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Crusader Vehicles Limited Bewertungen 

372
•
TrustScore 5 von 5

4,9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

The quickest and easiest that our company has purchased a van! Thank you Kelly for arranging the quote, paperwork and van delivery, all in a week. We'll be back for out next vehicle.

Bewertet mit 5 von 5 Sternen

This proved to be a very straightforward vehicle purchase, thanks in no small part to the excellent service from Kelly at Crusader. Our requirements were quite specific, but she found the correct vehi... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Went to quite a few different lease companies to get a electric van, all promised delivery within a couple of weeks but this never happened. Spoke to Dan at Crusader Vehicles, he was up front and comp... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Went to our local dealer, three times, to try and get a van. Ended up speaking with Dan at Crusader who was amazing, everything sorted, everything was easy, nothing too much trouble. Cant say enough p... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Leasing-Service
  2. auch in
  3. Autohändler

Vom Unternehmen geschrieben

Crusader Vehicles Ltd is a family owned business, operating in the heart of East Sussex for the past 20 years. Our aim is simple; to make acquiring your next vehicle as hassle-free as possible. We do this by combining experience with quality. Having supplied over 18000 vehicles to customers nationwide, we have developed relationships with some of the UK’s best-known vehicle manufacturers, dealer groups and finance companies. This means that we deal direct, negotiating savings on new vehicles through bulk buying power, that our customers can then take advantage of. Our links with dealer groups and manufacturers also mean you can take your vehicle anywhere for servicing or repair and should you have a problem, our relationships will help us to resolve that problem for you. Our team of dedicated staff, have over 25 years of industry knowledge and undergo continuous training to ensure that they are up-to-date on changing legislation and best practice. As a company authorised and regulated by the Financial Conduct Authority, you can be assured that your interests sit at the top of our priorities and that we will go the extra mile to get things right.


Kontaktinformationen

4,9

Hervorragend

TrustScore 5 von 5

372 Bewertungen

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Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

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4,9

Alle Bewertungen

(372)

79 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Long distance WAV purchase from Crusader Vehicles

I purchased my used WAV from Crusader Vehicles August 2025.
I made initial contact after viewing & reading the vehicle details on Auto trader.
Simon was helpful at every stage. We agreed on a video call so that I could view the car in real time.
The car was in really good condition, low mileage & a gd price.
A highlight for me was that the car could also be delivered as I lived approx 300 miles away and am disabled. (Delivery Fee did apply).
The car was MOT'd, serviced & delivered with Simon maintaining contact throughout the whole process to ensure I was satisfied.
The experience was easy & smooth to navigate.
Many thanks to Crusader Vehicles for their help in helping me retain my independence in the purchase of WAV Peugeot Partner Teepee.

4. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Swift prompt and helpful

What can I say? Blown away! After months of contacting and waiting for a response from companies who were advertising the very van I was after (Global vans I asked you three times and several months and several times going down the line you still haven’t come back to me for a van you advertise as having) , I asked a friend who he got his van from? Crusader Vans. I called and spoke to Josh at about 4pm on a Friday afternoon, hoping to hear something back the following week. 40 minutes later Josh called me back with the van I wanted, great spec and fair price. Throughout the process they have been helpful and prompt to respond to all queries.
Their only failing was not to highlight all the other services that they offer, like car leasing and the internal mats and car seats I’m now getting via them for my new van.

I’ve a feeling that it’s Joshes company as he’s the only person who ever answers the phone.

1. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Buying a specialist vehicle

From the outset my enquiry was treated with warmth and enthusiasm and I was given a detailed resume of the history, preparation and warranty associated with the vehicle purchase. Staff at Crusader were always polite and ready to answer any query over the week it took to process the purchase.

18. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Very disappointing experience!

I had a very disappointing experience with Crusader Cars. I was assured during a phone conversation that my vehicle was ready and would be delivered on a specific date. Based on this, I made arrangements accordingly. However, on the day of delivery, I received an email canceling the order without any prior warning or follow-up, leaving me without a vehicle and no options.

Despite their claims that delays are outside their control and that they spent hours trying to resolve the issue, I found the entire process to be unprofessional and misleading. Interestingly, I was able to source an identical vehicle from Audi within just two days, which suggests that the original delivery timeline was more flexible than they claimed.

Furthermore, I was charged a processing fee despite the service not being delivered as promised. Their justification about hours spent on paperwork and follow-ups doesn’t justify charging a fee for a service that was never fulfilled. I believe I was unfairly penalised for circumstances beyond my control and for their inability to meet their commitments.

Overall, I would not recommend Crusader Cars. Their communication was poor, promises were not kept, and their handling of the situation was unsatisfactory. Potential customers should be cautious before engaging with this company, as you may end up disappointed and out of pocket.

7. Juli 2025
Bewertung ohne vorherige Einladung
Crusader Vehicles Limited-Logo

Antwort von Crusader Vehicles Limited

Dear Mr. Burgess,

Thank you for taking the time to share your feedback, and I am genuinely sorry to hear that your experience with Crusader Vehicles did not meet your expectations.

I completely understand how frustrating it is to experience delays, especially when you are relying on a vehicle for your day-to-day needs. We always aim to keep our customers informed about any supply chain issues as they arise, and I appreciate that this situation has caused you inconvenience.

Regarding the processing fee, I want to clarify that this fee reflects the significant work our team undertakes on your behalf, including sourcing vehicles, managing your order with dealers, and handling administration throughout the process. This work is carried out irrespective of whether the vehicle is ultimately delivered, and this is outlined in the terms and conditions provided at the time of order.

When your original vehicle was delayed, we did our best to find an alternative with a shorter lead time and kept you updated on changes as we received them from the supplying dealer. I appreciate that you chose to source a different vehicle yourself, and we respect your decision, although this led to the cancellation of your order with us.

We take all feedback seriously, and I am genuinely sorry that the resolution regarding the processing fee has left you feeling dissatisfied. We will take your comments on board as we continue to review how we communicate around supply chain challenges, delays, and the purpose of the processing fee to ensure transparency.

While I understand you are disappointed, I hope you can appreciate the efforts our team made to assist you throughout, and I would welcome the opportunity to work with you again in the future should your circumstances change.

If you wish to discuss this further, please feel free to contact me directly at shaun.wares@crusadervehicles.co.uk

Best regards,
Shaun Wares
Sales Operations Manager
Crusader Vehicles

Bewertet mit 5 von 5 Sternen

I think the service has been 1st class…

I think the service has been 1st class . Supplied me a spare wheel on request . Sorted all little problems out with out any fuss.Will recommend them and Adam Smith has been most helpful to me thank you. Yes one more thing new air con replacement excellent..

14. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

This was the first time I used Crusader…

This was the first time I used Crusader Vehicles to buy a van, the hole experience went so smoothly from start to finish. Staff were so helpful sorted my finance and delivery and the vehicle was excellent value and looked amazing.

16. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

5 Stars

We’ve worked with Shaun Wares multiple times now, and the service has been consistently excellent. His communication is outstanding — always clear, prompt, and professional, which makes the entire process seamless from start to finish.

We recently received two more vehicles from him, and once again, everything was handled smoothly and efficiently. Delivery was quick, the process was hassle-free, and the pricing is always very competitive.

It’s a pleasure doing business with Shaun. Highly recommend!

30. Mai 2025
Bewertung ohne vorherige Einladung

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