17 year old daughter mistakenly was led to open a corporate account in order to get a crb check for herself , couldn’t complete it anyway and charged £45 , no reply for over an hour twice when calling... Mehr ansehen
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Das sagen Bewerter
I was provided with swift responses and clarity while sharing useful links to support my query. Great customer service from Ross!
Unternehmen hat geantwortet
Ross made what was a really complex subject (for me) very easy to understand and guided me to make the correct independent decisions that were the right call for my organisation. Without him I would h... Mehr ansehen
Unternehmen hat geantwortet
This is our first time using CRB Direct. Our experience has been seemless. Any queries were answered quickly and accurately. We have now set an account up and will be applying for more checks. Kathryn... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Kontaktinformationen
27 Old Gloucester Street, WC1N 3AX, London, Vereinigtes Königreich
- support@crbdirect.org.uk
- crbdirect.org.uk
4,4
Hervorragend
2504 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Kathryn was absolutely amazing and…
Kathryn was absolutely amazing and she’s so helpful and patient. She websites she clarifies everything needed to ensure a smooth and easy process , she’s amazing !
26. Februar 2026
Antwort von CRB Direct
Hi Rukayat, thank you for sharing such kind feedback. We’re delighted to hear how helpful and patient Kathryn was throughout your application. We’ll be sure to pass your comments on to her.
Kathryn was really helpful quick and…
Kathryn was really helpful quick and efficient in dealing with our request.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi John, thank you so much for the 5-star review! I’ll make sure to pass your kind words along to Kathryn, she’ll be thrilled to hear she made the process quick and easy for you.
Terrible customer service
Terrible customer service! Can't find a phone number to speak to a human..... taken months to sort a 'simple' application
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Pete, thank you for providing the additional information. We’ve now located your application, and our support team will be in touch to help get this resolved. We’re sorry for the delay and understand how frustrating this has been, and we appreciate your patience while we put this right.
It is very easy to follow and complete
It is very easy to follow and complete. The support is great
19. Februar 2026
Antwort von CRB Direct
Hi Sandra, thank you for the kind words. I’m really glad you found everything easy to follow and that our support team was helpful. We appreciate you taking the time to share your experience.
Very costly!
Very costly!
As a business i paid £45 registration fee, then i need a DBS check quickly, this was £93.50, then i needed to verify the id on a 3rd party website which was £15. The process was done in 24 hours which i paid for but then to obtain the actual certificate i had to pay another £11!
EDIT: Olivia has processed a refund for the £11, sorted out quickly.
25. Februar 2026
Antwort von CRB Direct
Hi Leon, thank you for taking the time to share your experience. I’m glad to hear the DBS itself was completed quickly, though I’m sorry the fees felt unclear along the way.
Just to clarify the part about the £11 charge. You don’t need to pay anything extra to receive your physical certificate. The official certificate is automatically posted to you once the check is completed. The optional £11 fee is only for viewing your result online before the paper copy arrives, in case you needed early access.
A member of our support team will be in contact with you shortly to help with this and answer any further questions you may have.
Kathryn was very attentive and helpful
Kathryn was very attentive and helpful. Fast replies and very polite, couldn’t ask for more.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Reece, thank you for sharing this, Kathryn will be delighted to hear it. We appreciate you taking the time to leave such a kind review.
Very disappointed very difficult to…
Very disappointed very difficult to cancel and NO one to talk to about this
If I had been told about this issue I would never have got involved
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Roger, thanks for sharing your feedback. I’m sorry to hear you’ve had a difficult time with this. Someone from our team will be in contact to help and make sure this is sorted for you.
Antwort von CRB Direct
Hi Natalie, thanks so much for the review. It’s great to hear you found the team helpful and quick to respond. We appreciate you taking the time to share your experience.
This service is expensive and slow
This service is expensive and slow. I paid for a fast track and they have been very slow in responding. I was unaware using the service that the Gov.Uk offer the service directly for a fraction of the cost, i paid £100 more than I needed.
21. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Kiranasri, thanks for sharing your feedback. I’m sorry to hear you’ve had a slow experience, especially after paying for a fast‑track service. Someone from our team will contact you directly to review your case and make sure you get clear answers and support from here. We want to understand exactly what happened and put things right where we can. Thank you for bringing this to our attention.
Kathryn has been very helpful with my…
Kathryn has been very helpful with my application, I've had speedy reply's to my questions and she helped guide me through this process thanks Dean.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Dean, thanks so much for sharing this. It’s great to hear that Kathryn was able to support you throughout your application. She’ll be really pleased to know her quick responses and guidance made the process easier for you. We appreciate you taking the time to leave this feedback.
Incredibly helpful and excellent…
Incredibly helpful and excellent problem resolution
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Oluseye, thank you for the wonderful feedback. I’m glad we could help and that everything was resolved smoothly. We appreciate you taking the time to share your experience.
Great service
Kathryn helped us through the process and customer service was first class.
Will be using again in future.
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Andy, thank you for sharing this. It’s great to hear Kathryn made the process so smooth for you, and we really appreciate your kind words. We look forward to helping you again in the future.
Antwort von CRB Direct
Hi Darren, thank you for the great feedback. I’m really glad you found the service fast, clear, and helpful. It means a lot that you’d recommend us.
Great communication and very helpful …
Great communication and very helpful with making sure our enhanced DBS check was completed as smooth as possible.
17. Februar 2026
Antwort von CRB Direct
Hi Linda, thank you for the kind review. I’m really glad the communication felt clear and that we could help make your enhanced DBS check go smoothly. It’s great to hear the process worked well for you.
Antwort von CRB Direct
Hi Paul, thanks for your review. We’re glad to hear you were happy with the quick service.
Very helpful and patient
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Thanks for your review. We’re really glad to hear you found the service helpful.
The process.
I feel like Ross was patient and we got through the application.
However, I didn't give 5 stars because this is a completely new process for me and I feel like they aren't always the most helpful with guidance it is more asking the same question over and over again. However, I appreciated Ross's time, patience and also understanding.
13. Februar 2026
Antwort von CRB Direct
Hi Cath, thanks for taking the time to share your experience. We're glad to hear Ross was patient and helped you get through the application. We appreciate your honesty about the process feeling repetitive at times, feedback like this helps us improve the guidance we provide.
Highly recommend Kathryn for your DBS needs.
Kathryn was a great help, she has answered so many of my queries and has supported me to get my employees applications submitted in a efficient manner.
She has been a great help through this process, thank you!
26. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Christopher, thank you for sharing this, it’s wonderful to hear. Kathryn will be delighted to know how much her support meant to you. We’re glad the process felt smooth and efficient for you, and we appreciate you taking the time to leave such kind feedback. If you need anything else as you move forward, we’re here to help.
Fantastic, smooth process.
Kathryn was A fantastic support throughout the application processing and gave great guidance, which made for a smooth and quick process.
12. Februar 2026
Antwort von CRB Direct
Hi Sarah, thank you for sharing this. It’s great to hear that Kathryn supported you so well throughout the application process. We appreciate you taking the time to leave a review.
Kathryn was extremely patient
Kathryn was extremely patient and helpful with the checks we were carrying out. Her knowledge was excellent and she managed our enquiries in a very timely manner, making sure the checks were sent to the DBS.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Thank you for sharing this. Kathryn will be delighted to hear your feedback. We appreciate you taking the time to leave a review.
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