with our funeral plans, with peace of mind.Most highly recommend Co-op.

Oh dear. I need to revise my previously positive review of Co op Funeral Plan.
Despite having been a Co op member for years I was unable to input my membership number at the time of buying this funeral plan in MAY in order to get the members' £50. I contacted Co-op shortly after and was given my membership number. They said it was a new number as my old one was too old. I emailed Co op in JUNE to ensure that I was entitled to the £50 reward for members (as well as the Amazon voucher.) NO response at all. However I did get an invitation on 25th AUGUST to choose my £50 gift – I chose an Amazon Voucher.
It is now end SEPTEMBER
No sign yet of the voucher and can’t see it on my account and now 30 days has elapsed I can’t click on the email link to make sure it is there.
Tried to phone today to speak to a real person. Pressed all the right buttons to get the right Dept for Membership queries, but got a "home shopping" person. Not very clear English speaker but said she would put me through to Membership. Long wait, no music just radio silence. I called off in dispair. Have done an email complaint but given I emailed my query in JUNE I'm not expecting anything to come of it.
I require 2 things: one is my £50 Amazon voucher, as I want to use it. The other is to see my £50 credit on my Co-op account so that I can use it on shopping. Neither of these things require an enormous amount of effort on the part of the Co op and I cannot see why they have not effected these things before now. Really poor communication and customer service.
By all means buy a Co op funeral plan if it meets your needs, as I did (no problem with the plan itself) but do not expect promises of additional perks for members to be honoured.
Co op PLEASE sort it ASAP.

All the staff were professional a special shout out to Ripon staff Julie Jane Joanne and Donna. They kept in touch all the way helped with piece of mind that reassured us at this difficult time. Many thanks Dawn and Trevor Neal and family

From the moment we entered Charlene made us feel at ease in the Grantham branch, Very friendly, compassionate and professional.Nothing was to trouble very informative and helpful.Thank you Charlene for your amazing professional service you are a credit to the company.

Both a compassionate and professional service from start to finish. Anna and Simon in the Aberdare location were very helpful and provided great assistance to the family both in the lead up to the service and some last minute issues on the day.

From start to finish the staff here were exceptionally caring and supportive throughout the whole process.there professionalism is second to none and made my dads funeral special thank you co op Runcorn.

What an absolute shambles. Disgraceful service at a time when you are grieving the loss of a loved one! Its been weeks since the cremation and the co op and Sunlife are batting me between the two to try and claim back the balance of my sisters claim whichamounts to thousands of pounds! She is absolutely distraught and now asked me to try and help her sort this out as she simply hasnt got the strength to keep battling. She has spent hours on the phone each between co op and Sunlife with each blaming the other. They should be ashamed! No compassion respect or care and now my sister just cannot cope. We are seeking legal advice as they are no where near to resolving the issue and it is taking a real toll on my sisters mental health. Appauling service and i urge others to read this review so as to avoid similar issues!!

Having recently lost my Father-in law - We have had the absolute pleasure of dealing with Charlotte (from the coop funeral parlour 251 Gale Street, Dagenham) who has made a very sad situation a more tolerable one with her outstanding kindness, understanding, professionalism & empathy. My mother-in law struggled to get to the parlour to collect her very much loved husbands ashes until I could get there to assist, Charlotte went the extra mile and offered to deliver the ashes personally to my Mother in Laws house (what a service) My mother in law met Charlotte when she went to chose the urn for the ashes and couldn't speak highly enough of Charlottes kindness and professionalism. Living almost an hour away this meant so much to me and my husband.
I

A very patient and helpful agent, who explained our options carefully and made us feel like valued customers. The facility was calm and quiet.

We were told that we would qualify for a promotional rate. We were not contacted for an appointment for several weeks following our Initial booking request.
I contacted coop twice to chase up the appointment.
On the day of our meeting to purchase our funerals we were told that the promo price was not available
Not good and very disappointing

Very easy process to set up funeral plans online for my wife and myself. The coop had handled my Mums funeral a short while back and everything was handled very professionally and with real care hence the reason we decided to use the coop for our own plans.

Everything explained well and found the meeting very helpful.

Polite, Knowledgeable, professional surroundings.

Karen from Ashtead Co-op Funeral care was so caring, knowledgeable and efficient she made the whole sad process go as smoothly as it possibly could. Her natural respect and support went above and beyond and we felt welcomed and listened to, respected and supported. Thankyou so much.

Easy to understand information. Friendly knowledgeable staff who answered all our questions.

Daniel was extremely helpful, explained everything and guided my choices to my complete satisfaction. Would recommend the Co-op funeral service as professional throughout.

Simple process and easy to set up online - documents clear and cincise

Spoke with a very helpful and polite person. Went through everything I needed to know a good experience indeed.

Knowledgeable, professional, efficient service.

Very easy to explore my requirements. Everything explained in the details of the various plans available.