Morning, order number 564433. Regarding my complaint and request for a refund (following return of the faulty paint), please could you respond to my emails requesting a full refund? This matter has be... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Great service from DCO. Prompt delivery and everything was packaged excellently. Great choice of products that we had struggled to source in local hardware stores. We would definitely recommend this c... Mehr ansehen
Unternehmen hat geantwortet
While searching for a colour mixing service I came across DCO. The website is great and the colour matching part is really easy to navigate and simple to do. The pricing is fantastic and customer se... Mehr ansehen
Unternehmen hat geantwortet
Very impressed by products, service and competitive prices. Bought a farrow and ball copy of French Grey and it’s fabulous! Had an issue with a damaged tin and it was resolved swiftly and with a gener... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Geschäft für Dekoration und Inneneinrichtung
- auch in
- Farbenhersteller
- Haushaltswarengeschäft
- Heimwerkerfachhandel
- Heimwerkermarkt
Vom Unternehmen geschrieben
Here at Decorating Centre Online we aim to make decorating any space easy and cost effective. We offer a fantastic range of decorating products for any application, style or project including paint, wallpaper and tools. Through being trusted experts we provide customers with bespoke advice, guidance, inspiration and support for products and projects. Our main focus is ensuring we provide the best commitment, care, and overall shopping experience for our customers by connecting them to the best products on the market so they can get their projects completed right first time whilst saving time and money. We can also help you throughout the process, from choosing your perfect finish, colours, tools and other necessary additions, we can help you out with all your decorating needs. From inspiration on our Instagram and Facebook feeds, to our Exclusive Facebook Community, you’re just a click away from joining a community of passionate decorators and DIYers. Please don’t hesitate to pop us a DM on our Instagram, Facebook or Pinterest pages, you can Live Chat us on our Website too or even email on sales@decoratingcentreonline.co.uk or just give us a ring on 01388 655844 for some advice on what colours we can match and whether we can match the colour you’ve chosen. There’s no question too big or too small and we’d love to hear from you.
Kontaktinformationen
UNIT 5 CROXDALE BUSINESS PARK, DH6 5GZ, Durham, Vereinigtes Königreich
- 01388 665844
- sales@decoratingcentreonline.co.uk
- decoratingcentreonline.co.uk
4,4
Hervorragend
423 Bewertungen
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Amazing service
Amazing service ,
Good prices
Fab delivery
Lovely company to deal with .. definitely be using again 😁
13. Oktober 2026
Bewertung ohne vorherige Einladung
Morning
Morning, order number 564433. Regarding my complaint and request for a refund (following return of the faulty paint), please could you respond to my emails requesting a full refund? This matter has been ongoing now for more than three weeks which is unacceptable. The email trail evidences the faulty paint, via several photos, in addition to the offer of a signed letter from my decorator to confirm the product is not as described. You eventually and reluctantly, following many emails from me, agreed to collect the paint via DPD which took place last week. You are now stating you have not received said paint. DPD have confirmed the paint was delivered to you last week. You are now ignoring my emails for a refund. Please refund me as soon as possible. Thank you x
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi there,
We are really sorry that this has gone on for so long. Unfortunately it does take time for us to fully investigate colour match complaints but I completely appreciate how frustrating this must have been for you.
We are genuinely sorry that you’ve been left feeling ignored throughout this process. This isn’t the experience we want any of our customers to have, and I understand why you’re disappointed with how this has been handled.
We have now responded to your emails regarding your refund request. Huge apologies again for the time this has taken and for the additional stress and inconvenience caused.
Amazing service
Next day delivery and the item was packaged superbly. Immaculate service.
Can’t recommend enough.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Colour match did not match at all
Colour match did not match at all. Best to avoid them at all cost. Showed pictures of the colour being incorrect. They kept going back and forth like robots, with no empathy whatsoever.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi Nozmul, we're really sorry to hear you're unhappy with your experience. It looks like the team have conducted a test of the formula and it looks great. We're still keen to investigate your concerns further and are just waiting to hear back from you so we can arrange to inspect your paint. We hope we can work together to get this resolved for you!
Wrong sample
I ordered two samples of wallpaper. When they arrived one was not the colour that I ordered. So I emailed them they apologised and said they would send the correct one out. Waited nearly two weeks it didn't arrive, so I contacted them again. They apologised and said they would send it out again. Two weeks ago and I am still waiting. I will not be buying anything from this company. I ordered paper from another company.
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi Jo,
Thank you for taking the time to leave a review. We’re sorry we haven’t provided the level of service we aim for.
We’ll be raising this with the team to help ensure this doesn’t happen again.
Excellent customer service
Excellent customer service experience
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi Mark,
Thanks so much for taking the time to leave a review about the great customer service you received! We will make sure the team receive your feedback as I'm sure it will make their day😊
Decorating Centre Online 🏡
Great service from DCO
Great service from DCO. Prompt delivery and everything was packaged excellently. Great choice of products that we had struggled to source in local hardware stores. We would definitely recommend this company and will use again when needed.
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi Hollie,
Thanks for your lovely feedback! We’re delighted to have been able to help. Your recommendation means a lot to us. 😊
Top Class Service
Ordered my paint 1st October and it was delivered 2nd October now that to me is some service not only that the packaging was exceptional as I have ordered from other online sites and been very disappointed in the state of the paint tin when delivered, this is my first time ordering from DCO and it will not be the last very impressed, the price of the paint was great too couldn't find jonstones aqua guard matt and primer at the price from this top family run company, exceptional work even had a follow up email from them to let me know how much they appreciate me purchasing from them. Love it thanks guys 🙌
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi Peter,
Thank you for such a fantastic review! 🙌 We’re absolutely delighted to hear how impressed you’ve been with your first order from DCO.
It’s great to know the quick delivery, careful packaging and pricing all hit the mark, and we’re especially pleased that our follow-up email made you feel appreciated. We’re a family-run business, so comments like this genuinely mean a lot to the team.
Thanks again for choosing us, we look forward to your next order! 😊
While searching for a colour mixing…
While searching for a colour mixing service I came across DCO.
The website is great and the colour matching part is really easy to navigate and simple to do. The pricing is fantastic and customer service team are lovely to deal with which always makes online buying a better experience. I ordered and it was delivered next day. Brilliant , well done all at DCO. Will pass the word on about you
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi Roy,
We really appreciate you taking the time to share your thoughts about DCO. As a small, family-run local business, feedback like yours means the world to us! Thank you for supporting us, and we hope to have the pleasure of serving you for many more years to come 💚
I’m a professional decorator can’t…
I’m a professional decorator can’t praise this company enough competitive prices and good customer service. I should be using this company for all my purchases.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi Philip,
Thanks so much for your lovely comments! Your feedback really means a lot to us and motivates us to keep doing our best. We appreciate your support 😊
Efficient, caring service.
The first time we have ordered from this company but will definitely not be the last! Excellent efficient service from this family run, independent company who obviously value their customers. Brilliant.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
We really appreciate you taking the time to share your thoughts about us. As a small, family-run local business, feedback like yours means the world to us! Thank you for supporting us, and we hope to have the pleasure of serving you for many more years to come 💚
Decorating Centre Online 🏡
What a lovely company to deal with
What a lovely company to deal with. Ordering was very simple. Very reasonable competitive prices. An independent family run business. I will be using this company again on the future.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Thank you so much for your lovely review! 😊 We’re really pleased to hear you found ordering simple and our prices competitive. It means a lot to us as an independent, family-run business, and we look forward to welcoming you back again in the future!
Dreadful colour matching service
Dreadful colour matching service. Unhelpful customer service.
Kept asking for more evidence despite photographs to show difference between requested colour and what I got.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi Tina,
We’re sorry to hear you’ve been disappointed with your colour match and the support you’ve received.
We absolutely want to look into this for you. At the moment, we’re just waiting on a check against the original colour chart. This is an important part of our process and helps us understand whether there’s an issue with the match itself or the original colour.
The photos you’ve provided are really helpful, but they can’t give us that original reference point on their own, which is why we’ve asked for this information.
As soon as we have this, we’ll get it looked into ASAP for you!
Excellent service even when things…
Excellent service even when things didn’t go to plan, Chloe in the online department sorted me out, making sure I got my paint on time, and then she arranged a free return when I over ordered :) thanks again Chloe
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Thank you so much for your lovely review! 😊 We’re really pleased Chloe was able to step in and get everything sorted for you, especially making sure your paint arrived on time. We’re always happy to help, and we'll be sure to pass your feedback onto Chloe! Thanks for choosing DCO!
Very impressed by products
Very impressed by products, service and competitive prices. Bought a farrow and ball copy of French Grey and it’s fabulous! Had an issue with a damaged tin and it was resolved swiftly and with a generous reduction in price thank you. Highly recommend.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Thank you so much for your lovely review! 😊 We’re delighted to hear you’re so pleased with your colour match. We’re also glad we could get the damaged tin issue resolved quickly for you. We really appreciate your recommendation and hope you enjoy your paint! 🎨💛
Bad colour match and customer service
The colour matching of red paint shades was terrible but the customer service was even worse. They refuse to refund us even with clear photo evidence that the shades are very different to what was requested (literally painted side by side with the tester colour requested both on the wall and on a colour chart) and we are then continually given the run around with requests for more and more evidence. Evasive and avoiding respecting consumer rights for online purchases.
29. August 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
We’re sorry to hear you were unhappy with your experience. We understand how frustrating it must have been that you were being asked for further evidence when you had already provided photographs.
The evidence requested is needed to help us get to the bottom of the issue and is also required by the manufacturers when investigating colour-matching concerns, so that we can establish what may have gone wrong and work towards the appropriate resolution.
We will feed this back to our team to ensure we explain more clearly from the beginning exactly what images and information are required, helping to avoid unnecessary back-and-forth.
We’re sorry again for the frustration caused and appreciate the honest feedback as this helps us to improve.
Communication excellent,service…
Communication excellent,service excellent.Arrived next day as stated.Would highly recommend this company.
My first time using, but will continue to buy their products.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Thanks so much! We’re thrilled you had a great experience and really appreciate your recommendation.
Highly recommend
Paint arrived as expected. Great price and great service. Would definitely use again. Thank you
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Thank you so much for the lovely feedback! We’re delighted you’re happy with your purchase. 😊
This was the first time we used doc and…
This was the first time we used doc and were really impressed. So easy to use and place an order. One of the colours we wanted couldn’t be matched and they went to great effort to contact us and resolve the problem so it could be despatched on time. An alternative colour was offered. Very pleased with the excellent customer service. We will definitely use them again.
5. September 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi Bev,
Thank you so much for your lovely review! We’re delighted to hear that you found the ordering process so easy and that we were able to help resolve the colour issue in time for your order to be despatched.
We really appreciate your kind words about our customer service, it means a lot to the team. We’re so pleased you’re happy with your order, and we look forward to helping you again in the future! 😊
Decorating Centre Online 🏡
Faulty Little Greene paint
Ordered Little Greene 2.5ltr tin of paint. It had not been mixed and looked as if I had chucked a load of white paint in it. Sent pictures of this marbled look and then they insisted I return. Im disabled and had to walk with this faulty paint to the nearest collection point. Horrendous.
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi there,
We're sorry to hear you feel you've had a negative experience with us. Unfortunately when a product is faulty the process that we are required to complete by the manufacturers is that we need to send the product back to them for testing. We will report this issue to the team and feed it back to our manufacturers to take a look into it to see if anything can be done to improve this process for our valued customers. We appreciate the honest feedback as this helps us to improve.
Many thanks,
Decorating Centre Online
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