Morning, order number 564433. Regarding my complaint and request for a refund (following return of the faulty paint), please could you respond to my emails requesting a full refund? This matter has be... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Great service from DCO. Prompt delivery and everything was packaged excellently. Great choice of products that we had struggled to source in local hardware stores. We would definitely recommend this c... Mehr ansehen
Unternehmen hat geantwortet
While searching for a colour mixing service I came across DCO. The website is great and the colour matching part is really easy to navigate and simple to do. The pricing is fantastic and customer se... Mehr ansehen
Unternehmen hat geantwortet
Very impressed by products, service and competitive prices. Bought a farrow and ball copy of French Grey and it’s fabulous! Had an issue with a damaged tin and it was resolved swiftly and with a gener... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Geschäft für Dekoration und Inneneinrichtung
- auch in
- Farbenhersteller
- Haushaltswarengeschäft
- Heimwerkerfachhandel
- Heimwerkermarkt
Vom Unternehmen geschrieben
Here at Decorating Centre Online we aim to make decorating any space easy and cost effective. We offer a fantastic range of decorating products for any application, style or project including paint, wallpaper and tools. Through being trusted experts we provide customers with bespoke advice, guidance, inspiration and support for products and projects. Our main focus is ensuring we provide the best commitment, care, and overall shopping experience for our customers by connecting them to the best products on the market so they can get their projects completed right first time whilst saving time and money. We can also help you throughout the process, from choosing your perfect finish, colours, tools and other necessary additions, we can help you out with all your decorating needs. From inspiration on our Instagram and Facebook feeds, to our Exclusive Facebook Community, you’re just a click away from joining a community of passionate decorators and DIYers. Please don’t hesitate to pop us a DM on our Instagram, Facebook or Pinterest pages, you can Live Chat us on our Website too or even email on sales@decoratingcentreonline.co.uk or just give us a ring on 01388 655844 for some advice on what colours we can match and whether we can match the colour you’ve chosen. There’s no question too big or too small and we’d love to hear from you.
Kontaktinformationen
UNIT 5 CROXDALE BUSINESS PARK, DH6 5GZ, Durham, Vereinigtes Königreich
- 01388 665844
- sales@decoratingcentreonline.co.uk
- decoratingcentreonline.co.uk
4,4
Hervorragend
423 Bewertungen
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Happy first time customer
First time ordering from Decorating centre online and will not be the last,next day delivery,quality packaging,
great price,no hassle transaction
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi Philip,
Thank you for your great review! We’re delighted to hear your first experience with us was a positive one. It’s fantastic to know you were pleased with the next-day delivery, secure packaging, and smooth, hassle-free ordering process. We really appreciate your support and look forward to serving you again soon!
Decorating Centre Online 🏡
colour matched paint did not match…
Ordered colour matched paint to match little greene chemise.
Tin is not even close to sample colour.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi Zoe,
I’m really sorry to hear that you’re unhappy with the colour match you’ve received, that’s not the experience we want for our customers.
I’ve had a look and can’t see any previous contact from you about this order. I’ve just sent you an email so we can look into this properly and get it resolved for you as quickly as possible.
We appreciate you taking the time to leave feedback and we’ll do everything we can to put this right.
Decorating Centre Online 🏡
I have bought paint from dco for a few…
I have bought paint from dco for a few years and I would never dream of going elsewhere. Any project that has some challenges, I will contact Helen and she always responds and gives great advice! The service they provide is amazing and I would always advise friends and family to shop with them, I only wish I lived close to the shop!
Whatever the project or potential issue there will be a solution and advice from them! On top of that the paint is always great quality and delivered very quickly.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi there,
Thank you so much for your continued support over the years, it really means a lot to us! We’re thrilled to hear that you’ve been happy with both the quality of our paint and the service we provide. Helen will be especially pleased to know her advice has been so helpful for your projects.
It’s also wonderful to hear you’d recommend us to your friends and family, and we’re glad our fast delivery helps make up for not being nearby. We’re always here to help with any project, big or small. Thanks again for such a thoughtful review!
Decorating Centre Online 🏡
Two failed orders and insulted by staff—Avoid.
Simply Awful.
I am currently in the process of renovating my home and as such have bought gallons of differing paints from several retailers.
Decorating Centre Online is THE WORST.
I have placed three orders in total with them and it’s been a catalogue of errors from them with several insults thrown in my customer services when I called them.
1st Order - Fine no issues.
2nd Order - ALL THREE tins of different colours were contaminated with a black powder meaning it left marks all over the wall so had to abandon painting.
When I spoke to customer services they were quite frankly insulting and questioning my competence, insinuating that I had caused this and that I was painting the walls from the tins directly. Something that is literally impossible.
They refunded me, eventually and after much chasing up and sending of photos, and gave me store credit.
I then used the store credit to place one final order.
3rd Order - TOTAL INCOMPETENCE!
They’ve sent THE WRONG COLOUR TINT!
They sent a deep shade mixed into a 'Light Base,' which is a fundamental technical error that any professional paint supplier should know is impossible to match!
To top things off the paint was delivered on a Friday for me to use over the weekend.
The error was spotted on a Saturday and because they’re closed over the weekend I cannot resolve the issue.
Weekend painting WASTED.
Genuinely for the love of god, don’t buy from the Decorating Centre Online.
Buy from Chapel etc, I wish I had done!
UPDATE:
After speaking to the owner.
They offered a refund and advised me to shop elsewhere.
26. April 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi Matthew,
We’re really sorry to hear you’re unhappy with your experience, this certainly isn’t the standard we aim for.
Regarding the initial concern, from the images provided we could see small traces of pigment within the tin. While all of our paints are thoroughly machine-shaken before dispatch, it’s always best practice to stir the paint and pour it into a tray or kettle before use, as pigment can naturally settle or cling to the sides of the tin. This was suggested purely to help with application and achieve the best finish.
We did our best to resolve this quickly for you by issuing refunds on the tins where images were provided, and offering a store credit for the additional tin, which we’re glad you were happy to accept at the time.
In terms of the replacement tin, due to ongoing supply issues with Dulux Heritage this year, we were unable to source the original base. Rather than delay your order further, we used an alternative Dulux-approved base, tinted via their system to an “excellent” match for Maritime Teal. This is a standard process supported by Dulux and ensures colour consistency as closely as possible.
Our intention throughout was to resolve the issue promptly and avoid any further disruption to your project, and we’re sorry this hasn’t met your expectations on this occasion.
If you would like to discuss this further, please do get in touch with us directly, we’re always here to help.
Helen , Owner at Decorating Centre Online.
Wooster Dust Eater
Bought the Wooster Dust Eater from Decorating centre Online and honestly… my dust is now unemployed 😄
Super fast delivery – I think it arrived before I even finished cleaning the first room. And the price? About £15 cheaper than my local shop for the exact same thing. Absolute win.
Great service, great price, and now my walls are cleaner than my life decisions. Highly recommend!
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi Sebastian,
Thanks for the great review! We’re really pleased to hear the Wooster Dust Eater arrived so quickly and that you found a good saving compared to your local shop. It’s always good to know our pricing and delivery are making things easier (and cleaner!) for you.
We appreciate the recommendation and your support, if you need anything else for the next round of decorating, we’re here to help.
Decorating Centre Online 🏡
Time wasting delivery notification
Made an order yesterday after cut off time for delivery today. But paid for tracked next day delivery.
Got a notification email today about order, checked it and OneBuy said it had been delivered 2hrs ago.
Drove home because I need the parts ASAP, no parcel, called online shop and all they can say is its due tomorrow, I understand that but they couldn't give any reason for why I'd been notified of delivery by their tracking app and wasted an hour.
Will be staying with normal suppliers from now on
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi Ken,
We’re sorry to hear about your experience and any confusion caused.
To clarify, your order was placed after business hours and was processed the following morning and shipped on time. According to our records, the parcel was delivered on that expected delivery day.
The communications you should have received from us is an order confirmation email and then a notification that the order is shipped. DPD provide you with updates to say they've received the order and then a following update on the day of delivery advising you of your one hour time slot.
Thank you for the feedback and we hope this helps clear things up for you. Please let us know if there is anything else we can help with.
Decorating Centre Online 🏡
Wouldn't buy paint anywhere else
I only ever buy paint from here and just realised I've never written a review.
I love the DCO. It seems to be one of the only shops left with an actual person who knows what they're talking about that you can ask for help! They're always quick to respond and offer sensible and reasonable advice rather than encouraging you to spend more. Really honest and friendly.
I love that they colour match Zinsser which is just the best paint in the world so you can have it in colours of other trendier brands of paint (which I've found to be poorer quality poor).
Delivery is always great and well packed and super quick.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi Maddy,
Thank you for taking the time to leave such a kind review, especially as a long time customer.
It’s great to hear that you’ve had consistent, positive experiences with both the service and the advice you’ve received. We always aim to provide honest, practical guidance, so it’s really rewarding to know that’s come across in your interactions.
We’re also glad the colour matching service for Zinsser has been useful for you, being able to combine trusted performance with a wider choice of colours is exactly what we’re aiming for.
Thanks again for your continued support and for highlighting delivery, packaging, and service so positively. We really appreciate it.
Decorating Centre Online 🏡
Cant recommend DCO enough
I really couldn’t recommend DCO enough. I have been a customer for around five years and truly would never go anywhere else. I have used their paint for walls, ceilings, furniture, in a variety of finishes.
Extremely user friendly website, perfect colour matches, super quick shipping, helpful and friendly service and extremely high quality paints. My entire house is decorated in paint from DCO and I don’t know why it’s taken me this long to leave a review but after placing an order about 23 hours ago and the paint literally just arriving just now, I thought it was about time! Highly recommend.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi there,
Thank you so much for such a thoughtful review, and for being a loyal customer over the past five years. It means so much to us to hear that you’ve trusted us for so many areas of your home, from walls and ceilings to furniture, and that the quality, colour matching, website, and service have consistently met your expectations.
We’re especially pleased your most recent order arrived so quickly! We really appreciate you taking the time to share your experience, and we look forward to supporting your next project whenever you need us.
Decorating Centre Online 🏡
Excellent postage
Ordered paint samples and 10l buckets of paint. Great selection online. Really fast postage and well packaged.
11. April 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi Lisa,
Thanks for your feedback, it is great to hear you found our product range strong and that both the samples and 10L paints arrived quickly and well packaged.
We’re glad everything reached you in good condition, and we hope the samples help you choose the perfect finish. If you need anything else for your project, we’re here to help.
Decorating Centre Online 🏡
Fab paint
Recommend using decorating centre online. I have bought paint for my kitchen, downstairs loo & utility room both colour matches for farrow and ball colours. Doing my lounge next. Fab paint, price, coverage, colour and customer service.
11. April 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi Dani,
Thanks for taking the time to share your experience and for recommending us.
It’s great to hear the colour matched paint has worked so well across your kitchen, downstairs bathroom, and utility room. We’re also pleased you’ve been happy with the price, coverage, colours, and customer service.
Good luck with the lounge next, we hope it turns out just as well, and we’re here if you need anything along the way.
Decorating Centre Online 🏡
Amazing range of colours and products
Amazing range of colours and products, easy to use website and paints arrived quickly. Top quality all round. Now my go to when ordering paints for DIY projects.
16. April 2025
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi there,
Thank you for the great review! We're so pleased to hear you enjoyed the range of colours and products on offer, and found the website easy to use. It’s fantastic to know your order arrived quickly and that the quality met your expectations.
We really appreciate you choosing us as your go to for DIY projects and look forward to helping with the next one!
Decorating Centre Online 🏡
Colour match, wipeable paint, next day delivery and good service
I really couldn’t decide what color or what finish I wanted. So I got in touch on instagram and they recommended the most hard wearing scrubbable finish that they had for my high traffic hall. And suggested I get tester pots in the shades I like which were delivered the next day. They do color match mixing which was amazing because the shades I wanted to try were all from different companies that each charged for delivery so to get every shade from one place was really easy. I chose my colour and painted now it looks fab and I’ve had to wipe quite a few marks off already and it’s worked!
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi Lucy,
Thank you for sharing your experience! We're so glad our team could help you find the right finish for your hallway and guide you through choosing colours. It’s great to hear the tester pots made things easier, especially being able to try multiple shades without multiple delivery fees!
We love to hear that the scrubbable finish is doing exactly what you needed and standing up to everyday marks! We really appreciate you taking the time to leave such a detailed review and hope you continue to enjoy the finished result.
Decorating Centre Online 🏡
This company is a breath of fresh air
This company is a breath of fresh air. Simple and easy to order, competitive pricing and the colour matching service is absolutely spot on. The paint (I used the scrubbable Matt) is really easy to use, coverage is excellent and has a very low VOC which when decorating children’s bedrooms especially it is paramount. Delivery is quick and packaging is wonderful (the boxes make for great reusable packaging).
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hello,
Thank you for such a fantastic and detailed review! We're delighted to hear you found the ordering process simple and our pricing competitive. It’s great to know the colour matching service met your expectations and that you were impressed with the quality and coverage of the scrubbable matt paint.
We’re especially pleased to hear the low VOC was beneficial for your project, particularly when decorating children’s bedrooms. It’s also lovely to know our delivery and packaging made a positive impression (and even got a second life!).
We really appreciate your support and hope to help with many more projects in the future!
Decorating Centre Online 🏡
Always get what you I need at the best…
Always get what you I need at the best price, the matches are perfect! And great quality! I will continue to get my colour matches from DCO. Fast delivery too!
20. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi Sarah,
Thank you for the great review! We're so pleased to hear you’re happy with the quality, pricing, and spot-on colour matches. It’s fantastic to know our fast delivery is making a difference too. We really appreciate your continued support and look forward to helping with your next order!
Decorating Centre Online 🏡
Always my go to for my decorating needs
Decorating centre online is always my go to for my decorating needs. In particular the colour matching is always perfect. I have reached out to the company for advice and the customer service and knowledge is exceptional. The overnight delivery is a bonus!
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi there,
Thank you for such a thoughtful review! We're delighted to be your go to for decorating needs and thrilled to hear that our colour matching continues to hit the mark. It’s also great to know our team’s advice and expertise have been helpful, and that the fast delivery is a bonus for you. We really appreciate your support and look forward to helping with your next project!
Decorating Centre Online 🏡
Would highly recommend!
Always use decorating centre online for my colour matched paint. Prompt delivery and excellent quality paint. Highly recommend!
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi Kirsty,
Thank you for the fantastic review! We're so pleased to hear you trust us for your colour matched paint and that you've been happy with both the quality and our prompt delivery. Your recommendation really means a lot to us, looking forward to supporting your next decorating project!
Decorating Centre Online 🏡
Always get my paint from here and it’s…
Always get my paint from here and it’s fantastic! Great delivery, customer service and brilliant paint. The colour matching service is particularly good!
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi there,
Thank you so much for your kind words! We’re delighted to hear that you’re consistently happy with both our paint and service. It’s great to know the delivery, customer support, and especially our colour matching service have stood out for you. We really appreciate your continued support and look forward to helping with your next project!
Decorating Centre Online 🏡
First time buying paint online…
This is my first time buying paint online as I just couldn't find what I needed in my local shops. This company had everything I needed at a great price. All three tins were in perfect condition, extremely well wrapped and arrived very quickly! I was updated throughout regarding tracking and received updates by DPD local. Very happy to support a family business too and i will be buying from you again for my next project. Thank you so much 😊
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi Holly,
Thank you so much for your wonderful review! We’re delighted your first experience buying paint online with us was such a positive one. It’s great to hear you found exactly what you needed at a good price, and that everything arrived quickly, safely, and well packaged.
Your support for our family business truly means a lot to us, and we’re so glad we could help with your project.
We look forward to helping you again next time 😊
Decorating Centre Online 🏡
Great customer service.
Used for the first time because B&Q and Homebase did not have the colour paints I needed. I could get the paints in 1L (the smallest B&Q and Homebase did was 2.5) and the DCO also has great customer service and really speedy dispatch/delivery.
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi there,
Thank you for placing your first order with us and for sharing your experience! We’re really glad we could help you find the exact colours you needed, especially in the smaller sizes and that our customer service and speedy delivery made a positive impression.
We appreciate you giving us a try and hope to become your go-to for future projects!
Decorating Centre Online 🏡
I can’t rate these guys highly enough
I can’t rate these guys highly enough. There’s a wide choice of paints for all situations, the colour matching is excellent and the prices are good. You can order lunchtime Monday and have your paint by breakfast on Tuesday which is great when you realise you’re about to run out. Personally I wouldn’t buy paint or brushes from anyone else from now on.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Decorating Centre Online
Hi Simon,
Thank you so much for such an amazing review! We’re absolutely delighted to hear how happy you are with our product range, colour matching, pricing, and speedy delivery, it’s exactly what we strive for.
It’s especially great to know we can come through when you’re running low and need paint fast! Your loyalty and recommendation mean a lot to us, and we’re proud to be your go-to for paint and brushes. We look forward to supporting your future projects!
Decorating Centre Online 🏡
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