Coop exactly as advertised/photographed. Really easy to assemble. Good quality. Value for money. Comms re delivery very good. Would recommend.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Comically small chicken run, claims of number of chickens it can hold are a little bit silly. Should have checked the measurements, but photos do not give a good sense of size. Not good value for mone... Mehr ansehen
Sturdy structure that is relatively easy to construct. Affordable and what I would consider good value for money paid. The door latch could be improved, I don't feel is matches the quality to the re... Mehr ansehen
Unternehmen hat geantwortet
Delivery was fast (though not on the day specified), and the hutch looks good. However, the metal run was very difficult to put together, doesn't look good as the chicken wire hang down between fra... Mehr ansehen
Unternehmen hat geantwortet
Kontaktinformationen
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, Vereinigtes Königreich
- 0800 061 4824
- admin@coopsandhutches.co.uk
- coopsandhutches.co.uk
3,5
Akzeptabel
168 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 81 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
the coop is absolutely tiny
the coop is absolutely tiny, the pictures make it look far bigger and it is not suitable for our 3 small chickens let alone the 5 it says it could house. the wooden is thin and cheap, the latches don’t seem like they would be very fox proof and for £200 i definitely expected more. it does look cute but it’s not very fit for purpose and im really upset we spent so much money on this. i would not order from again unfortunately:(
14. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Dear Marla,
Thank you for taking the time to leave your feedback, and we’re genuinely sorry to hear that the coop hasn’t met your expectations. We understand how important it is for your chickens to have a safe and comfortable space, and we’re sorry that this product has left you feeling disappointed.
We would very much like the opportunity to address your concerns and see how we can make this right. Please feel free to get in touch with us at admin@coopsandhutches.co.uk, we’d love to work towards a resolution that leaves you feeling more satisfied with your experience.
Kind regards,
The Coops and Hutches Team
Not as good quality as I had hoped
Not as good quality as I had hoped, some of the wood is cracked and just generally cheap components, hinges do not look like they will last very long. Some of the pre assembled parts were in the wrong place. The pull out drawers with metal trays seems like a great idea for cleaning, but in hindsight I’m not sure how comfy the buns will find it. Overall, Wish I had just built my own.
1. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Dear Graham,
Thank you for your feedback, and we’re truly sorry to hear that the hutch hasn’t met your expectations. We understand how frustrating it must be when a product doesn’t feel up to standard, and we regret that you’ve been left disappointed.
We’d really appreciate the opportunity to resolve this with you. If you could please contact us at admin@coopsandhutches.co.uk, we’d be happy to discuss your concerns further and work towards a solution that better meets your expectations.
Kind regards,
The Coops and Hutches Team
Great delivery and great hutch
Lovely guy who delivered my chicken coop and it is very well packaged.
Haven't built hutch as of yet but looks great what I can see.
Thank you so much my little chicks will love there home x
3. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Dear Karen,
Thank you so much for your kind words! We're delighted to hear the delivery went smoothly and that you're pleased with how everything looks so far. We’re sure your little chicks will love their new home once it’s all set up!
If you need any help or advice during the build, feel free to reach out. Thanks again for choosing us!
Warm regards,
The Coops and Hutches Team
Fantastic coop
Fantastic coop. Arrived super quick. Easy to build and after a lick of paint it is a fantastic home for our rescue chickens. Great service and product
30. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Dear Gordon,
Thank you for your lovely review! We’re so pleased to hear that your coop arrived quickly and was easy to build. It’s heart-warming to know it’s now a cosy home for your rescue chickens, what a great cause!
We truly appreciate your kind words and support. If there's anything you ever need in the future, we’re always here to help.
Warm regards,
The Coops and Hutches Team
Delivery charges. Please be aware anyone living in…
Please be aware anyone living in Scotland that high delivery charges apply to all not just Highlands and certain areas as their payment page states.An address in Annan just 8 miles into Scotland incurs charges.
10. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Dear Carol,
Thank you for your feedback.
We understand your frustration regarding the delivery charges. Our system applies delivery costs based on postcode zones set by our courier network, and unfortunately, some areas in Scotland, including those close to the border, do fall into higher rate zones.
That said, once an order is placed, we are always happy to review this and, where possible, refund some or all of the shipping charge as a gesture of goodwill. We're sorry this wasn't made clearer at the time, and we would be more than happy to look into this for you.
Please feel free to get in touch with our team directly so we can assist further.
Kind regards,
Coops And Hutches
Avoid this product
Very disappointed. Materials used are barely fit for purpose, the build quality is poor. For the price I’ve paid I feel I’ve been had. The delivery, even after speaking to a customer service team member was as poor as the product itself.
7. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Dear Graham,
We’re very sorry to hear that you’re disappointed with your order and your experience with us. This is certainly not the standard we aim to deliver, and we regret that you feel let down both by the product and the delivery service.
We’d truly appreciate the opportunity to put things right. If you could please get in touch with us at admin@coopsandhutches.co.uk, our team would be more than happy to work towards a resolution that leaves you feeling more satisfied.
Kind regards,
The Coops and Hutches Team
Very helpful in turning our disappointment around.
After our initial disappointment in the Chicken run being far too small, coops and hutches got in touch with me, and were extremely helpful and sent us very quickly an extension for our Chicken run which will indeed be adequate, Thankyou Coops and Hutches
26. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Jean,
Thank you for your feedback. We're really sorry to hear that the size of the coop didn’t meet your expectations, though we're pleased to hear you found it well made.
We always strive to provide clear and accurate information on all our listings, including detailed dimensions and suitability guidance, so customers can make the best choice for their needs. The full measurements are displayed on each product page to help with planning and decision-making, and we always recommend reviewing these carefully, especially when keeping multiple chickens.
That said, we understand how disappointing it must have been to find it smaller than expected, and we do appreciate you bringing this to our attention. Your experience has been shared with our team so we can continue to improve how we communicate product suitability.
We’d really appreciate the opportunity to make things right. Please get in touch with us directly at admin@coopsandhutches.co.uk so we can discuss a resolution and do our best to turn this around for you.
Kind regards,
The Coops & Hutches Team
Beautiful hutch
Fast delivery, website easy to navigate, hutch is beautiful and very good quality, very pleased with my purchase , thank you.
23. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Cordelia,
Thank you so much for your kind words! We’re thrilled to hear you found our website easy to use, enjoyed our fast delivery, and love the quality and design of your new hutch. It means the world to us that you’re so pleased with your purchase.
If you ever have any questions or fancy sharing a photo of your hutch in its new home, we’d absolutely love to see it! Thanks again for choosing Coops & Hutches , we look forward to helping you again in the future.
Warm wishes,
The Coops & Hutches Team
Bad customer service
Ordered on the Friday at 4pm. Was not expecting next day delivery. Saturday morning recieved an email that my order had been dispatched.
Sunday recieved an email from Gizmo saying my order wouldn't be dispatched until Wednesday/Thursday. Questioned this, (had to check Gizmo wasn't a scam as they sent the most unprofessional email I've ever received). Was told this was fine, I asked multiple times about when I'd recieve delivery and about delivery fee.
Response was rude, un informative, and then just stopped replying when I asked why I'd been given two conflicting emails about when to expect delivery.
Recieved item on Tuesday.
Honestly didn't know if I'd actually receive it, would not recommend and will not use again.
26. April 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Teresa,
Thank you for taking the time to share your feedback. We're truly sorry for the confusion and frustration you experienced with your order and the communication around it.
We aim to provide a smooth and professional service at all times, and it’s clear that in this instance, we fell short. The conflicting dispatch information and the unprofessional communication you received from our delivery partner are unacceptable, and we’re actively addressing this with them to ensure it doesn’t happen again.
Your comments have been taken seriously and if there’s anything further we can do to make this right, please don’t hesitate to contact us directly at admin@coopsandhutches.co.uk.
Kind regards,
The Coops & Hutches Team
Very very pooy
Very, very poor quality, the wind will push the hut over and a fox would easily get in. We have had to reinforce it every were, I wish we had built our own. Very over priced weak wood. Will never use again
25. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
We’re very sorry to hear that you’re unhappy with your purchase. We always aim to provide products that are safe, durable, and great value for money, so it’s disappointing to learn that your experience hasn’t met expectations.
We’d really appreciate the opportunity to make things right. Please get in touch with us directly at admin@coopsandhutches.co.uk so we can discuss a resolution and do our best to turn this around for you.
Thank you for your feedback , it helps us improve.
Coops and Hutches
The courtyard chicken coop we bought is…
The courtyard chicken coop we bought is excellent. We paid £229 plus a bit extra for fox proof wiring.
The instructions were ok and we muddled through but some clearer images would have been useful, especially when fitting the roof panels. But all the holes lined up and we got there in the end.
The delivery was excellent and it arrived quickly.
Just one thing on the website…the courtyard chicken coop, and the XL courtyard chicken coop give exactly the same measurements but the larger is £40 more.
The courtyard chicken coop £229 (May 2025) states it’s for 3 large, 4 small.
The courtyard XL (£269) states it’s suitable for 4 medium, 5 medium.
This is a bit confusing.
But otherwise we are very pleased with our purchase.
(Not sure that the fox proof bit to the wire has been applied though)
20. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Lorna,
Thank you so much for your detailed and thoughtful review! We’re really pleased to hear that you’re happy with your Courtyard Chicken Coop and that delivery went smoothly. It’s great to know everything came together well , even if the roof panels made you work a little harder than expected!
We appreciate your feedback on the instructions and will definitely look into improving the clarity of the images to make assembly even easier for future customers.
Thanks also for pointing out the confusion around the standard and XL versions of the coop. You're absolutely right , while they are very similar in footprint, the XL includes extra internal height and upgraded features, which accounts for the difference in price and capacity rating. That said, we'll review the listings to make this clearer on the site.
Regarding the fox-proof wire, it should have a heavier gauge mesh than the standard version. If you're unsure whether that was applied, please feel free to contact our customer service team at admin@coopsandhutches.co.uk and we’ll be happy to double-check for you.
Thanks again for choosing us, and we hope your hens love their new home!
Warm wishes,
The Coops & Hutches Team
Good customer service
Good customer service
Sam helped me so much without him I would not have bought this
When I install my coop only I will know more about the product
21. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi,
Thank you so much for your lovely review! We're delighted to hear that Sam was able to help you, he’ll be so pleased to know his support made a difference in your decision.
We hope the installation of your coop goes smoothly, and we’re confident you’ll be just as happy with the product as you were with the service. If you have any questions along the way, we’re always here to help.
Thanks again for choosing Coops & Hutches!
Warm regards,
The Coops & Hutches Team
Poor quality chicken house
Poor quality chicken house.
Having spent over £300 on it, we expected a quality and robust house. Very cheap, flimsy wood. Component panels dont fit flush with one another. Craftsmanship non existent.
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Ed,
Thank you for your feedback, and we're genuinely sorry to hear that you were disappointed with the quality of your chicken house.
We take great care in selecting and supplying products that meet a high standard, so it’s disappointing to learn that this one did not meet your expectations. Your comments about the wood quality and panel fit have been noted, and we’re passing this directly to our product team for review.
We would never want a customer to feel let down by their purchase , especially on a larger investment like this, so please do get in touch with our customer service team at admin@coopsandhutches.co.uk. We'd really appreciate the chance to resolve this with you.
Kind regards,
The Coops & Hutches Team
Great coop
Great coop! Well made. Delivered a day before due date!
14. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you for the great feedback! We're delighted to hear you’re happy with the coop and the early delivery. If you need anything else, just let us know! 😊🐓
Very poor quality for a very high price
The hutch arrived on time, however, it is cheap wood, poorly made and exceptionally small. It said it would hold 3 rabbits, but in reality it would hold just one. We have 2 so we are now looking for an alternative.
Very costly for a cheap product. Would not buy again.
already constructed but would return it in a heart beat for a full refund and purchase something more sturdy and larger for our rabbits.
9. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you for sharing your concerns. We're truly sorry to hear the hutch didn’t meet your expectations in size and quality. We want you and your rabbits to be happy with your purchase, so please reach out to us directly, we’d be happy to discuss a return or find a better solution that works for you. Your satisfaction is very important to us.
Lovely coop and good customer service
Lovely coop and good customer service, a couple of takeaway points for improvement, taller runs for easier access, and clearer instructions, otherwise the coop is wonderful, thank you
6. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you for your kind review! We're really glad to hear you're happy with the coop and our customer service. We also really appreciate your constructive feedback – clearer instructions and taller runs are valuable suggestions, and we’ll definitely take them on board as we continue to improve. Thanks again! 🐓😊
Sadly this was way to small for even for one small rabbit
Sadly this was way to small for even one rabbit yet alone two middle rabbit like it is say it's for .
As a rescue I will not be considered brying any more of these or be recommend these to anyone else
6. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you for your honest feedback, and we’re really sorry to hear the coop didn’t meet your expectations. We want to make sure your rabbits are comfortable and safe, so please get in touch with us directly, we’d love to work with you to find a solution that suits your needs. Your satisfaction is very important to us.
Iteam smaller than look in pictures say…
Iteam smaller than look in pictures say 5 large animals but really it’s only 2. Wood is cheap and super flimsy.
19. April 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you for sharing your feedback — we're sorry to hear that the coop didn't meet your expectations in terms of size and material. We aim to represent our products as clearly as possible, so we really appreciate you bringing this to our attention.
We understand how important it is for the coop to be sturdy and spacious enough for your animals, and we’re sorry if the listing caused any confusion. Your comments about the wood quality and capacity will be passed along to our product team for review and possible improvements.
If there’s anything we can do to help or if you'd like to discuss this further, please don’t hesitate to reach out to our customer service team via email. We’d be more than happy to assist.
Thanks again for your feedback — it helps us do better.
Hen house and run
Purchased a new chicken coop with overnight delivery. Very speedy- can't fault the service. One of the parts was damaged, could not make contact via phone so e mailed and got a reply in a couple of hours promising replacement part in 2 days (Sat delivery). Sadly the part arrived later than hoped- though to be fair there was a bank holiday do this will have impacted. When the part arrived though, they'd sent the wrong one and so I had to wait again for a replacement despite asking for a partial refund (which I feel was fair for the inconvenience and poor service) and so that I could have got the coop repaired locally and quicker. Product itself is fair. Not great but ok.
Initially i thought the company was ok - but the response sorting out their 2nd mistake was disappointing after spending a considerable amount eith them - so I am unlikely to be a returning customer. (To add balance though...3rd time lucky, after 2 weeks, the next replacement did fit)
16. April 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Anna,
Thank you for taking the time to leave a review! We're really pleased to hear that your coop arrived quickly and that our email support was responsive. We’re sorry to hear that a part arrived damaged and that you're still waiting on the replacement — we completely understand how frustrating that can be, especially around a bank holiday weekend which can slow things down.
Your feedback on the product is also appreciated, and we’ll pass that along to our team for review. If you haven’t yet received the replacement part, please don’t hesitate to follow up with us via email — we’re here to help and want to make sure everything’s sorted for you.
Thanks again for your understanding and for giving us the opportunity to make it right.
Have a lovely day!
Happy hen house
Amazing product. So easy and straight forward to put together. Great quality and it looks fantastic. Would highly recommend
11. April 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Tash,
Thank you so much for your wonderful review! We're delighted to hear that you found the product easy to assemble and that you're pleased with the quality and appearance. Your recommendation means a lot to us!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.